Verizon Edge not offered to longstanding Verizon customers.

Why are current Verizon customers who are under contract and not eligible for an upgrade not eligible for Verizon Edge? It would seem to me that long standing Verizon customers should be rewarded with new plans instead of being held to current/out dated contracts. Wouldn't Verizon be best served to make current customers happy and keep them under contract? In my case, I will most likely wait until my contract to expires and move to TMobile. Furthermore, I currently have the Verizon unlimited data plan and Verizon Edge would probably be the only way I would voluntarily give up unlimited data.It seems that Verizon is satisfied with keeping long standing client in old plans.

I don't understand this program - at all.
The whole idea of Edge is to allow you to upgrade early. But, if you have to be eligible for an upgrade what is the point? If my contract has expired and I can upgrade, why do I need Edge?
Can someone explain what I am missing here?

Similar Messages

Verizon Edge-- Note 4 $200 promotion Question!!!

Dear Customer Service Rep,
I preordered the Note 4 for Verizon Friday Sept 26th. Now with an accepted phone trade in can I use that 200 credit towards the phone if I am going through the Edge program. If not, would I have to purchase it out right using the 200 and the money I have to pay for it then get the edge plan? If yes, is the price for the phone outright 699.99 like it is at verizon or is it more....If it is more how can I cancel my preorder and I will just go to a vzw store and preorder it there and just wait 4-8 wks for the 200 credit.
Thanks,
WRCupZ86

Hi WRCupZ86,
Thanks for your interest in purchasing your Samsung Galaxy Note 4 with us! It looks to be one impressive phone, so I can imagine how anxious you must feel to receive yours.
Regrettably, Best Buy gift cards cannot be used as payment towards Verizon Edge, Sprint Easy Pay, or AT&T Next plans. If you'd like to apply the trade-in gift card towards your Note 4, then you'll need to purchase the phone as a traditional upgrade (incurring any applicable activation fees). Full details on how Verizon Edge plans work can be found here:
Common Questions About Verizon EDGE
I hope this helps.
Aaron|Social Media Specialist | Best Buy® Corporate
Private Message

Will the Verizon Edge program be available for business customers?

non profit that's looking to upgrade without paying the full amount.

kjhowland
I would love to check your options to get a new device on such a great program! I have sent you a Direct Message. Can you reply to this please so we can continue together?
RuthW_VZW
Follow us on twitter @VZWSupport

Can the 3G service in an ipad be used in south america where at&t or verizon do not have services?

I want to buy a new ipad that will be mainly used in south america where at&t and verizon do not offer services. Can the 3G option be used with a local carrier?

Yes, but before you purchase, make sure you know whether the carriers in South America are GSM (AT&T model) or CDMA (Verizon). GSM is much more widely used around the world than CDMA.

Why does Verizon NOT offer the Samsung Note Edge?

I would really like to have this handset. I have gotten so many responses from Verizon employees, "Because of the curved screen, if you drop it, you'll break it" (Duh? Isn't this true of just about any handset depending on the surface and height?), "Verizon and Samsung could not reach contract agreements on this device" (Huh?), "It is a mail-order only item" ( I would have called him on that but my contract still has a month to go; I may try next month after my contract expires). Really, Verizon, at least get the SAME story out to all your employees!
I'll either have to get a Note 4 (not a bad handset, just isn't an Edge) or switch to T-Mobile to get a Note Edge (NOT going to AT&T!).

To translate..........
The edge is coming to Verizon. It has passed FCC so we are just waiting for Verizon to release it.
Verizon doesn't think it should give info to its customers so we are left guessing on a date.
The current speculation ( again because VZW refuses to communicate) is around the 21st.

$200 Trade In Gift Card Offer with Verizon Edge

I was informed by two Best Buy associates that I could trade in any working smartphone for a $200 gift card that could be applied toward a purchase of a Galaxy S5 or a Note 4. Both associates told me that the gift card could be used for a two year contract renewal or the Verizon Edge program. If I chose to go with Verizon Edge then the gift card and any cash that I wanted to put toward the retail cost of the phone would be applied before the net difference was spread over a 24 month period and would reduce the monthly amount payable to Verizon for the phone cost. .
I bought a black Note 4 last week and renewed for two years at that time but the Edge program was offered at that time and I was told it would be reduced with the $200 gift card from the trade in. I went back to my local Best Buy store to return it because they now had a white phone in stock which they did not have last week. Also, since last week Verizon has also reduced their data plans and I now have a 10GB plan so wold qualify for the $25 discount per phone line instead of $15 with the 6GB plan. When I went to return the phone I told the representative what I wanted to accomplish and they said it would be no problem to apply the gift card, cash and change to the Edge plan.
When it got to the point to apply the gift card from the return and the cash I had previously paid they told me they could not do that and I would have to either pay the full retail price for the phone or spread the $749.99 cost across 24 months. They showed me on their screen that they did not have the capability to apply the payment.
Why was I told by two other associates that this was possible and was the representative tonight correct in saying it is not possible to apply the reduction. She did say that if I had bad credit and Verizon required a down payment that she could then accept a payment to reduce the cost of the phone but becuase I had good credit she could not do so. She then offered to put the price of the phone on a credit card which I would then have to pay monthly.
Please advise.

Greetings djcarree,
I realize this may not be the answer you were hoping for, but avm5689 is correct: Best Buy gift cards cannot be applied as payment towards devices on Verizon Edge, AT&T Next, or Sprint Easy Pay plans. To apply any gift card to the purchase of a mobile phone, customers must purchase the device as a traditional upgrade (incurring any applicable activation fees) or as a replacement device at its full retail price. Full details on how Verizon Edge plans work can be found here:
Common Questions About Verizon EDGE
That said, it's disappointing to read you may have received misinformation regarding available payment options during your initial visit. We rely on our in-store reps to provide accurate and detailed information on our partner's services and our own policies, so it's disconcerting to learn of situations where that expectation may not have been met.
If you're still in need of assistance and have not already done so, I'd encourage you to return to your local store when the have the chance. As I mentioned above, you'll need to re-purchase your Note 4 as either a replacement device or traditional upgrade in order to apply your trade-in gift cards towards the sale. Please also note that mobile phones can only be returned or exchanged within 14 days of the purchase date, and that additional carrier restrictions may apply.
BestBuy.com > Help Center > Return & Exchange Promise
http://bbyurl.us/RTE
Thank you for your understanding, as well as for taking the time to post.
Aaron|Social Media Specialist | Best Buy® Corporate
Private Message

How does Verizon expects me to let my unlimited plan go if they are not offering anything remotely close to it?

My husband and I stopped today at a Verizon store in Fort Myers, just to check out of curiosity the deals they were offering regarding the new Iphones (we have Iphones 4s) currently we still have our unlimited data plan; everything sounded interesting at first, phone features are nice, lady rep was nice, until the real question pops up; what will be the plan change since they don't offer unlimited anymore? (if we get new phones we can't keep our plan)
Their response: Ohh well if you want to keep paying the same per month then you unlimited will be downgraded to a 2GB data plan..... WHATTTTTT!!!! never mind our current usage is 6GB on a 4 phones family unlimited plan..... on top of that she added, well due to your usage you may need to get the 10GB data plan = $100 + phone line per phone + taxes ..... which will add between $ 40 to 60 to my bill and this is not counting any extra ghost charge fees they love to add on the bills every now and then with bogus excuses.... sorry Verizon!!! we have been loyal customers for years and this is what we get??? on top of that we tried to get a hold of someone at customer service over the phone and they put you in hold for over 40 minutes.... extremely frustrating and disappointing.... Do Verizon knows the concept of CUSTOMER LOYALTY? ....

amchas76 wrote:
Well Mr. Helper, what can I tell you, it seems you have the numbers all figured out but reality is that currently with taxes included on our unlimited plan we are paying less than 200, so there are my additional 60, I still don't see the advantage of dropping my plan.
On top of that while navigating thru this site and others, investigating options, there are a good number of unhappy customers on this and other issues and sooner than later Verizon will face legal consequences to their contract irregularities, and even though we are aware of Verizon intentions of dropping everybody from the unlimited plan, that is not what we signed for initially and to do it without a customer consent well, to me simply implies a breach of contract.
The main problem we found is that its not reasonable for a customer on an unlimited plan with an average data usage between 5 and 10 GB to be expected to happily say yes and sign a contract to downgrade you to a 2 GB plan, and try to lure you into it with false or better saying incomplete information and that's a fact since every rep at different Verizon stores give you a different explanation of the plan or the "benefits" you get with it., what they don't explain is that you may be subject to additional ghost charges and on risk of getting your data usage inflated in order to push you into higher plans/fees (I read far enough complains about this issue on THIS forum).
So perhaps if, as you say they are leaving customer without any options, I would have no choice but to sign a 10 GB plan and suck in my higher bill, but Verizon is not giving me any confidence or assurance that I won't get any surprise charges on my bill and I say this knowing for sure that there is NO WAY POSSIBLE we can use the 10 GB a month, that is concerning.
How are you paying $200 with 4 lines?
700 Minutes nationwide
Line 1 $60
Line 2 $10
Line 3 $10
Line 4 $10
Unlimited text $30
4 unlimited data plans $120.
TOTAL $240.
Unless you're getting some work related discount.
In order for Verizon to be in breach of contract there has to be a contract. If your contract is up them there is no contract. Also this from your customer agreement that you AGREED to.
CAN VERIZON WIRELESS CHANGE THIS AGREEMENT OR MY SERVICE?
We may change prices or any other term of your Service or this agreement at any time,but we'll provide notice first, including written notice if you have Postpay Service.
Thirdly no one is forcing you to sign a contract. Verizon gives you the option to keep your unlimited if you pay full price for the phone. Verizon doesn't have to even have to offer that. Eventually everyone is going to have to be on a More Everything plan and there isn't a unlimited data option on that for obvious reasons.
There aren't any ghost charges and my data has been correct every month. Hmmmmmm. Maybe I'm just special. I guess I'm on some "do not overcharge" list.
If you really need unlimited data there is T-Mobile or Sprint.

Verizon not interested in long time customers?

I am upset that Verizon is not willing to extend an early
upgrade to a longtime customer who has been with the company for 13+ years. I
have been having issues with my current phone for the past year and half, and
am 6 months away from an upgrade. I realize that it is early, but since I have
been such a long time customer I would think they would want to keep my
business and extend a courtsey.
I spoke to many customer service agents, who told me they would
call me back, but did not, then when I finally spoke to another agent, was told
that I could add a line and would be credited for doing so, but when I was transferred
to sales, I was told I could not, and sales was stunned I was even offered the solution.
I was offered yet another replacement for the phone I have, it
would be my 4th one. Why they dont want to keep a long time customer by letting
me purchase a new phone at the 2 year contract price, (I'm willing to extend
the contract) instead of paying full price is beyond me. I was told that I
could get an Iphone 4 for $349!! Why do that when what I want is listed for
149.? Why do they not want to retain customers?
I will be leaving Verizon after such a long time and looking at
AT&T and telling everyone I know about it and looking at our business account as well.

sabrasword wrote:
I am upset that Verizon is not willing to extend an early
upgrade to a longtime customer who has been with the company for 13+ years. I
have been having issues with my current phone for the past year and half, and
am 6 months away from an upgrade. I realize that it is early, but since I have
been such a long time customer I would think they would want to keep my
business and extend a courtsey.
I spoke to many customer service agents, who told me they would
call me back, but did not, then when I finally spoke to another agent, was told
that I could add a line and would be credited for doing so, but when I was transferred
to sales, I was told I could not, and sales was stunned I was even offered the solution.
I was offered yet another replacement for the phone I have, it
would be my 4th one. Why they dont want to keep a long time customer by letting
me purchase a new phone at the 2 year contract price, (I'm willing to extend
the contract) instead of paying full price is beyond me. I was told that I
could get an Iphone 4 for $349!! Why do that when what I want is listed for
149.? Why do they not want to retain customers?
I will be leaving Verizon after such a long time and looking at
AT&T and telling everyone I know about it and looking at our business account as well.
There is your answer right there. You "want" an iPhone. You didn't say if you had TEC or EW, so the fact that VZW is offering you a phone replacement after a year and six months is not good enough? You can't take the replacement and ride it out for 4 months till you CAN upgrade? Being a customer for years does not a special situation make. Warranties, upgrade dates, are what they are. Your threat to move companies falls on deaf ears as every wireless company has the same policies.

New York Customers - Do not go to the Verizon Wireless on 57th and 6th Avenue in Manhattan!!

Hi, everyone. I am a Verizon Wireless subscriber for years now and am extremely knowledgeable in terms of Wireless Technology, CDMA/GSM networks, ESN numbers, etc. Basically, everything that a Verizon Wireless employee should know. In any case, I did not know where to complain about a specific VZW store, so I decided to do it here and hopefully help some people avoid problems at this store if they are in the area. I have been to the 57th Street and 6th Avenue store on several occassions, whether it was for an upgrade, inquiries, swapping phones with a friend, tech support, or just browsing. Whenever I enter the store, there is usually an employee there to "greet" you; although their greet is nothing more than "Can I help you?" with a less than enthusiastic tone. I will give below just a few examples of why I hate this store:
1) I went there a few weeks ago because I had a upgrade on 1 of my 5 Family Plan lines. So, I walked in and was taken over to a computer by the Manager. He asked me what kind of phone was I looking for. I told him that I wanted the iPhone 4. He told me, "Well you know that the iPhone 4s is coming out soon, right?" I said, yes I knew that but for now i wanted the iPhone 4. I asked him about the return policy on the phone (which I already knew thoroughly), but just to make sure, and he explained that a customer has 14 days to either return or exchange the phone without penalty, aside from paying the $30-something restocking fee. So I said, ok, great I will take the iPhone 4, and if for some reason I choose to exchange it for the iPhone 4s within those 14 days I will do it. Then he tells me, "well, no, in fact, we don't want you to do that. That's why I am asking you now. If you return it or exchange it, that's money that comes out of my paycheck." I couldn't believe he said that. For one, I don't understand how exchanging comes out of his paycheck, perhaps returning it, but either way, that's not my issue. Verizon Wireless has created a return policy for a reason and I should be able to do whatever I want without comment from a snotty employee regardless, as long as I am within the polcy's limit. To sum that up, I basically made it seem that I wasn't going to change it and that I just wanted the iPhone 4.
2) In regards to the above story, I eventually ended up returning the device, all while avoiding this nasty manager I dealt with, and picked up a iPhone 4S at another Verizon Wireless Store. This brings me to my next ridiculous story. So, one of my other lines had an iPhone 4, which I then upgraded to an iPhone 4s. Now, I had an extra iPhone 4 so I decided to sell it online. I finally found someone who was interested in purchasing from me, and asked to meet me at my nearest VZW store, which happens to be the one down the block that I spoke of above. He wanted to meet there in order to ensure that the ESN was clean. So, we meet there, walk in, and we are "greeted" and asked what we wanted. He says he would like to check the ESn of the iPhone to make sure that it is clean (not on the lost/stolen list) and can be activated withour a problem. She looks at him as if he had 6 heads and asked again what exactly he wanted. He repeated "I would like to check if the ESN on this phone is clean so it can be activated." She continues to stare at him as if he's crazy then says "Oh, I see, you mean like if its stolen or something?" He said yes and she replied fairly nastily "Oh, well, we don't have that information here, (which is a lie) you gotta call Customer Care on one of these phones." So he says "Uh, ok, thanks." She goes to get the number to VZW Customer Service which, I already know by heart, although I told the guy, just call 611 from one of the handsets. In any case, it ended up being clean (obviously) after speaking with a rep on the phone, and we went on our way.
These might seem like trivial issues, but remember that these are only 2 specific examples. Almost every person in that store has an attitude. Also, the story is fairly busy, so you will more often than not, be spending a fair amount of time there, waiting and waiting, even though there will be 20 employees on the floor, but only 5 working. I have been a VZ Wireless subscrtiber for a long time and have never had a complaint about service or even the telephone Customer Support Center. But when I walk into a store, I feel as if they should be working for "me" and other customers and should at least have basic knowledge of Verizon Wireless policies, phones, plans, etc. And I know, you all may think, well just go to another store, but for me it is conveniently located and I shouldn't "have to" go out of my way just to get basic things done. There have been times when I've walked in there, that I really don't want to deal with VZW anymore and just take my business elsewhere.

bnjr86 wrote: There have been times when I've walked in there, that I really don't want to deal with VZW anymore and just take my business elsewhere.
I wonder if another provider would really be much different? Read some of the other carrier forums - seems to be the same story everywhere.
I'm not disagreeing with you - I've found that I am usually more informed about Verizon policies and procedures than some of the reps in our local store.

Verizon does not care about customers!!!

On Sunday, December 9th, I visited my local Verizon store in
Inverness, Florida.
I was excited about getting a new phone and had already
decided on the new Galaxy S III. The store was pretty busy, so we I to wait,
after waiting for about twenty minutes a very friendly sales representative by
the name of Jay was ready to assisted me. I explained to him that earlier this
year I had purchased and returned a phone but that my account had not been
reset to show that I was eligible for upgrade. He then called into Verizon and
spoke to someone named Brandy (<Phone Number deleted>) who stated that she
could not do anything about this situation due to my lack of having a package
tracking number from the phone I had “so-called returned” because it was not
shown as being in the warehouse inventory. After numerous attempts by the sales
representative, as well as myself, to further explain to her that I had
documentation printed from Verizon showing my account being credited monies
back after the phone had been received back into inventory. In an attempt
extinguish the animosity between myself and this Verizon representative, Jay
asked her if there was anyone else, possibly her superior, which we may speak
to. She then put us on hold while she contacted said superior, which reiterated
exactly what she had previously said. My store sale representative had kindly
put his phone on speaker so that I might also be privy to the information given
by these two female representatives. Along with my frustration of the
situation, I had to also sit by as the two of them exchange casual niceties, as
if the store sales representative or myself were not even present. By this
point, I was extremely offended by the utter disregard for myself, being a
loyal customer and for the embarrassed store representative. The superior
explained that even though I had documentation showing the previously purchased
phone had been returned, Verizon did not have any documentation from their
warehouse as ever being received or restocked. She stated that she would have
to file a form to investigate if the phone was indeed received. I was concerned
because this issue was from the beginning of the year and it was now December,
what if they could not find anything? I asked her that very question and she
responded with the answers I dreaded the most: You will have to wait and see
“if” we can find the phone, you are still under a contract because of your
upgrade, and you will be eligible for upgrade again October 2013.
I can not even begin to emphasize my disappointment in
Verizon. I was completely shocked by how not only I was treated but how these
female representatives had also disregarded a fellow Verizon employee too. At
several points he actually had to ask if he could speak without being talked
over by one of them. I would not refer any of my friends, family, or even total
stranger to your company.
The phone call ended with Brandy stating she would get back
in touch with me with an update (which never happened). It is now December 20th
and I am yet to hear from any Verizon representative. Earlier this evening, I
called and spoke with Jennifer (Badge ID#<Deleted>) who was extremely helpful. I
explained the prior situation and provided her with the exact information that
I had provided previously to the store sales representative which then verbally
relayed the information over the phone to the two female representatives. In
matter of minutes, she was able to find a tracking# (<Tracking Number deleted>)
that was received by the warehouse on March 2nd. She could also see
that there was not a name documented for the Verizon employee that sold me the
phone, which came up during my prior conversation because I had to keep
defending myself that I had purchased the phone not in a store, not online, but
over the phone when someone from Verizon contacted me. Jennifer placed me on
hold while she contacted someone else to help her. It wasn’t long and she came
back to the line reporting that she had been able to reset my eligibility. She
apologized for it taking her so long, but I explained to her that when I had
went into the store, I had to wait almost two hours without getting any
acceptable results. I am glad to know that your store representative (Jay) and
your customer service representative (Jennifer), still care about providing
good customer service. If it was not for them, I would honestly believe that
Verizon did not have one ethical employee who believes in doing the right
thing! Even though I finally got it reset, I have never received any response from customer service regarding their employees nasty attitude and lack of professionalism! After the way I was accused of not returning a phone that they had records of receiving, I think they should give me my upgrade for free!
<Personal information of employees and tracking number removed for privacy per the Verizon Wireless Terms of Service .>
Message was edited by: Verizon Moderator

<Inappropriate comments deleted per the Verizon Wireless Terms of Service.>
Message was edited by: Verizon Moderator

Do they still offer the 6gb Verizon Max Plan for exsisting unlimited customers?

I'm thinking about upgrading and was wondering if Verizon still offers the 6gb Verizon Max Plan? I'm currently grandfathered on the unlimited data plan.

I had to upgrade from my unlimited plan to get a new phone on August 21, 2014. Yes, they still were offering the Max plan. I got 6GB of data for $30 per month, BUT I lost my ability to turn on my 'mobile hotspot' as needed and I also lost my 20% discount on my data plan when I changed. I think there is a higher Max plan with 8GB of data and then you might be able to add the hotspot to it, but I never got a definitive answer while 'chatting' on my PC with a Rep. I plan on actually calling Verizon sometime to see what the deal really is. I only need the hotspot while traveling on vacation a few times a year. They mentioned switching back and forth from the 6 GB to the 8 GB of data plan, but I wasn't convinced by the rep I was chatting with. that would work for me because the 8GB would be prorated and I might go over the limit and actually have to pay even more.

Verizon Edge: Fully Explained, Plus a few questions

At first glance Verizon Edge sound good, with a second look it seems to be a huge scam, but with enough research it seems it depends on the scenario.
This document excludes information regarding new customers who haven't had 6 months of good payment etc.
This document makes some assumptions which are located at the bottom in the form of questions to be answered by a Verizon representative.
The Basic Shared Plan, Subsidized phones and how it all works.
The Plan
Unlimited talk and text have become a given with Verizon, so it all comes down to data. The way the plans work are quite simple, there is a set price for the pool of data, For example my family has 6GB of data for $80. The price increases or decreases by $10 per 2GB(Not including very small amounts or large amounts) --- 10GB is $100, we'll use this number later.
After that you pay a flat price per device depending on the device(All devices use data from the same pool - when the data runs out you're charged $15 per 1GB over(rounded up to the next GB -- 4.05 rounds up to 5GB) or you have the option to upgrade your plan by 2GB for $10 more a month.
Smartphones are $40/month, basic phones are $30/month, tablets and other devices are $10/month
The Phone
The typical subsidized smartphone is $200 when you sign up for a 2 year contract.This price can vary with special offers or more expensive versions of phones(ex: 64GB iPhone over the 16GB one)
So you just got a $600 phone for $200, but that doesn't make the phone a $200 phone, and that doesn't mean you only payed $200 either, the other $400 is technically still payed for by you.
The remainder of the phone cost is nested within the monthly flat-rate access charge.
$400 over 24 months = ~$16.67 (of the $40) per month is actually going towards the phone.YOU ALWAYS PAY THE FULL PRICE OF THE PHONE WHETHER YOU KNEW IT OR NOT.
The difference, whether you have your own phone or are month to month you will pay $40 access fee a month no matter what, so if you're not getting a subsidized phone every 2 years you're giving Verizon more money in a way.
Total Cost with the Shared Plan
1 Person with 10GB Data($100 + $40) x 24months + $200 = $3,560
2 People with 10GB Data
($100 + ($40 x 2)) x 24months + ($200 x 2) = $4,720
3 People with 10GB Data
($100 + ($40 x 3)) x 24months + ($200 x 3) = $5,880
Verizon Edge (Check bottom for assumptions and questions.)
You still have unlimited talk and text and the data works the same way all for the exact same prices.
The monthly access charge for each device is where things change.
If you have 8GB of data in your pool or less, this charge is reduced by $10 ($40 --> $30)
If you have 10GB of data in your pool or more, this charge is reduced by $25($40 --> $15)In most cases it is cheaper to have 10GB while in the Verizon Edge program than to have less.If you have a really low amount of data or only have 1 or 2 people in your plan this may not be a good option for you.
These reduced prices only apply while you are still making payments on a Verizon Edge phone.
You do not pay a subsidized price for a phone although you are saving the same amount or more through the reduced access charge.
You will pay the full retail price of a phone over 24 months with no down payment. (ex: $600 phone = $25/month)
Total Cost with Verizon Edge (assuming 10GB and a $600 phone)
1 Person($100 + ($15 + $25)) x 24months = $3,360
2 People($100 + (($15 + $25) x 2)) x 24months = $4,320
3 People($100 + (($15 + $25) x 3)) x 24months = $5,280
What's Good About It?
If you have a 10GB plan or higher(Or upgrade to it), and your phone is $600:Your monthly cost will be EXACTLY the same..
How do you benefit then?
You save the $200 you payed for a phone each 2 years.
You can change phones once a year instead of every two years and still have the same monthly cost as you do without Edge.
If you 'Edge Up' early you have to finish paying up to 50% of the phones cost right then(Normally payed off by 1 year)
Edging UpWhen you 'Edge up':
50% or more of your phones total cost must have been payed off and it must be at least 30 days since the last Edge up.Typically a year or longer in unless you pay the remainder of the 50% at the time you Edge up
You must return your current Edge phone.
This phone must be in good condition as determined by Verizon.Or there will be a Fee
Must be Returned within 14 days of Edging upOr there will be a Fee
Switching to Verizon Edge (While in contract)
Requirements for eligibility:
Contract must be from before 11/13/13
Offer to switch expires 6/30/14
You must turn in your current Verizon phone(Subsidized phone on your current contract)
Like I said early, in the basic plan you technically pay for the other $400(more or less) through your monthly access charge.
In order to recoup this money they want the phone back.
In most cases this is at a lost to the customer, for example,
$600 phone, $200 paid, $16.67/month toward the $400 after.
I'm 16 months completed which means I payed an estimated $466.67 of the $600 phone
Questions
I assumed there isn't but: Is there monthly financing fee?
Any other minor fee?
Do you pay the ~$30 activation fee when Edging up as you normally do when upgrading phones?
What happens once you've payed the full cost of the phone?
I understand that you no longer get the reduced monthly access charge.
My question is, if you payed off the full cost, do you have to return the phone anyway?
If your phone is not eligible to trade back(Damaged or other)
If you want to edge up which scenario is true:
There is a fee because the phone is damaged
You have to pay the full cost of your current phone(rather than 50%)
other
When switching to Verizon Edge:
If you choose not to give back your current phone or it is not in returnable condition what happens?
I heard it's a $200 charge?
The remaining balance on my current phone would be $133.33 ($600 - $466.67) would that be the charge?
You are not eligible for switching to Verizon Edge?

A few corrections to your post.
When "edging up" you CAN pay the extra to get you to 50% of the cost of the phone. This information is from the Edge FAQ, #2 under "Contract and Payment Plan"
Can I pay more than my scheduled monthly Verizon Edge installment?
No, unless you are either seeking to Edge Up to a new device, which requires that at the time of the Edge Up transaction you pay at least 50% of the device following the initial 30 days of the Verizon Edge Agreement; or you are seeking to pay off 100% of your Verizon Edge Agreement, which you may do at any time.
For your point in #3, at least currently, you may be able to do an "Early Edge" if you are currently under contract. From #4 under "General Information". While it simply states you must return the phone on the line when placing your Edge order, I assume you must return the phone purchased when signing your current contract.
What is Early Edge Open Enrollment?
Early Edge Open Enrollment is a limited-time option to participate in the Verizon Edge program. You can get your choice of the latest smartphone sooner than you would under a traditional 2-yr contract.
If you’ve had your current phone since 2/1/14, you may be eligible to purchase a 4G LTE smartphone through the Verizon Edge program. You’ll pay for your phone in monthly payments.
To be eligible for Early Edge, you must meet all the following:
Be eligible for Verizon Edge
Have had your phone since 2/1/14 or longer
Return your phone in good working condition*
The Early Edge Open Enrollment option will be available 2/13/14 - 6/30/14.
Note: You must return the phone that was on your line at the time you placed your Verizon Edge order, and it must be returned to Verizon Wireless within 14 days of receiving your new phone. If you do not, you may be charged a non-return fee of up to $200.
Also, your last statement is only valid if the phone active on the line is the phone you purchased when entering into the Edge agreement. You can only Edge Up by returning the phone you purchased on the Edge agreement(or authorized replacement phone such as warranty replacement or insurance replacement). You cannot purchase a smartphone, subsequently activate a basic phone on the Edge line and then return the basic phone when Edging up simply because it is the active phone on the line Edging Up.
Also from the Edge FAQ, #2 & #4 under "Edge Up and Returns"
What are the eligibility requirements to Edge Up with Verizon Edge?
To be eligible to Edge Up, you must:
Have had your Edge phone for at least 30 days
Have paid at least 50% of the full retail price of the phone
Return the Edge phone in good working condition with no significant damage, as determined by Verizon Wireless
How do I Edge Up when I'm ready?
There are three ways that you can Edge Up:
Bring your original Edge phone (or authorized replacement) to a Verizon Wireless retail location where a representative will help you complete the Edge Up process.
Complete the Edge Up process online using My Verizon.
Call Customer Service at 1-800-922-0204 and they’ll help you complete the Edge Up process over the phone.
Beginning April 13th, you’ll be able to complete the Edge Up process at select Verizon Wireless authorized retailers.
If your previous phone is an iPhone with iOS 7, you must disable Find My iPhone prior to sending it back. To disable Find My iPhone:
Tap Settings.
Tap iCloud.
Tap Find My iPhone.
You’ve successfully disabled Find My iPhone.
Note: If you use My Verizon or Customer Service, you’ll need to ship your original Edge phone (or authorized replacement) back using the shipping label provided by Verizon Wireless when you complete the Edge Up process. You’ll be billed for the new phone when you Edge Up. However, once it’s determined by Verizon Wireless that your original Edge phone was returned in good working order, you will receive a credit back for the remainder owed on the original Edge phone.

Verizon Edge Truth

So after endless research and speaking with CS reps, I've decided to share the interesting details that I've come across for any that may be interested.
Background: About 2 weeks ago I contacted Verizon in regards to the Edge program. I "thought" I had finally found a plan good enough for me to bite, considering I have a Family Nationwide Talk/Text plan with Unlimited data on all lines - so it better be worth it. Was this $160/month for 4 lines unlimited talk/text with 10gb of data on the Edge program too good to be true?... Read on my friends....
Day 1: I try to switch my plan online to the Edge plan. No luck. So I call Verizon and speak with a CS rep and explain to her what I'd like to do and she's more than accommodating. I ask her could I bring my own phones to the new plan (which are off contract) and she says absolutely. I then ask how long these low rates/discounted lines would be in effect - she says for as long as my account/lines remain open. So at this point I'm happy, finally a decent plan with a decent rate locked in. I later asked if I could set all this up through myVerizon online and she said sure or she could do it herself whichever I prefer. Thinking that maybe I missed a step online earlier, I politely told her that I would just go online and set it up myself so that I could specifically see everything on my screen. I thanked her for her time and off I went.
Later that day I try to set it up, again, no option other than the MoreEverything plan - which is more expensive.
Day 2: I call Verizon to just set it up over the phone. This is where it gets interesting. The CS rep I end up speaking with is a complete 180 from the last one I spoke with. She tells me that its not possible but did check with her supervisor to confirm (she claimed). Basically as she stated, you cannot BYOP (bring your own phone) into the edge plan. You have to upgrade all lines - all at once. Which I'm definitely not interested in doing. So out of pure curiosity, I ask her "if" I did upgrade all lines would the discounted rates still apply at the end of the term or would I have to constantly upgrade phones every couple of years. She could not answer that specifically - so I chalked that up as a grey area in the plan (in other words a no). So then, I decide to prod a little bit... Verizon, as I would assume, is offering this plan in competition with AT&T Next, who by the way explicitly states that you can BYOP - no requirement to upgrade. So the CS rep and I get into the conversation about AT&T's plan and at this point I begin laughing when she becomes defensive and tells me that its a gimmick and that I'd have to still purchase a new phone on that network because my iPhones wouldn't work and aren't compatible. This was either a lie or the CS rep is ignorant to the fact that during Verizon's C block spectrum purchase, the FCC mandated that they could not implement sim card locks on newer devices as part of the agreement. So, for any that are interested iPhone 5c and 5s are completely unlocked and compatible on any GSM network - and are LTE capable. iPhone 5 is compatible up to HSPA+ (I've tested it).
I politely ended the conversation after we got into the discussion about the MoreEverything plan. She actually conceded to the fact that my current plan was better than what they were offering and that it would actually cost more to switch. (Hey at least we agreed on that!)
So there's my story in a nutshell. I've been a loyal Verizon customer for years but I don't play the Smoke and Mirrors game. So Verizon, if you're reading this, please make customers a legitimate offer if you intend to keep them. I've received phone calls prior to this trying to get me to switch plans but the Edge plan was the only one that came close and it is definitely not what its cracked up to be. Right now, I'm rooting for AT&T in this fight until Verizon clears up any misconception/false advertising in their plans. Until then, I may post this on other sites just to make customers more aware and clear up any confusion.
R/
Josh

Ok so I did some more research. According to FAQ's on Verizon website, this contradicts your last statement. Below is the link and a snapshot from the page. Maybe I'm missing something or not interpreting this the right way...
http://www.verizonwireless.com/support/faqs/CallingPlans/more-everything-plan.html
How can I get the discount on the monthly line access of The MORE Everything Plan?
Customers who participate in Verizon Edge may qualify for a discount on the monthly line access charge.
You’ll receive $10 off the monthly line access charge if you meet both of the following requirements:
You have a smartphone with Verizon Edge
Your data allowance is 250 MB, 500 MB, 1 GB, 2 GB, 3 GB, 4 GB, 6 GB or 8 GB
You’ll receive $25 off the monthly line access charge if you meet both of the following requirements:
You have a smartphone with Verizon Edge
Your data allowance is 10 GB or greater
Note: Existing and qualifying Edge customers on The MORE Everything Plan automatically receive the discounts.Back to top
If I’m no longer participating in the Verizon Edge program, do I still get the discount off my monthly line access?
No, only customers who are currently enrolled and making monthly payments toward their Verizon Edge agreement qualify for the $10 or $25 monthly discount.

Verizon EDGE - Why do I need to trade in my old phone?

I'm not expecting this question to be answered, and this might have been discussed before, but I just need to vent my frustration with Verizon.
After T-Mobile introduced their JUMP program, Verizon did a "me too" and offered EDGE. However, their phone subsidies are still included in the bill (unlike T-Mobile) and you need to trade in your old phone to get a new one via EDGE. What's the point of trading in your old phone if you're paying full price for the new one (over time)?
Also - My contract is now up and if I choose not to do a 2-year extension to get a discounted phone, it would make sense for me to get some sort of discount toward EDGE's monthly payments ($10 off a month, or something like that).
In any case, my old phone has a crack on it and Verizon won't accept it toward EDGE. When I brought it to the store the guy said that I should replace my screen and THEN bring it back in. Right, so I'll pay $100 to repair my screen and then Verizon can make money selling it as refurbished AND charge me a full price for a new one via EDGE.
JUST SAYING.
Andrew

What kind of phone do you have? There is no need to trade in your old phone to get on Edge if you are not under contract. Verizon sometimes did have special promotion for customers who may be in contract with a 3G smartphone or an older 4G phone. This special promotion required trading in the phone that they had because it was technically still under subsidy and the Edge program would give those customers the chance to "upgrade" before their actual date. However, if you are out of contract trading in your phone is NOT necessary. You have already fulfilled your obligation for that device. If you have an iPhone the rep was trying to get you to trade it in towards accessories for the new phone. They work on commission and this is how they make a huge portion of the sales goal. I know most people don't care about that but a common misconception is that these reps make their money on the phones they sell which does NOT help them. If you are going to buy your phone from a corporate store you should get something else with it.
On to The Edge program. True this program is following suit with T-Mobile's plan. There are some differences. To be on TMo's Jump you are charged your monthly service fee (say $80), then you are charged your monthly fee for the phone (depends on the full price of the phone but say $27 average) which does not include any down payment. TMo also charges you $10 (mandatory) Jump fee. Yes this includes $8 for the insurance but there is still a $2 surcharge to be on the program. With VZW Edge your monthly service fee and your Edge payment. This is calculated by taking the full cost of your device and dividing it by 24. At the time of purchase there is no down payment. You only pay the tax on the full cost of the phone and the first Edge payment. I would opt for the insurance because if you would like to get a new phone before the 24 months is up that phone CANNOT be damaged in any way. With Edge you must complete 30 days with the device and 50% of the full cost of the device and you can change it. For all intents and purposes, Edge is like a lease. You pay monthly and can get out if when you meet the requirements. So, if you like to change to the newest devices or have more freedom this program is where it's at.

Is Verizon going to offer the 32GB and/or 64GB models of the Galaxy S 4?

I have been waiting for months for information about this phone. It has come out incrementally in very small bites and, slowest and most grudgingly of all, from Verizon. Now, finally, Verizon has offered pre-order of the 16GB model. I don't want the 16GB model. I want, at least, the 32GB. If that had been offered, I'd have pre-ordered today. Now, I don't know what to do.
The "sales associate" I spoke with said she had no information concerning the 32GB model other than it is not offered now. Will it ever be offered? She has no information about that.
This is to be my first smartphone. So, it is my first experience with the whole smartphone buying experience. I am totally disgusted with the entire experience. I'm tired of Googling every day for any scrap of information. I'm tired of the stupid game the provider companies play with their customers. Do they think they gin up interest and therefore increase sales by withholding information and leaving everyone interested to speculate amongst themselves about simple questions like which carriers are going to offer a phone, when each carrier might offer it, and when and if the different available models will be offered?
I am not among the demographic groups that find it important to be the first to own a new device, I have only been anxious because I have finally decided it's past time to join the smartphone revolution and this seems like the best one to get. However, you can only keep someone on the edge of anticipation so long before that anticipation deflates and I guess that's what has happened to me. Today I reached the "screw it" point. I have a perfectly good old LG that has served me well as a basic phone and I have an iPod Touch that does everything else I need, for now, with unlimited free data, so what's my hurry anyway?
Plus, in the course of searching for information on these forums, today, I discovered that there appears to be a long-term problem with Verizon and Samsung phones in the basic reception department. While I love the idea of a pocket computer, I still primarily care about having a functional phone.
I realize that nowadays, with these super giant companies, individual customers are invisible and 100% powerless. Verizon doesn't care what even large blocks of customers think. Oh, the arrogance...
Thanks for nothing Verizon. Keep your **** secrets. I'm moving on to other interests.
(Apologies to forum members--I know Verizon doesn't read here or care, but I can't get through to them and I had to vent somewhere. Also, if someone could answer my question, I'd be really grateful. Unfortunately I doubt that anyone can.)

As I understand it, the 64GB S4 is exclusive to AT&T - at least, for now. Sprint and T-Mobile don't have that either.
Sprint's pre-ordering for the S4 is closed until tomorrow. ("Sorry, we're out of stock. PRE-ORDER CLOSED - CHECK BACK ON 4/27") I don't know if that means they haven't started yet or ran out of the first pre-order stock. Sprint is only offering the 16GB model on the web site. On their web store, AT&T is only offering the 16GB model. They've already announced the 32 and 64GB models, but they aren't available via pre-order. T-Mobile isn't giving out any details about their S4 yet. They are just taking names.
This may just be a manufacturing choice. It may be that Samsung's S3 sales were overwhelmingly skewed to the low-end model, so they are making mostly the same on the first runs of the S4. As the production of the 32GB model ramps up, we may see it offered as well. I also wouldn't be surprised if the higher capacity models are only available in stores in a ploy to get customers in front of a representative so they can be upsold/crosssold accessories, insurance, etc. It makes sense in that if you are willing to pay $50 more to get a part that costs $2 more to manufacture, you probably have money for other things.
As far as the expansion slot, I'm somewhat afraid of it. I originally heard this on a podcast and have been able to partially confirm it. The NAND (aka flash) memory used in devices like this is binned according to how many write cycles it can perform before failing. (Reading doesn't wear it out.) The highest quality is being used in solid state disk drives (SSD drives) since a lot of writing is expected. Within those, NAND is binned for enterprise, pro and consumer models. The next quality bin is used for devices like phones, cameras (internal memory), and tablets, where a lot of write cycles are expected, but not quite the level of those used for SSDs. For both of the previous uses, the memory is not user replaceable if it fails so reliability is important. After that is a bin used for USB drives. It fails often by comparison, but is simple to replace - buy a new one. At the very bottom, is the bin used for SD, mini-SD, micro-SD card, Compact Flash and the like. Basically, those can be expected to fail. They are also easy to replace - with new ones. The recommendation was to either use them as semi-permanent storage by writing to them very sparingly (e.g, once) or never put anything on them you don't have a copy of somewhere else.

Verizon Edge not offered to longstanding Verizon customers.

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