UWL Substitution Rule Issue

Hi All,
We are facing some issues with Substitution rule in UWL on NW portal 7.3 SPS08
Issue described below,
One user has created substitution rule by selecting task type "All" and "Fill In For me" option.
So, as per the standard process this is visible in assignee's login in UWL under "Other users' Sunstitution rule section".
But here problem is in this section there are two line items with same user name and task type, one for "Take Over" and another for "End Take Over".
But as these both are from same user and for "All" type of tasks, it should have only one entry. and both "Take Over" and "End Take Over" should be operated from one entry and two entries of same type is not required, Screenshot is attached here with,
We are required this to be sorted out asap, any help is appreciated...
Regards,
Bhavin Anajwala

Hello,
In continuation of my earlier...can you please check if Substitution from manager is Activated ?
SBWP -> Settings -> Workflow settings -> Activate/Deactivate Substitute....
If it is deactivated......then Login as secretary:
SBWP -> Settings -> Workflow settings -> Adopt Substitution....
Also goto TCode PFTC...
And check your TASK that is not coming in secratary inbox....
Select Additional data -> Agent Assignment -> Maintain data....
Select task and click on attributes.....
Make sure correct classification is mentioned for this task....it should be same to what has been delegated to secretary......
If are able to resolve the query then please let us know how...?
Edited by: Saurabh Agarwal on Jul 20, 2011 11:44 AM

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https://www.sdn.sap.com/irj/scn/wiki?path=/display/bpx/uwl+faq ***

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I have the following doubt with the Manage Substitution Rules UWL :
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read here
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See SAP online help at:
http://help.sap.
com/saphelp_nw70/helpdata/en/c5/e4b5eb453d11d189430000e829fbbd/framese
t.htm
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or
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http://help.sap.
com/saphelp_nw70/helpdata/en/c5/e4b5eb453d11d189430000e829fbbd/framese
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