"Valid from", "Valid to" And Priority Significance/Relation

Question

Hello All,
When we create a Ticket in Service Desk, we specify the Priority but regardless of the Priority the "Valid To"(End customer requirement) of the Ticket is always 3 days after the Date of creation of the Ticket ("Valid from").
Why so?
Then what is the significance of the Priority? What is the relation with Valid to?
Thanks!

Answer 1

Hello,
For Standard Edition the rules are different.
Firstly, you have 2 kinds of Standard Edition (SE / SE1):
- SE1 which is limited to *2 Sockets* and is very cheap.
- SE which is limited to *4 Sockets* and allows RAC.
Secondly, they don't have the same definition of the "Processor". In Standard Edition they account *1 Socket = 1 Processor*.
However, be careful, if in some architecture you may have multi-core for *1 Socket*, in the case of a multi-chip module each chip may account for *1 Socket*. More over, beside the Processor license you have also the Named User Plus licenses:
http://www.oracle.com/us/corporate/pricing/databaselicensing-070584.pdf
So, I think it's better you check how you can account the Socket with Oracle Sale Service.
Else, there's no difference between *32 bit* and *64 bit*. So, if you keep the same architecture (providing the Socket account was well done according to their definition) and the same Edition, you don't have to take other licenses.
Hope this help.
Best regards,
Jean-Valentin