Valid size not available for this creation when using Greeting Card feature

Using PSE9 with a Mac.  When attempting to create a greeting card, after selecting the photo, the Greeting Card, I receive a pop up error message as follows:
"Valid Size Not Available For This Creation".  (All other Create functions such as Photo Book, Photo Calendar, and Photo Collage appear to be working).  I have been in contact with Adobe Support and have been instructed to do a number of things from creating a new preferences file to uninstalling and re-installing the PSE software, with no result.  Has anyone else run into this problem, and if so have found a fix?  Thanks.

I've been tearing my hair out over this one also. I've been on hold for over 10 hrs with Adobe Support waited over almost 2 weeks and still no resolution. I'm trying to create the Save the Date cards for my wedding and I can't wait for Adobe. Removing the preferences file and uninstalling/reinstalling does not fix the problem.
That said I did figure out a workaround for this. It's easy but it does require Windows. For me this was no big deal as I do own a Windows box.
Get the free trial version of PE9 for Windows and install it. If you don't have a Windows computer get to a friend that has one
Upload some of your photos to the PE9 Windows Organizer (it's identical to the mac version)
Select Create and then Greeting card. Photoshop will launch the guided edit feature for greeting cards.
Select the Layout feature and once you find out that you like save it as Photoshop project. Repeat this step for as many layouts as necessary.
Copy your Photoshop project files (and any folders) to your mac.
Open the project files as you would with any other Photoshop file.
You can now select the Create feature. You will be able add your pictures and resize them, you will be able to add/remove text, you'll be able to change the backgound/borders, add graphics...pretty much anything...EXCEPT automatically modify the layout. If you click on Layout, PE9 returns nothing. You can however go into full edit mode and if you have decent Photoshop skills you can make any changes to the layout manually.
If I had to put money on this I'd say that there is a problem with the PE9 Mac installation package. For some reason it is not deploying the layout data/files or it is not putting them in the right place. For this reason the program can't find the layouts when the user selects the greeting card guided edit.
Good luck.

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