Very frustrated wit adobe download assistant. It should not be this hard to doenload a trial version

Still can't figure why i get a (error 100) message. Tried all the solutions.

Could you please respond with the steps which you have tried?  Also which operating system are you using?
Alternately you can try the steps listed at http://forums.adobe.com/thread/981369 to initiate a direct download.

Similar Messages

  • This should not be this hard.  I have an older version of Photoshop with legitimate serial number.

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    Windows 7
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  • Adobe Download Assistant options do not include Premiere Elements

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  • Mac system - adobe download assistant "installing" but not opening

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  • Please help:error w/ adobe download assistant"application could not be installed because another..."

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  • HT5312 i need to change my security questions holy **** it should not be this hard

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  • Connection problem with adobe download assistant

    Hello,
    I'm using windows 7 and I try to install the trial version of the Master Collection cs6.
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    Here's the contents of the file Install.log of my AIR software. (as mentionned in the help http://helpx.adobe.com/air/kb/troubleshoot-air-installation-windows.html) :
    [2012-03-12:22:25:49] Bootstrapper begin with version 2.5.0.16600 on Win x86
    [2012-03-12:22:25:49] Installed runtime (1.5.0.7220) located at c:\Program Files (x86)\Common Files\Adobe AIR
    [2012-03-12:22:25:49] Begin runtime download from http://airdownload.adobe.com/air/3/nai/windows6.1/x86/installer
    [2012-03-12:22:27:48] Download success
    [2012-03-12:22:27:48] Begin signature download from http://airdownload.adobe.com/air/3/nai/windows6.1/x86/installer.p7
    [2012-03-12:22:27:48] Download success
    [2012-03-12:22:27:49] Detached signature verified
    [2012-03-12:22:27:49] Begin cert chain validation
    [2012-03-12:22:27:49] Begin crl download from http://crl.adobe.com/prodSvce.crl
    [2012-03-12:22:27:54] Download failure: could not retrieve crl crypt object
    [2012-03-12:22:27:54] Begin crl download from http://crl.adobe.com/cds.crl
    [2012-03-12:22:27:59] Download failure: could not retrieve crl crypt object
    [2012-03-12:22:27:59] Begin crl download from ldap:///CN=CRL1, CN=Adobe Root CA, OU=Adobe Trust Services, O=Adobe Systems Incorporated, C=US?certificateRevocationList;binary,authorityRevocationList;binary,deltaRevocationList; binary
    [2012-03-12:22:27:59] Download failure: could not retrieve crl crypt object
    [2012-03-12:22:27:59] Cert chain validation succeeded
    [2012-03-12:22:27:59] Launching subprocess with commandline "C:\Users\Luce\AppData\Local\Temp\AIRRuntimeInstaller.exe" -x1 "C:\Users\Luce\AppData\Local\Temp\AIR139F.tmp\Adobe Download Assistant"
    [2012-03-12:22:28:02] Runtime Installer begin with version 3.1.0.4880 on Windows 7 x86
    [2012-03-12:22:28:02] Commandline is: -x1 "C:\Users\Luce\AppData\Local\Temp\AIR139F.tmp\Adobe Download Assistant"
    [2012-03-12:22:28:02] Installed runtime (1.5.0.7220) located at c:\Program Files (x86)\Common Files\Adobe AIR
    [2012-03-12:22:28:02] Invoking Application Installer for combined install
    [2012-03-12:22:28:02] Launching subprocess with commandline C:\Users\Luce\AppData\Local\Temp\AIR143B.tmp\Adobe AIR\Versions\1.0\Adobe AIR Application Installer -runtime C:\Users\Luce\AppData\Local\Temp\AIR143B.tmp -withRuntime -url "C:\Users\Luce\AppData\Local\Temp\AIR139F.tmp\Adobe Download Assistant"
    [2012-03-12:22:28:02] Application Installer begin with version 3.1.0.4880 on Windows 7 x86
    [2012-03-12:22:28:02] Commandline is: -runtime C:\Users\Luce\AppData\Local\Temp\AIR143B.tmp -withRuntime -url "C:\Users\Luce\AppData\Local\Temp\AIR139F.tmp\Adobe Download Assistant"
    [2012-03-12:22:28:02] Installed runtime (1.5.0.7220) located at c:\Program Files (x86)\Common Files\Adobe AIR
    [2012-03-12:22:28:03] Validating app in folder C:\Users\Luce\AppData\Local\Temp\AIR139F.tmp\Adobe Download Assistant
    [2012-03-12:22:28:05] Application signature verified
    [2012-03-12:22:28:05] Unpackaging/validation complete
    [2012-03-12:22:28:05] No app located for appID 'com.adobe.downloadassistant.AdobeDownloadAssistant' and pubID ''
    [2012-03-12:22:28:22] Launching subprocess with commandline C:\Users\Luce\AppData\Local\Temp\AIR143B.tmp\Adobe AIR\Versions\1.0\Adobe AIR Application Installer -runtime C:\Users\Luce\AppData\Local\Temp\AIR143B.tmp -silent -logToStdout -withRuntime -url -location "C:\Program Files (x86)" -programMenu "C:\Users\Luce\AppData\Local\Temp\AIR139F.tmp\Adobe Download Assistant"
    [2012-03-12:22:28:22] Relaunching with elevation
    [2012-03-12:22:28:25] Application Installer begin with version 3.1.0.4880 on Windows 7 x86
    [2012-03-12:22:28:25] Commandline is: -stdio \\.\pipe\AIR_4956_0 -runtime C:\Users\Luce\AppData\Local\Temp\AIR143B.tmp -silent -logToStdout -withRuntime -url -location "C:\Program Files (x86)" -programMenu "C:\Users\Luce\AppData\Local\Temp\AIR139F.tmp\Adobe Download Assistant"
    [2012-03-12:22:28:25] Installed runtime (1.5.0.7220) located at c:\Program Files (x86)\Common Files\Adobe AIR
    [2012-03-12:22:28:25] Validating app in folder C:\Users\Luce\AppData\Local\Temp\AIR139F.tmp\Adobe Download Assistant
    [2012-03-12:22:28:25] Application signature verified
    [2012-03-12:22:28:25] Unpackaging/validation complete
    [2012-03-12:22:28:26] No app located for appID 'com.adobe.downloadassistant.AdobeDownloadAssistant' and pubID ''
    [2012-03-12:22:28:26] Starting silent combined runtime update and app install.
    Updating runtime from version 1.5.0.7220 to version 3.1.0.4880.
    Installing app com.adobe.downloadassistant.AdobeDownloadAssistant version 1.0.6 to C:\Program Files (x86)  using the source file at C:\Users\Luce\AppData\Local\Temp\AIR139F.tmp\Adobe Download Assistant
    [2012-03-12:22:28:26] Installing msi at C:\Users\Luce\AppData\Local\Temp\AIR143B.tmp\setup.msi with guid {FE23D063-934D-4829-A0D8-00634CE79B4A}
    [2012-03-12:22:28:51] Installing msi at C:\Users\Luce\AppData\Local\Temp\AIR139F.tmp\Adobe Download Assistant\setup.msi with guid {969E11AA-8F3A-F162-1A5A-0965E216B6CE}
    [2012-03-12:22:28:53] Application Installer end with exit code 1
    [2012-03-12:22:28:53] Elevated install completed
    [2012-03-12:22:28:55] Application Installer end with exit code 0
    [2012-03-12:22:28:56] Subprocess app installer succeeded
    [2012-03-12:22:28:56] Runtime Installer end with exit code 0
    [2012-03-12:22:28:56] Subprocess Runtime Installer succeeded
    [2012-03-12:22:28:56] Bootstrapper end with exit code 0
    [2012-03-12:22:29:46] Bootstrapper begin with version 2.5.0.16600 on Win x86
    [2012-03-12:22:29:46] Installed runtime (3.1.0.4880) located at C:\Program Files (x86)\Common Files\Adobe AIR
    [2012-03-12:22:29:46] Launching subprocess with commandline "Adobe AIR Application Installer.exe" "C:\Users\Luce\AppData\Local\Temp\AIRB3E4.tmp\Adobe Download Assistant"
    [2012-03-12:22:29:46] Application Installer begin with version 3.1.0.4880 on Windows 7 x86
    [2012-03-12:22:29:46] Commandline is: "C:\Users\Luce\AppData\Local\Temp\AIRB3E4.tmp\Adobe Download Assistant"
    [2012-03-12:22:29:46] Installed runtime (3.1.0.4880) located at C:\Program Files (x86)\Common Files\Adobe AIR
    [2012-03-12:22:29:47] Validating app in folder C:\Users\Luce\AppData\Local\Temp\AIRB3E4.tmp\Adobe Download Assistant
    [2012-03-12:22:29:47] Application signature verified
    [2012-03-12:22:29:47] Unpackaging/validation complete
    [2012-03-12:22:29:47] Installed app (com.adobe.downloadassistant.AdobeDownloadAssistant) located at C:\Program Files (x86)\Adobe Download Assistant\Adobe Download Assistant.exe
    [2012-03-12:22:29:52] Launching subprocess with commandline C:\Program Files (x86)\Adobe Download Assistant\Adobe Download Assistant.exe
    [2012-03-12:22:29:52] Application Installer end with exit code 0
    [2012-03-12:22:29:52] Subprocess Application Installer succeeded
    [2012-03-12:22:29:52] Bootstrapper end with exit code 0
    [2012-04-11:14:12:19] Application Installer begin with version 3.1.0.4880 on Windows 7 x86
    [2012-04-11:14:12:19] Commandline is: -playerVersion=11,2,202,229 -sandboxType=remote -securityDomain=airdownload.adobe.com -https=false -fromUserEvent=false -- -isinstalled com.adobe.downloadassistant.AdobeDownloadAssistant adobe.com:air0.6966513507068157 onApplicationVersion
    [2012-04-11:14:12:19] Installed runtime (3.1.0.4880) located at C:\Program Files (x86)\Common Files\Adobe AIR
    [2012-04-11:14:12:19] Application Installer end with exit code 0
    [2012-04-11:14:12:44] Application Installer begin with version 3.1.0.4880 on Windows 7 x86
    [2012-04-11:14:12:44] Commandline is: -playerVersion=11,1,102,55 -sandboxType=remote -securityDomain=airdownload.adobe.com -https=false -fromUserEvent=false -- -isinstalled com.adobe.downloadassistant.AdobeDownloadAssistant adobe.com:air0.9661501375958323 onApplicationVersion
    [2012-04-11:14:12:44] Installed runtime (3.1.0.4880) located at C:\Program Files (x86)\Common Files\Adobe AIR
    [2012-04-11:14:12:44] Application Installer end with exit code 0
    [2012-04-11:14:13:50] Bootstrapper begin with version 2.5.0.16600 on Win x86
    [2012-04-11:14:13:50] Installed runtime (3.1.0.4880) located at C:\Program Files (x86)\Common Files\Adobe AIR
    [2012-04-11:14:13:50] Launching subprocess with commandline "Adobe AIR Application Installer.exe" "C:\Users\Luce\AppData\Local\Temp\AIR910B.tmp\Adobe Download Assistant"
    [2012-04-11:14:13:50] Application Installer begin with version 3.1.0.4880 on Windows 7 x86
    [2012-04-11:14:13:50] Commandline is: "C:\Users\Luce\AppData\Local\Temp\AIR910B.tmp\Adobe Download Assistant"
    [2012-04-11:14:13:50] Installed runtime (3.1.0.4880) located at C:\Program Files (x86)\Common Files\Adobe AIR
    [2012-04-11:14:13:51] Validating app in folder C:\Users\Luce\AppData\Local\Temp\AIR910B.tmp\Adobe Download Assistant
    [2012-04-11:14:13:53] Application signature verified
    [2012-04-11:14:13:53] Unpackaging/validation complete
    [2012-04-11:14:13:53] No app located for appID 'com.adobe.downloadassistant.AdobeDownloadAssistant' and pubID ''
    [2012-04-11:14:14:00] Starting app installation to C:\Program Files (x86). Installing app com.adobe.downloadassistant.AdobeDownloadAssistant version 1.0.6 using the source file at file:///C:/Users/Luce/AppData/Local/Temp/AIR910B.tmp/Adobe%20Download%20Assistant
    [2012-04-11:14:14:00] Got an unexpected fatal error while in stateInstalling: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="Unhandled exception Error: Directory can't be written to" errorID=5006]
    [2012-04-11:14:14:00] Launching subprocess with commandline C:\Program Files (x86)\Common Files\Adobe AIR\Versions\1.0\Adobe AIR Application Installer -runtime "C:\Program Files (x86)\Common Files" -silent -logToStdout -url -location "C:\Program Files (x86)" -programMenu file:///C:/Users/Luce/AppData/Local/Temp/AIR910B.tmp/Adobe%20Download%20Assistant
    [2012-04-11:14:14:00] Relaunching with elevation
    [2012-04-11:14:14:03] Application Installer begin with version 3.1.0.4880 on Windows 7 x86
    [2012-04-11:14:14:03] Commandline is: -stdio \\.\pipe\AIR_4176_0 -runtime "C:\Program Files (x86)\Common Files" -silent -logToStdout -url -location "C:\Program Files (x86)" -programMenu file:///C:/Users/Luce/AppData/Local/Temp/AIR910B.tmp/Adobe%20Download%20Assistant
    [2012-04-11:14:14:03] Installed runtime (3.1.0.4880) located at C:\Program Files (x86)\Common Files\Adobe AIR
    [2012-04-11:14:14:03] Validating app in folder C:\Users\Luce\AppData\Local\Temp\AIR910B.tmp\Adobe Download Assistant
    [2012-04-11:14:14:04] Application signature verified
    [2012-04-11:14:14:04] Unpackaging/validation complete
    [2012-04-11:14:14:04] No app located for appID 'com.adobe.downloadassistant.AdobeDownloadAssistant' and pubID ''
    [2012-04-11:14:14:04] Starting silent app installation to C:\Program Files (x86). Installing app com.adobe.downloadassistant.AdobeDownloadAssistant version 1.0.6 using the source file at file:///C:/Users/Luce/AppData/Local/Temp/AIR910B.tmp/Adobe%20Download%20Assistant
    [2012-04-11:14:14:04] Installing msi at C:\Users\Luce\AppData\Local\Temp\AIR910B.tmp\Adobe Download Assistant\setup.msi with guid {969E11AA-8F3A-F162-1A5A-0965E216B6CE}
    [2012-04-11:14:14:06] Application Installer end with exit code 0
    [2012-04-11:14:14:07] Elevated install completed
    [2012-04-11:14:14:09] Application Installer end with exit code 0
    [2012-04-11:14:14:10] Subprocess Application Installer succeeded
    [2012-04-11:14:14:10] Bootstrapper end with exit code 0
    [2012-04-11:14:15:32] Application Installer begin with version 3.1.0.4880 on Windows 7 x86
    [2012-04-11:14:15:32] Commandline is: -playerVersion=11,1,102,55 -sandboxType=remote -securityDomain=airdownload.adobe.com -https=false -fromUserEvent=false -- -isinstalled com.adobe.downloadassistant.AdobeDownloadAssistant adobe.com:air0.9074419755488634 onApplicationVersion
    [2012-04-11:14:15:32] Installed runtime (3.1.0.4880) located at C:\Program Files (x86)\Common Files\Adobe AIR
    [2012-04-11:14:15:32] Application Installer end with exit code 0
    [2012-04-11:14:15:33] Application Installer begin with version 3.1.0.4880 on Windows 7 x86
    [2012-04-11:14:15:33] Commandline is: -playerVersion=11,1,102,55 -sandboxType=remote -securityDomain=airdownload.adobe.com -https=false -fromUserEvent=true -- -launch com.adobe.downloadassistant.AdobeDownloadAssistant -- eyJXQ0RTZXJ2ZXIiOiIiLCJwbGF0Zm9ybSI6IndpbmRvd3MiLCJwY2lkIjoiMTMzNDE0NjM1OTkxMS02NDc1OTMuM jEiLCJ0cmVhdG1lbnRpZCI6InVua25vd24iLCJzZXNzaW9uaWQiOiIxMzM0MTQ2MzU5OTExLTY0NzU5MyIsInByb2R 1Y3QiOiJtYXN0ZXJfY29sbGVjdGlvbiIsInJlZ2lvbiI6ImZyX0ZSIiwibGFuZ3VhZ2UiOiJGcmFuw6dhaXMiLCJ2a XNpdG9ySUQiOiJbQ1NddjF8MjdDMkJBQTIwNTMxMTAwMC00MDAwMDEwNTQwMDA4Q0QwW0NFXSIsInByb2R1Y3RGdWx sTGFiZWwiOiJDUzUuNSBNYXN0ZXIgQ29sbGVjdGlvbiJ9
    [2012-04-11:14:15:33] Installed runtime (3.1.0.4880) located at C:\Program Files (x86)\Common Files\Adobe AIR
    [2012-04-11:14:15:33] Launching subprocess with commandline C:\Program Files (x86)\Adobe Download Assistant\Adobe Download Assistant.exe
    [2012-04-11:14:15:34] Application Installer end with exit code 0
    [2012-04-11:14:16:04] Launching subprocess with commandline C:\Program Files (x86)\Common Files\Adobe AIR\Versions\1.0\Resources\Adobe AIR Updater -updatecheck
    [2012-04-11:14:16:04] Runtime Installer begin with version 3.1.0.4880 on Windows 7 x86
    [2012-04-11:14:16:04] Commandline is: -updatecheck
    [2012-04-11:14:16:04] Installed runtime (3.1.0.4880) located at C:\Program Files (x86)\Common Files\Adobe AIR
    [2012-04-11:14:16:04] Performing pingback request
    [2012-04-11:14:16:05] Pingback request completed with HTTP status 200
    [2012-04-11:14:16:05] Starting runtime background update check
    [2012-04-11:14:16:05] Begin Background update download from http://airdownload.adobe.com/air/3/background/windows/x86/patch/3.1.0.4880/update
    [2012-04-11:14:16:05] Unpackaging http://airdownload.adobe.com/air/3/background/windows/x86/patch/3.1.0.4880/update to C:\Users\Luce\AppData\Roaming\Adobe\AIR\Updater\Background
    [2012-04-11:14:16:44] Unpackaging complete
    [2012-04-11:14:16:44] Download success
    [2012-04-11:14:16:44] Runtime updated downloaded
    [2012-04-11:14:17:03] User had deferred installing the update
    [2012-04-11:14:17:03] Runtime Installer end with exit code 0
    [2012-04-11:14:17:23] Application Installer begin with version 3.1.0.4880 on Windows 7 x86
    [2012-04-11:14:17:23] Commandline is: -playerVersion=11,1,102,55 -sandboxType=remote -securityDomain=airdownload.adobe.com -https=false -fromUserEvent=true -- -launch com.adobe.downloadassistant.AdobeDownloadAssistant -- eyJXQ0RTZXJ2ZXIiOiIiLCJwbGF0Zm9ybSI6IndpbmRvd3MiLCJwY2lkIjoiMTMzNDE0NjM1OTkxMS02NDc1OTMuM jEiLCJ0cmVhdG1lbnRpZCI6InVua25vd24iLCJzZXNzaW9uaWQiOiIxMzM0MTQ2MzU5OTExLTY0NzU5MyIsInByb2R 1Y3QiOiJtYXN0ZXJfY29sbGVjdGlvbiIsInJlZ2lvbiI6ImZyX0ZSIiwibGFuZ3VhZ2UiOiJGcmFuw6dhaXMiLCJ2a XNpdG9ySUQiOiJbQ1NddjF8MjdDMkJBQTIwNTMxMTAwMC00MDAwMDEwNTQwMDA4Q0QwW0NFXSIsInByb2R1Y3RGdWx sTGFiZWwiOiJDUzUuNSBNYXN0ZXIgQ29sbGVjdGlvbiJ9
    [2012-04-11:14:17:23] Installed runtime (3.1.0.4880) located at C:\Program Files (x86)\Common Files\Adobe AIR
    [2012-04-11:14:17:23] Launching subprocess with commandline C:\Program Files (x86)\Adobe Download Assistant\Adobe Download Assistant.exe
    [2012-04-11:14:17:23] Launching subprocess with commandline C:\Program Files (x86)\Common Files\Adobe AIR\Versions\1.0\Resources\Adobe AIR Updater -applyupdates "c:\program files (x86)\adobe download assistant\adobe download assistant.exe"
    [2012-04-11:14:17:23] Runtime Installer begin with version 3.1.0.4880 on Windows 7 x86
    [2012-04-11:14:17:23] Commandline is: -applyupdates "c:\program files (x86)\adobe download assistant\adobe download assistant.exe"
    [2012-04-11:14:17:23] Installed runtime (3.1.0.4880) located at C:\Program Files (x86)\Common Files\Adobe AIR
    [2012-04-11:14:17:23] Installed app (com.adobe.downloadassistant.AdobeDownloadAssistant) located at c:\program files (x86)\adobe download assistant\adobe download assistant.exe
    [2012-04-11:14:17:24] Starting runtime background update installation
    [2012-04-11:14:17:24] Launching subprocess with commandline C:\Users\Luce\AppData\Roaming\Adobe\AIR\Updater\Background\updater -update "c:\program files (x86)\adobe download assistant\adobe download assistant.exe"
    [2012-04-11:14:17:24] Runtime updater successfully launched
    [2012-04-11:14:17:24] Runtime Installer end with exit code 0
    [2012-04-11:14:17:28] Runtime Installer begin with version 3.2.0.2070 on Windows 7 x86
    [2012-04-11:14:17:28] Commandline is: -update "c:\program files (x86)\adobe download assistant\adobe download assistant.exe"
    [2012-04-11:14:17:28] Installed runtime (3.1.0.4880) located at C:\Program Files (x86)\Common Files\Adobe AIR
    [2012-04-11:14:17:28] Installed app (com.adobe.downloadassistant.AdobeDownloadAssistant) located at c:\program files (x86)\adobe download assistant\adobe download assistant.exe
    [2012-04-11:14:17:28] Application Installer end with exit code 0
    [2012-04-11:14:17:31] Relaunching with elevation
    [2012-04-11:14:17:31] Launching subprocess with commandline c:\users\luce\appdata\local\temp\aird589.tmp\adobe air installer.exe -ei
    [2012-04-11:14:17:34] Runtime Installer begin with version 3.2.0.2070 on Windows 7 x86
    [2012-04-11:14:17:34] Commandline is: -stdio \\.\pipe\AIR_5416_0 -ei
    [2012-04-11:14:17:34] Installed runtime (3.1.0.4880) located at C:\Program Files (x86)\Common Files\Adobe AIR
    [2012-04-11:14:17:34] Starting silent runtime update. Updating runtime from version 3.1.0.4880 to version 3.2.0.2070
    [2012-04-11:14:17:34] Installing msi at c:\users\luce\appdata\local\temp\aird589.tmp\setup.msi with guid {47FA2C44-D148-4DBC-AF60-B91934AA4842}
    [2012-04-11:14:17:37] Runtime Installer end with exit code 0
    [2012-04-11:14:17:38] Elevated install completed
    [2012-04-11:14:17:40] Launching subprocess with commandline c:\program files (x86)\adobe download assistant\adobe download assistant.exe
    [2012-04-11:14:17:40] Runtime Installer end with exit code 0
    [2012-04-11:14:18:11] Launching subprocess with commandline c:\Program Files (x86)\Common Files\Adobe AIR\Versions\1.0\Resources\Adobe AIR Updater -updatecheck
    [2012-04-11:14:18:11] Runtime Installer begin with version 3.2.0.2070 on Windows 7 x86
    [2012-04-11:14:18:11] Commandline is: -updatecheck
    [2012-04-11:14:18:11] Installed runtime (3.2.0.2070) located at c:\Program Files (x86)\Common Files\Adobe AIR
    [2012-04-11:14:18:11] Performing pingback request
    [2012-04-11:14:18:12] Pingback request completed with HTTP status 200
    [2012-04-11:14:18:12] Starting runtime background update check
    [2012-04-11:14:18:12] Clearing unused background update directory
    [2012-04-11:14:18:12] Begin Background update download from http://airdownload.adobe.com/air/3/background/windows/x86/patch/3.2.0.2070/update
    [2012-04-11:14:18:12] Unpackaging http://airdownload.adobe.com/air/3/background/windows/x86/patch/3.2.0.2070/update to C:\Users\Luce\AppData\Roaming\Adobe\AIR\Updater\Background
    [2012-04-11:14:18:12] Runtime update not available
    [2012-04-11:14:18:12] Unpackaging cancelled
    [2012-04-11:14:18:12] Runtime Installer end with exit code 0
    [2012-04-11:20:47:56] Runtime Installer begin with version 2.5.1.17730 on Windows 7 x86
    [2012-04-11:20:47:56] Commandline is: -silent -eulaAccepted -programMenu AdobeHelp.air
    [2012-04-11:20:47:56] Installed runtime (3.2.0.2070) located at c:\Program Files (x86)\Common Files\Adobe AIR
    [2012-04-11:20:47:56] Invoking Application Installer for combined install
    [2012-04-11:20:47:56] Launching subprocess with commandline C:\Users\Luce\AppData\Local\Temp\AIR529C.tmp\Adobe AIR\Versions\1.0\Adobe AIR Application Installer -runtime C:\Users\Luce\AppData\Local\Temp\AIR529C.tmp -silent -withRuntime -url -programMenu -eulaAccepted file:///C:/Users/Luce/Documents/Adobe/CS5.5%20Master%20Collection/Adobe%20CS5_5/payloads/ AdobeHelp/AdobeHelp.air
    [2012-04-11:20:47:56] Application Installer begin with version 2.5.1.17730 on Windows 7 x86
    [2012-04-11:20:47:56] Commandline is: -runtime C:\Users\Luce\AppData\Local\Temp\AIR529C.tmp -silent -withRuntime -url -programMenu -eulaAccepted file:///C:/Users/Luce/Documents/Adobe/CS5.5%20Master%20Collection/Adobe%20CS5_5/payloads/ AdobeHelp/AdobeHelp.air
    [2012-04-11:20:47:56] Installed runtime (3.2.0.2070) located at c:\Program Files (x86)\Common Files\Adobe AIR
    [2012-04-11:20:47:57] Unpackaging file:///C:/Users/Luce/Documents/Adobe/CS5.5%20Master%20Collection/Adobe%20CS5_5/payloads/ AdobeHelp/AdobeHelp.air to C:\Users\Luce\AppData\Local\Temp\fla63BB.tmp
    [2012-04-11:20:48:02] Application signature verified
    [2012-04-11:20:48:02] Unpackaging/validation complete
    [2012-04-11:20:48:02] No app located for appID 'chc' and pubID '4875E02D9FB21EE389F73B8D1702B320485DF8CE.1'
    [2012-04-11:20:48:02] Converting unpackaged application to a native installation package in C:\Users\Luce\AppData\Local\Temp\fla76DF.tmp
    [2012-04-11:20:48:06] Native installation package creation succeeded
    [2012-04-11:20:48:06] Starting silent app installation to C:\Program Files (x86)\Adobe. Installing app chc.4875E02D9FB21EE389F73B8D1702B320485DF8CE.1 version 3.4.980 using the source file at file:///C:/Users/Luce/Documents/Adobe/CS5.5%20Master%20Collection/Adobe%20CS5_5/payloads/ AdobeHelp/AdobeHelp.air
    [2012-04-11:20:48:06] Installing msi at C:\Users\Luce\AppData\Local\Temp\fla76DF.tmp\setup.msi with guid {1E9362FB-5844-A463-42F9-F45B29B11024}
    [2012-04-11:20:48:10] Application Installer end with exit code 0
    [2012-04-11:20:48:11] Subprocess app installer succeeded
    [2012-04-11:20:48:11] Runtime Installer end with exit code 0
    [2012-04-11:20:55:51] Runtime Installer begin with version 2.5.1.17730 on Windows 7 x86
    [2012-04-11:20:55:51] Commandline is: -silent -eulaAccepted -programMenu AdobeStory.air
    [2012-04-11:20:55:51] Installed runtime (3.2.0.2070) located at c:\Program Files (x86)\Common Files\Adobe AIR
    [2012-04-11:20:55:51] Invoking Application Installer for combined install
    [2012-04-11:20:55:51] Launching subprocess with commandline C:\Users\Luce\AppData\Local\Temp\AIR92B7.tmp\Adobe AIR\Versions\1.0\Adobe AIR Application Installer -runtime C:\Users\Luce\AppData\Local\Temp\AIR92B7.tmp -silent -withRuntime -url -programMenu -eulaAccepted file:///C:/Users/Luce/Documents/Adobe/CS5.5%20Master%20Collection/Adobe%20CS5_5/payloads/ AdobeStory1.0-mul/AdobeStory.air
    [2012-04-11:20:55:52] Application Installer begin with version 2.5.1.17730 on Windows 7 x86
    [2012-04-11:20:55:52] Commandline is: -runtime C:\Users\Luce\AppData\Local\Temp\AIR92B7.tmp -silent -withRuntime -url -programMenu -eulaAccepted file:///C:/Users/Luce/Documents/Adobe/CS5.5%20Master%20Collection/Adobe%20CS5_5/payloads/ AdobeStory1.0-mul/AdobeStory.air
    [2012-04-11:20:55:52] Installed runtime (3.2.0.2070) located at c:\Program Files (x86)\Common Files\Adobe AIR
    [2012-04-11:20:55:52] Unpackaging file:///C:/Users/Luce/Documents/Adobe/CS5.5%20Master%20Collection/Adobe%20CS5_5/payloads/ AdobeStory1.0-mul/AdobeStory.air to C:\Users\Luce\AppData\Local\Temp\flaA5BB.tmp
    [2012-04-11:20:55:55] Application signature verified
    [2012-04-11:20:55:55] Unpackaging/validation complete
    [2012-04-11:20:55:55] No app located for appID 'com.adobe.AdobeStory' and pubID '4875E02D9FB21EE389F73B8D1702B320485DF8CE.1'
    [2012-04-11:20:55:55] Converting unpackaged application to a native installation package in C:\Users\Luce\AppData\Local\Temp\flaAEA1.tmp
    [2012-04-11:20:55:56] Native installation package creation succeeded
    [2012-04-11:20:55:56] Starting silent app installation to C:\Program Files (x86). Installing app com.adobe.AdobeStory.4875E02D9FB21EE389F73B8D1702B320485DF8CE.1 version 1.0.571 using the source file at file:///C:/Users/Luce/Documents/Adobe/CS5.5%20Master%20Collection/Adobe%20CS5_5/payloads/ AdobeStory1.0-mul/AdobeStory.air
    [2012-04-11:20:55:56] Installing msi at C:\Users\Luce\AppData\Local\Temp\flaAEA1.tmp\setup.msi with guid {CDDE6E3D-4433-4B84-39A3-4A049A5F0491}
    [2012-04-11:20:56:01] Application Installer end with exit code 0
    [2012-04-11:20:56:02] Subprocess app installer succeeded
    [2012-04-11:20:56:02] Runtime Installer end with exit code 0
    [2012-04-11:20:57:30] Runtime Installer begin with version 2.5.1.17730 on Windows 7 x86
    [2012-04-11:20:57:30] Commandline is: -silent -eulaAccepted -desktopShortcut -programMenu DesktopPreviewer.air
    [2012-04-11:20:57:30] Installed runtime (3.2.0.2070) located at c:\Program Files (x86)\Common Files\Adobe AIR
    [2012-04-11:20:57:30] Invoking Application Installer for combined install
    [2012-04-11:20:57:30] Launching subprocess with commandline C:\Users\Luce\AppData\Local\Temp\AIR154E.tmp\Adobe AIR\Versions\1.0\Adobe AIR Application Installer -runtime C:\Users\Luce\AppData\Local\Temp\AIR154E.tmp -silent -withRuntime -url -desktopShortcut -programMenu -eulaAccepted file:///C:/Users/Luce/Documents/Adobe/CS5.5%20Master%20Collection/Adobe%20CS5_5/payloads/ AdobeContentViewer-mul/DesktopPreviewer.air
    [2012-04-11:20:57:30] Application Installer begin with version 2.5.1.17730 on Windows 7 x86
    [2012-04-11:20:57:30] Commandline is: -runtime C:\Users\Luce\AppData\Local\Temp\AIR154E.tmp -silent -withRuntime -url -desktopShortcut -programMenu -eulaAccepted file:///C:/Users/Luce/Documents/Adobe/CS5.5%20Master%20Collection/Adobe%20CS5_5/payloads/ AdobeContentViewer-mul/DesktopPreviewer.air
    [2012-04-11:20:57:30] Installed runtime (3.2.0.2070) located at c:\Program Files (x86)\Common Files\Adobe AIR
    [2012-04-11:20:57:31] Unpackaging file:///C:/Users/Luce/Documents/Adobe/CS5.5%20Master%20Collection/Adobe%20CS5_5/payloads/ AdobeContentViewer-mul/DesktopPreviewer.air to C:\Users\Luce\AppData\Local\Temp\fla2739.tmp
    [2012-04-11:20:57:32] Application signature verified
    [2012-04-11:20:57:32] Unpackaging/validation complete
    [2012-04-11:20:57:32] No app located for appID 'com.adobe.dmp.contentviewer' and pubID ''
    [2012-04-11:20:57:32] Converting unpackaged application to a native installation package in C:\Users\Luce\AppData\Local\Temp\fla29E8.tmp
    [2012-04-11:20:57:32] Native installation package creation succeeded
    [2012-04-11:20:57:32] Starting silent app installation to C:\Program Files (x86)\Adobe. Installing app com.adobe.dmp.contentviewer version 1.4.0 using the source file at file:///C:/Users/Luce/Documents/Adobe/CS5.5%20Master%20Collection/Adobe%20CS5_5/payloads/ AdobeContentViewer-mul/DesktopPreviewer.air
    [2012-04-11:20:57:32] Installing msi at C:\Users\Luce\AppData\Local\Temp\fla29E8.tmp\setup.msi with guid {A8EB1D0F-867D-8ECB-FA3D-22D07803ECC1}
    [2012-04-11:20:57:34] Application Installer end with exit code 0
    [2012-04-11:20:57:34] Subprocess app installer succeeded
    [2012-04-11:20:57:34] Runtime Installer end with exit code 0
    [2012-05-11:09:56:53] Application Installer begin with version 3.2.0.2070 on Windows 7 x86
    [2012-05-11:09:56:53] Commandline is: -playerVersion=11,2,202,235 -sandboxType=remote -securityDomain=airdownload.adobe.com -https=false -fromUserEvent=false -- -isinstalled com.adobe.downloadassistant.AdobeDownloadAssistant adobe.com:air0.6693857708014548 onApplicationVersion
    [2012-05-11:09:56:53] Installed runtime (3.2.0.2070) located at c:\Program Files (x86)\Common Files\Adobe AIR
    [2012-05-11:09:56:54] Application Installer end with exit code 0
    [2012-05-11:09:56:56] Application Installer begin with version 3.2.0.2070 on Windows 7 x86
    [2012-05-11:09:56:56] Commandline is: -playerVersion=11,2,202,235 -sandboxType=remote -securityDomain=airdownload.adobe.com -https=false -fromUserEvent=true -- -launch com.adobe.downloadassistant.AdobeDownloadAssistant -- eyJwY2lkIjoiMTMzNjcyMjk1ODM2Ny00NTgxNjAuMjEiLCJ0cmVhdG1lbnRpZCI6IkVCWUZIIiwibGFuZ3VhZ2UiO iJGcmFuw6dhaXMiLCJzZXNzaW9uaWQiOiIxMzM2NzIyOTU4MzY3LTQ1ODE2MCIsInByb2R1Y3QiOiJwcmVtaWVyZV9 wcm8iLCJ2aXNpdG9ySUQiOiJbQ1NddjF8Mjc1RDU2ODc4NTMxMTNDNS02MDAwMDEwNTQwMDE3MUU2W0NFXSIsInBsY XRmb3JtIjoid2luZG93cyIsInByb2R1Y3RGdWxsTGFiZWwiOiJBZG9iZSBQcmVtaWVyZSBQcm8gQ1M2IiwiV0NEU2V ydmVyIjoiIiwicmVnaW9uIjoiZnJfRlIifQ==
    [2012-05-11:09:56:56] Installed runtime (3.2.0.2070) located at c:\Program Files (x86)\Common Files\Adobe AIR
    [2012-05-11:09:56:56] Launching subprocess with commandline C:\Program Files (x86)\Adobe Download Assistant\Adobe Download Assistant.exe
    [2012-05-11:09:56:59] Application Installer end with exit code 0
    [2012-05-11:09:57:27] Launching subprocess with commandline c:\Program Files (x86)\Common Files\Adobe AIR\Versions\1.0\Resources\Adobe AIR Updater -updatecheck
    [2012-05-11:09:57:28] Runtime Installer begin with version 3.2.0.2070 on Windows 7 x86
    [2012-05-11:09:57:28] Commandline is: -updatecheck
    [2012-05-11:09:57:28] Installed runtime (3.2.0.2070) located at c:\Program Files (x86)\Common Files\Adobe AIR
    [2012-05-11:09:57:28] Performing pingback request
    [2012-05-11:09:57:28] Starting runtime background update check
    [2012-05-11:09:57:28] Clearing unused background update directory
    [2012-05-11:09:57:28] Begin Background update download from http://airdownload.adobe.com/air/3/background/windows/x86/patch/3.2.0.2070/update
    [2012-05-11:09:57:28] Unpackaging http://airdownload.adobe.com/air/3/background/windows/x86/patch/3.2.0.2070/update to C:\Users\Luce\AppData\Roaming\Adobe\AIR\Updater\Background
    [2012-05-11:09:57:29] Runtime update not available
    [2012-05-11:09:57:29] Unpackaging cancelled
    [2012-05-11:09:57:29] Runtime Installer end with exit code 0
    [2012-05-11:14:19:25] Bootstrapper begin with version 2.5.0.16600 on Win x86
    [2012-05-11:14:19:25] Installed runtime (3.2.0.2070) located at c:\Program Files (x86)\Common Files\Adobe AIR
    [2012-05-11:14:19:25] Launching subprocess with commandline "Adobe AIR Application Installer.exe" "C:\Users\Luce\AppData\Local\Temp\AIR1830.tmp\Adobe Download Assistant"
    [2012-05-11:14:19:25] Application Installer begin with version 3.2.0.2070 on Windows 7 x86
    [2012-05-11:14:19:25] Commandline is: "C:\Users\Luce\AppData\Local\Temp\AIR1830.tmp\Adobe Download Assistant"
    [2012-05-11:14:19:25] Installed runtime (3.2.0.2070) located at c:\Program Files (x86)\Common Files\Adobe AIR
    [2012-05-11:14:19:26] Validating app in folder C:\Users\Luce\AppData\Local\Temp\AIR1830.tmp\Adobe Download Assistant
    [2012-05-11:14:19:27] Application signature verified
    [2012-05-11:14:19:27] Unpackaging/validation complete
    [2012-05-11:14:19:27] Installed app (com.adobe.downloadassistant.AdobeDownloadAssistant) located at C:\Program Files (x86)\Adobe Download Assistant\Adobe Download Assistant.exe
    [2012-05-11:14:19:30] Starting app update of C:\Program Files (x86). Updating from com.adobe.downloadassistant.AdobeDownloadAssistant version 1.0.6 to com.adobe.downloadassistant.AdobeDownloadAssistant version 1.2 using the source file at file:///C:/Users/Luce/AppData/Local/Temp/AIR1830.tmp/Adobe%20Download%20Assistant
    [2012-05-11:14:19:30] Installing msi at C:\Users\Luce\AppData\Local\Temp\AIR1830.tmp\Adobe Download Assistant\setup.msi with guid {9866E5F0-121F-E018-E2D1-2E1770847ABF}
    [2012-05-11:14:19:33] Error occurred during msi install operation; beginning rollback: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]
    [2012-05-11:14:19:33] Rolling back install of C:\Users\Luce\AppData\Local\Temp\AIR1830.tmp\Adobe Download Assistant\setup.msi
    [2012-05-11:14:19:33] Rollback complete
    [2012-05-11:14:19:33] Got an unexpected fatal error while in stateInstalling: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]
    [2012-05-11:14:19:33] Launching subprocess with commandline c:\Program Files (x86)\Common Files\Adobe AIR\Versions\1.0\Adobe AIR Application Installer -runtime "c:\Program Files (x86)\Common Files" -update -silent -logToStdout "C:\Program Files (x86)\Adobe Download Assistant\Adobe Download Assistant.exe" file:///C:/Users/Luce/AppData/Local/Temp/AIR1830.tmp/Adobe%20Download%20Assistant 1.2
    [2012-05-11:14:19:33] Relaunching with elevation
    [2012-05-11:14:19:48] Application Installer begin with version 3.2.0.2070 on Windows 7 x86
    [2012-05-11:14:19:48] Commandline is: -stdio \\.\pipe\AIR_3640_0 -runtime "c:\Program Files (x86)\Common Files" -update -silent -logToStdout "C:\Program Files (x86)\Adobe Download Assistant\Adobe Download Assistant.exe" file:///C:/Users/Luce/AppData/Local/Temp/AIR1830.tmp/Adobe%20Download%20Assistant 1.2
    [2012-05-11:14:19:48] Installed runtime (3.2.0.2070) located at c:\Program Files (x86)\Common Files\Adobe AIR
    [2012-05-11:14:19:48] Installed app (com.adobe.downloadassistant.AdobeDownloadAssistant) located at C:\Program Files (x86)\Adobe Download Assistant\Adobe Download Assistant.exe
    [2012-05-11:14:19:48] Validating app in folder C:\Users\Luce\AppData\Local\Temp\AIR1830.tmp\Adobe Download Assistant
    [2012-05-11:14:19:49] Application signature verified
    [2012-05-11:14:19:49] Unpackaging/validation complete
    [2012-05-11:14:19:49] Starting silent app update of C:\Program Files (x86). Updating from com.adobe.downloadassistant.AdobeDownloadAssistant version 1.0.6 to com.adobe.downloadassistant.AdobeDownloadAssistant version 1.2 using the source file at file:///C:/Users/Luce/AppData/Local/Temp/AIR1830.tmp/Adobe%20Download%20Assistant
    [2012-05-11:14:19:49] Installing msi at C:\Users\Luce\AppData\Local\Temp\AIR1830.tmp\Adobe Download Assistant\setup.msi with guid {9866E5F0-121F-E018-E2D1-2E1770847ABF}
    [2012-05-11:14:19:54] Application Installer end wi

    From the behavior you describe it sounds like either you have a software firewall which is not allowing the Adobe Download Assistant to access the Internet or you are on a managed network.  Please try configuring your software firewall to allow the Adobe Download Assistant to access the Internet.  If you continue to face difficulties you can also initiate a direct download by following the steps listed at http://forums.adobe.com/thread/981369.

  • Re: Adobe Download Assistant not working after bluescreen

    I'm having the same problem on mac osx lion:
    I downloaded adobe download manager
    I installed adobe download manager
    I launche adobe download manager
    No features of adobe download manager are functional. I get a welcome screen that asked me to sign in, yet the sign in link and the help link in the upper right hand corner are not responsive.
    I cannot quit the application.
    I must force quite to exit the application.
    I have reinstalled twice, including downloading the software a second time.
    I think you folks have a bad build of the ada.

    I installed http://codykrieger.com/gfxCardStatus and disabled graphics switching and the adobe download assistant still did not function.
    One would think that a software company such as adobe would make an application that does not require a large segment of users to go in and fiddle with settings just so that they can download a trial version of adobe software.  This is really lame.

  • Pourquoi adobe download assistant ne me propose pas le téléchargement de Adobe Première Pro CS6 ?

    pourquoi adobe download assistant ne me propose pas le téléchargement de la version d'essai de Adobe Première Pro CS6 ?

    pourquoi adobe download assistant ne me propose pas le téléchargement de la version d'essai de Adobe Première Pro CS6 ?

  • I downloaded the adobe XI software and it shows in my Adobe download assistant as downloaded but I can not open it and it is not a part of my applications. Very frustrating download process as I just want to convert a PDF file to an editable word document

    I downloaded the adobe XI software and it shows in my Adobe download assistant as downloaded but I can not open it and it is not a part of my applications. Very frustrating download process as I just want to convert a PDF file to an editable word document...

    Odonnells52 you will still need to install Adobe Acrobat Professional prior to being able to make edits to PDF or utilize Acrobat.   By default the installation files have been saved to your download folder.
    If you continue to face difficulties with the Adobe Download Assistant then please see Troubleshoot Adobe Download Assistant.
    You can also download the installation files directly from Download Acrobat products | Standard, Pro | XI, X if you are unable to locate the downloaded installation files.

  • Adobe Download Assistant not installing

    I'm trying to download the CS6 trials on a MacbookPro running Mountain Lion; however on opening the AdobeDownloadAssistant.dmg it will load, then give me an error message with the following:
    "Sorry, an error has occurred.
    The application could not be installed because the installer file is damaged. Try obtaining a new installer file from the application author."
    When I try to download the apps straight from the cloud toolbar, it tries to take me to a link, which doesn't lead anywhere. Eg, when trying to "try" Photoshop Extended, in Safari it will take me to:
    aam://SAPCode=PHSP?passPhrase=ZGpLQ9U9dEgsq0r0f87dOTP/mGZPUOBjl9FpXKYTZ8ks/NB3Hninigi9kaTk QA3hMECy0lp+rOvaKTUi1emimiupaCWVu5Zjpb/WHOInRL5xPqDwPwwOP35FC5kr1z5VkI4H4dAiT4OhyosSgc2nns 78ZkT5ZsriXPR0ryqFe90=
    Any ideas? Very frustrating, I'm keen on trying these out while I have time at the moment... have wasted a good part of the day so far trying to get it sorted. Any help is much appreciated!

    Hi All,
    yesterday evening I tried to download the CS6 trial as well, and had the same problems. Here is how I solved it:
    1.) After clicking on "Download" I have copied the Adobe Download Manager.dmg to the desktop
    2.) Install download manager, and click OK when the "Sorry, ... " error message appears.
    3.) Go to the Adobe Download Manager file (see below), right click, and click on "Show package contents"
    3.) After clicking "Show Package Contents" go to: Contents/Resources/Adobe Download Assistant/Contents/MAC OS/ and click on Adobe download assisstant
    (Do not try the Contents/Mac OS/install adobe download manager because you will have the same error message. Go to the folder as described above)
    4.) after clicking "Adobe download assisstant" you should be able to log in and download the desired software
    I hope I could help, it worked for me
    (MBP+Lion)

  • Adobe Download Assistant Will Not Recognize My Adobe ID

    I've been an Adobe customer / forum user since before ID's were tied to email addresses.  My product registrations going back to 1996 through CS 5.5 apps are recorded under that ID.  Since I have to change my email address every couple years to escape spammers, I do not want to change my Adobe ID (and go through the hassle of re-recording the record of registered apps) to a "fluid" ID like an email address.
    Automatic registration and now Adobe Download Assistant will not accept an Adobe ID that is not an email address, yet I can still use it to 'manually' register new / upgrade product purchases.  The problems this poses are two-fold:
    Since I can only manually register new / upgrade products, I cannot obtain any "registration bonus" downloads.
    I cannot download trial versions of apps I want to check out.
    Adobe needs to get its act together and tell its gen-X / Millenials / Kid Web and software development staff that not all Adobe IDs are email addresses, but might also be a unique user ID string.
    Further, due to an individual's email address volatitility (virtually everyone in my email address book had their email address change every 2- 3 years due to ISP demise, merger, personal relocation, job change etc.), Adobe should return to - or at least give precedence to - the model of UID / PW authentication instead of email address / PW authentication.  This would lower Adobe maintenance effort / cost for user accounts as one could simply sign in with UID + PW and change email address for the account as necessary.  As it is now, Adobe CANNOT deal with a user whose email address changes. 
    When Adobe changed from UID precedence to email precedence, I could not register Acrobat Pro (2007) during registration so I used my email address at that time to register the product.  When that email address ceased to exist, I tried to get Adobe to transfer that registration to my old [non-email address] Adobe ID, and, over several months of email exchanges, they ended up admitting they could not do it.  I could not make the change as the SN was already marked as used in there system so simply re-registering it to my existing account wouldn't work either.
    This has been an ongoing issue with "legacy" users since 2006 at least, and NEEDS TO BE RESOLVED ASAP!!!!
    Wayne M Cole AGCV CSCV, CLVI
    Proprietor
    IHP Legal Video Service
    Infinity Heart Producfions,
    Contributing Editor,
    Government Video Magazine

    There you go MISSING THE POINT AGAIN!! My Registered products WILL NOT FOLLOW MY UID IF I CHANGE IT, NEVER DID SINCE 2007.  Saying the will is false information which I alerted Adobe to back in 2007 and is a problem y'all never fixed.    
    Just a little over a week ago, I got I got LightRoom 4 ug from a LR 3 I had purchased in March.  Signing on with my legacy UID (non-email) allowed me ADD those registrations to my account, as I had cor CS 5.5, 4, 3, etc. etc.  Now, isn't it odd that the very day after I posted here, when I sign in to my account it shows NO REGISTERED PRODUCTS!!!  If I look at my order history, it has orders from Adobe store from last weeks CS6 MC purchase back to 2007 when I started buying from Adobe directly after the local brick and mortar resellers disappeared. 
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    Naturally, your software does not let me put it back to the same UID I use to sign on with so THE LINK TO ALL MY REGISTERED PRODUCTS IS GONE, I CANNOT REGISTER NEW ONES (which was no problem just a day or two before posting here) WHICH PROVES WHAT I WAS TOLD IN 2007 - WHEN YOU CHANGE UID'S YOUR LEGACY REGISTRATIONS WILL BE LOST!!!
    So, in summary you (Adobe at least, and I suspect you personally) went in and messed with my legacy account, deleting all my registrations, as I was told in 2007 would happen and advised to keep the old UID if I did not want to blow away those registrations, when I explicity did NOT want to make such changes.  And, should I need an SN for some upgrade offer or to install an update for an older product that I did not transition to the new facility, I have to HOPE that I had I can find the original purchase invoice and that there is a copy of the SN / Reg card attached to it.
    THANKS A PANT LOAD!!

  • Downloading a trial - problem with the Adobe Download Assistant

    Q: What is the Adobe Download Assistant?
    A: Trial versions of Adobe Creative Suite, Photoshop Elements, and Adobe Premiere Elements are downloaded using the Adobe Download Assistant — a small application that is meant to improve download reliability and avoid issues that commonly occur during large downloads, such as frequent disconnects. After the trial product is downloaded, Adobe Download Assistant should automatically start installing the product.
    Q: I installed the Adobe Download Assistant, but my trial didn't download?
    A: Under certain conditions, the Adobe Download Assistant installs but does not immediately start downloading the trial product. If this happens:
    1. Quit the Adobe Download Assistant.
    2. In your browser, return to the product trial download page on Adobe.com. Refresh the page, then click the Download now button again and follow the prompts.
    Important: When you start the download, be sure to select your User folder or Desktop folder. A common cause of errors are due to attempts to download the Adobe Download Assistant to the Program Files/Applications folder. The Adobe Download Assistant only downloads the trial application files. Once the download is complete it will  launch the application installer; when the installer  is launched you can then choose to install the actual trial application into the Program Files/Application folder.
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    or
    Adobe Download Assistant FAQ
    Q: I've have a problem on Windows 7. The download manager just sits there, and does nothing, even after I navigate back to the trial page. It turns out that you can't install Flash in the Programs folder. You have to pick a different folder for ADA to actually work?
    A: You are correct, the Adobe Download Assistant does not have sufficient permission to save files to the Program Files folder. If you run the Adobe Download Assistant as an administrator, or save to a different location (for example, in your Users folder), this should resolve the issue.
    Q: When I try and download the Creative Suite Design Premium the Download Assistant opens and I log in. On the top it says "Welcome, User" but on the bottom right below the action bar for the download it says "Sign in ith your Adobe ID to continue" and the action/download bar just sits there. I have quit and restarted numerous times and even left it running all night. Nothing is working though. I have Windows 7 Home Premium and see no error messages.
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    Q: I am trying to download the Premiere trial version onto Windows. I had no issues installing Adobe Download Assistant, however when I tried to log in, it came up with error 100, claiming it could not communicate with the internet.
    A: Many of the errors which forum users are experiencing with the download process is due to trying to download to the Program Files/Applications folder. This seems to cause Error 100, 101, 107, and even problems with being able to extract the install files after the download completes. The Adobe Download Assistant is only downloading the install files.  Once the download is complete it will then launch the installer.  Once the installer itself is launched you can then install to the Program Files/Application folder.
    Q: I've tried everything and nothing works. I'm really frustrated and I don't know what else to do. How can I download a trial?
    A: Another way to get trials of Adobe software is to sign-up for a Free Creative Cloud Membership. With Creative Cloud Membership you can download full, downloadable 30-day trials of all our CS6 Master Collection straight to your desktop, and store up to 2GB of files. Alternately, you can review http://forums.adobe.com/thread/981369 which provides information on how to obtain direct downloads.

    I have suddenly become computer illiterate... that's the only conclusion I can draw from my total failure to install the Premiere Pro CS6 trial version for Mac.
    Step1: I downloaded the Adobe Downloader Assistant installer and installed ADA in the default location (/Applications), which then was followed by said ADA launch. I logged in, selected PP and started a 2 hrs download of a 1.7 GB file.
    Step2: I come back after a while and find a nice DVD icon on my Desktop, reading PP CS6: Great! I quit ADA and open that folder, to find another folder in it, with 3 subfolders and an "Install" application. Click on it. Nada. Reclick on it. Same + an error -1704 "can't open application".
    Step3-30: I am cutting a long story short, but after reading all the support threads I could find, trying to reinstall ADA on my desktop, relog on the website, restart and cancel PP CS6 download a few times (without ADA noticing that there was already a 1.7 GB corresponding to that same file), and repeatedly failed to launch the install.app, I decided to act stupidely and remove all files and go to:
    Step 31: reinstall ADA, re-download PP CS6.
    Step 32: I waited after the install, nothing happened so I went to the new PP CS6 "DVD" and found the "install" app, which reliably did not start anything.
    Step 33: I rebooted. After the reboot, the DVD was gone, replaced by an empty folder of the same name...
    Step 34: me typing all this... I am using a 2011 iMac running Lion and Creative Suite CS 5.5. Thanks for any pointers...

  • Error 103 on Mac 10.7.4 having downloaded PS CS6 using the Adobe Download Assistant. Why?

    I let the assistant do and chose everything that happened (is there another way?) and yet I am getting this error 103. I have found and read all the other questions on error 103 but none of the contain and actual solution. Plase HELP!

    I think I might have to resort to downloading the program from an illegal torrent, just so that I can use my legitimate-purchased product key on it. Would that constitute a form of intellectual property irony?
    I am in total agreement with PeterBFreeman. I download 20-30 GB of data per week from other sources at a fast rate, with no problems. Obviously my internet connection speed is not the issue. Nor is my ISP--like PeterBFreeman above, I have tried to do this at two locations with different ISP providers. Could it possibly be that the download-speed problems are on Adobe's end? Because that would make way way way more sense...
    And by the way, Manish in comment #3 posted a solution to every error EXCEPT error 103. Exactly which of the 10 or so solutions he provides applies to error 103? Or do I just blindly follow them all, hoping that one will work? Do you really know if any of these will work, or are you just blindly throwing solutions at me hoping that you might get lucky?
    FYI, like i clearly stated earlier, I also did a direct download...four times...each of which failed miserably (error 4960--failure mounting dmg file). I wish I could just walk away, but I absolutely depend on Adobe products to survive. So I am stuck. I feel like a battered spouse.
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    The direct download links also have problems because I can never seem to get a decent download speed--and either it times out or my browser cancells the downloads due to slow download speeds (this happens when I have no other problems with download speed for other applications, programs, media). The four times I did finally download the entire file (twice via direct download and twice via download assistant) I got errors 4960 and error 103 respectively.
    Yet, the answer we keep getting from Adobe is, "keep doing the same even though you get the same crappy result every time". This is literally insane. Or I get just straight aversion of the question--either blaming my ISP, or my internet speed or by calling my problem "Rare" when it clearly isnt that rare.
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    1) What is error 103? (i.e. can you give me a semi-coherent definition of what error 103 is?)
    2) What causes error 103? (other than it being rare?)
    3) Can you give me some step by step instructions to fix or avert this problem? (instructions for error 103. Not error 100, 101, 102, 104, etc)
    4) If the causes can be many, what are they and can you give me step by step instructions for each of the possible causes?

  • Where is CS 5.5 Design Standard in Adobe Download Assistant?

    Hi,
    First my platform is Mac. And I am user form UK (Europe).
    I am traing to upgrade CS 5 Design Standard to CS 5.5 . I cant finde any direct download so I decide I will download trial version and after that I will bay upgrade key for $ 299 from adobe store online. When I go to Adobe Dwonload Assistant I cant finde CS 5.5 Design Standard is only CS 5.5 Designe Premium version in there.
    Am I looking in wrong place? I use help and it says it should be there. Is it any easyer way to upgrade ? Please help?
    Many Thanks
    Bartek

    Jeff,
    Thanks for the prompt and informative reply. I have now resolved my problem and successfully downloaded (and installed) CS 5.5 Design Standard.
    If you want to investigate in order to help other customers, here's the full story.
    I'm running Windows 7 Professional 64-bit on a brand-new high-performance laptop (HP Pavilion dv7t). My default browser is Firefox (version 9.0.1).
    When I clicked the Download button on the CS 5.5 Design Standard page (the one you provided the link to, which I had already found & used), the Adobe Download Assistant was downloaded and subsequently installed. But when I ran it, there was no download of the product queued up:
    Logging in didn't change that situation:
    After reading your reply (and now armed with the knowledge of what behavior to expect), I decided to try again. To eliminate any potential artifacts of my previous failed attempt, I first uninstalled Adobe Download Assistant, and then did the download again. Unfortunately, the result was exactly the same as before (i.e. as shown in my screenshots above).
    So then (while holding my nose) I tried doing the download using Internet Exploder Exploiter Explorer 9 instead of Firefox. [As before, I  uninstalled Adobe Download Assistant to start wilth a clean slate.] The first time I clicked on the Download button, a message appeared that said my download would start soon, but after waiting 10 minutes, nothing had happened. So I reloaded the page and clicked the button again. This time it worked properly (exactly as you had described) and I was able to download the product.
    BTW, I began my evaluation of the trial product by using the new Photoshop, and I can see (and appreciate) many improvements and new features (I had been using CS4 previously). I expect I will be purchasing an upgrade.
    Again, thanks for helping me get beyond a frustrating situation.
    - Bob (a.k.a. dojnburn)

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