Virgin email via Apple Mail problem

Hi - The search facility is temporarily down on this site, so I thought I'd post this to see if others have the same problem or there's a solution.
I'm in the UK and Virgin Media are my provider. I have a primary POP email account with them and a number of aliases within that account. But just recently two of my accounts have 'gone down', i.e. they are greyed out on the left menu.
I can still send from the accounts, but cannot receive. I can also log onto web mail without any issues, but mail is simply not downloading to Mail on my desktop. If I delete an account and set it up from scratch, it's fine again... but the problem re-occurs after a week or so.
I have spoken to Virgin support a couple of times and on the last occasion they have said there is nothing obviously wrong at their server end and it must be an Apple Mail problem... most frustrating!
Any clues anyone?

After a recommendation from support at Virgin, I had to close down the accounts and set them up again. Unfortunately they didn't warn me that I would lose all of my email!!!

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