Visual voicemail does not work anymore

For 3 days I cannot access visual voice mail anymore, I touch a message and just nothing happens. I can dial 1 and access mailbox the classic way though. Interesting, when I get a new voice mail I can listen exactly once but then no more.
I have been struggling more than an hour with both At&T and Apple support, but they are totally clueless (i.e., blame each other, ask me to remove battery (???)), resetting phone and network (lost all my wep keys now...) didn't help.
Any idea what I can do next to get this fixed?
Thanks

I see all the voice mails, and I am connected to EDGE. There is no error message, it just does not start to play the voice.

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