Variable Screen not displaying correctly

Our BW install is BI 7.0, with BEx still in the BI 3.5. We do not have any web-based reporting. We have deployed the SAP 7.20 GUI with front-end patch 4. One office is testing the installation with Win 7, Office 2010. When executing a workbook from BEx Browser it takes a long time for Excel to initialize and then when the variable screen does appear there are missing descriptions. A mouse over or a check of the variables will repaint that screen and populate the missing descriptions.
Has anyone experienced this issue? I have tried to recreate this issue, but I have not been successful. The installation has been redone several times and testing is consistent.
Thank you for your time.
Karen

Karen,
Thank you for your reply. The installation of the GUI was on a PC that was completely clean. Since this is in a test environment, the IT office had that luxury. They did a fresh install of MS Office and then the SAP GUI. We ran the installation check earlier today and are reviewing the results to determine why this particual install is not working.
Thanks!
Karen

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Variable Screen not displaying correctly

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