Very new to ARD. Quick question re: Cannot connect to client

I will try to be brief here. I have a MacBookPro running ARD 3. I stay in conntact with my 86 year old mom with iChat and have controlled her emac with ARD 2.2 in the past. She has moved to a new home and nothing changed on her machine. I upgraded to the ARD 3.0, yet all passwords remained the same. When I try to connect, I see unknown under offline, yet I get an accurate ip address for her machine (had a friend verify it at her end) I am sure this is a simple fix, but being so new to this world of ip stuff, I could really use the help. Without this link, mom starts pushing buttons and can really screw up her machine. I have not done any upgrades to 3 at her end.
Thanks in advance.
Phil

Verrrry similar situation, except that I am new to the whole ARD experience. Just bought ARD 3 to use on my mom's new intel iMac.
Don't know WHAT I'm doing. I hate to admit that I don't know how to 'open port 22,' as I'm more of a photoshop/audio/video guy, and this 'networking/administering' stuff is new to me.
Is there a 'sticky' or FAQ on getting a single machine under control from my machines at home?
Sorry to be so naive, just started searching and found this topic.

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