Very very disappointed to Sony Xperia Z2

hi, i bought Sony Xperia Z2 mid of last year, i very happy to own it because it's has the best camera for Android.but after less than half years, this phone had "Ghost Screen" as this thread - https://talk.sonymobile.com/t5/Xperia-Z2/GHOST-touch-problem-Z2/td-p/663333 that time i tried factory reset and all suggestions from google results also not working,so i send to warranty, and wait almost 1 month just can get back my phone, and i noticed that phone i received is not same as my original phone, i think Sony Server Center changed another phone for me, either repaired phone by other owner or new phone,but this is not a big issue, as long as i can use back my phone now Sony Xperia Z2 give me another issue - "Camera Not Available"many functions cannot use included Camera, Video and others, except these, battery also drain very fast, overnight the battery can drop from 30% to 2% without data and wifi my warranty is over, but i will send it to warranty, if need any charges i won't consider to repair anymore and just keep it as backup phone, and buy another new flagship phone NOT from SONY anymore last to say, i really disappointed to Sony phone

Did you try to do a PC Companion phone repair? This will do a clean installation of the latest firmware and will also wipe your internal memory.
Open PC companion -> Support zone -> Phone/tablet software update -> Repair my phone/tablet (blue link style). Follow the steps given, do not connect your phone until prompted to press volume down while plugging USB cable.
http://www.sonymobile.com/gb/tools/pc-companion/

Similar Messages

  • Sony xperia z2 dk36 dock purchasing problems very annoying

    Dear Sony,
    I have several complaints sony accesory and could not find/purchase dk 36 magnetic charging dock in our country Turkey, xperia contact center also could not help me. Here is my correspondence with sony;
    ME:
    Message:
    I just purchased xperia z2 - D6503 from online reseller in our country on 30.10.2014 Turkey, but I am not satisfied accessory out of the box; box contains just entry level headphones, ac adaptor and usb cable..
    One of my friends (and same device sold that european countries) purchased same model device with lower price and its box contains full accesory; DK36 magnetic charging dock, mdr-nc31em headphones and front glass protectıve film. I wish to have these accesory (at least charging dock) because I paid higher price in our country and I am not satisfied sony's sales policy.
    Sony:
    Dear Levent HIZBUL,
    Thank you for contacting Sony Xperia support.
    First of all we are sorry to answer your mail with delay.
    With regards to your inquiry, we would like to inform you that Sony Mobile products' sales kit contents may vary depending on market or country/region. Sony Xperia™ Z2 mobile phones' sales kit contents in Turkish markets include MH750 headset, charger, USB cable, display protector and documentation.
    Should you require any further assistance please contact us through the telephone number +90 212 473 77 77. For more information on our products, services and support please visit www.sonymobile.com.
    Please be aware that if you do not respond within 7 days of this email your query will be automatically closed. Any further communications will not reach our support and a new query will need to be raised.
    Kind Regards,
    Gülçin Armağan
    ME:
    Hello,
    I disappointed that sales kit strategy, so where can I buy a dk36 magnetic charging dock and how much is it cost?
    Sony:
    Thank you for contacting Sony Xperia support.
    First of all we are sorry to answer your mail with delay.
    With regards to your inquiry, Sony Mobile Products become available in the Turkish market via Sony Centers and our company's official sales partners (operators and their chain of mobile stores). When Sony Mobile announces the release of a Product, the retailers carry out their orders as they wish, Sony Mobile delivers them the Products and this way they become available to end-users.
    Please note that the availability of our products depends on the retailers' orders and stock while price depends on each company/shop's pricing policy. Therefore we cannot provide you with information about a specific price. Lastly, we would recommend you to conduct personal research in Sony Centers and mobile stores in order to find and purchase the Sony Xperia product you want.
    If you would like to find and purchase Sony Mobile accessories please contact your nearest Sony Center.  You can find the nearest Sony Center from www.sony.com.tr web site.
    Should you require any further assistance please contact us through the telephone number +90 212 473 77 77. For more information on our products, services and support please visit www.sonymobile.com.
    Please be aware that if you do not respond within 7 days of this email your query will be automatically closed. Any further communications will not reach our support and a new query will need to be raised.
    Kind Regards,
    Gülçin Armağan
    Sony Xperia Support
    ME:
    I could not find any information for xperia z2 dk36 dock neither online store nor other sony stores, this indicates I can not buy original sony accesory in our country and this is very annoying.
    I satisfied xperia z2 product but not satisfied sony’s poor after sales support.
    I noticed that sony really do not care its customers especially in our country.
    I disappointed again and I am tired my complaints to sony so I am ending this conversation.

    Hi, Sony is correct with regards to different accessories being avaible in different countries......with regards to the magnetic charger have you looked at other forms of purchasing it from other retailers for instance Amazon or eBay etc?
    Not 100% sure which online retailers are available where you live but i'm sure there must be some retailers offering it.
    Good luck 

  • The Bluetooth low energy protocol is not backward compatible with classic Bluetooth protocol. My iPhone 4s can not find my sonny in-dash player. However my iPhone 3GS does it. Very disappointed with this. Any idea how it can be fixed???

    The Bluetooth low energy protocol is not backward compatible with classic Bluetooth protocol.
    My iPhone 4s can not find my sonny in-dash player. However my iPhone 3GS does it. Very disappointed with this.
    Any idea how it can be fixed??????

    Hello,
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    I know that this does not answer the why it does not work, but it should work. Do you have to somehow re-pair the new phone up to the player?  Not  knowing the model of the Sony it is hard to investigate.
    And I hate to ask but are you sure that the Bluetooth radio is on in the phone?
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  • Best buy, please help me on this! very disappointed and frustrated!!

    Here is my complaint:
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    here is the detail of this mover coupon:
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    It does not have Westinghouse TV mentioned in the exclusion list and I donot believe it is a UMRP product!
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    Products in the following categories are excluded from this offer:
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  • Very happy with SONY customer service

    I had a problem with my new SONY Xperia Z3 and I'm very happy and grateful to SONY customer service. They fixed the problem very fast and in a very comfortable way.
    My next Smartphone will be a SONY, of course!
    Thank you very much SONY
    Luis

    Always great to hear, I hope you have no further issues
     - Official Sony Xperia Support Staff
    If you're new to our forums make sure that you have read our Discussion guidelines.
    If you want to get in touch with the local support team for your country please visit our contact page.

  • Very loud, but very weak vibration motor [Xperia Z1]

    Hi,
    I've bought new Sony Xperia Z1 a few days ago and overall it's a great device, but there is one issue, which is very annoying for me. 
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    I have the exact same issue.  When the phone is in my holster and vibrates to remind me of a meeting, I can hear the vibrate but not really feel it.  I had a Samsung Galaxy S3 before this and I could feel the vibration all the time and not really feel it.
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  • I am very disappointed in CFBuilder 2

    I have been using CFBuilder since it first came out. I went through some of the early beta annoyances and even some of the situations where a new beta version came out and stopped the current one from working, effectively halting my production until it was fixed. That being said, I love CFBuilder and it has been a mostly positive experience. It has all of the good things about CFEclipse, with a lot of helpful enhancements.
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    Being a developer myself, I understand all to well the need to get a product released and making money, but this product is unusable and is making Adobe look bad. I talked to a number of developers at cf.Objective about this and I wasn't surprised that many of them shared my negative experience.
    Because I have had issues upgrading from one version to the next in the past, it is my practice to install a fresh version, so there are less issues. I am running Windows 7, but I have talked to friends that are working on Macs and have experienced these problems as well. Here are just a few of my gripes:
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    - In addition to the syntax highlighting breaking, it seems to hang much of the time. It actually crashed my editor a couple of times. Even when I set the setting to make it only refresh when you save, it still seemed to try to update anyway.
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    --^ everything this guy says.
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    Jason and I (and others, I'm sure) are at least here to say, "it doesn't suck for us".
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    /charlie

  • I am a long-term user of Lightroom as a standalone product with a perpetual licence. As a retired person on limited income, it is very disappointing to me that Adobe have introduced the 'Creative Cloud' (CC) subscription service in order for me to be able

    I am a long-term user of Lightroom as a standalone product with a perpetual licence. As a retired person on limited income, it is very disappointing to me that Adobe have introduced the 'Creative Cloud' (CC) subscription service in order for me to be able to continue upgrading this excellent product. It will be for me too expensive at the minimum cost of £9 per month. The additional services that CC brings are personally of no relevance or usefulness. Adobe should be prepared to support existing users who are, like myself, non commercial, amateur photographers by giving them the simple opportunity to upgrade to Lightroom 6 as a standalone, perpetual licence product. As a member of a camera club I know my co-members who use Lightroom are equally disappointed by this move to a subscription-only service.

    john beardsworth wrote:
    John Waller wrote:
    However, Adobe will soon introduce Cloud only features into Lightroom CC for which LR6 (perpetual license) owners will have to wait until LR7 (paid upgrade).
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    kwdaves wrote:
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  • TS1538 Hi technical support Team of  Apple  I am sorry but this time  I am very disappointed with IPhone and  IOS 7.1, actually I have IPhone 5,5S both and I was trying to Restore  my Phone for sell Because I want to by IPhone 64 Gold but unfortunately   

    Hi technical support Team of Apple  I am sorry but this time  I am very disappointed with IPhone and  IOS 7.1, actually I have IPhone 5,5S both and I was trying to Restore  my Phone for sell Because I want to by IPhone 64 Gold but unfortunately    both phone stuck on recovery mode with error 1, and 3
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    Change Internet connections try with DFU mode, Make DFU file Also with redsnow   everything I did
    Whatever on internet information like go to  cmd and run as administrator  to make change hosts file
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    Somebody told me this is hardware problem, I make change my battery and charging connector too.
    I don’t know what to do next.. because  I don’t leave any experiment on my stuck phone..
    Note : one  is big issue that apple support team  is also and giving good answer
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    Its Really Bad its big Loss of Money I can’t afford more , Now will not Buy Any IPhone  in future if I don’t get solution..
    Thank You..

    What the **** is this taht you will not provide any service due to just a bit jailbreak..
    we are not much tecnical person.. and mostly consumer dont have good idea about Jailbreak. make your device  much better secure from hacker and jailbreak please we cant afford much money please give me any solution i ll not do jailbreak again please  

  • Customer service complaint - very disappointed

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    When I called Customer Service to tell them about my experience, I asked for a $200 credit to my account for all of the service, time, and frustration I wasted to have a functioning phone and service.  I told her that if they were not able to compensate me for that experience and reward me for being a loyal customer, my husband and I would take our business to AT&T (we are merging plans and both upgrading to an iPhone 6).  The woman I talked to asked for the amount I would feel okay with and I said $200.  She put me on hold for awhile and come back and said my $200 credit was approved and that she made note of it on my account.  I confirmed that it would show up on my next bill and that it was approved - she said yes.
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    That's terrible customer service.  Though my time is very valuable, I'm more angry that I was told that I would be credited when it wasn't true.  This was not my error, but Verizon's error and Verizon should take ownership of their mistake and honor what was said.  This is all in addition to 3 faulty phones and loss of service for days at a time.
    Sent from my iPhone

  • HT1414 My 4th gen iPod touch is slow and has a lot of lag time with the touch screen and home button. It's just slow. Its a 32 gb thats barly half way full and im very disappointed. what do i do?

    My 4th generation iPod touch is super slow and sometimes i have to click the home button multiple times before anything happens. Its up to date and is a 32 gb but barely half way full. My friends have the same kind as i do, and they have the same problem. Mine is a little over a year old and i'm VERY disappointed in something that i spent over $300 for. What am i supposed to do to make this peice of crap work like it's supposed to? I paid a lot of money for it and i expect it to work but the only thing i've heard so far is "turn it on and off." Yeah... cause that solves everything. Does anyone know how to help me?

    Periodically double click the home button and close all the apps in the recently used dock. Then power off and then back on the iPod. This frees up memory. The 4G only has 256 MB of memory.
    Also, sometimes restoring the iPod helps.

  • I am very disappointed with iTunes.  I have 1200 songs and I can't play them.  I try to play them and before one song finish a song starts playing. This then results in hearing two songs at the same time. I will like to know if you can fix this. I feel li

    I am very disappointed with iTunes.  I have 1200 songs and I can’t play them.  I try to play them and before one song finisha song starts playing. This then results in hearing two songs at the same time.I will like to know if you can fix this. I feel like listening with the iTunesplayer is useless.

    I don't know man I too hope apple will do something this new I-tunes blow my top lost my whole tune!!!

  • Very Disappointing With BT Lack Of Support !!!

    Hello Everyone
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    Thank you for your reply. My connection is so bad i'm unable to get the webpage of your link to load so i cannot use the page to submit the problem !! It has taken me a number of days just to get this page to load & i supposed to be on super fast ADSL 2 this is a joke i'm not even getting the old 56k dial up speed !! My phone has today just reconnected it'self with a dialing tone It is now extremely crackly you can bearly hear the person that calls which states BT has done nothing to fix the fault again I have already contacted them 3 times already I will try phoning them again tomorrow & this will be there last chance before i either close the account & go with a mobile phone service package or transfer my BT account to a different phone provider to see if someone else out there in the UK can actually send out an engineer to fix the fault !! I have never recieved such poor service ever before so if i have no choice but to leave BT then i will NEVER return in the future  !!

  • Very Disappointed Verizon Customer

    ATTN: VERIZON and ALL VERIZON CUSTOMERS
    I have pre-ordered two 32GB iPhones three days ago. My bill was over $500. For the money I paid, and for my expectations for Verizon customer service and integrity- I was seriously let down.
    With no tracking number, a non-functioning website, and completely clueless customer service representatives- I have come to the conclusion that Verizon Wireless does not care to show the same loyalty to its consumers as its consumers show to Verizon Wireless.
    In the name of reasonable customer service and business integrity, the very LEAST Verizon Wireless could do is publish an open letter to all iPhone pre-orderers who still did not recieve word from the company regarding their expensive purchases letting them know that all problems and delays will ironed out. Another possible solution could have been to send a simple e-mail to iPhone orderers stating this.
    My request is not unreasonable by any means. All I want is a simple acknowledgment from Verizon Wireless. Not everyone has the luxury to sit around home and wait for their iPhones to arrive. Moreover, it is quite difficult to plan for the phone's arrival when you have no clue, whatsoever, when it is shipping. I will be the least bit surprised when Verizon is flooded with complaints about how many iPhones were bounced back to the shipper because no one was home to greet their respective carrier.
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    per an email I received from Verizon.
    Congratulations and thank you for your iPhone 4 purchase.
    It has come to our attention that your order confirmation
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    Your satisfaction is extremely important to us, so we would
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  • A very disappointed returning BlackBerry user

    I am back to BlackBerry from being away for a 3 years using Android devices and I am very disappointed with the lack of Apps I can find in "BB world". I wish I had checked if my apps were available before I changed to BlackBerry. I can't find Audible, Amazon cloud player,Rhapsody, and several newspapers I read every day, just to mention a few. Also, by not supporting flash, BlackBerry is limiting the users even more because we can't even browse to websites were we have cloud services to get those services directly from their website because most websites require flash. Is BB browser ever going to support flash? I never imagine struggling so much with this device and services available because Blackberry has promised in their advertisement that we would be amazed by their new devices. Sorry BlackBerry but just having a great device doesn't cut it for me if you have no apps to run on it and you restrict users so much. What good is it to have a great device if there are not good apps to run on it? I am definitely going back to Android as soon as I can.

    Good day
    Welcome to BB forums
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    Also understand the BlackBerry 10 devices just came out even Android & I phone had some time to come out with apps!
    Third take the time to do your research on your device because the browser does have ADOBE FLASH if you want you can go to the options and turn it on!
    Want to contract me? You can follow me on Twitter @RobGambino
    Be sure to click Like! for those who have helped you.
    Click Accept as Solution for posts that have solved your issue(s)!

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