Visioneer 9520 One Touch Scanner - Acrobat Pro 9

I just installed the scanner on my Vista machine using the most current drivers. When I try to scan using Adobe's Create PDF From Scanner, Windows displys a dialog box stating: "Adobe Acrobat 9.0 has stopped working. A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available".
Visioneer is aware of the problem and provides a work around whereas the scanner is configured to scan to Adobe PDF. Does anybody know if there is a solution so I can use Adobe Acrobat's features to scan my documents? Thank you!

Visioneer states the following in their Knowledgebase #VIS1494 - "Adobe Acrobat 8 may not scan correctly when running on Vista"
It would seem the problem lies with Adobe's software and the same problem affects Acrobat 9 Professional as well. Does anybody know if Adobe is addressing this issue?

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Can I use one subscription of Acrobat Pro XI for my 3 different computers I use?

Can I use one subscription of Acrobat Pro XI for my 3 different computers I use?

[discussion moved to Acrobat Installation & Update Issues forum]

Xerox - 4800 one touch scanner not recognised by my mac mini ???

HI I have just moved to Mac from Windows. Previously I used a Xerox - 4800 one touch scanner, I plugged it into a free usb port on the back of the mac mini and nothing.
Where on the system can I see if the mac recognises it? I have tried vuescan, but they don't even list the xerox models.
Thanks

did you install software for the scanner? you can tell if the computer is recognizing the device by going to the blue apple and then "about this mac". then click on more info. the scanner should be listed with your usb devices. if it is not recognized, then try a pmu reset. if you have a power pc mac mini, the instructions are here. http://docs.info.apple.com/article.html?artnum=300574. if you have an intel mac mini, the instructions are here. http://docs.info.apple.com/article.html?artnum=303446. let me know if that works. [ 8 ) ]

I use a Pandigital Photlink one touch scanner. In order to get iphoto ro recognize the jpegs after loading them from an hd card onto the computer i have to 'save as' each one into documents and them 'open with' iphoto. Is there a way to do a group 'save

I use a Pandigital Photolink one touch scanner. Then I upload the pics from the hd card to the computer. In order to get iphoto to recognize the images I have to first save each photo using 'save as' to my documents, then 'open with' iphoto. Is there a way to do a group 'save as' and then open the group in iphoto?
Scanning this way is much faster than using my printer but having to save each individually defeats the purpose.
Thanks, Gailfromlangley

I use a Pandigital Photolink one touch scanner. Then I upload the pics from the hd card to the computer. In order to get iphoto to recognize the images I have to first save each photo using 'save as' to my documents, then 'open with' iphoto. Is there a way to do a group 'save as' and then open the group in iphoto?
Scanning this way is much faster than using my printer but having to save each individually defeats the purpose.
Thanks, Gailfromlangley

Can't Select Scanner-Acrobat Pro 9

I have just upgraded from Tiger (OS 10.4) on my PowerMac G4
to Leopard (OS 10.5) on a new iMac. I downloaded the current driver
for my Epson 1640SU and installed it. I also set Adobe Photoshop
CS3 to open with Rosetta (in Get Info window). CS3 works fine with
the scanner--cool! HOWEVER, when I use Adobe Acrobat Pro 9, and try
to create a pdf file from the scanner (by pulling down the File
menu to "Create PDF" and then "From Scanner", the window does not
give me any scanner selections to choose from. Can you assist??
Thanks, BB

Hello BB,
Thank you for your post.
You should know that these forums are specific to the
Acrobat.com website and its set of hosted services, and do
not cover the Acrobat family of desktop products.
Please visit the following Acrobat forums for any questions
related to the Acrobat family of desktop products:
http://www.adobeforums.com/cgi-bin/webx/.3bbeda8b/
Cheers,
Pete

When I OCR two versions of the same document and then compare th documents in Acrobat Pro XI, I usually get the message that there are no changes to mark. However, I know there a quite a few number of changes. I raised this question more than a year ago

When I OCR two versions of the same document and then compare the documents in Acrobat Pro XI, I usually get the message that there are no changes to mark. However, I know there a quite a few number of changes. I raised this question more than a year ago, and the response I received had to do with the quality of the OCR and the scans of the documents. However, if I use Acrobat Pro XI to save the same documents in Word and then run a comparison in Word all of the changes are marked. When a PDF is saved as a Word document in Acrobat Pro XI, is a different OCR module being used than the one used in Acrobat Pro XI for text recognition?

OCR is only for recoginition of the image / picture of text provided by an scanner.
Content typed into a Word file which is converted to a PDF is (in Word and in PDF) *not* an image or picture of text - it is the digital text. So, no OCR involved.
When the "digital" (renderable) text of a PDF's page content is exported to Word no OCR is involved.
When a PDF's content is from the image output of a scanner and this is a picture of text then OCR comes into play.
If this content is exported to Word before doing OCR then it is the image that is exported to the Word file.
Once OCR is performed it is the OCR output that is exported.
OCR output is (always will be) impacted by "the quality of the OCR and the scans of the documents".
Regardless "Compare" is based on a Word file output to PDF1 then edits to the Word file followed by an output to PDF2. You use Acrobat Pro to do a compare of PDF1 & PDF2.
Paper 1 scanned to image 1 to image 1 in PDF1 that gets OCR 1 and
Paper 2 scanned to image 2 to image 2 in PDF2 that gets OCR 2
being processed with Acrobat Pro's Compare can certainly be done.
But - well you've described what can be observed.
Be well...

Downloading a free Reader without disrupting Acrobat Pro

I have Adobe Acrobat Pro which i LOVE and use daily.. However, one website i also use everyday requires Adobe Reader plug in to operate correctly. When i downloaded this free Reader a year ago or so, it completely took over and disabled by Acrobat Pro, requiring a long process over the phone to get rid of the Reader and re-install my Pro.. has anything changed so that i can download the free Reader plug-in without it touching my Acrobat Pro?

It is not a public site. One needs to be registered in a particular project to download their pdf, complete the required information and reupload it.. I did not mention that this only happens from my MAC.. i can operate the system just fine on a PC. however, teh PC is old and i use it for nothing else but to access this site.. i would rather be using my MAC.. i cannot tell you what they have done ... but this was the "workaround" they developed for MAC users.. i will try it again, will you be willing to give me your phone number to call in case the same thing happens this time i try to download Reader and it disrupts my Acrobat Pro??????

Acrobat Pro X PDF previewing not working in Windows 7 64-bit

Greetings, all,
The organization I work for recently purchased a volume license for Acrobat Pro X. We uninstalled Adobe Reader from all of our machines and installed Acrobat Pro X on them. After the move, the PDF preview handler stopped working. People commonly link to the URL below, but it has not worked for us. It appears it only works for the PDF preview handler packaged with Adobe Reader, not the one packaged with Acrobat Pro.
http://www.pretentiousname.com/adobe_pdf_x64_fix/index.html
Users are unable to preview PDFs in Windows Explorer and Microsoft Office Outlook 2007. When attempting to preview in Windows Explorer, the following appears:
This file can't be previewed.
What can we do to get the preview handler working in Windows Explorer (Windows 7 64-bit) and Office Outlook 2007?
Thanks in advance!

Bill@VT wrote:
OK. Then do you mean the thumbnails in Windows Explorer? I don't have a solution for that, but there have been several posts about the issue.
Well, thumbnails in Explorer don't work either, but we're not concerned about it. The preview pane is what we're worried about. There is a button in the top-right that turns the pane on. Previewing in Outlook does not work either.
Sabian Zildjian wrote:
Check the value for AppID in this registry key:
[HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Classes\CLSID\{DC6EFB56-9CFA- 464D-8880-44885D7DC193}]
What do you have?
{534A1E02-D58F-44f0-B58B-36CBED287C7C}
DisplayName is set to "@C:\Program Files (x86)\Adobe\Acrobat 10.0\Acrobat\pdfprevhndlr.dll,-101".

Adobe Acrobat Pro 10 does not start anymore

This happened to me three times now. One time Adobe Acrobat Pro 10 is working properly for weeks. It crashes once and after that it does not start anymore without providing a message or clue.
What I used to do is remove CS6 completely and reinstall it. But this is tedious. Just uninstalling Acrobat Pro and reinstalling it doesn't do the trick.
My guess is that a setting is stopping Acrobat Pro from starting. Is it possible to reset Acrobat Pro settings to the factory default? I've already remove the folders under
%LOCALAPPDATA% \adobe\acrobat and
%APPDATA% \adobe\acrobat
but this doesn't help.

Ok. This occasion I had a bit of time on my hand and found a solution yuhu!
Make sure you have access to you license key as you have to enter it new after this procedure
1) Navigate to C:\Program Files (x86)\Common Files\Adobe\Adobe PCD\cache
2) Delete or rename the file cache.db
3) Open Acrobat Pro, you will be asked to license the software again under your Adobe-ID again.
4) If asked to connect to your Adobe-ID and re-enter the license key.
Now Acrobat Pro is working (as are all the other CS6 applications.

Subscription for Acrobat Pro

I purchased one subscription for Acrobat Pro and now I need to add additional subscriptions for other computers in our office. How do I do that?

Hi ap2411,
Please see this section of the FAQ:
I am a small business owner and want to distribute the subscription products to my employees. Is there any way to do that?
If you own a business and need multiple subscriptions to get your team up and running, you can purchase, download, and install each subscription product with a unique Adobe ID. Each user needs a unique Adobe ID and password, which are used to buy the subscription.
You'll want to sign up for each user using a unique Adobe ID/email address, as each subscription is tied to a unique ID.
Best,
Sara

Acrobat Pro DC nag message and other issues

How does one disable the "Mobile link is off" nag message? No one here uses Acrobat Pro that way and I haven't found a way to get rid of the message.
Also the person listed as the account holder is the IT department, not the actual user, so the whole concept of mobile linking is useless.
Any way to darken the menu text? The medium gray is too hard to read.
I hope they improve the user interface, it isn't well thought out. The most commonly used tools are the most hidden, as it was with XI.
I see they still haven't fixed the freezing on startup issue when you have a large number of fonts on the computer.
Win7 x64, CC subscriber

joat-mon wrote:
How does one disable the "Mobile link is off" nag message?
Mouse click on the message.

Acrobat Pro on Mac OS X 10.6.2 doesn't recognize scanner

I recently installed Adobe Acrobat Pro 9.2.0 on my MacBook running OS X 10.6.2 (Snow Leopard). I can't scan from within Acrobat because it doesn't recognize my HP OfficeJet 4315 scanner. I can scan from the Apple Image Capture software just fine. I can edit documents just fine in Acrobat; I just can't scan from within Acrobat.
When I select "Create > PDF from Scanner" I get the following dialog box and no device is in the "Scanner:" dropdown list.
Please help! Thanks.

MacDaddyGro wrote:
Well, I had no idea what I was doing with the whole SANE/Twain thing (although I did read about the SANE project) but I did go ahead and install the Snow Leopard components for SANE as you suggested. This did not help. Now in Acrobat a scanner named "SANE" shows up in the list, but when I select it and try to scan I get the following error message:
I did not see my HP scanner in the list of supported scanners on the SANE site, but thought I'd try anyway.
I have not yet tried the other suggestion you made.
Thanks for trying.
Sorry won't work unless you machine is listed, or type similar to yours is listed. in one of the components is installed in the system preferences go through that list and turn off all items except for your brand of scanner. And try again.
Also restart computer, and unplug and plug back in your scanners usb connection.
If that doesn't work. Then you have to go to Silverfast and see if they have a package for your Scanner. If so. You will have to pay for it. But is well worth it.
I never have understood which despite having Scanner in Acrobat praticaly since day one. They have never been good about scanner support in Mac anyway.

Adobe Acrobat Pro X and HP Photosmart Plus Scanner

Adobe Acrobat Pro X and HP all-in-one e-Photosmart Plus B210a
Mac users (Lion) will discover that they cannot scan to Acrobat from their Photosmart Plus Scanner. This is because Adobe does yet have support drivers for Mac Lion. I'd like to know when Adobe will be providing an update to reslove this problem.

This was posted in March and still there is no update! Can Adobe please address this issue?
Thank you

Acrobat Pro XI isn't detecting a scanner

I'm running Adobe Acrobat Pro XI on Windows 7 Enterprise SP1 machine. When I go to File, Create, PDF from Scanner and choose either Color Image or Custom Scan it's not showing any scanners available (custom scan shows "Please Select a Device") if I choose Color Image it gives an error message "Either scanner driver is not installed or scanner is not connected."
The scanner I'm trying to use is a Ricoh multifunction device on our company network, it's a Ricoh Aficio SP C240 SF.
The problem is an odd one, because on my old computer running Adobe Acrobat 9 Pro, I had the same printer but not sure of the driver differences, and when I went to the similar option of Create scan from PDF it listed this printer/scanner as an option.
Anyone have any suggestions on getting Adobe to recognize this printer/scanner? I have the option of downloading these drivers for the printer/scanner:
ICM files
Network TWAIN
USB TWAIN/WIA
Lan FaxDDST Printer driver (this is what I currently have installed and it looks like what the old computer had installed too)

Well I figured it out (hopefully this helps people in the future). I had to run the TWAIN setup for this printer/scanner driver (which must just add this driver to the printer) because now when I go into Create Scan from PDF in Acrobat, it lists the scanner

Acrobat Pro 10.1.6 no longer recognizes my scanner

I updated my Macbook to Snow Leopard OS X 10.6.3 this week (I know, I took my time with this), and ever since, Acrobat Pro 10.1.6 no longer recognizes my scanner, a Canon MG2120 multifunction printer. What can I do to make it work?

Try loading the latest driver available from Canon: http://www.usa.canon.com/cusa/consumer/products/printers_multifunction/photo_all_in_one_in kjet_printers/pixma_mg2120#DriversAndSoftware
There seems to be one dated 7/27/12. You may also want to completely reload the MP Navigator software.
-David

Visioneer 9520 One Touch Scanner - Acrobat Pro 9

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