Very disappointed in Verizon.  This is not the Verizon I know.

Ok, it looks like I cannot paste my text, so I will have to add it as an attachment.
Synopsis:
Samsung phones have a manufacturer's defect where the screens crack internally without misuse.  My phone is the Samsung Galaxy Note 3 and after 3 days of usage this problem occurred.  I did not drop the phone nor did I press on it too hard.  Verizon needs to honor the manufacturer's warranty and replace these defective phones instead of referring us to the warranty program.

But I am not a customer of Samsung.  I am a customer of Verizon.  And by proxy, Verizon sold me this phone with an explicit warranty.  With me, Verizon has an obligation to honor the warranty in regard to manufacturer defects and provide a replacement.  With Samsung, the burden is on Verizon to bring Samsung to bear to address and correct these defects.
It is just good customer service to make sure your subscribers have a quality phone and not a flimsy thing that breaks on a warm day.

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