Verizon Galaxy Stratosphere II

Phone goes blank off and on at beginning of a phone call or call to voice mail. I can hear the other party's voice however but is unable to terminate conversation or press the pass code as the screen stays blank. Something wrong with my setting or should I return the phone? thanks.

Hey there atz. Congrats on the new Galaxy Stratosphere II. It is a great phone and I hope that you are enjoying it so far. My favorite part of the phone is the keyboard. It makes texting and e-mails that much easier.
I'm sorry to hear about the issues that you are having with the screen. The way the phone works, is the screen should go black when you put the phone up to your ear. The screen should then light up when you remove it from your ear. If you remove it from your ear and the screen is still blank you can push the power button and the screen should come back on so you can end that call. You should not have to do this everytime though.
Could you please turn the phone off and remove the battery for about 30 seconds? After 30 seconds go ahead and put the battery back in and test the screen and let me know if the issues continue.
NickB_VZW
VZW Support
Follow us on Twitter @VZWSupport

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Hiway wrote:
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Hi Latem321,
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DrJerry,
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What i do is download videos using youtube
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This is the same problem I had in the past and Samsung fixed the phone
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connect to have it charge properly. Verizon was unwilling to help me the
last time I had this issue since I purchased the phone new from Amazon. I
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On Mon, Aug 26, 2013 at 12:32 PM, Verizon Wireless Customer Support <

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>>Personal information removed to comply with the Verizon Wireless Terms of Service<<
Message was edited by: Verizon Moderator

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I was an ATT customer for 15+ years and left them because they put too much focus on the Apple phones. I switched to Sprint years ago when the HTC EVO 4g first came out.   I liked the EVO, but hated sprints data coverage. Their 3g was a snails pace, and their 4g was very spotty.   After suffering through for 2 years, I decided to move to Verizon and I have to say I'm pleased though not overly..     I'm very happy with my Note 2 phone.
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Isn't there an app for that??

Want to use Galaxy Stratosphere overseas for a week

I find Verizon's information confusing. The 'Value Plan' costs nothing? But if I add it to my phone, will it affect today's USA usage?
I thought I had to have a SIM card? Or has that changed?

You can sync as many ipods as you like to your account/computer/library.
Just restore the ipod before using it.

WHERE IS THE VERIZON GALAXY NOTE EDGE!?

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>> Edited to comply with the Verizon Wireless Terms of Service <<
Message was edited by: Verizon Moderator

I'm wondering the same thing, been waiting to upgrade my 3 lines to the edge, but I guess if I want this device, I'll have to take my contract somewhere else. It's a shame. A little more info than "coming soon" would be nice, too.

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