Vision acquision

Hello All,
I like to implement this requirement, having start and stop buttons to record the video and store it in a video file for later viewing.
Using vision acquisition
I added "vision acquisition" tool via "vision express" for acquiring video from web cam. I am able to configure and test the video signals well by using the acquisition settings. Even after choosing the "stopped" and "image out" options in the acquisition settings, they are not appearing on the "vision acquisition" icon(see attachemnt) which is present in the block diagram . Kindly assist me in this regard,
Using NI IMAQ dx for meeting the above requirements, I shall be using IMAQ open, grab, acquire, close etc. How to store the acquired video.
which method is best, I am facing problems in both the methods.
Thanks
muthu.
Attachments:
VisionAcquisition.png ‏42 KB

For video check this might help.
Thanks
uday,
Please Mark the solution as accepted if your problem is solved and help author by clicking on kudoes
Certified LabVIEW Associate Developer (CLAD) Using LV13
Attachments:
Frames to avi.vi ‏121 KB

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Le dossier "NI-imaqdx devices" n'apparait pas dans NI-MAX(NI myrio)/USB Camerasn'est pas reconnu .

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OCR avec Vision

Bonjour,
Je débute dans labview et dans le cadre de mon projet je dois réaliser un programme qui reconnaît des caractères a partir d'image acquise par caméra usb, j'ai presque réussis a réaliser le programme que je souhaite seulement je commence a bloquer.
Voilà mon problème, je souhaiterai savoir comment refaire mon programme pour pouvoir prendre une autre image à analyser après avoir analysé les caractères de la première sans arrêter le vi et le relancer car pour le moment ce .vi ne fonctionne que pour une seule image; et si possible lancer le fichier .abc dès le démarrage du .vi sans avoir a prendre l'image faire stop et aller le chercher dans son dossier.
J'espère avoir était clair
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Pièces jointes :
Vidéo et capture d'image.vi ‏62 KB
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Bonjour,
Je n'ai pas le module Vision pour tester ton programme, mais déjà je peux voir plusieurs problèmes.
- Tout d'abord, quand tu dis qu'il ne fonctionne pas, si tu parles du fait qu'il ne soit pas exécutable, c'est tout à fait normal puisque tu as des tunnels en sortie de ta structure condition ui ne sont pas cablés.
- Ensuite, quelque chose qui m'intrigue, c'est que dans "saisie d'information", tu viens mettre ds la file d'attente "Selection de l'afficheur" et "reconnaissance des caractères", alors que lorsque tu passes dans l'une et l'autre de ces conditions, tu demandes à passer dans "Lecture de la mesure". ce qui veut dire que ton code va s'exécuter de cette manière : Selection afficheur>>reconnaissance des caractères>>Lecture de la mesure>> mais que l'appui sur fin de sélection de l'afficheur n'aura pas été vu.
- Egalement, dans l'état "Reinitialisation", tu ne viens pas initialiser grand chose mais récupérer les dernières valeurs des registres à décalage, je ne suis pas certain que ce soit la bonne solution.
J'espère que ces remarques t'aideront à avancer.
Cordialement,
Olivier L. | Certified LabVIEW Developer

New Black BT Vision box - what is missing, a discu...

Maybe it's just me but here is a list of things which are currently missing or wrong with the new BT Vision box (black edition with new interface and OS). Thought it might be useful to keep a list of these going which people can add to.
would also appreciate it if anyone can help with any of these issues in case i've missed something
Red button doesn't work - believe this is 'coming soon'. you can still access the channels by going to 301 or 302
Teletext doesn't work - the button pops up a message saying it's not available, coming soon?
There is no way to set recordings to over run? - this used to be very handy on old box, particularly with live shows. is this being brought back?
No signal strength tester - you used to be able to check digital signal reception strength and quality from the settings menu, not any more
Pressing 'play' when viewing a recording doesn't flash up the progress bar - any other good way to do this, used to be handy. Fix: pressing "select" does the trick
no HD Freeview - the box isn't capable, wondering whether they might upgrade us to YouView later on for this?
No options to set resolution - used to be able to define 720p or 1080i for instance, not any more
Sky Sports small white box - a small logo in the bottom right area, not sure what this is or why it's now there?
Subtitles on iPlayer missing
Some reported picture quality issues - both on SCART and HDMI
On the plus side:
Bigger capacity on the hard disc
Faster inteface and movement between sections
Nice new design and sharp interface resolution
Channel logos / graphics now in the information bar menu
When in the TV Guide there's still a small box showing you what you are watching on the current channel
Music playlist
Bookmarks
Reinstatement of the 30s jump and better fast-forward / rewind (30s jump doesn't work on Sky Sports)
Ability to jump to specific point in recordings (you need to start it first, then stop and go back into it to have option)
Ability to reenter a recording at a time offset
Icon to show which recordings have been watched
HD iPlayer
Recently viewed in iPlayer
Ability to resume a programme on iPlayer
Ability to resume on demand
Disk usage on Recordings page
Auto switching format for HDMI and SCARTOne-press toggling of Subtitles and Audio
Previous channel facility
'Play all' feature for On Demand series
anything else people want to add?

Subtitles on iPlayer
Life | 1967 Plus Radio | 1000 Classical Hits | Kafka's World
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Zen Vision M 30GB - How to edit more than one tag at once

Hello,
I?m looking for a comfortable way to edit the tags on my player. I?ve installed ZEN Vision M Series Media Explorer, but I can only add one file at once. I?ve tried a normal tageditor, but I can't see the player in the device list.
Does anyone know a tool for editing more than one file at once ?
Thanks
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I do it in winamp, and then i copy songs back to player .)

MediaSource Recognition Problem? (Zen Vision:

OK, I had a Zen 20GB for the last year and I loved it to bits. Worked great, but just before Christmas it fell in some water and died . I replaced it with a 60GB Zen Vision:M and didn't mind too much because I had less than GB of space left and would have had to replace it soon anyway.
Now onto my question. With my Zen 20GB when I used Media Source (I think v.3 came with it but I can't remember) it would let me search my Zen and edit tracks in it. The search function was IMO fantastic, especially with a music collection as large as mine. Now when I connect my ZV:M it connects fine. I've transferred plenty of music without bother using Windows Media Player.
However, when I open Media Source (both v.3 and v.5) it doesn't give me any option to explore my Zen like it did when I had my 20GB. I can still explore it using the Zen Explorer, but since this doesn't let you edit the properties for several tracks at a time I find it very frustrating.
Also, if I chose to "Transfer Music", "Transfer Playlist" or "Sync Music" in Media Source I get the message "No Creative mp3 player is detected. Please connect your mp3 player and try again."
Now, I know it's connected since I can explore the contents fine in Zen Explorer and I can transfer to it using WMP. Is there something I haven't installed correctly that is stopping Media Source from recognising my player? It just seems strange since it seems to be the only application not working for it.
Thanks for the help (and sorry if this has been covered else where. I searched but couldn't find anything).

You must also download and install the corresponding MediaSource plugin for your MP3 player in order for MediaSource 5 to detect your MP3 player.

NOT so happy CONCLUSION after all -- Installation of my ZEN Vision M (30 G

Sunday 2/3/06
Let's see, I had a problem with losing my AUDIO. Finally, I had to do a full re-install on my S.B. Audigy 2zs. I even moved it to a different PCI connector on the MB. After a full re-installation... sweet sound again.
As to the Zen itself, I keep having problems.... I am trying to update all the applications (C MediaSourde and C Media explorer) and even there I am finding problems.
When I download the upgrade file to my PC ([color="#ff3300">CMS5_PCAPP_LB_5_0_38.exe), and?try opening it, it HANGS... that's it... so I have not been able to upgrade it. And if I don't upgrade it, then I will have the same erratic behavior will all these applications. They work sometimes and sometimes they don't.
If I really force the issue, opent the explorer and the MediaSource, where I have my "library" of songs... and WHEN the ZEN is recognized by everyone (This is ramdon condition, sometimes yes, many times no), I am able to drag and drop some songs from my "library"?to the ZEN.... but I?still don't have a clear path to do this consistently... ?
Tuesday report 2/26/06:?
[color="#ff0000"](I?don't want anybody to get the ideal all is well now... I thought it was... Yesterday, but not today)
Today I?was able to?to Rip a couple of CDs and "transfer" them to the ZEN. Some of the songs?have noises?though... I don't know what causes that. But the applications are still buggy, they don't work consistently all the time. I just "sense" something is not right with my PC.
[color="#ff0000"]No only that... This installation knocked off my Audio!... even though I have a Creative Sound Blaster Audigy 2zs platinum! (Audio Card)... So I have NO SOUND right now?and therefore I can not use WMP-0 to rip cd's because it tells me I have not audio and I am not in the mood to deal the WMP now. So I had to use the Creative MediaSource 5, to do the ripping and the synchronizing. It did the job ok, except for the noise...
I tried everything to re-install my Audio. Tried the latest dri've...Nothing. Went back to my old one (before this installation) and it DID NOT work either!? Amazing how complicated this has become....
Monday report 2/25/06: I did not do much on the Zen today. But I did notice the WPM 0, still goes crazy (crashed) when trying to find the Zen. The WMP0 crashed today once. Also, there seem to be some conflict among certain programs... It almost seems as if more than one applications is biding for the Zen when they see it. (i.e. if the WMP is open and try opening the Creative Explorer app... it will not open... but only until I close the WMP...then the apps springs up just like that. That's it. - Good night.
I SO, IT seems like I am not out of the woods yet... I wonder if I ever will.
?
Quick Tips (I see people asking the same questions)
If your ZEN seems "dead" then you need to RESET it. How? insert a "clip" (or other sharp tool. Clip works best) in the hole for RESET, located at the bottom of the ZEN (by the "dongle" connector)<?
Connect your ZEN to a "USB-PORT" (not to a "hub")?A USB-PORT is located on your computer (the box). A "Hub" is a little box connected to one USB-PORTS and it "splits" this port into several USB-Connectors... ideally useful for "devices" that do not required lost of information or current (i.e. mouse, drawing table, keyboard, etc). Devices that required a continuous or heavy amounts of information (i.e. External Hard Dri'ves, Camcorders, Webcams sometimes, required an individual USB-PORT)<?Two things here:?- This link is for the original messagehttp://forums.creative.com/creativel...essage.id=7293?[size="+2"][color="#ff0000"]2- Happy Conclusion installing the ZEN Vision M (30 Gig)(I am writing this for several reasons. Mainly, because it was a difficult installation and I wanted to summarize the 200 or 300 steps/actions I did that led me to solve the problem successfully. I always do this when I have a difficult installation and then I save it for the next time I need it (i.e. changing computers). I certainly don?t want to waste all that effort. One thing I learned about ?technology? is hard to learn it but it can be forgotten so easily, if you don?t take notes.)
---------------------------------------
[size="+2"][color="#ff3300">What was causing the problem?
Two things:
First, problems with Windows and the computer itself.
Second, the Creative applications were horrible at first, they would not open right away and when they did? sometimes 5 or 0 seconds later? they would crash just by clicking on something? and so Windows kept giving me those Error boxes and I kept sending them to Microsoft?(I must have sent at least 00 if not more!) I was also having problems with my graphics, every time an application would crash, then all kind of weird graphics would take place when dragging things around. I also had problems at one time with my Anti-virus/fire-wall Icon going dark after several re-boots, so I had to kick it to get it working?. Oh well, I just want you to get a flavor for how bad things were yesterday.
When I first installed the software, nothing worked!... My computer was noticeably SLOWER and SLUGHISH? Actually I was worry about my computer itself because I have never seen it this bad!... I thought a virus the size of an elephant had gotten into the pc somehow, no kidding so I ran the anti-virus, anti-spy, just to make sure. Sometimes if you firewall is down, you can get viruses in an instant!... I hope you people know this by now. And if the firewall fails and viruses get in, is just at moments like these? when you are trying to get things to work and downloading stuff from the Internet and so on.
The computer was just sloooowww? sluggish?.. and crashy (new word?)?.
I must have rebooted my system from 40 to 50 times, and I am not exaggerating. At some point I even had trouble turning off the PC. There were like three time where it would just sit there in ?limbo? (hung/crashed), so I had to actually switch the?PC OFF on the back of the box, the only way to turn it off? And of course, when you do that, you can be sure you will have all kinds of interesting things when you try to boot up again! (like all kinds of funny displays on my screen, or Windows giving me the ?black screen and white text? asking me to choose a way to boot up, like ?boot up normally? or ?boot up using the last configuration that worked,? (I did this like?7 times all together).
[size="+2"][color="#ff3300">So how did?everything go?from ?so bad? to ?so wonderful?? I don?t really know exactly!
But I suspect three things happened:
- Windows sent me a couple of upgrades (I get them automatically)? I have NO IDEA what they were, but whatever they were, helped!
?2 - As I read and read, things began to come back to my brain. Especially a post reply that gave me the hint (Reformatting the dri've in the Zen) would finally let me ?transfer? my stuff to the Zen
?3 - An lastly, after I have ?cleaned, reformatted the dri've, got rid off the ?firmware? (not a good thing to do), Then I could not make Windows see the ZEN no matter what I did!? I did what worked before (connecting and disconnecting the USB cable from the white adapter (dungle?) connected to the ZEN). Usually when you do this, Windows being a ?plug and play? OS, it usually ?sees? when a new ?device? is plugged in one of the USB ports, or disconnected from a port, as well. In other words it ?recognizes? the device (connectivity) and if the software and driver are already install, the device should come ali've and work! That is the reason you always install the software and drivers first, and usually re-boot the system once, so that when you connect the ?device? (ZEN), it should work!
[size="+2"][color="#ff3300">Let me recap I what happened:
?- I installed the s/w and as I already said, it was horrible.
?2- The Windows updates, somehow were helping a little bit.
?3- I also downloaded the latest updates from Creative.com (downloads/upgrades). I downloaded the ?firmware? (the ?upgrade,? which is the OS=Operating System for the ZEN. Just like ?Windows? is to the PC) and other ?patches? for?the ?creative media source 5? and ?Zencast organizer? (3 updates). I am sure this upgrades helped some, as well.
?4- After trying so many times, I was finally able to open the ?Zen Media Explorer? (Icon looks like a picture of the Zen). When this opens, it shows you everything inside the Zen just like in the ?explorer? (nice). That meant I had connectivity! (good).
?5- Since I had ?connectivity? (access) to the ZEN, My next attempt was to ?transfer? some files down to the ZEN? but this proved impossible!... Somehow, at some?point, by accident (I?did not even notice it)? I was able to transfer ONE song to the ZEN, which gave me hope. After all, if you can do it once, you should be able to do it again. BUT, I couldn?t
?6- Then a nice lady?who responded to my first post, told me she had basically the same problems and the solution was to ?Clean and re-format? the ?Disk dri've?in the ZEN. She said that once she?did that, everything would sort of fall into place? and she was right!
?7- I unplugged the ZEN from the PC and read somewhere how ?to clean, reformat, upgrade or replace the ?firmware,? Not sure still, but it'ss something like ?resetting (with a clip) the Zen and holding the ?power? slide in the ON position? something like that, and that brings a special screen with 4 choices:
Clean<
Reformat dri've (erases everything!), <
Replace firmware (careful here!), <
Reboot. <
Then it'ss pretty easy?to do a lot of ?damage? in a few seconds!... ([color="#ff3300">careful here if you are not used to the sensitivity of the "touch-pad")In my case I did not care since I had not put anything there yet. I erased EVERYTHING!... (not a good thing). I should have been more careful and simply use option 2 (reformat the dri've). Chances are this would have been enough to transfer songs to the ZEN. But since I get crazy when doing stuff like this, I went ahead a cleaned everything.
?8- Then I realized I had erased the ?firmware. As you already know this is the ?heart? of the Zen. (like Windows to the PC). Finally I went to Creative.com/downloads and downloaded it (the full version). But if you remember in #3, I had also downloaded the ?firmware? upgrade as well. The reason this is significant, is, that when I finally recovered ?connectivity? to the ZEN, I? tried both files, but the one that ZEN accepted was the upgrade! (I found this interesting? since I would have thought the full version would have been the correct choice? see?... little things you learn.
?9- As I already gave you a hint in #8, once I had the ?firmware? ready to install, the system kept telling me it could NOT see the ZEN. I connected and disconnected the USB cable several times? rebooted the pc? this helps sometimes, but nothing!... FINALLY, I read somewhere, I should go to the ?device manager? and check what was going on.. ? EUREKA ? indeed I found the ZEN with a ?Yellow mark? on the side, which always means trouble. Basically, I used the ?uninstall? option (based of the principle that simply ?un-installing and installing back something? sometimes this works. In other words, the ZEN was ?stucked. So when I ?removed? It from the ?Device Manager? list (I don?t recall if I rebooted here? but it never hurts!), then all of the sudden? a little icon in Windows (on the small tray=bottom right corner (with the clock and Date),? acknowledged?a new deviced had been connected to Windows. (connectivity back again! Yeahhh).
?0- Now that had ?connectivity? (Big step), I could try installing the ?firmware. And as I already explained, the ?upgrade? was the one that ZEN took. As soon as you clicked on the file, a box opened and asked if you wanted to install the ?firmware. I said yes and voila!... The Zen started accepting it's and when it ended, just like a PC, the ZEN rebooted itself and I was able to see the familiar interface (the same folders as before) but not contents at all? empty!
?- At this?point?I opened the ?Creative Media Source organizer,? went to my ?playlist? and from there, just click and drag some songs and dropped them on top of the Zen Icon (just like dropping files in a folder). And yes, the files were finally ?transferred? to the ZEN. Unplugged the USB cable from the Zen (or the Zen does not play anything). The songs were there and I was FINALLY able to listen to them from the ZEN!... Wonderful. Oh yes, using the same technique (drag and drop), I put a wmv video and was able to watch it as well... Now I know why people rave about the little screen... nice!
?2- In the mean time, without noticing? Just like the nice lady?from the post said, everything seemed to have fallen into place!
?In Summary: The applications ( the creative programs=icons)?were opening normally and quickly now, and many of the errors I got before when clicking on certain things, disappeared. I am sure I will still find some problems here and there, but basically the thing works now the way it is supposed to.
?Just a matter of clicking, dragging and dropping items?into the Zen?.yes, that simple!
?Good luck!
[url="http://forums.creative.com/creativelabs/board/message?board.id=dap&message.id=7293">[/url]
Message Edited by em2253 on 2-26-2006:39 AM
Message Edited by em2253 on 2-3-20060:32 AM
Message Edited by em2253 on 2-3-200602:26 PM
Message Edited by em2253 on 0-02-200702:3 AM

[url="http://web6.streamhoster.com/em2253/ZEN/ZenDeviceManager.wmv]See Movie[/url]?Hi, take a look at the movie... hopefully I answer to your question is there. [b]Let me know if you can NOT see it... [/b]and I will send you a picture. [color="#ff0000"]and if you can see the movie, give me feedback on it. Did it look ok in your computer? (it changes with all computers depending on your setting and player!). [color="#ff0000"]Was the sound ok?I almost wish I had not titled this post as "Happy Conclusion." It was happy but only a day or two... then I started having other problems... unbelievable. So, If I gave the wrong impression, sorry!

Image processing with imaq vision with 2 webcams on the same computer

Hi,
I'm currently trying to set up 2 usb webcams (logitech quickcam for notebooks pro). I want to be able to have them both run simultaneously and do some image processing with the images that I get from both cameras with labview and imaq vision.
As of right now, I'm having trouble getting both cameras to run at the same time. Any help would be gladly appreciated. Thanks.

The USB IMAQ driver will not support running 2 USB cameras at a time (I believe it is a limitation of the DirectShow interface). You could open one camera, acuqire an image, close the reference to that camera and then do the same for the second camera.
If you need simultaneous acquisition, look at possibly moving to 1394 cameras or analog cameras.

Image Processing and machine vision don't appear in Function Palette

Hi,
I have problem and I can't solve it
Image Processing and machine vision don't appear in Function Palette, Although I set up NI imaq and NI Vision Acquisition Why??
Anyone can help me?
Solved!
Go to Solution.

If the image is already a Grayscale U8 image you would just have to save it to a bitmap file using the IMAQ WriteFile VI. If not, use the IMAQ Cast Image VI to convert it to a Grayscale U8 and then save it.
Also, it would probably be better to create a new thread for questions like these.
Cameron T
Applications Engineer
National Instruments

Compatibility issue between Netop Vision 7.2 and Lenovo System Update 4.01

I am just posting this here as an FYI.
It seems that if Vision 7.2 (perhaps older versions also) is installed, Lenovo System Update can no longer download updates. The list of updates is still downloaded and the updates applicable to the system are shown, but the actual download fails.
I suspect it may be related to how Vision 7 modifies the network stack in Windows to block web browsing. (Note that I didn't have any issues actually browsing the web with a browser, only downloading in TVSU failed).
I have a more detailed writeup on my blog: http://svenaelterman.wordpress.com/2011/12/20/software-interplay-issues-netop-vision-7-2-and-lenovo-...

I am just posting this here as an FYI.
It seems that if Vision 7.2 (perhaps older versions also) is installed, Lenovo System Update can no longer download updates. The list of updates is still downloaded and the updates applicable to the system are shown, but the actual download fails.
I suspect it may be related to how Vision 7 modifies the network stack in Windows to block web browsing. (Note that I didn't have any issues actually browsing the web with a browser, only downloading in TVSU failed).
I have a more detailed writeup on my blog: http://svenaelterman.wordpress.com/2011/12/20/software-interplay-issues-netop-vision-7-2-and-lenovo-...

Creative Zen Vision M Media Explorer does not work on Vi

I plugged in my device, all I can see was the name of the device under Portable Devices.
When I access Media Explorer, it said my device is not connect but in fact it actually is.
If I copy a file via Portable Devices, it automatically freezes up my computer.
Any idea how to resolve this problem?
Best regards,
TriMessage Edited by trihhoang on 0-23-200702:32 PM

You should be able to use WMP 2 to sync your files to the player . As long as the files have album art it will transfer. You can not add the album art to files that are already one the player .You would have to delete & then sync the files that have the art. Also You may be able to use the Zen Vision M Explorer for Vista on the Win7 just install using compatibilty mode for Vista (if Win7 has that as an option) there was one written for 64 bit systems as well as 32 bit. You can tell which is which by the file name. 64 is in the file name for a 64bit system/ 32 in the 32 bit system file name.http://support.creative.com/Products...VARSET=prodfaq:PRODFAQ_433,VARSET=CategoryID:23 Click on View all Downloads

Problems Please help...zen vision

I have an Creative Zen vision and installed it and the computer detect it but I cant install it because the computer cant find the drivers? and I have sp2 and windows media player 0... HELP!!

I also am having this issue. Where I have installed the software for the M and after doing so I plug it in and get the Driver installation that fails to find drivers. If I try to open the creative explorer or the firmware upgrade released yesterday both say no device attached.

BT Vision TV Essentials Extra Set-Up Issue/Aerial

Hi,
Ordered BT Vision TV Essentials EXTRA. Don't feel it was made particularly clear that by ordering the EXTRA channels it required the Home Hub to be directly connected to the BT Vision box via an ethernet cable and that powerline adapters were only for YouView BT TV Essentials.
Our Home Hub is connected to the home computer upstairs, where a new master socket was fitted when we first got BT Infinity. The television is downstairs on the opposite side of the house where the BT Vision box will be. I phoned BT and after originally being told I would have to pay £35 for home installation (which I now assume just means a guy plugging in the HDMI cable, ethernet cable etc) but then phoned the technical department and a very helpful lady said she would send out an OR engineer to help with this issue. However I'm still not sure how the wiring situation is going to work with the ethernet cable.
Also we currently have a loft aerial but might be interested in getting a rooftop one fitted which I believe BT charge £120 to do. Has anyone had experience with this?
Thanks

You'll also struggle to get a fault raised on Vision if you have PLA's as the Indian call centre just won't progress the fault - you'll just be told it is the PLA's that are causing the issue (and in my case, if you use a cable longer than the 10m one supplied, that your Cat5/6 cable is faulty).
But I can vouch that PLA's DO work with Multicast - well, up until the point I HAD to have my HH3 moved to get a fault raised that is still on-going.

Bt Vision Box C03

Hi,
I was given a Bt Vision box a black one 500Gb by a friend but i cant seem to get it to work i keep getting C03 Error which i believe is to do with a subscription which i dont have, I do have bt broadband. I borrowed a bt vision box from a family member who doesn't have a subscription either not to long ago and that worked fine at my house without a subscription.
But this new one doesn't.
After searching the internet i found out that i need a update the (box i was given had a factory reset) ?
Thanks

They actually switched off the Microsoft CE software which was the original software from the start up of the Vision service which was on the Silver box. BT then introduced the Black Vision Box initially with the same Windows software. BT then changed to the Linux software and BT then updated the Black boxes to run the new software and replaced those in a contract with a Silver box with the Black box which left those with Silver boxes on PAYG contracts.
So, some older Black boxes that haven't been upgraded could still have the old Windows software, which is what the OP has.
Stew

BT vision box

Hi my BT vision box has broken the HDMI port won't work, I've tried multiple cables and its defiantly not the cable or the TV that has a fault. I have just spoken to a VERY rude customer advisor who actually asked to speak to "the man" as I didn't understand what he was saying apparently. He is insisting that he needs to send out an engineer to install a new BT vision box...Is this normal practice? He said that a new one wont be able to be connected to my home hub, However, I am sure when I ordered BT vision 2 years ago (about a month after getting the Internet) that I didn't require a BT engineer to come out. I don't mind an engineer coming out but I am on nights all next week, and he will be coming between 1 and 6......Not ideal really.
sorry for the rant. Just want to make sure its essential for the engineer to come out.
Thanks.
Aimee

I had a faulty box with the same HDMI problem when I joined.
I think the engineer just makes sure it is the box at fault before he gives you a new one.
Just think of him as a nosey postman

Vision acquision

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