Verizon change my plan when I had two phones tied together. Their mistake, but won't fix it. Do I take my 5 phones and go???
Do I take my 5 phones and go else where????
Family dealing with live threatening illness has caused delay in staying on phone with Verizon to clear this up. I've been with Verizon since 2001 and I have 5 phones with them. I had unlimited data on 2 phones since data was available on cell phones. Now I only have it on one. They crossed my childrens phone with mine and this took off my unlimited data on my person phone. The other phone was not affected. On Jan. 14, 2015 they see where this happened and now say they can't change it back. "We know they have the codes to change this".
Nov. 2013 I placed order for two new phones for Christmas presents for kids.
Half the phones arrived and with the wrong size phone cases.
No phones until AFTER Christmas.
Due to family member in ICU for a month. Mom couldn't stay on phone with Verizon customer service, trying to clear this all up.
Phones, all but two are working, for a short period, then three not working right.
Kept calling and on Feb 2, 2014 Verizon wirless told me to take the phones to a local Verizon retail store to have them change the settings on the two phones.At that time Verizon changed my data plan service while 2 of my cell phones were connected together. Voice and messaging service wasn't corrected until Apri 2014l and new service plan was in place from date of first call about mixup, (Feb 2, 2014)
Repeated calls to fix situation lead to retail store, (Roseville, CA. on Douglas BLVD) removing sim card from new Iphone 5S, pocketing it and installing brand new sim card, but nothing done with Iphone 4S (that was still connected to 5S).
Two phones are separated now: "After Mother was getting all daughter's text messages/pictures from boyfriend and friends!!!!! EEWWWWW" and daughter got Mother's messages from everyone: "Oh, not so cool".
Phone call Aug. 30, 2014 lead to me being put on hold for "the next available representative" for 3 hours, 11 minutes and then the call was just disconnected.
I recorded the whole phone call on my Iphone 5S video function, which I can provide if needed.
More attempts to get unlimited data plan back on my phone has been meet with all "training excuses" taught to service reps. and I'm told they can't restore my original plan.
I know there is a code and the correct numbers that can restore this. I'm told this each time Verizon calls and wants myself or a family member to upgrade.
The phone call to customer service on Aug. 30, 2014 was to report my deaf daughter's phone being stole at the hospital ER. An order was placed and confirmed for a new phone to be sent overnight to my daughter.
The phone never arrived, no call from insurance company or Verizon as to why the phone was returned to them.
More phone calls lead to the discovery that "Leonard had typed in address incorrectly".
I had to go out and buy daughter a prepaid phone as texting is her only way of communicating her needs.
Verizon sent me notice the service to said phone had to have service charges restarted again, because it had been suspended too long. I was charged for said stolen, not replaced, invisible phone.
Received call Jan 14, 2015, sales rep. (female). Asking me to purchase new equipment. ?????
I explained all past issues and she contacted "Customer Loyalty" supervisor Lupee. at 11:00am. Arrangements were put in place for Lupee to return my call after he reviewed case on his desk.No call yet, I called them at 12:51 pm. The girl that answered asked me if there was a time set for the call back? I told her I understood he would call right back. 12:56 pm Lupee called back, (Note: look how fast the line of communication was on their end????) and we talked till about 2:pm.
After talking all that time, this is what Lupee had to say: "He isn't in position to make changes to my service plan......wanted me to take new one "The More Plan". I only want my "Unlimited Data Plan" back. I have now stated this 9 times to him. He was able to see where plan was changed, *without my authorization". Only corp. can make changes at this date. I'm not asking for reimbursement for additional fees charge all this time, I just want my "Unlimited Data Restored". Stop trying to talk me into another plan, to buy another phone, etc. "Please".
I'll call again when I have a whole day to waste.
I'LL KEEP ALL OF YOU UP TO DATE ON THIS ADVENTURE AS WE GO ALONG. I STILL HAVE HOPE THAT THEY WILL COME THROUGH SO I DON'T HAVE TO GO TO "S".
Today had to get number changed for the "old" phone that my daughter needs and I'm Paying For. The old number is a drug ring!!!!!!!!!
I will proceed with complains to corp and FCC and placing on Face Book.
We'll also contact 13 on Kurt News.
Linda Hoffman
408-6XX-XXXX
GrandmazChiz,
I am definitely sorry to hear about all that you have gone through. This is certainly not the way that we want to have your experience happen. I am wanting to help in any way that I can. However, since this is a public forum, I will have to reach out to you Privately. Please look for that in your inbox. Thank you.
ErinW_VZW
Follow us on Twitter @VZWSupport
Similar Messages
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First, let me say that I have been a loyal Verizon Wireless customer for something like 12 years now.
I noticed that mine and my wife's plan went from around $140 per month to around $180/month in Nov and Dec 2014. On January 2nd, I called and talked with man at Verizon who told me that for some reason our two phone lines were changed from a combined plan to separate plans--that is why the cost increase. He could not tell my why or who made that change but he would only add a $25 credit back to our account and said he was putting us on a combined plan for $140/month with 10 gigs data. Great! I wanted more credit back but oh well.......
Then, I get a text around 2 weeks later that says my upcoming Verizon bill is over $1100. WHAT!!!!???? I immediately call and get a nice woman at Verizon who tells me that the previous gentleman that I called put me on an 80 gig plan that costs over $1000/month. She was very sorry and after something like an hour with her on the phone she said: a) the previous gentlemen who put me on that plan would get talked to by management, b) she would put me on that $140/month 10 gig plan, c)she would submit a request for the $1000+ credit to my account that would take 3-4 days to be approved.
Next, I checked my account balance over the next two weeks and called a couple of times and each time was told that the request would definitely go through but hadn't yet.
Then, I went to a corporate Verizon Store ( a one hour drive since I live in rural Montana) because I thought that a face-to-face conversation might help. I was told the same thing. The request for credit/refund was in and would be approved soon. I should be patient. It was their fault but it was a large amount so takes time.
Finally, I just got a text message showing a credit had come through. Only it was not for $1000+ that I was charged for Verizon's mistake. It was for a measly $125..........and my bill due is still over $1000. What should I think is going on?? I have a huge outrageous bill due to a mistake by Verizon putting me on a 80 gig plan when I use around 4.5 gigs/month and they refund me 1/10th of their mistake? Is this how loyal customers of 12 years are treated? Am I going to have to switch to Straight Talk? If I wanted bad/non-existent customer service I would already be with Straight Talk.
Does anyone know who I can talk to to resolve this? I have not gotten anywhere yet and am getting towards the end of my rope. Is there some kind of federal or state authority that can help me with this? I really don't want to have to get a lawyer to resolve this. Please help
KurtSimilar thing happened to me!! Only not as much money as that. Here's the story. I was receiving phone calls from a Jamaica number, each call I ignored. After several attempts I googled this number and learned it was a scam. I then proceeded to put this number on my block list. Well, since it was in my recent history, in my purse, for some reason my phone called the Jamaica number back. When I went to retrieve my phone it said it was on the phone with this number for over an hour. Realizing this I immediately called verizon customer service to tell them what happened and explained that it was not my fault, and that I don't want to be charged for it. The guy said i would not and if something happened to call up and they'll fix it. Well, when I received my bill I was charged $175 for this. I called up verizon, lady said bc it was an outgoing call the charges stood. I said no and talked to supervisor sherika anderson. She assured me that the charges will be dropped and she would just have to wait for approval (24 hrs) and gave me her email if I had problems. I emailed her, she never responded. Called a week later about the same problem. The representative (alan) said the charges will be dropped and I could minus them off my bill and just pay the remaining balance. I checked my online bill a few days later and the charges remained. I called yet again, told the lady the same story, she said she would just need to get it approved by her supervisor and they will be taken off. Spoke to the supervisor who said he'd give me a confirmation number. I received it. Yet AGAIN it was not taken off and I called again (last time) this representative (anita taylor) said that the previous records showed the claim was denied. I said well all the other people and supervisors told me that they would take it off and then why would they say that if in fact it was denied? I called a total of 5 times over this issue, each of them lying to me and telling me it had been taken off. Now I have a late charge for something that THEY TOLD ME TO TAKE OFF MY BILL. I think it is absolutely ridiculous to pay for something I didn't even do. I have been a loyal customer to verizon for 10 years. The minute my contract is over I'm taking my family plan elsewhere.
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When I open safari I can go into websites but after a while it will shut down out of nowhere and it always comes up with this:
Process: Safari [1562]
Path: /Applications/Safari.app/Contents/MacOS/Safari
Identifier: com.apple.Safari
Version: 5.0.2 (6533.18.5)
Build Info: WebBrowser-75331805~6
Code Type: X86-64 (Native)
Parent Process: launchd [118]
Date/Time: 2012-07-18 17:24:09.405 +0800
OS Version: Mac OS X 10.6.4 (10F2108)
Report Version: 6
Interval Since Last Report: 7087 sec
Crashes Since Last Report: 2
Per-App Interval Since Last Report: 7069 sec
Per-App Crashes Since Last Report: 2
Anonymous UUID: 52337202-F9CC-4220-922F-211E11375682
Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x0000000000000032
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Thread 0 Crashed: Dispatch queue: com.apple.main-thread
0 com.apple.WebCore 0x00007fff835ddbc7 WebCore::SecurityOrigin::canAccess(WebCore::SecurityOrigin const*) const + 39
1 com.apple.WebCore 0x00007fff835c51f7 WebCore::JSDOMWindow::getOwnPropertySlot(JSC::ExecState*, JSC::Identifier const&, JSC::PropertySlot&) + 151
2 com.apple.JavaScriptCore 0x00007fff80140427 cti_op_resolve_global + 695
3 ??? 0x00004dbafeffad7c 0 + 85465537424764
4 com.apple.JavaScriptCore 0x00007fff802553ac JSC::Interpreter::execute(JSC::FunctionExecutable*, JSC::ExecState*, JSC::JSFunction*, JSC::JSObject*, JSC::ArgList const&, JSC::ScopeChainNode*, JSC::JSValue*) + 508
5 ??? 0x0000000115a39b40 0 + 4658010944
6 ??? 0x000000011a57bbe0 0 + 4736924640
7 com.apple.WebCore 0x00007fff83d23dd0 WebCore::JSHTMLHtmlElement::~JSHTMLHtmlElement() + 0
8 ??? 0x8d48078948ecfebc 0 + 10180395243886411452
Thread 1: Dispatch queue: com.apple.libdispatch-manager
0 libSystem.B.dylib 0x00007fff8809208a kevent + 10
1 libSystem.B.dylib 0x00007fff88093f5d _dispatch_mgr_invoke + 154
2 libSystem.B.dylib 0x00007fff88093c34 _dispatch_queue_invoke + 185
3 libSystem.B.dylib 0x00007fff8809375e _dispatch_worker_thread2 + 252
4 libSystem.B.dylib 0x00007fff88093088 _pthread_wqthread + 353
5 libSystem.B.dylib 0x00007fff88092f25 start_wqthread + 13
Thread 2: QTKit: waitForServerToDie
0 libSystem.B.dylib 0x00007fff88092eaa __workq_kernreturn + 10
1 libSystem.B.dylib 0x00007fff880932bc _pthread_wqthread + 917
2 libSystem.B.dylib 0x00007fff88092f25 start_wqthread + 13
Thread 3: WebCore: IconDatabase
0 libSystem.B.dylib 0x00007fff880b3eb6 __semwait_signal + 10
1 libSystem.B.dylib 0x00007fff880b7cd1 _pthread_cond_wait + 1286
2 com.apple.WebCore 0x00007fff834a7cd9 WebCore::IconDatabase::syncThreadMainLoop() + 249
3 com.apple.WebCore 0x00007fff834a3ddc WebCore::IconDatabase::iconDatabaseSyncThread() + 172
4 libSystem.B.dylib 0x00007fff880b2456 _pthread_start + 331
5 libSystem.B.dylib 0x00007fff880b2309 thread_start + 13
Thread 4: Safari: SafeBrowsingManager
0 libSystem.B.dylib 0x00007fff880792fa mach_msg_trap + 10
1 libSystem.B.dylib 0x00007fff8807996d mach_msg + 59
2 com.apple.CoreFoundation 0x00007fff86c7d3c2 __CFRunLoopRun + 1698
3 com.apple.CoreFoundation 0x00007fff86c7c84f CFRunLoopRunSpecific + 575
4 com.apple.Safari 0x000000010002fa39 0x100000000 + 195129
5 com.apple.Safari 0x000000010002f9c9 0x100000000 + 195017
6 libSystem.B.dylib 0x00007fff880b2456 _pthread_start + 331
7 libSystem.B.dylib 0x00007fff880b2309 thread_start + 13
Thread 5:
0 libSystem.B.dylib 0x00007fff880bcdce select$DARWIN_EXTSN + 10
1 com.apple.CoreFoundation 0x00007fff86c9ee92 __CFSocketManager + 818
2 libSystem.B.dylib 0x00007fff880b2456 _pthread_start + 331
3 libSystem.B.dylib 0x00007fff880b2309 thread_start + 13
Thread 6:
0 libSystem.B.dylib 0x00007fff88092eaa __workq_kernreturn + 10
1 libSystem.B.dylib 0x00007fff880932bc _pthread_wqthread + 917
2 libSystem.B.dylib 0x00007fff88092f25 start_wqthread + 13
Thread 7:
0 libSystem.B.dylib 0x00007fff880792fa mach_msg_trap + 10
1 libSystem.B.dylib 0x00007fff8807996d mach_msg + 59
2 com.apple.CoreFoundation 0x00007fff86c7d3c2 __CFRunLoopRun + 1698
3 com.apple.CoreFoundation 0x00007fff86c7c84f CFRunLoopRunSpecific + 575
4 com.apple.Foundation 0x00007fff855bd4c3 +[NSURLConnection(NSURLConnectionReallyInternal) _resourceLoadLoop:] + 297
5 com.apple.Foundation 0x00007fff8553de8d __NSThread__main__ + 1429
6 libSystem.B.dylib 0x00007fff880b2456 _pthread_start + 331
7 libSystem.B.dylib 0x00007fff880b2309 thread_start + 13
Thread 8: WebCore: LocalStorage
0 libSystem.B.dylib 0x00007fff880b3eb6 __semwait_signal + 10
1 libSystem.B.dylib 0x00007fff880b7cd1 _pthread_cond_wait + 1286
2 com.apple.JavaScriptCore 0x00007fff800fe400 ***::ThreadCondition::timedWait(***::Mutex&, double) + 64
3 com.apple.WebCore 0x00007fff837f9751 WebCore::LocalStorageThread::threadEntryPoint() + 193
4 libSystem.B.dylib 0x00007fff880b2456 _pthread_start + 331
5 libSystem.B.dylib 0x00007fff880b2309 thread_start + 13
Thread 9: Safari: SnapshotStore
0 libSystem.B.dylib 0x00007fff880b3eb6 __semwait_signal + 10
1 libSystem.B.dylib 0x00007fff880b7cd1 _pthread_cond_wait + 1286
2 com.apple.JavaScriptCore 0x00007fff800fe400 ***::ThreadCondition::timedWait(***::Mutex&, double) + 64
3 com.apple.Safari 0x00000001001be849 0x100000000 + 1828937
4 com.apple.Safari 0x0000000100047507 0x100000000 + 292103
5 com.apple.Safari 0x0000000100047385 0x100000000 + 291717
6 libSystem.B.dylib 0x00007fff880b2456 _pthread_start + 331
7 libSystem.B.dylib 0x00007fff880b2309 thread_start + 13
Thread 0 crashed with X86 Thread State (64-bit):
rax: 0x000000011aab1b40 rbx: 0x000000011d5feaf0 rcx: 0x0000000115a05d40 rdx: 0x0000000000000001
rdi: 0x000000011d5feaf0 rsi: 0x0000000000000000 rbp: 0x00007fff5fbfdbb0 rsp: 0x00007fff5fbfdba0
r8: 0x000000000000001f r9: 0x0000000119757ca0 r10: 0x000000000000003f r11: 0x00007fff80140170
r12: 0x0000000000000000 r13: 0x00007fff5fbfdc90 r14: 0x0000000115a05d40 r15: 0xffff000000000002
rip: 0x00007fff835ddbc7 rfl: 0x0000000000010246 cr2: 0x0000000000000032
Binary Images:
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0x7fff87b68000 - 0x7fff87bbdfef com.apple.framework.familycontrols 2.0.1 (2010) <66C68564-8AF3-2A03-B5B2-594CD6781CEA> /System/Library/PrivateFrameworks/FamilyControls.framework/Versions/A/FamilyCon trols
0x7fff87bbe000 - 0x7fff87c89fe7 ColorSyncDeprecated.dylib 4.6.0 (compatibility 1.0.0) <A6B2D07C-FC4D-F49E-64E5-AD4DFA830C05> /System/Library/Frameworks/ApplicationServices.framework/Frameworks/ColorSync.f ramework/Versions/A/Resources/ColorSyncDeprecated.dylib
0x7fff87c8a000 - 0x7fff87cf4fe7 libvMisc.dylib 268.0.1 (compatibility 1.0.0) <75A8D840-4ACE-6560-0889-2AFB6BE08E59> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libvMisc.dylib
0x7fff87d56000 - 0x7fff87dd8fff com.apple.QuickLookUIFramework 2.2 (327.4) <C35D9F62-73D0-262C-B0CE-BFF64E230588> /System/Library/Frameworks/Quartz.framework/Versions/A/Frameworks/QuickLookUI.f ramework/Versions/A/QuickLookUI
0x7fff87e77000 - 0x7fff87ebbfe7 com.apple.ImageCaptureCore 1.0.2 (1.0.2) <075198A5-4C6B-D945-D3EF-D13960C9F738> /System/Library/Frameworks/ImageCaptureCore.framework/Versions/A/ImageCaptureCo re
0x7fff87edf000 - 0x7fff87f94fe7 com.apple.ink.framework 1.3.3 (107) <FFC46EE0-3544-A459-2AB9-94778A75E3D4> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Ink.framework /Versions/A/Ink
0x7fff87f95000 - 0x7fff87fc6fef libTrueTypeScaler.dylib ??? (???) <0A30CA68-46AF-3E74-AE9E-693DB5A680CC> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ATS.framework/Versions/A/Resources/libTrueTypeScaler.dylib
0x7fff87fc7000 - 0x7fff87fd8ff7 libz.1.dylib 1.2.3 (compatibility 1.0.0) <FB5EE53A-0534-0FFA-B2ED-486609433717> /usr/lib/libz.1.dylib
0x7fff87fd9000 -Version: 5.0.2 (6533.18.5)
Build Info: WebBrowser-75331805~6
Code Type: X86-64 (Native)
Parent Process: launchd [118]
Date/Time: 2012-07-18 17:24:09.405 +0800
OS Version: Mac OS X 10.6.4 (10F2108)
Your system software is way out of date which is why Safari is crashing.
Click the Apple menu icon top left corner of your screen. From the drop down menu click Software Update.
Restart your Mac after the updates are installed.
That should bring your Mac OS X from v10.6.4 to v10.6.8 an Safari from 5.0.2 to 5.1.7 -
I changed my apple ID, now iCloud doesn't see my new ID, but won't accept my old password either.
I tried that now. I was forced to "delete" everything on the cloud, and now I tried signing in exactly as you described, about 45 mins ago, and I'm still waiting for it to actually sign in.
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hello sir
i recently changed my password and when i had reset my iphone now cant activate my iphone again
please help me on this issue
I CHANGED MY APPLE ID PASSWORDYou need to contact the seller. If they are the original owner of the phone, they need to remove the device from their iCloud. You cannot get past Activation Lock. Only the original Apple ID and password used to activate the device can be used. If you cannot get the original owner, then return the phone for a refund. It will be useless to you.
This explains Activation Lock to you http://support.apple.com/kb/HT5818 and this http://support.apple.com/kb/TS4515 explains what it is that you have to try and do. Either way, it requires the original Apple ID and password.
Message was edited by: ChrisJ4203 -
I received a bill today (March 13th) of $472.17. I went online to see why and I saw charges for international calling, but I wondered why if I had a Mexico/Canada plan so I called to see what was going on. I was on the phone with them for 42 minutes and they told me that my plan was changed to only US back on February 10th. I told them I did not make that change because why would I do that if I know I need Mexico/Canada service. I was transferred to the Fraud Department who said they would take care of. Call ended.
I went online to check how much I had been reimbursed and it was only $48!!!! Not even half of what I was charged. I was charged about $214.
I called for the 2nd time and was on the phone with them for 1 hour and 41 minutes. I told the representative exactly what happened she was not able to do much so she transferred me to her supervisor and he said he couldn't do much so he transferred me to another person. That other person had no clue what I was talking about and said he wasn't the person I needed to speak with so he transferred me to Customer Service. The person from Customer Service said he could not help me, but the Fraud Department would so I talked to them. Every time I was transferred I had to say the story over and over and over and over and I got NO WHERE! The last person I spoke to in the Fraud Department said that she opened a case and they would investigate.
This is ridiculous!!!! The amount of time I was on the phone and still no resolution! How disappointing! I need this to get resolved as soon as possible! It was a system error! I don't think its too hard to take care of! I did not make the change! Why in the world would I change the plan if I knew I needed the Canada/ Mexico plan???????????????a grandfathered unlimited plan is only good as long as you don't make changes. You can't transfer it, or use an upgrade.
You did, you lost it.
TIme to shop for a current plan as a replacement... -
How to Set up Family Plan when you have two Apple IDs?
I stopped short of setting up Family plan because my wife and I have two Apple IDs each: One for iTunes ad one for iCloud. This was caused by migrating from long ago Apple "cloud" services.
The set up seems to assume you have a single ID for each person and there are no instructions to set it up using hyour current iTunesa and iCloud IDs.
Has anyone successfully set up Family Plan while they have two sets of Apple IDs?finally I found someone else with my dilemma.
I have my iTunes/AppStore ID with all my purchases and my iCloud ID with everything else.
this is a major issue that needs to be addressed.
thank you. -
Why do I have to change my plan when I switch my device?
My IPhone 4s isn't working at all and I was told I could temporarily switch to another device. I am switching to a basic phone. When I proceed online to switch the device, it tells me I have to switch plans as well. I don't need more data, but I do not want to go down in data.
mrhelper wrote:
I assume you have unlimited data? Unlimited data was never an option for basic phones so that's probably the reason.
Actually basic phones did have an option for an unlimited data plan at one time. Not any more though. -
Please help. I finally gave in to updating software because my apps wouldn't update without io5. I ensured all of my music and apps and pictures were listed on my iTunes so that when it restored it would all sync back. Well, my ipod is restored, and my pictures are moved over, but my apps are not. I guess I can go and re-install individually, but what is the purpose of having them on iTunes?? Also, NONE of my music is on my ipod and there does not seem to be a way to move it from iTunes.
Also, at the top right of iTunes where it has the spots for Library and iPod Touch. If I click on the iPod, the icon just disappears! iTunes used to have a column on the left side that listed my ipod and I could move things to it (like my music). Is this how the new version is or am I just missing something?
I am so frustrated right now after spending hours....Ignore. I figured it out:)
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Hi there
i just brought a iphone4 and am new to all the mac gear, when i first pluged into computer itunes popped up but nothing to set up my phone!! am i missing something ?Hi,
Start Here:
http://www.apple.com/support/iphone/
Then Read This
iPhone User Guide
http://manuals.info.apple.com/en_US/iphone_user_guide.pdf -
Um key I recently send a text to app store saying I was unable to see any pictures from app store or iTunes. But somehow I am able to see them now. my problem is now when I try to download an app an error 1004 shows up. I was able to download a few apps but when done downloading I would press the app but goes back to home screen also just now I upgraded an app I already had & that app is doing it is well how would fix this problem or do I have to get it fixed
Here is a link which describes the process for changing an Adobe ID:
Adobe ID, sign-in, and account help -
Bad exec plan when joining tables using primary keys together w/ Contains
Hello all...this is something that confuzzles me....
When joining 2 tables, the exec plan shows that the domain index is first accessed, before checking if there is a record in the other table using a highly selective index.
create table users
(userid varchar2(20),
name varchar2(100),
resume clob
create table seeker
(seekerid varchar2(20),
userid varchar2(20),
jobid varchar2(20)
create index user_idx on users(userid)
create index job_resume_index on users(resume)
indextype is ctxsys.context
create unique index seeker_unik on seeker(seekerid)
create index seeker_index on seeker(jobid,userid)
then sample records where inserted, then the text index was sync'ed.
Query and Execution Plan:
select u.userid, u.name
from users u, seeker s
where s.jobid = 'HJOBP000000000218627'
and u.userid = s.userid
and contains(resume,'texas') > 1
Execution Plan
0 SELECT STATEMENT Optimizer=CHOOSE (Cost=3 Card=1 Bytes=72)
1 0 NESTED LOOPS (Cost=3 Card=1 Bytes=72)
2 1 TABLE ACCESS (BY INDEX ROWID) OF 'USERS' (Cost=2 Card=1
Bytes=30)
3 2 DOMAIN INDEX OF 'JOB_RESUME_INDEX' (Cost=0)
4 1 INDEX (RANGE SCAN) OF 'SEEKER_INDEX' (NON-UNIQUE) (Cost=
1 Card=1 Bytes=42)
The problem with execution plan is if the domain index returns huge number of records i.e. 40k rows, then it has to check each userid with the SEEKER table, and returns only 10 rows. I can add a hint to specify the use of the user_idx instead of the domain index to improve performance.
My question is how does the database determine when to use the domain index or to use other highly selective index with out the aid of a HINT. The trace file shows the use of "CTXSYS"."TEXTOPTSTATS".ODCIStatsIndexCost and "CTXSYS"."TEXTOPTSTATS".ODCIStatsFunctionCost. Are these used to compute and compare the cost of each index and decide on what index to used? If so, why does it return a lower cost for domain index when the btree index is more efficient? I have all statistics gathered for all tables and indexes (inc dr$ tables and its indexes)
Thanks,
jojoHi,
What I'm pasting here is actually from Ch9 of Expert PL/SQL. It shows what happens during a select with CONTAINS. It does not include a join with another table, or an additional column in the where clause. Hope it helps.
================================================
By default, the Extensible Query Optimizer is enabled. When enabled, the Extensible Query Optimizer can determine the I/O and CPU cost associated with the CONTAINS predicate, find the cost of each call to the CONTAINS() function, and determine the selectivity of the CONTAINS predicate.
To see this in action I ran the basic select earlier. Examining the SQL trace shows the steps.
Step 1 - Determine the I/O and CPU cost of the CONTAINS() function:
--Available online as part of contains_trace.doc
"CTXSYS"."TEXTOPTSTATS".ODCIStatsFunctionCost(
sys.ODCIFuncInfo('CTXSYS',
'CTX_CONTAINS',
'TEXTCONTAINS',
2),
cost,
sys.ODCIARGDESCLIST(
sys.ODCIARGDESC(
2, 'DOCUMENT_REPOSITORY', 'PLSQL',
'"DOCUMENT"', NULL, NULL, NULL),
sys.ODCIARGDESC(3, NULL, NULL, NULL, NULL, NULL, NULL)),
NULL,
'constitution',
sys.ODCIENV(0,0,0,1));
Step 2 Determine the selectivity of the CONTAINS predicate
-- Available online as part of contains_trace.doc
"CTXSYS"."TEXTOPTSTATS".ODCIStatsSelectivity(
sys.ODCIPREDINFO('CTXSYS',
'CTX_CONTAINS',
'TEXTCONTAINS',
32),
sel,
sys.ODCIARGDESCLIST(
sys.ODCIARGDESC(3, NULL, NULL, NULL, NULL, NULL, NULL),
sys.ODCIARGDESC(5, NULL, NULL, NULL, NULL, NULL, NULL),
sys.ODCIARGDESC(2, 'DOCUMENT_REPOSITORY', 'PLSQL',
"DOCUMENT"', NULL, NULL, NULL),
sys.ODCIARGDESC(3, NULL, NULL, NULL, NULL, NULL, NULL)),
0,
NULL,
NULL,
'constitution',
sys.ODCIENV(0,0,0,1));
Step 3: Determine the I/O and CPU cost of the CONTAINS predicate
-- Available online as part of contains_trace.doc
"CTXSYS"."TEXTOPTSTATS".ODCIStatsIndexCost(
sys.ODCIINDEXINFO('PLSQL',
'EXPERT_IDX',
sys.ODCICOLINFOLIST(
sys.ODCICOLINFO('PLSQL', 'DOCUMENT_REPOSITORY',
'"DOCUMENT"', 'BFILE', NULL, NULL)),
NULL,
0,
0),
50.00000000,
cost,
sys.ODCIQUERYINFO(
2,
sys.ODCIOBJECTLIST(sys.ODCIOBJECT('SCORE', 'CTXSYS'))),
sys.ODCIPREDINFO('CTXSYS', 'CONTAINS', NULL, 0),
sys.ODCIARGDESCLIST(
sys.ODCIARGDESC(3, NULL, NULL, NULL, NULL, NULL, NULL),
sys.ODCIARGDESC(5, NULL, NULL, NULL, NULL, NULL, NULL),
sys.ODCIARGDESC(2, 'DOCUMENT_REPOSITORY', 'PLSQL',
'"DOCUMENT"', NULL, NULL, NULL),
sys.ODCIARGDESC(3, NULL, NULL, NULL, NULL, NULL, NULL)),
1,
NULL,
'constitution',
sys.ODCIENV(0,0,0,1));
Note: The 50.00000000 in this last call is the selectivity retrieved from step 2.
Only after these three steps complete does the query actually get executed:
-- Available online as part of contains_trace.doc
SELECT score(1), title
FROM document_repository
WHERE CONTAINS(document, 'constitution', 1) > 0
ORDER BY 1 DESC;
This is not the end of the processing though. To retrieve the records, the $I table (the index data table) is queried as follows:
-- Available online as part of contains_trace.doc
SELECT /*+ INDEX(i) */ TOKEN_FIRST,TOKEN_LAST,TOKEN_COUNT,ROWID
FROM "PLSQL"."DR$EXPERT_IDX$I" i
WHERE TOKEN_TEXT = 'CONSTITUTION'
AND TOKEN_TYPE = 0
ORDER BY TOKEN_TEXT, TOKEN_TYPE, TOKEN_FIRST;
Note: The search term is UPPERCASE when querying against the DR$EXPERT_IDX$I table because all of the tokens are stored in uppercase by default. The original SELECT was in lowercase. This automatic conversion to uppercase allows the Text index to provide case-insensitive searching.
This query returns the following result:
TOKEN_FIRST TOKEN_LAST TOKEN_COUNT ROWID
1 2 2 AAAN54AAEAAAOvEAAo
Finally, the $R table (the rowid table) is queried.
-- Available online as part of contains_trace.doc
SELECT data
FROM "PLSQL"."DR$EXPERT_IDX$R"
WHERE row_no = 0;
Only now do I see the results of my query:
SCORE(1) TITLE
55 United States Constitution
8 Bill of Rights
Keep in mind that modifications to the query, such as the addition of other columns in the where clause or the addition of operators, will result in a different trace.
=============================== -
What do you get when you add two Mac Pros together??
Hi, has anyone "linked" together two 8-core Mac Pros to make the system work as one 16-core processor? Is this even possible?
Thanks in advance.<http://www.apple.com/science/hardware/gridcomputing.html>
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I open time machine preferences and only see the backup for the laptop. Have no idea what to do at this point. The time machine was backing up my iMac just fine until it stopped working.
obesity wrote:
It was really empty. Clicked on, nothing.
But no prohibited signs, like these:
Get info on folder, zero kb. Just one user account on each mac.
I did navigate back several days prior to my Mac dying. Still nothing.
Sounds like it may have been excluded, or perhaps damaged.
Just for future reference, it's always a good idea to keep "secondary" backups. See #27 in Time Machine - Frequently Asked Questions for some suggestions. -
Hello< I have windows 7, I tried to install the new itunes version, last night 1/30/14, Im getting msvcr80.dll error 7 (windows error 126). Does anyone have a remedy for this? When I try to uninstall the ituned program it says it can't be found and to make sure I have permission to uninstall.
Same problem today. Took five times to reinstall without any error messages. I did the following:
1) Went to the C:\program files (x86)\iTunes and C:\program files\iTunes folders and moved every file ending in .dll to the desktop (even if two files in same location had the same name, just replaced)
2) Restarted computer and still got error message
3) Uninstalled all apple programs possible in the following order......itunes, apples software update, apple mobile device support, bonjour, and apple application support.....all performed using the microsoft control panel
4) put all the .dll files on the desktop in the trash and emptied (this is a step apple support did not recomment in their posted solutions but for a final try I wanted to delete everything apple).
5) Restarted computer.
6) Re-installed itunes from apple website
No error messages during re-install and was able to open shortcut in one try.
Maybe you are looking for
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My iphone 4s would either show up in itunes or as a portable device..
i desperately need help. i plugged in my iphone 4s into my PC running on XP, but it only appeared in itunes. it does not start the auto play to prompt me if i wanted to open the files in my phone. i went to "my computer" but could not find the iphone
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i have a iphone 3g , how do i upgrade to a better user system still on 4.2 as all others on 6 ....Help
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Wireless accesspoint needs to be reset every morning
We do have 2 airport extreme stations that needs to be reset every morning before users can connect to it. We connected the airports to a UPS to see if the problem disappeared but it is still there. One of the lights of the airport extreme is off (le
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Dbms_java.grant_permission fails during the subsequent executions
Always first call succeeds for the following lines in a procedure. dbms_java.grant_permission('MDSYS','SYS:java.io.FilePermission','D:\temp\test.dat,'read' ); dbms_java.grant_permission('SCOTT,'SYS:java.io.FilePermission','D:\temp\test.dat,'read' );
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Hello, Bridge CS6 always stops importing the files from my D800 via USB 3.0 after exactly 6 jpg files are transfered. In mixed nef+jpg as well as in jpg only mode. No matter if CF only or SD only or both cards are used. No problem with .nef only. To