Video game trade in not showing up in pending points

Last week I traded in Call of Duty Ghosts and NBA 2k14 for the xbox 360 they asked for my information and told me to confirm on the debit card machine yet I have not seen it show up in my pending points and transactions on my Best Buy points page. Is there anyway I can get my points for this trade in?

Hello omendt,
Thank you for being a My Best Buy member, and thank you for trading in your games to Best Buy. I'll be happy to help you with this, and have sent you a private message with details on how we can support your request.
I look forward to continuing our correspondence.
All the best,
Mike|Social Media Specialist | Best Buy® Corporate
Private Message

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Online Video Game trade in broken link for Assassin's Creed games or any games with an apostrophe

When you go to Best Buy's video game trade in site you cannot add Assassin's Creed games to your cart b/c it seems like in the link the apostrophe in the title "Assassin's" conflicts with the other apostrophes in the link. Therefore the link does work. BB needs to fix this now.

Hi ceekay13,
I apologize for the lateness of my reply. As Batman1982 hinted at, we’ve been playing catchup on the forum boards ever since Thanksgiving, so I appreciate your patience while waiting for assistance.
After looking at the pricing differences you list, I too would rather visit the store to make sure I was getting the best value possible for my video games. I’m sure you were excited to get your hands on some new items using the credit you’d receive, so I’m sorry for any disappointment we may have caused when denying your trade-in request.
While I haven’t heard of us not being able to accept a trade-in based on how an order was fulfilled, please know some Best Buy locations aren’t able to process trade-in requests in the same way as others. This is because each store must follow the local ordinances their specific county has in place, and this could explain why we may have referred you to another store for assistance. Being from Minnesota though, I’m unfamiliar with Levittown’s trade-in restrictions, so please know I’m reaching out to local management to see what options we may have available. I hope to have some answers for you within the next couple of days.
Thank you for your patience,
Alex|Social Media Specialist | Best Buy® Corporate
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I have downloaded a movie with subtitle to iMovie. When playing the video, the subtitle does not show up through the entire video. It happens to my Mac Air and Mac Pro.

I have downloaded a video with subtitle. When playing the edited video, the subtitle does not show up in the entire video. The subtitle comes and goes in the video.I have tried with my Mac Pro and Mac Air, with the same result. I have downloaded movie with subtitle before and never had this problem. Please advise.

I'm not very knowledgable on this but subtitles are sometimes on a separate track from the main movie. Try opening the downloaded video in Quicktime Player and saving it - you may be asked if you want to "flatten movie". Choose to do this. The resulting movie will probably now work OK. Others may be able to supply more comprehensive instructions.
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When were the video game trade-in program terms and conditions changed?

I ask because the T&C on this page( http://www.bestbuy.com/site/null/null/pcmcat257100050022.c?id=pcmcat257100050022#howitworks&h=488 ) now say that the trade-in program is limited to one copy of a particular title per person per year. It WAS three per title per system per person per year.
But I know that some stores made up their own limits as allowed by corporate and already had the 1 per title per platform. Yet now it is listed as one copy of a title within a year. I guess corporate doesn't think that people may own multiple systems and have the same games across those systems.
Not only that but the new(to me anyway) T&C say that people are limited to 50 games in a year. Honestly, some of us go through multiple games just in a single month. Not only that but some people may now be trying to purge their PS3/360/Wii collections in order to grab a PS4/Xbox One/Wii U and may easily go over that 50 title limit.
One thing I want to know. Is the system set up to alert the cashier doing the trade-ins that a user has previously traded in their limit of a title or will something pop up to alert the cashier doing the trade-in transaction that there is a hard and fast limit of 50 per year now? Or are we required to keep a spreadsheet of everything we own and everything we've traded in prior and/or may trade in in the future?
it just seems like corporate is desperately trying to kill off the gaming and game trade-in portions of the business as fast as they can. Between jacking up the Gamer's Club Unlocked to $60 a year and REQUIRING people to buy in for TWO years to now this change in limits to the trade-in portion of the program.
For those who are like me and do trade-in games fairly often to Best Buy and may have not read it as of yet, here's the revised T&C(item 12 on the FAQ page, which looks like it was a hastily added item since #13 isn't even in the right location on the page):
Best Buy T&C:
Can I trade-in more than one item at a time? Are there any limits?For Video Games, you are limited to no more than one copy of a title within a year, or more than 50 games total in a year. If you have more you are considered a Volume Seller and the prices offered on the website, as well as any bonuses or promotions, may not apply. Contact trade-in customer service for a custom quote (1-888-602-6963).Persons or companies intending to trade-in six or more items of substantially similar products (like mobile phones, or laptops) are considered Volume Sellers and the prices offered on the website or in store, as well as any bonuses or promotions, may not apply. Contact trade-in customer service for a custom quote (1-888-602-6963). Do not bring your products to a Best Buy store as our stores are setup to only handle individual consumer transactions.

Hello CheapestGamer,
This change is new information to me as well. While I am not aware of the date the change was established, you can expect to have your game limits based on a 365 day rolling calendar. If you were to trade in 20 games by the 15th of this month, you would be able to trade in another 30 until January 15, 2015. The same goes for individual title rule.
While the system may recognize if an item has already been traded in prior to a current trade-in attempt, it is still possible that the transaction will go through. Violating the trade-in restrictions, even if the system does not catch it at the time, can result in trade-in bans.
I will try to find out if any trades done prior to the change are not currently counted toward your yearly trade limits, but unless anything different is said you should expect that current rules apply and if 27 trades were completed at the end of December, then 23 are remaining until the end of this next December.
Thank you for participating in Best Buy's trade in program. I trust that the program can continue to help you keep your game library fresh as new games are released.
Regards,
Mike|Social Media Specialist | Best Buy® Corporate
Private Message

HT4997 The imported videos by Itone is not showing up on iMovie

I downloaded YouTube videos by download helper Firefox adds software and then I convert it to MP4 by airvideo apps for ipad. Then I transfere it by I tone as was described on the help section, but still these videos are not showed up on iMovie on ipad. I can see them on Itone but I can not see any video on I movie. What is the reason, how I can solve it. Thanks

First check Restrictions to see if it has been disabled (Settings/General/Restrictions).
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As AussieDJ suggested - have your copied the files from the SD card to your hard drive? You should be able to open them in QuickTime or, at least, VLC DVD Player. I get from your message that you just want to watch the movies and not edit them?
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Try manually draging the video to your ipod. If it is on your ipod delete it and transfer it back onto your ipod. Try resetting your ipod by holding the middle button and the menu button for 10 seconds. Also try checking your ipod video settings to make sure that the settings are the way you want it.

MiniDV Video in Affert Effects not showing correct ratio.

I'd like to know how to edit minidv video in its aspect ratio in After Effects. Video is 720 by 480 and 16 by 9 (non-square pixels). When I import the video, it's stretched too tall (set to square pixels I believe). No mater how many times I change the composition ration to widescreen, it still does not show correctly.
I seem to do fine in Premiere. It automatically sets the aspect ratio for minidv video. But I can't get After Effects to do it. I don't want to spend time creating something only for it to be squished in Premiere later.
So how to do create a composition that's 16 x 9 using non-square pixels 720 by 480 that can be edited into miniDV video in adobe premiere?

If you properly interpret your footage as widescreen (AE may guess incorrectly here) and put it in any square pixel comp it will not look distorted but it may or may not fill the frame. It will only fill the frame if the frame size is the square pixel equivalent size of your widescreen footage. This applies to all non square pixel aspect ratio footage.
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Trade-ins Not Showing Up

I've traded in games two seperate times and neither have shown up on my account. One was over the past weekend, and the other was at the end of February. Also on the last one, I wasn't given my 10% GCU bonus. Is there a place I can enter the transaction id's to get credit for them?

Hello DogFromDuckhunt,
It's a good thing I was so good at Duck Hunt back in the day, or you and I might have had a problem!
Anyway,I'm sorry to hear that you haven't been seeing your points apply for game trades. This is a great way to add up some additional points for your next gaming purchase.
At this time there is no automated way to add points missed from game trade-ins. I may still be able to help though. Please watch for a private message from me shortly.
Thanks,
Mike|Social Media Specialist | Best Buy® Corporate
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Recently, I began to have problems with videos that I purchased on iTunes, downloaded them, could watch them and then delete them so I could download more purchased videos, and then when I would go to download them again later (to watch them again), it would show in iTuned that they were already downloaded. In iTunes...The "WATCH" button appears where the "Download" button usually appears...and when you click on it, the iTunes Video App launches, but the video isn't there to watch.
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Thanks Rex. I appreciate your suggestion. There are two reviews on it so far (not much substance regarding function).

Re: Trade-ins Not Showing Up

I just traded 2 games in yesterday and ran into the same issue. After checking my receipt and reviewing the online trade in prices, I did not receive my 10% either. It took 10 minutes to trade in 2 games and didn't even receive my 10%. How difficult could the trade in process be?

Hello UofVirginia,
Welcome to the forums and thank you for reaching out to us about your Trade-In and the Gamers Club Unlocked benefits. I'm sorry to hear that you weren't given the added bonus and I'll be happy to see what I can do to help.
I'm sending you a private message. Make sure you’re logged in, and click on the envelope icon on the upper right-hand corner of the page to check your forum inbox.
Thank you again for contacting us!
Blake|Social Media Specialist | Best Buy® Corporate
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Sound But No Video Adobe Flash Will Not Show My MP4 Video

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I am sorry for your confusion, mabey this will help everyone understan alittle better what my problem is.
I downloaded a home video ecourse to my computer hard drive. I then imported the MPEG-4 videos only to my video editing software where I did a little audio and video editing before they can be ready for public use. Included in the ecourse download are anumber of MPEG-4 video folders. Inside each video folder there are a number of files in addition to the MPEG-4 video file, they include in this order. a .html file, a Mpeg-4 video file, a controller.swf, an expressinstall.swf, a FirstFrame.png (Adobe Fireworks) file. a ProductionInfo.xml, and a swfobject.js file. Before I did any editing to the MPEG-4 file when I clicked on the .html the first frame and video play button would open in my browser (Internet Explorer). I click the play button and the video ran perfectly. After the editing of the MPEG-4 videos exporting back to the same folders of origin they won't show. I can hear the sound and I can see the video controller, what I don't see is my video. Can anyone help me with this? I have tried all I know and nothing has worked. i don't think it is my Adobe Flash install. By the way I am running a Micrpsoft Vista Home Premium 64-Bit OS. any help would be greatly appreciated.
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When I enter video in timeline, does not show on monitor. when I play video, can only hear audio.

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1Communicator
Does your Premiere Elements 10 run on a computer with a NVIDIA GeForce video card? If so, which specific NVIDIA GeForce card? If your computer is not using a NVIDIA GeForce video card, then that Announcement at the topic of the forum does not apply to you. This particular issue is specific for Premiere Elements 10 NVIDIA GeForce.
If all that did apply to you, what version of the driver did you roll back to?
http://www.atr935.blogspot.com/2014/02/pe10-nvidia-video-card-roll-back.html
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Adobe
Premiere Elements
10.0
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Please let us know the outcome.
Thank you.
ATR

Some videos on websites are not showing, it is just blank.

Recently, and I'm not sure what I did, because I don't remember adding or changing anything, some videos just simply stopped working. I've checked plug-ins, made sure if I had the right player and Adobe says I do.
I can see youtube, and Vimeo and some others, but it seems to be when videos are embedded. All I get is a blank space where the video should be. It's just a white space. I can right click on it, and it gives me the options of settings and stuff, but nothing I do seems to work.
Embedded youtube and Vimeo videos work, but not others. Specifically videos from Daily Motion and MSN don't work, and I'm sure others don't as well.
The other three computers in my house hold play them fine, so I know it's just '''my''' computer. I'm not very technologically savvy, so I'm not sure what else to do. I'm running the latest FireFox and even Google Chrome is not playing the same videos.

See http://kb.mozillazine.org/Images_or_animations_do_not_load
It is possible that you clicked "Block Images" in the right click context menu while trying to save an image.
Check the image exceptions: Tools > Options > Content: Load Images: Exceptions 
See [[Options window - Content panel]]
*A way to see which images are blocked is to click the favicon (Site Identification icon) on the left side of the location bar.
*A click on the "More Information" button will open the Security tab of the "Page Info" window (also accessible via "Tools > Page Info").
*Open the Media tab of the "Page Info" window.
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Video and music data not showing up in iOS7

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Anyone?
per HT3814:
Remembering audio CDs you burn
iTunes also "remembers" every audio CD you burn. However, the CD and track names are not burned onto the CD itself. If you insert the burned audio CD into another computer, or even log in as another user, the CD will be titled "Audio CD", and will have generic track names. Since the track length and the overall CD length is the same as the store-bought album, iTunes finds the information for the store-bought album when it looks the CD up online.
So why does this no longer work on my iMac?
It DID work for a playlist from multiple ripped CD's a year or so ago--has this changed in the newer iterations of iTunes?
Points given freely for help
Caroline

Video game trade in not showing up in pending points

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