Verizon doesn't care about its customers

I have been a customer of Verizons for a long time they used to be the best in customer service and meeting a persons needs, but this has gone away. They no longer care about there customers they only care about making more money off of us. My bill is currently around $250 per month I have 5 cell phones and 1 home phone connect on 1 plan, and I just added another line which they had me create a new account because I can only have 5 cell phones on 1 plan They said if I added more lines I would loose my unlimited data on 1 of my lines and my plan would increase as well. Nice way to gouge your longtime customers
my plan had
2500 nation wide family plan with unlimited texting
1 home phone connect for my house phone
2 smart phones
2 basic phones
1  basic phone with texting blocked due to being my mother inlaws phone
the end of February I called verizon about adding another line they said the best thing to do was take the basic phone off with no texting off of that plan and put it on its own plan and add the new line to the existing plan so I have the unlimited texting With these phones. So I said that sounds good and they did that I also asked the rep to make sure the phone that had no texting was still blocked. She said it was taken care of. I thought we were all good but I had a feeling it wouldn't be that easy because there's always a issue if you change something with verizon and this is there chance to stick it to you. The rep assure me my bill would be under $300 for both plans.
I Received my bill with them after this it was close to $1000 for adding a line and giving them more business. Wow great way to treat your loyal customers.
I Went to look at things on my Verizon account but I couldn't due to the rep who worked on my account messed my accounts up terribly I found out later
I called and asked to speak to a manager knowing that a regular rep wouldn't be able to handle this and I didn't want to explain this twice
The rep her name Tina said we had a royal mess here on the way things were set u. The  way the rep set the accounts up couldn't be done so I had to put the phone line that had no texting back on the original plan and move the new line to its own plan then swap equipment  then change both those phone numbers  but tIna said she couldn't swap the numbers or she would have to charge me $30 per line to do this. She said I would have to do it on my verizon which I later did but came to find out that the rep who set the accounts up deleted the my verizon accounts so I had to call verizon again to change the numbers in which they waived the fee at that time due to not being able to get onto my verizon. Tina had to to put in several. Hundreds  of dollars worth of credits due to the rep changing my accounts to every plan being on its own plan and several hundreds of dollars of text charges and me having to explain things in great detail, and having to let her know how things should have been done rather than how it was done. By the end Tina said she would give me a call on friday at 1 pm and I was talking to her on Tuesday. I even asked her if this was her just making a false promise here or if she was going to call me she said she guaranteed a call which I knew wouldn't happen and never did happen since there isn't any accountability for what there reps say. That day I asked Tina if I can record my calls with verizon she said no it was against the law but they could record it.the credits she said she put thru never were taken care of which I found out the following week because verizon called me threading to shut off my service if I didn't make a payment since I owed them so much.thankfully I wrote down all of the credits that were supposed to be put thru so the rep could put them thru at that time and I paid my balance and they assured me there wouldn't be any more issues.
then Monday April 28th comes along and I have no service due to verizon shutting off my services due to getting another bill for close to $1000
so I call verizon and ask for a manager again go thru the whole scenario and they say say I am paying for extra text charges and going over my 2500 minutes and they tell me I don't have my friends and family set up in which the original rep messed those up when they moved my accounts around. In the meantime my wife is unable to use her phone to call me so she calls verizon and verizon forces her to make a $500 payment or she won't be able to use her phone.
according to this rep I spoke to here on April 28th everything supposed to be taken care of but we will see . I ask how this can be taken up the later and they say you can talk to us
verizon says they want your business and they are the best out there then how could this confusing scenario happen.
I Have spent major hours dealing with this confusing scenario of me having to fight to get my credits I deserve and the stress this has caused my family
where is my compensation
I urge the upper management of verizon to look at how they treat there customers  from there own reps not doing as they say they can
I hope your not confused a I am here

I am also a customer of many years. Recently I upgraded my phone, and service on my line. I did not need to, but the information I was given was all a LIE to get me out of my unlimited plan. I was told in order to upgrade I needed to switch to the 6gb max plan that included mobile hotspot at no additional cost. I asked repeatedly if it was no additional cost and for how long. I was told as long as I had the plan. I was then placed on hold for 15+ min where I hung up. I received a satisfaction survey call and let them know I was displeased with being put on hold when I'm trying to spend money. I then received a call from the original customer survice rep, where I asked again about the hotspot. I was then reassured that it was included, and finalized my order. The next day I received a call back on my survey and was reassured again that hotspot was included. I get my phone 3 days later, activate it, and it's not included. I WAS LIED TO... not once, but several times. When I called back they have no information stating that I was told that. Not only was I lied to, but now I'm being screwed with. I think it's time for verizon to go.

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    Hi Scoobz,
    Thanks for the post and welcome to the forum. I am sorry that your phone line is still down. I can help you with this.
    Please drop me an email to the email address in my profile (click on my name, you will find the email address under “about me” section. Include your BT account details and the link to this thread.
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    Cheers
    Sean
    BTCare Community Manager
    If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
    We are sorry that we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

  • Verizon does not care about loyal customers

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  • Does Nokia care about its customers..seems like no...

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  • Why does the Apple company not care about its customers enough to repay them for lost music that is the company's fault?

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  • Why doesn't ATT care about their Customers?

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    - Address
    - Account number
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    - The issue you're experiencing(detailed)
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    __________________________________________________________________

  • My Toshiba L305 - Both Buttons Broken (AGAIN) - TOSHIBA DOES NOT CARE ABOUT THEIR CUSTOMERS

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    1. How can anyone expect someone to not have their laptop that they use to run a business for 10 days?
    2. Why even have it fixed it if is just going to brake again?
    3. So because of the 3 defects of this computer, now Toshiba is punishing me further! 
    If anyone is reading this who is thinking about buying a toshiba laptop, DON'T DO IT. Save yourself a lot of time, frustration and punishment from the company called, 'Toshiba'. Go with a Dell. Go with anything other than Toshiba.  I will say it again: Tosbiba laptops are defective and Toshiba's policies show that they clearly don't care about the customers!

    At least Toshiba is covering your repairs under Warranty.  My ex-wife's new HP had one of the touchpad buttons break on her system and they want $400 bucks to fix it claiming that physical damage like that isn't covered. 
    If you don't post your COMPLETE model number it's very difficult to assist you. Please try to post in complete sentences with punctuation, capitals, and correct spelling. Toshiba does NOT provide any direct support in these forums. All support is User to User in their spare time.

  • Verizon does not care about customers!!!

    On Sunday, December 9th, I visited my local Verizon store in
    Inverness, Florida.
    I was excited about getting a new phone and had already
    decided on the new Galaxy S III. The store was pretty busy, so we I to wait,
    after waiting for about twenty minutes a very friendly sales representative by
    the name of Jay was ready to assisted me. I explained to him that earlier this
    year I had purchased and returned a phone but that my account had not been
    reset to show that I was eligible for upgrade. He then called into Verizon and
    spoke to someone named Brandy (<Phone Number deleted>) who stated that she
    could not do anything about this situation due to my lack of having a package
    tracking number from the phone I had “so-called returned” because it was not
    shown as being in the warehouse inventory. After numerous attempts by the sales
    representative, as well as myself, to further explain to her that I had
    documentation printed from Verizon showing my account being credited monies
    back after the phone had been received back into inventory. In an attempt
    extinguish the animosity between myself and this Verizon representative, Jay
    asked her if there was anyone else, possibly her superior, which we may speak
    to. She then put us on hold while she contacted said superior, which reiterated
    exactly what she had previously said. My store sale representative had kindly
    put his phone on speaker so that I might also be privy to the information given
    by these two female representatives. Along with my frustration of the
    situation, I had to also sit by as the two of them exchange casual niceties, as
    if the store sales representative or myself were not even present. By this
    point, I was extremely offended by the utter disregard for myself, being a
    loyal customer and for the embarrassed store representative. The superior
    explained that even though I had documentation showing the previously purchased
    phone had been returned, Verizon did not have any documentation from their
    warehouse as ever being received or restocked. She stated that she would have
    to file a form to investigate if the phone was indeed received. I was concerned
    because this issue was from the beginning of the year and it was now December,
    what if they could not find anything? I asked her that very question and she
    responded with the answers I dreaded the most: You will have to wait and see
    “if” we can find the phone, you are still under a contract because of your
    upgrade, and you will be eligible for upgrade again October 2013.
    I can not even begin to emphasize my disappointment in
    Verizon. I was completely shocked by how not only I was treated but how these
    female representatives had also disregarded a fellow Verizon employee too. At
    several points he actually had to ask if he could speak without being talked
    over by one of them. I would not refer any of my friends, family, or even total
    stranger to your company.
    The phone call ended with Brandy stating she would get back
    in touch with me with an update (which never happened). It is now December 20th
    and I am yet to hear from any Verizon representative. Earlier this evening, I
    called and spoke with Jennifer (Badge ID#<Deleted>) who was extremely helpful. I
    explained the prior situation and provided her with the exact information that
    I had provided previously to the store sales representative which then verbally
    relayed the information over the phone to the two female representatives. In
    matter of minutes, she was able to find a tracking# (<Tracking Number deleted>)
    that was received by the warehouse on March 2nd. She could also see
    that there was not a name documented for the Verizon employee that sold me the
    phone, which came up during my prior conversation because I had to keep
    defending myself that I had purchased the phone not in a store, not online, but
    over the phone when someone from Verizon contacted me. Jennifer placed me on
    hold while she contacted someone else to help her. It wasn’t long and she came
    back to the line reporting that she had been able to reset my eligibility. She
    apologized for it taking her so long, but I explained to her that when I had
    went into the store, I had to wait almost two hours without getting any
    acceptable results. I am glad to know that your store representative (Jay) and
    your customer service representative (Jennifer), still care about providing
    good customer service. If it was not for them, I would honestly believe that
    Verizon did not have one ethical employee who believes in doing the right
    thing!  Even though I finally got it reset, I have never received any response from customer service regarding their employees nasty attitude and lack of professionalism! After the way I was accused of not returning a phone that they had records of receiving, I think they should give me my upgrade for free!
    <Personal information of employees and tracking number removed for privacy per the Verizon Wireless Terms of Service .>
    Message was edited by: Verizon Moderator

    <Inappropriate comments deleted per the Verizon Wireless Terms of Service.>
    Message was edited by: Verizon Moderator

  • Does creative care about it customers

    It would appear that Creative does not care that most customers do not have any idea about the firmware to player issue. No referance material or software is included with the Zen micro. The website has little if any instruction. I have spent, to date, 8hrs. searching and reinstalling firmware, updates, drivers to come to the conclusion that Creative, who at this time are not able to be contacted because it's the weekend, either does not care about it's customers or does not know how to support thier products properly.
    I have other things to do than sit at the computer. This Creative Zen micro was to be enjoyed but I'm not enjoying it at all.
    Help needed is in post from "rulezbecca".

    I did not post "rulezbecca" just replied to it. I have the same problem though.
    I posted this to get the attention of, maybe, a Creative tech who might be reading some of the posts.
    I have upgraded most of the computer software, firmware, hardware, and other periferals at some time or another with out this much trouble.
    The main problem is that after part of the firmware has been loaded the micro hangs and the computer wants me to install a driver so it can communicate with the micro via the USB port, that same port it was using just prior to do the firmware download. Now the micro can not connect via the USB port in this computer or any other computer I try.
    How can I get this situation resolved? I have read other posts and tried the suggested actions but none worked with my first micro and I don't want to put this one in the same locked out state.

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