VISA (Serial port) commands fail in the VI, but work in VISA test panel

Hi, I have an instrument which has a usb connection. When I connect it to a Windows 7 PC, it automatically picks up the driver and shows up as a "USB Serial Port (COM7) (Manufacturer is FTDI). 
When I open up NI MAX, this device shows up as COM7 (ASRL7::INSTR) under "Serial and Parallel". And, when I click on Open VISA Test Panel, and try the "*IDN?" command, it works OK.
However, the VI (which just sends a VISA command "*IDN?") gives me a time out error (0XBFF0015) or a device/resource not present error ( 0XBFFF0011). Attached is a screenshot of the VI. 
Any ideas why?
Thanks. 
PS: I went through the process to create the VISA-USB driver, but that has some other issue, but I am trying to understand why this occurs. This device also has a GPIB port and when I use a USB-GPIB adapter, it works very well. 
Solved!
Go to Solution.
Attachments:
problem_vi.JPG ‏24 KB

SysB1 wrote:
Hi, I have an instrument which has a usb connection. When I connect it to a Windows 7 PC, it automatically picks up the driver and shows up as a "USB Serial Port (COM7) (Manufacturer is FTDI). 
When I open up NI MAX, this device shows up as COM7 (ASRL7::INSTR) under "Serial and Parallel". And, when I click on Open VISA Test Panel, and try the "*IDN?" command, it works OK.
However, the VI (which just sends a VISA command "*IDN?") gives me a time out error (0XBFF0015) or a device/resource not present error ( 0XBFFF0011). Attached is a screenshot of the VI. 
Any ideas why?
Thanks. 
PS: I went through the process to create the VISA-USB driver, but that has some other issue, but I am trying to understand why this occurs. This device also has a GPIB port and when I use a USB-GPIB adapter, it works very well. 
Look up the examples that ship with LabVIEW.  What you have there isn't quite complete - for serial VISA.  While GPIB will work great with what you have, serial VISA requires you to configure your serial port and is a little more complicated to read.
Bill
(Mid-Level minion.)
My support system ensures that I don't look totally incompetent.
Proud to say that I've progressed beyond knowing just enough to be dangerous. I now know enough to know that I have no clue about anything at all.

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