Very Disappointing With BT Lack Of Support !!!

Hello Everyone
I would like to know how long a reported line fault takes BT to send out an engineer? As at the present time i have no dialling tone on my phone line to which i have now been unable to use my phone for over 14 days. As my phone connection is not working properly this is also restricting my broadband (ADSL 2 Up To 24mb ) Connection down to just 23kb/s which it now struggles to load most webpages. This is the third time i have had my phone line go dead in the last 24 months but have never waited this long for an engineer to come out !! I'm very disappointed with BT Lack Of Customer Support !! And i have already contacted your support team through your online email service as i'm unable to make any phone calls (Including 999 Emergency Calls If Needed) due to the problem. And so far nothing has been done by BT to solve this problem !!

Thank you for your reply. My connection is so bad i'm unable to get the webpage of your link to load so i cannot use the page to submit the problem !! It has taken me a number of days just to get this page to load & i supposed to be on super fast ADSL 2 this is a joke i'm not even getting the old 56k dial up speed !! My phone has today just reconnected it'self with a dialing tone It is now extremely crackly you can bearly hear the person that calls which states BT has done nothing to fix the fault again I have already contacted them 3 times already I will try phoning them again tomorrow & this will be there last chance before i either close the account & go with a mobile phone service package or transfer my BT account to a different phone provider to see if someone else out there in the UK can actually send out an engineer to fix the fault !! I have never recieved such poor service ever before so if i have no choice but to leave BT then i will NEVER return in the future !!

Similar Messages

Hugely disappointed with Apples lack of Support for iPhone 3G

I am so very disappointed in Apples lack of response or help regarding the OS4 and iphone 3G.
Originally a hugh support of Apple's philosophy and product, I find myself questioning their values and ulterior motives.
Currently, I have an iphone 3G 8GB. It worked like a dream until I installed the OS4. Like other forum members, my phone freezes, sputters, chokes and does all sorts of unusual oddities. I have gone to the Genius Bar at Apple only to be told that, it works fine for everyone else, excluding me and that basically, there is nothing that they can do about it.
I bring to their attention that on the actual Apple forum, there are others' like myself complaining of the same things! The response I get is that, people on here are not genuine and that you can't believe everything you read. Are they for real? The other responses that I get is to, reboot 3 to 4 times a day, restore, restore to factory, and to wait for the update of OS4.
But if OS4 is the culprit then how can it accommodate my iphone 3G?
Oh and the best response I get from the Apple store is, "if you are unhappy with your phone, you can upgrade to the iphone 4"!
Just recently, I did as told, and updated the OS4 on my phone.. and guess what!? It is worse off than it was previously. I just find it ironic that Apple refused to acknowledge the fact that this operating system (OS4) is rubbish for 3G users.
IM STILL WAITING FOR APPLE TO MAKE IT RIGHT

I can only agree with the above. My iPhone 16gb was fine and after my Wife my best friend to be honest. I've never had a more useful piece of i.t. kit and it's really made a difference to my lifestyle.
My wife's is still on 3.1.2 and comparing our two phones mine *****. My fault for not listening, but you sort of trust Apple until they let you down. OS4 was total crap, 4.0.1 still poor. It's barely faster and several thumbnail photos have gone from the camera roll. Listen to us Mr Jobs!!!
Your iPhone is not like normal phones. Your customers do not simply discard it for a new one, they may well buy a new version, but the old one will pass between family and friends and still be expected to function well many years hence. My current phone is earmarked for my son, my wife's for my daughter and so on as we renew our contracts. We EXPECT these things to work properly, and if you want loyal Apple customers to be retained you must support your older models fully.
A 10 year old with his Dad's old 3g used as an iPod, will be more likely to get a newer iPhone or iMac later on.

Very disappointed with the lack of Customer service

I have been a verizon wireless customer for 15+ years, and have never been more disappointed. Does anyone else notice that it seems like you are dealing with 2 different companies - and they don't play well together? I 'chatted' oniline with a VZW rep - and was advised that if I upgraded my husband to a smartphone - our monthly bill would go down 6.00. I ordered the phone - she told me that I could either wait until I activate to change my plan - or call customer service to do so. I called. Quote #2 - totally different - going up 22.00. I advised we did not want to do that - our bill is already over 200 per month. Chatted the next day - quote #3 - up 30.00. The kicker was when we went to the store tonight. The gentleman basically said if we deal with online - don't bother them. Don't they both work for VZW? His customer service was a little more than lacking. I am considering switching to another carrier - even though I have 3 other phones that are under contract. I don't want to worry every time I need customer service - which one of them will help. Anyone suggest another carrier??

I totally agree -- HORRIBLE customer service experiences recently. What happened?
I have a been a VZW customer for years and have always appreciated the excellent service. Recently, I called to add my ipad to my shared data plan and waited 30 minutes with no resolution (see image below). After refusing to wait longer, I the agent offered to call me back with instructions after the change had been made. He did call back, which I appreciate, however 30 minutes to add additional services is unacceptable.
I've also tried reaching customer service several times this week for account questions and immediately receive the message "we are experiencing heavier than normal call volumes and wait times". After waiting 5-10 minutes each time I have given up.
VZW had better get their act together. If I wanted bad service I'd switch to Sprint and save at least 25% each month.

Have you too been very disappointed with a lack of desire to satisfy you, their customers?

Hello,
I've been with Verizon four months. At sign-up I did not want the 'Family Base' feature but could not un-enroll from the 3-free months offered. Because I forgot to go online to my account to cancel "Family Base' after the 3-free months I was charged. I caught this in the middle of the second month of being charged (I had never activated the 'Family Base' program). Immediately I called Verizon hoping to get a credit for the $8.75 for 1.75 months of 'Family Base. NO credit was issued! NO willingness at all to issue a credit or leave me feeling good about Verizon!
Yes, I forgot to cancel this unwanted service. But why did I HAVE to enroll in 'Family Base' in the first place?
I expected Verizon to appease me, a new customer, who has only a positive, albeit short payment history, by offering a credit of $8.75 (because I called early enough to get a pro-rated cancellation of the second unwanted month of 'Family Base'). Yes, I can pay $8.75, heck it's only $8.75. On the other hand, for $8.75 Verizon could have a happy and satisfied new customer. Mmmm. I'm feeling like a happy and satisfied customer is not of any interest to Verizon. After all, I chose a two-year contract, silly me.

Yes I have been and currently agree with you. I have been a longtime customer and they have no desire to satisfy us because they believe that since they have the largest network we will just accept anything they dish out.

I do not what tech. is lacking in iphone 4 that prevents it to be able to support turn by turn navi. I do not see any difference btw 4 and 4s and yet 4S can support turn by turn. very disappointed with apple and i will not purchase iphone5.

I do not know what tech. s lacking in iphone 4 that prevents it to be able to use turn by turn navi. I do not see any difference between 4 vs 4S and yet 4S is able to support it. I am very disappointed with apple as i was when 4S was released. I will not purchase iphone5 becuase i think its nowhere near what apple calls it "perfect". there are plenty of other phone around. Lumia 920 for example is a much better phone. Just disappointed with apple...

http://www.apple.com/ios/whats-new/
the fine print in the map section states that turn by turn is only available for 4S and up.

TS1538 Hi technical support Team of Apple I am sorry but this time I am very disappointed with IPhone and IOS 7.1, actually I have IPhone 5,5S both and I was trying to Restore my Phone for sell Because I want to by IPhone 64 Gold but unfortunately

Hi technical support Team of Apple I am sorry but this time I am very disappointed with IPhone and IOS 7.1, actually I have IPhone 5,5S both and I was trying to Restore my Phone for sell Because I want to by IPhone 64 Gold but unfortunately    both phone stuck on recovery mode with error 1, and 3
I got Error 3 on IPhone 5 and error 1 In IPhone 5s , I did lot of try as I can my level best , like Update iTunes, stop all security, change cable even change computer format my laptop and install everything fresh in window   I did try to with Mac of my friend,
Change Internet connections try with DFU mode, Make DFU file Also with redsnow   everything I did
Whatever on internet information like go to cmd and run as administrator to make change hosts file
Like ipconfig/flushdns everything everything what I can…. but I dint get good results and good information about this error
Somebody told me this is hardware problem, I make change my battery and charging connector too.
I don’t know what to do next.. because I don’t leave any experiment on my stuck phone..
Note : one is big issue that apple support team is also and giving good answer
I am in Saudi Arabia so I don’t have any nearest store of Apple.. even Saudi Is Big Consumer of IPhone
Its Really Bad its big Loss of Money I can’t afford more , Now will not Buy Any IPhone in future if I don’t get solution..
Thank You..

What the **** is this taht you will not provide any service due to just a bit jailbreak..
we are not much tecnical person.. and mostly consumer dont have good idea about Jailbreak. make your device much better secure from hacker and jailbreak please we cant afford much money please give me any solution i ll not do jailbreak again please

The Bluetooth low energy protocol is not backward compatible with classic Bluetooth protocol. My iPhone 4s can not find my sonny in-dash player. However my iPhone 3GS does it. Very disappointed with this. Any idea how it can be fixed???

The Bluetooth low energy protocol is not backward compatible with classic Bluetooth protocol.
My iPhone 4s can not find my sonny in-dash player. However my iPhone 3GS does it. Very disappointed with this.
Any idea how it can be fixed??????

Hello,
You are correct, Blue tooth low engergy, BTLE.(only) devices are not backward compatible with Classic bluetooth and cannot connect.
However the Apple 4S and above have Bluetooth 4.0 support.. Hardware wise it has bothClassic Bluetooth, like the 3GS, as well as Bluetooth Low Energy. There is no good reason why your 4s cannot communicate to your Sony in-dash player using the Classic bluetooth that resides in the 4S.
I know that this does not answer the why it does not work, but it should work. Do you have to somehow re-pair the new phone up to the player? Not knowing the model of the Sony it is hard to investigate.
And I hate to ask but are you sure that the Bluetooth radio is on in the phone?
JT

Very disappointed with iWeb 11!

Very disappointed with iWeb, not all browsers correctly show website/s unless you have superior code skills and knowledge, then what's the point of iWeb, I thought it was suppose to be easy to use and upload your new site??? Various browsers form Firefox and Internet Explorer have viewing issues.
When will Apple correct this problem?

Michael from Bexhill on Sea wrote:
...I will now have to redesign the whole site in Dreamweaver.
Michael ~ Welcome to the Support Communities. Dreamweaver isn't the only alternative — consider Sandvox Pro or Weebly or Freeway and more.

HT203254 Very disappointed with Mac.

Very disappointed with Mac. My computer was recalled and was not notified about the recall and now Mac can't replace my MBP Logic board and can seem to do anything about it. Very disappointed.

Apple Customer Relations - 1-800-767-2275
United States 1-800-275-2273
iPhone 1-800-MY-IPHONE  (1-800-694-7466)
Education Customers Support: 1-800-800-2775 Sales: 1-800-780-5009
Enterprise 1-866-752-7753
Hearing or vision impaired 1-877-204-3930

I am very disappointed with iTunes. I have 1200 songs and I can't play them. I try to play them and before one song finish a song starts playing. This then results in hearing two songs at the same time. I will like to know if you can fix this. I feel li

I am very disappointed with iTunes. I have 1200 songs and I can’t play them. I try to play them and before one song finisha song starts playing. This then results in hearing two songs at the same time.I will like to know if you can fix this. I feel like listening with the iTunesplayer is useless.

I don't know man I too hope apple will do something this new I-tunes blow my top lost my whole tune!!!

Please, the battery of my mac air does not last more than two hours, it's been over 30 days I sent for technical assistance and nothing! I am very disappointed with the mac air, I had a very different expectation of apples products!!

Please, the battery of my mac air does not last more than two hours, it's been over 30 days I sent for technical assistance and nothing! I am very disappointed with the mac air, I had a very different expectation of apples products!!!

Maybe the problem is not your MB Air......
Try these:
Make sure bluetooth is turned off if you're not using it.
Set your screen brightness to 4 bars.
See what's loading in your login items. Delete the ones you don't need.
Open Activity Monitor - under All Processes see what's using most of your CPU's resources.
Highlight the ones with the highest %CPU and hit quit process.
Remember that when Apple says that your battery should last 7 hours, they tested it just browsing the web and not have anything open in the background and screen is set at 50% brightness.

After installing iOS6, my Maps are not working at all, anything i search it says "result not found" even after placing a pin and selecting "Direction to here" i get the same result not found. Very disappointed with the new iOS

After installing iOS6, my Maps are not working at all, anything i search it says "result not found" even after placing a pin and selecting "Direction to here" i get the same result not found. Very disappointed with the new iOS.

Have you run it in a debugger? That will show you exactly what is happening and why.

Muse will not Launch, very frustrated with no actual customer support.

When the icon is double click the splash/home screen opens, covers half my screen and stops, It will stay their until it provides an error then closes, this time it closed without the error.
In task manager one time it said it was running but most often it is not in task manager so not running. I have been advised to download cc cleaner, did and ran every location in my PC. I have been told to clear everything, I did. reloaded Muse and the same problem exists. I have been dealing with this for over a week and very disappointed with Adobe. It is not possible to contact them directly regarding muse however I have a website that I designed on trust that is not useful and I have taken too many hours away from business, let alone the months building a site.
Just received an error that says to report the my last actions to creative team, that would be fine if I could find the creative team.
Assertion failed... in file.... at line 239..... attempt to create an AS atom without runtime
Thanks for the help community, just voicing my frustrations as I am a small business and my website of all things is causing me to loose money.

Hi, Thanks for trying, I am not sure how to install the update when the
muse splash screen opens then freezes. If you want I can completely clean
my comp for the fifth time and reset and try again but all the advise I
have received so far is similar to what I just received. A basic fix but
I am not sure if the how it is ever considered. IE, How to update when
program wont open. I wish someone would take the time to really consider
my situation. It really has been more expensive to use Muse then pay a
designer and now you have me.
Please, as a company that \I trusted and have used for years. Please help
me fix this problem.

Very disappointed with constant updates

My Arch was working for me very well last fall I need the Aug 07 core disk with the Aug 07 core packages because floppy won't install and some other things that are messed up I'm at a point where I'm not even using Arch right now and I really need to get moving on video game development with open gl.

carlocci - ROFL
krazybastid - if you want to get help, please describe specific problems you are experiencing in as much detail as you can. If all you want is the 2007.08 "Don't Panic" ISO, you should really change the topic of this thread.
And finally - if you truly are "Very disappointed with constant updates", perhaps you should consider using a distro with a regular release schedule. Arch is a rolling release distro, therefore there are constant updates.

Very disappointed with Lenovo. Want to contact supervisor.

I ordered Lenovo Ideapad y410p at Dec 1st, 2013 and order information said estimate delivery date will be Dec 15th, 2013 (not shipping date).
and they send order delay email Dec 16th, 2013 which is after estimate delivery date.
How can be this happened? Even they can inform me regards to order delay at estimate ship date.
I sell my laptop at their estimate delivery date and I couldn`t work because they inform it very lately.
So I was contact Lenovo and they said they will give me concession for 5% credit back to my account after delivery.
Finally, I got new laptop at Jan 20th and I was asking them to concession, then wait. but it didn`t get for a week and I ask it again.
Then, can you believe it? I repeated it 3 times but I still didn`t get it yet.
the chat assistance said 'I don`t know why, but it didn`t processed and I can`t find record.'
At now, I feel they don`t want to give my concession. Of course, I already pay for order and they don`t have to do anything.
I`m fully satisfying with my new laptop and concession is just 5% and I don`t have to get it. however I can`t believe how can this happened.
Very disappointed with the service of Lenovo.
If anyone know how can I contact supervisor, let me know.

dhdhxk,
I think the best course is to recontact sales and see what can be done - they should be able to help with your escalation. If you have tried this and have had no luck, please send me your details including order number via a private message and I'll try to arrange further help for you.
Best regards,
Mark
ThinkPads: S30, T43, X60t, X1, W700ds, IdeaPad Y710, IdeaCentre: A300, IdeaPad K1
Mark Hopkins
Program Manager, Lenovo Social Media (Services)
twitter @lenovoforums
English Community Deutsche Community Comunidad en Español Русскоязычное Сообщество

Very Disappointing With BT Lack Of Support !!!

Similar Messages

Maybe you are looking for