Visual upgrade is disabled

Hi,
I have a site collection that i've migrated from 2010 to 2013 and Im trying to run the visual upgrade from Site Setting > Site collection administrators > Visual upgrade,  but both buttons are disable althought i'm site collection administrator
or logged in as farm admin.
Any thoughts?
Thanks a lot in advance

Visual Upgrade was to upgrade a site from 2007 to 2010.  If you originally upgraded from 2007 to 2010 that may be why you are still seeing the Visual Upgrade Link.  But in 2013 Upgrade is no longer done using the Visual Upgrade process.  You
should now see a Site Collection upgrade  link under the Site Collection Administration section of Site Settings.  The page at that link looks like this:
Paul Stork SharePoint Server MVP
Principal Architect: Blue Chip Consulting Group
Blog: http://dontpapanic.com/blog
Twitter: Follow @pstork
Please remember to mark your question as "answered" if this solves your problem.

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