Verizon Loyalty Department, got a question

Question

I've been fortunate to have good dealings with the vzw loyalty department. I won't go much into the details for their sake but I have a question. They are going to let me buy a phone on the terms I sign up for a two year contract. I'm under contract now, and I have an unlimited data plan still, which I think dearly of. I was told to talk to the loyalty department once I receive the phone call I was told I would receive in the upcoming days, and be sure to ask them this question. Will I still be able to keep my unlimited data plan or will I have to give it up?

Answer 1

butteryfly, yes, I've had been calling since friday when my phone crapped out. Guys, my phone just stopped working, I called had my service moved to a flip phone, called again that day, and they wanted to send me a refurb phone, I didn't want it, they sent it anyway. Then on Saturday, I called and expressed how unhappy I was going to be with having a refurb phone, a refurb phone to me, is someone elses phone that they had problems with, and I don't want someone else's problems, and I told them that. I know that there is a slim chance I might have gotten a new phone of the one I had, I wont say what kind of phone, but none the less, I was not going to be happy.
      I asked the rep, could I pay the etf, and then come back and buy a new, never been used phone, and I was put on hold while they checked his or her options. They came back and gave me two options, wait till my one year anniversary date, which is in a few weeks, then they would let me upgrade early, or I could pay the etf fee, come back to vzw in at least 50 days, and they would waive the fee once I bought a new phone.
      I was afraid of this but as one of you stated, "don't give up your unlimited data plan at all cost". I am grateful for them doing what they are going to let me do, and I don't want to seem like i am ungrateful, cause I'm not but being with them since 2005, I came into my first smart phone, blackberry storm one, with an unlimited data plan, and to have that taken from my hands after they gave it to me, that hurts. I understand how contracts work, they place new terms and conditions in the new one, and you are the one that agrees to the terms. I want the need the phone, its my only means of reaching me but I don't want to give up my data plan for a smaller one.
      I went to at&t yesterday, a corp store, and I asked about becoming a customer there. I was told that new customers have to sign up for a 3 gig plan, which is not bad, I never use that much data, I do use between 2 and 3 each month. But one thing that I was told is, existing customers that come in to upgrade, THEY GET TO KEEP THEIR UNLIMITED DATA PLANS, thats awesome if thats the case. Now that you know the full story, I appreciate your thoughts.