Vendor evaluation - General Service and support

Question

Hi
What are the subcriteria that can be under General Service and support?
How the scores are calculated for this?\
If manual where can we enter the scores for these?
Regards
Soumen

Answer 1

Hi,
Following are the answers for your questions.
What are the subcriteria that can be under General Service and support?
Ans: - Subcriteria can be defined by us as per our requirement but SAP has provided following 2 Subcriteria;
- Quality of service
- Service timeliness
How the scores are calculated for this?
Ans: - For above 2 subcriteria, you can assign a scoring method as following;
C Determination from quality rating of service
D Determination from timeliness rating of service
Config Path: - SPRO > MM > Puchasing > Vendor Evaluation > Define Criteria > Here maintain subcriteria for Service criteria and assign the scoring method
At the time of processing Service Entry Sheet, under "Vendor evaln" Tab, you will have option to enter scores for the following subcriteria
- Quality of service
- Service timeliness
Once you enter scores here, it will get calculated in ME61, if automatic evaluation is configured for above 2 subcriteras
Config Path: - SPRO > MM > Puchasing > Vendor Evaluation > Define Purchasing Organization Data for Vendor Evaluation > Here for Service criteria and it's subcriteria do not activate manual maintenance indicator
If manual where can we enter the scores for these?
Ans: - And if you want to maintain values manually for Service criteria and subcriteria then activate the manual maintenance indicator in above config path and then maintain it duirng ME61 (Vendor Evaluation)