Veriface: cannot add a new user, and i forgot my password?

Hello
I just got a yoga 2 13 and the veriface program did not get a good picture of me or my wife. I deleted the accounts, but i cannot see an option to add my user back. It scans my face and puts my name in then asks for a password which i cannot locate. I did try a uninstall ans re-install with the same result. Any help on this would be great.
thanks!
Solved!
Go to Solution.

1. Turn off your Yoga 2 13.
2. Next to the power button, you will see a tiny little key next to it. Hold it for 10 seconds and then release it.
3. Perform a factory reset, next time you should really write down your password. Keep in mind that doing a factory reset might erase your data. But maybe you will be prompted to keep your data/documents. I haven't really used One Key Recovery.
Jonas
Microsoft MVP: Windows Consumer Expert
Yoga Tablet 2 10 || ThinkPad X1 Carbon (20A7007MPH) || ThinkPad Helix (3698-6EU) || IdeaCentre B540
Twitter: @jonashendrickx

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Veriface: cannot add a new user, and i forgot my password?

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