Very slow/non-existant connection and crackling no...

Hi, I am using Homehub option 2 (if I remember correctly, where can I check this?) and as the title says I am getting a very slow and sometimes no connection at all from my boardband, as well as crackling noises from the phone itself for 2 weeks. The connection is so bad I have to use BT FON on my neighbour's to visit this forum. I phoned up once last Saturday and the guy told me there were some construction problems nearby and I had to wait. On Monday I received a text saying the fault had been fixed. I wasn't at home at all until Wednesday so I hadn't the chance to check. However the problem is still there and the crackling noise on my phone is too loud for me to phone them again. Anyway, enough with my rambling. Here's my ADSL line status. Any help will be appreciated.
ADSL line status
Connection Information
Line state
Connected
Connection time
0 days, 00:06:31
Downstream
288 Kbps
Upstream
396 Kbps
ADSL Settings
VPI/VCI
0/38
Type
PPPoA
Modulation
G.992.5 Annex A
Latency type
Interleaved
Noise margin (Down/Up)
5.3 dB / 3.9 dB
Line attenuation (Down/Up)
50.0 dB / 28.3 dB
Output power (Down/Up)
0.2 dBm / 1.1 dBm
Loss of Framing (Local/Remote)
0 / 0
Loss of Signal (Local/Remote)
0 / 0
Loss of Power (Local/Remote)
0 / 0
FEC Errors (Down/Up)
3 / 410076
CRC Errors (Down/Up)
1 / 874621
HEC Errors (Down/Up)
0 / 0
Error Seconds (Local/Remote)
1 / 146075

ADSL2+ and FTTC only
When first activated, your line is 'fully rate adaptive'. This means there's no upper limit to your sync speed (within the capabilities of your broadband product).
If your line drops frequently, has a high error rate or severe noise problems, a banded profile can be applied to aid stability.
This will force your line to sync within the range of an assigned band and is used to limit the sync rate when it's not stable above a certain rate.
The table below shows the bands used on ADSL2+ products. Details of the bands used on FTTC products has not yet been published by BT Wholesale.
Profile bands
160kb/s - 288kb/s
288kb/s - 576kb/s
576kb/s - 1152kb/s
1152kb/s - 2272kb/s
1472kb/s - 3072kb/s
2272kb/s - 4544kb/s
3328kb/s - 6656kb/s
4864kb/s - 9728kb/s
7168kb/s - 14336kb/s
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

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