Valid mail goes to Junk folder

Question

Apple's Mail has developed a serious flaw with Junk Mail filtering for
.Mac addresses ([email protected]). When Junk Mail filtering is enabled with
Junk Mail being automatically moved to the Junk Mail folder, messages
addressed to the old .Mac addresses ([email protected]) are being
automatically routed to the Junk mail folder without being marked as
spam or coloured brown, despite sender being in the Address Book or in
Previous Recipients. This does not happen to mail addressed to MobileMe
(i.e. [email protected]).
When MobileMe was introduced Apple assured the users of the old .Mac
service that nothing would change. This does not appear to be the case.
Yes we still get our mail addressed to the old .Mac address but it is
treated as spam., though not identified as such. There is no way to
change it to not spam as it is not marked as spam. It just ends up in
the Junk folder.
This is particularly annoying on an iPhone. When you go to read a new
message in the In box, it will suddenly disappear because it's been
filtered to the Junk folder.
Both my .Mac address and my MobileMe version of my address are in my
Address Book. I have reset my Junk Mail a number of times now both on
MobileMe website and in Mail and yet this problem still persists despite
assistance from MobileMe customer service.
Is there a solution to this problem?

Answer 1

Vince
I have looked at Mail's help menu briefly. You can 'teach' Mail what is/is not junk mail. Here's the help topic that could help:
"Marking messages as junk or not junk
Mail can analyze the content of incoming messages and identify which ones are likely to be junk mail. It highlights these messages in color (by default, in brown) in your Inbox.
If you receive messages that have been highlighted as junk, or messages that are junk but weren’t highlighted, you can mark the messages as not junk or junk. When you mark messages, Mail updates the junk mail database accordingly. Over time, Mail will identify junk mail more accurately.
To mark messages as junk or not junk:
To identify one or more messages in your Inbox as junk mail, select the messages and then click Junk in the toolbar, or choose Message > Mark > As Junk Mail.
To correct one or more messages that have been misclassified as junk and moved to the Junk mailbox, select the messages and click Not Junk in the toolbar, or choose Message > Mark > As Not Junk Mail."
While this doesn't explain fully why the filter isn't working for you as you had hoped it might enable you to get it working as you want - hopefully learning over a short period of time. I still think you should communicate the problem to Apple so that their techs can try to replicate and resolve the problem.
William, I'm somewhat disappointed with your obtuse replies, though I think I understand that you are saying it could be some issue with the specific settings Vince uses or perhaps some other software conflict.
Neville
Message was edited by: Neville Mayfield