Verizon Call Assistant (VCA v2.7.79) Sign-In Failure - DAILY! err!

My computer is on 24/7. No viruses, no spyware.
Every single day when I get on my computer in the morning the Verizon Call Assistant has at least 1-5 popup windows telling me "Sign-In Failed, Please try again."
The computer is running, no suspend mode, no screen saver, drives run continuous. (the power company loves me)
WHY is this software doing this!!?
I'm pretty good with computers and have no problems with other software. Internet working fine, no disconnects or anything.
1) I've uninstalled and reinstalled the VCA
2) I've signed in online to the web-based VCA with no problems.
3) I've clicked OK on the error windows and it then signs me right in.
Is there software disconnecting me from the VCA server after a period of time of no computer use? I can use the computer all day long and it never gives me the error. Its after the computer sits for many hours, or overnight with no human interaction. Again, no screen saver or "power savers". The only thing I do is blank the monitor after 4 hours.

Yes, the constant failures of VCA have been a problem ever since I started using the program almost 2 years ago. I have to turn it off at night and restart again the next day. Running Windows7. I think the program needs another upgrade, but VCA seems to be supported somewhere in California and the local (MA) people know nothing about it. It is nice when it works, but it is buggy.

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Verizon Call Assistant (VCA) login

My VCA stopped working the other day. I can't even log in on the Web at www.verizon.com/callassistant. It does recognize my user name and password, but I get the following message on a blank web page:
An error has ocurred: USERID not found. <xxx> 1001
AccountName = <xxx>
Path = 0:1:2:
Anybody seen this or have a fix? I switched from copper to FIOS a few weeks ago, but it did work for a while on FIOS before failing.
Thanks

Yes, I can log into My Verizon with the same user ID and password, but the VCA stuff on the Web no longer appears (it used to). Instead I get the "sign up now" button. If I click, I get a blank page with the following URL:
https://www22.verizon.com/ForYourHome/COMMON/MyAccountProcess.aspx?txtappid=VCA
I will call the ecenter on Monday to see if they can fix it.
Thanks

Verizon Call Assistant (VCA) Status?

I have Verizon Digital Voice (VoIP) installed and use the following link to administer the telephone service:
Verizon Digital Voice Account Manager (https://www36.verizon.com/fiosvoice/members/default.aspx )
I also note that there is something called "VCA" that includes an online component and a small PC-based application. However after reading through the "sticky" in this forum I cannot determine the current state of this application, or whether it is even still available. When trying to log in or register for the application and related services, I encountered the same issues mentioned in the "sticky" which itself contained posts from several years back. Can anyone bring me up to date on this item? Thanks.
Solved!
Go to Solution.

VCA app works with the other Verizon FIOS phone offering but not with Verizon Digital Voice.

Verizon Call Assistant website login error & other issues

I have had FiOS for about a month (10/2MB Internet, TV, and phone). I signed up for and have been intermittently able to access Verizon Call Assistant about a week ago. If I go to http://www.verizon.com/callassistant, I get the VCA screen, and try to log in. Every time, my login fails with an error "Blah".
If I go to http://www.verizon.com, I get a display of my services, including (only when logged in from my home), a short list of recent calls to my home. If I click on the detail link, I get into Verizon Call Assistant automatically (no login required). At home, I'm running Linux, so I can't run the Call Assistant program (anyone know if there's a version for Linux?)
Also, VCA does not list voicemails. I had a call the other day which left a voicemail and purposely did not check it for several (over six) hours, to see if it would eventually show up on VCA. The call appeared almost immediately, but the voicemail never appeared (I eventually listened to and deleted it).
Anyone have similar experiences?
Thanks,
Adam

Adam,
1) I use this link to get to the web Call Assistant site: https://www22.verizon.com/callassistant/. Don't know if it will work any better than the one you have been using, but you might try it. I have never had a login fail.
2) have Flash blocked on my browser (I selectively allow Flash using IE7Pro), so apparently Call Assistant does not use flash. But it may need some other service that I don't block. So the question is, do you have any graphic or script "stuff" blocked that the site might need?
3) I am not aware of a Linux client. You don't have a Windows system at home that you can install the client on? The client needs some enhancements, but it is a start. And I too would like a Linux client, I have dual boot on both my desktop and laptop.
4) I don't use voicemail so I cannot provide any experience or advice for that.
I suggest you contact the Help Desk for Call Assistant (1-888-483-5156). I have called them twice, right when I first started using Call Assistant, and they answered the phone quickly, called back when they said they would, and were very helpful.
Good luck, I hope you can get your problems resolved. I like having Call Assistant, although I have passed along via the Help Desk a number of improvements I think they need to make (and now we just wait and hope......)
Justin
Verizon FiOS TV, Internet, and phone
IMG 1.5.0
Keller, TX

Verizon Call Assistant suddenly failing

VCA on the PC has benn working fine for some time now until today. When I try to start it a Winows Installer error window pops up and says something I'm trying to use is unavailable. After cancelling out of three of these windows a VCA window pops up saying to reinstall the Vidget Engine. Mean anything to anyone. Downloading VCA freshly from Verizon also runs into the "something is missing" error.
Solved!
Go to Solution.

After many attempts at updating Windows Installer and Installshield with no success, I followed the resolution by bcflynn1. The problem was resolved and a fresh install was successful.
When using the Windows Installer Clean Up, I only removed the Verizon Call Assistant entry. That was all that was needed.
Thanks bcflynn1 for guiding me in the right direction.

Verizon Call Assistant Voicemail Retrieval Pass Code

Does anyone here have any experience with not being able to enter their passcode for the Verizon Call Assistant voicemail retrieval service? Here is the error message I keep receiving.
Error We are unable to sign in to your Voice Mail system due to either an invalid mailbox or Voice Mail passcode. Please check your mailbox and passcode by dialing into Voice Mail from your telephone. Then reset the passcode in the Voice Mail Retrieval Settings section. If this condition persists, please contact our Customer Support Center at 1-888-483-5156
I tried resetting my passcode to no avail. Any help would be appreciated. Thank you.

Machete -
Are you trying to access the web based Call Assistant at www.verizon.com/callassistant ? Were are you sure that you activated the service? Finally, were you ever able to login, or is this your first attempt?
Thanks
Brian K
Verizon Telecom
Fiber Solution Center
Notice: Content posted by Verizon employees is meant to be informational and does not supercede or change the Verizon Forums User Guidelines or Terms or Service, or your Customer Agreement Terms and Conditions or Plan.

Verizon Call Assistant Problem

I am trying to setup Call Assistant but the system shows a phone number that was changed a long time ago.
How can I get this info updated to my current number?
Thanks,
Dave G

Dave you can reach out to our Verizon Call Assistant team @ 1-888-483-5156 Monday-Friday 07:00am-6:00pm/PT, 09:00am-08:00pm/CT, 10:00am-09:00pm/ET. They will be able to assist you in updating the system to the correct phone number.
Ian_VZ
Verizon Support
Notice: Content posted by Verizon employees is meant to be informational and does not supersede or change the Verizon Forums User Guidelines or Terms or Service, or your Customer Agreement Terms and Conditions or Plan.

Verizon Call Assistant download

I see that I have VCA included on my account, but I cannot find where/how to download the PC software. I've searched the forums and see plenty of references to VCA and caller-id problems but nowhere do I see how to get the software.
How does one go about getting the download information?

http://www.verizon.com/callassistant
If you are already signed up, then you probably just have to activate.
so go to that site and hit the grey activate button and follow the prompts. if you get a wierd message that you haven't ordered it then try to simply log in to the site with your myverizon.com residential username and password.
once you're logged in, you can download the client
IF that doesn't work then you should call in, there may have been a problem with your order, if it did not allow you to activate.
give the call assistant guys a call 888-483-5156 they can help you with that

Verizon Call Assistant doesnt recognize logon

Visiting the home page
https://www22.verizon.com/callassistant
There is an option for current users to sign in. I sign in with my standard verizon.com & verizon.net credentials which work there. Unfortunately this page tells me:
An error has ocurred: USERID not found.[MYUSERNAME] 1001
AccountName = [MYUSERNAME]
Path = 0:1:2:
Where [MYUSERNAME] is obviously my account user name that we know works on verizon.com & verizon.net.
So trying something else, from that same webpage is a Get It Now button. I click this which asks me to logon to verizon.com to check my plans. I logon using this same logon username & password and it brings me to my billing plans. Here it tells me I am already signed up.
Third try - on the call assistant page mentioned above, there is also an option to Activate. I click this and enter my phone number. It asks if I have a verizon.com user ID for which I select yes and enter my credentials. I agree to the terms and conditions and asks me to logon which fails and gives the error message above.
Optionally on Activate, if I select I dont have a verizon.com user ID, agree to terms and conditions it asks for billing phone number. I enter this and it tells me I already have a verizon.com user id (as expected).
Basically I think this demonstrates the Call Assistant website isnt properly integrated to logon with my verizon.com credentials. Attempts to reach out to two different verizon support people ended with the expected level 1 inability to assist and no recourse.
I assume I simply need to software which can then logon to my verizon.com user id. Anybody have any ideas?

http://www.verizon.com/callassistant
If you are already signed up, then you probably just
have to activate.
so go to that site and hit the grey activate button and
follow the prompts. if you get a wierd message that
you haven't ordered it then try to simply log in to the
site with your myverizon.com residential username
and password.
once you're logged in, you can download the client
IF that doesn't work then you should call in, there may
have been a problem with your order, if it did not
allow you to activate.
give the call assistant guys a call 888-483-5156
they can help you with that. That is the specific call assistant support number

Verizon Call Assistant - does it ever work?

I've had FIOS (the triple package) for nearly a month now. Call Assistant (the desktop app) worked for a day then simply would not connect to the server. Always get a message saying cannot connect to one of the servers. Calling Verizon is useless. If you survive the endless recorded prompts, you eventually get a recorded message telling you there are tech problems. This has been going on for weeks now. How difficult can this be? By the way, this is in the Southern Maryland region (La Plata, MD to be exact.) FIOS service is new here, but still it's getting a little frustrating that you can't even get information on what the problem might be. Anyone know anything about this?

Justin wrote:
Did you install a new update for the client? As you said, there is another thread that says CA quit working after installing a "mandatory" update. I have had CA I think for just about a year (I too am retired, but from IBM, and I don't keep track of time as well as I used to), and have not received/installed any update to the client and like I say, my CA is working just fine.
I don't disagree at all that Verizon has a huge customer support problem. I think it is simply a result of trying to expand their FiOS and wireless footprints too fast, resulting in a need to find/hire/train a very large number of support reps, and they haven't been able to do that. I imagine this forum is an attempt to address this issue, and to some extent I think it works, or at least can - too many people come here to just rant, and to some extent I understand that they are mad and frustrated, but if they would just describe their problem(s) calmly and clearly I think they would be surprised how much help they could get. There are some very knowledgeable people here on the forum, customers and Verizon employees, and I think they really want to help.
I positively hate the automated phone systems of all companies, not just Verizon, I want to talk to a live person, although I really don't find Verizon's to be as bad as some other systems. I know there are lots of folks that disagree with me.....
Justin
Verizon FiOS TV, Internet, and phone
IMG 1.6.2, Build 08.58
Keller, TX 76248
I was talking to someone over there not so long ago and they said they was an issue withCaller IDs not showing up any more on some users accounts.
On the subject of Automated Call Distribution (ACD) systems, don't get me started. They are the worse misuse of technology ever invented! But, I guess in some cases it actually speeds things up but the prompts are so generic it is easy to get to the wrong support queue, be put on hold only to find out you need to be transferred to yet another queue to wait in.
But, any large corporation with so many products/services as verison, undoubtedly has more than a few call centers to distribute calls to. Then, when you factor in state regulations and the need to get to state specific queues, I guess an ACD is required. Good for Verizon, bad for us folks who only want to speak to a person. That's why I try "0" when the ACD kicks off.

Verizon Call Assistant

So far the Caller ID is OK except that I cannot close the application on the pop up display so I have to close it on the bottom taskbar.Also,I am finding that the header with my name is clipped short and possibly missing some items besides part of my last name.
Solved!
Go to Solution.

Your Caller ID experience mirrors mine.
I think the not closing thingy is probably on purpose, it is easy to accidentally click on the wrong icon and then you would have to restart the application if you didn't mean to close it. I have found a number of programs that seem to work the same way, so I guess I am somewhat used to that behavior. If you really want to close the application you don't need to close the pop-up first, just close it on the taskbar.
I think the formatting problem is due to the screen resolution you are using. I am using 1280x1024 and it works fine, if you are using something higher I suspect that is why it is clipping the text. I suggest you call the Call Assistant Help Desk and report that, they probably won't fix it until they get enough complaints (and by the way, I have found the Call Assistan Help Desk to be really interested in feedback on the tool).
Justin
Verizon FiOS TV, Internet, and phone
Keller, TX

Verizon Call Assistant no longer works after single sign-on change

Last month after going through the single sign-on change to use one sign-on for both verizon.com and verizon.net, I can no longer sign into VCA. Apparently the user name/password change did not propagate to the VCA server, but my old sign-on doesn't work either.
The VCA reset password link is just a circular reference back to the home page.
I wanted to un-install and re-install the VCA software, but can't get into the VCA area to get the software.

Login to MyVerizon and try this link. Or this link will ask for you to login, if you are not logged in.
https://www36.verizon.com/CallAssistant/MyAccount/members/Downloads.aspx

Verizon Call Assistant incoming notifications

Not a very good product this.
In the six weeks I've had it installed I've only once received a popup notification of an incoming call. Is there something special I need to do to make this work all the time?
In addition every time I started the machine I found I had 16 new calls - all from dates back in December. Finally I just deleted them from the new calls folder and it was after that that I got my single popup. At least now the new calls transfer to the old calls after I've opened and close the new calls folder.
It's also a bit of an issue that apparently we can have only one account associated with a telephone number. Could live with that if the same account could be logged on at multiple machines as my household like most has multiple family members with their own machines. If we can get popups on multiple TV's why can't we do the same for multiple VCA's?

Selected settings from the VCA main menu which sent me to the My Home Phone beta page
https://www36.verizon.com/CallAssistant/members/AllSettings.aspx
deselected the checkbox next to my phone number saved it, checked the check box and saved it again - now the popup notifications are working again.
Guess it's like the voice message waiting light on the phone that has never stopped flashing since the first vm, some kind of switch somewhere that automatically set or reset itself and now needs a helping hand. Think I'll have to open the phone and disconnect the led for the vm indicator as there doesn't appear to be anything as simple as the popup indicator check box anywhere to stop it

Verizon call assistant "server down" and login issue

i downloaded the software a month ago & keep getting the server is down message. i was told that the vca app is in the middle of an ungrade and therefore the app wasn't working. i'm still unable to login. am i doing something wrong? do i need to register a new user id and password for vca? i'm assuming the login in is the same as what i use to log into myverizon.com
thanks
Message Edited by ElizabethS on 07-21-2009 06:00 PM

Hi there. You mention that you downloaded the VCA software but are unable to login. My first question is basic - where did you download the software from? Did the link come to you in an email from our business office? The reason I ask is that if you did not receive an email with the link, you might not be correctly registered. If you are not correctly registered, the folks that would handle that are at 866-697-0853. If you are registered, than let me know and we will continue to work.
Thank you!
Brian K
Verizon Telecom
Fiber Solution Center
Notice: Content posted by Verizon employees is meant to be informational and does not supercede or change the Verizon Forums User Guidelines or Terms or Service, or your Customer Agreement Terms and Conditions or Plan.

Verzion Call Assistant Unavailable

I tried to sign up for VCA on the website but I get an error saying "We’re sorry. Verizon Call Assistant is not available for your location."
I called support and they said that it was not available for me yet. The tech couldn't tell me when it would be available. Can anyone tell me when VCA will be available in Billerica MA?
I'd really like to be able to use features such as the voice mail email forwarding? Is there any way to get a visual voice mail notification? Are there any caller id boxes that can alert me to new voice mail messages? Can I buy any caller id box or is there a specific type of box I have to buy. I will not rent one, I hate having to rent equipment. It's a racket, by the end of the first year the rental fee has paid for the equipment and after that it's pure profit. That's why I bought my own cable modem when I was on Comcast. $50 on Newegg, at $5/month it would have been paid for in 10 months.

Thanks for the reply.
Our town just got FiOS and according to the tech I talked to the necessary equipment hasn't been setup in the central office yet.
I don't really want to have to install software on my computers to know if I have voice mail. I want an automatic email that doesn't require anything on my end, can VCA do that? Can I get that without VCA.
None of our phones have caller id and they work fine so I don't really see a need to replace them.
We still have our old answering machine and the light blinks when there is a message, it would be really nice if we could have that same type of visual notification. I know a lot of corporate phones have the ability to turn on a voice mail indicator light and I was hoping there was some way to get this same functionality. No one is going to remember to pick up the phone and listen for the interrupted dial tone.
I use Google Voice on my Cell phone and I love getting the email with the transcription. It's nice to not have to call in. Even though the transcriptions are usually terrible they're usually good enough to get the jist of the message.
Verizon's website is such a maze, it's impossible to find anything. It also took me forever to figure out what voice mail package I even have because they have so many different options.

Verizon Call Assistant (VCA v2.7.79) Sign-In Failure - DAILY! err!

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