Voice mail issue with CUCM or CUCME

Hi,
I want to know a basic information regarding voice mail configuration in CUCM or CUCME.
With the very basic configuration of CUCM or CUCME without any unity or unity connection, is it possible to have basic voice mail features with the system. Say, I have configured call manager server with voice gateway connected to PSTN. Now is it possible to have voice mail for the system without cisco unity or unity connection configured.
Same goes for CUCME. We have CME bundled router configured. Can we configure voice mail with unity express without having separate license?
Please help ,e to get the answer for this query.
Regards,
Sagar

Hi Amer,
Thanks for your help. Is this same for both CUCM & CUCME?
For welcome greetings, I have configured its-CISCO.2.0.2.0.tcl in the VG. Can you please guide me about basicAA.tcl script, i want to give it a shot.
Regards,
Sagar

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Unity Connection Voice Mail Issue

Hi,
I have a weird Unity Connection Voice Mail issue and would appriciate any help i can get. Many thanks in advance.
I have Unity connection 7.0 and CUCM 7.0 integrated in a lab enviroment and here is what happens.
When I place a call internally say from 2001 to 2002, things work as expected, 2002 rings and it goes to voicemail where I can leave voicemail and listen to it from 2002.
However, if I place call from the PSTN to the same number 2002 (or any other number in other sites etc) the call again rings in 2002 and goes to voicemail, unity cnx plays the greetings for 2002 and says record your message as usual. Everything up to point is fine, then when the time on the PSTN phone is showing around 14 seconds into the call unity starts playing, "to send this message press one", if I press one nothing happens.
I have rebuilt unity and cucm, even just configured the bare minimum in the lab and still getting the same result. I tried calling from E1 connection and T1 connection but with the same results.
I have run out of ideas...
===============================
Here is a call trace from an internal call:
CallData, 1, CallerId=2003, CalledId=2002, RedirectingId=2002, Origin=16, Reason=4, CallGuid=8B7859FD6C16417A9A07F507418DD25B, CallerName=, LastRedirectingId=2002, LastRedirectingReason=4, PortDisplayName=PhoneSystem-1-001
Application, 1, 2003, AttemptForward
State, 1, 2003, State - AttemptForward.cde!Dummy
State, 1, 2003, Event is [NULL]
Application, 1, 2003, PHTransfer
State, 1, 2003, State - PHTransfer.cde!LoadInfo
State, 1, 2003, Event is [TrueEvent]
Application, 1, 2003, PHGreeting
State, 1, 2003, State - PHGreeting.cde!PlayGreeting
Display, 1, 2003, Call answered if needed
Display, 1, 2003, Playing greeting for Subscriber: hq2
Display, 1, 2003, No DTMF received
Display, 1, 2003, Playing greeting for Subscriber: hq2
State, 1, 2003, Event is [RecordMsgEvent]
State, 1, 2003, State - PHGreeting.cde!RecordMsg
State, 1, 2003, Event is [NULL]
State, 1, 2003, State - PHGreeting.cde!RunEditMsg
Application, 1, 2003, -->MessageEditing
State, 1, 2003, State - MessageEditing.cde!CheckMsgMenuOpt
State, 1, 2003, Event is [EditMessageMenuEvent]
State, 1, 2003, State - MessageEditing.cde!PlayEditMenu
State, 1, 2003, Event is [HangupEvent]
State, 1, 2003, State - MessageEditing.cde!CheckMsgLength
State, 1, 2003, Event is [ManyEvent]
State, 1, 2003, State - MessageEditing.cde!SendMsg
State, 1, 2003, Event is [TrueEvent]
State, 1, 2003, State - MessageEditing.cde!ConfirmSend
State, 1, 2003, Event is [HangupEvent]
Application, 1, 2003, <--MessageEditing
State, 1, 2003, Event is [HangupEvent]
Display, 1, 2003, Idle
Display, 1, , Dialing (MWI) '2002'
Display, 1, , Idle
and here is a trace from an external (PSTN) call
Trying 142.100.64.13, 5000 ... Open
CallData, 1, CallerId=911, CalledId=2002, RedirectingId=2002, Origin=16, Reason=4, CallGuid=CA3DFD90846C4FE7B0D68298A7698287, CallerName=PSTN Emergency, LastRedirectingId=2002, LastRedirectingReason=4, PortDisplayName=PhoneSystem-1-001
Application, 1, 911, AttemptForward
State, 1, 911, State - AttemptForward.cde!Dummy
State, 1, 911, Event is [NULL]
Application, 1, 911, PHTransfer
State, 1, 911, State - PHTransfer.cde!LoadInfo
State, 1, 911, Event is [TrueEvent]
Application, 1, 911, PHGreeting
State, 1, 911, State - PHGreeting.cde!PlayGreeting
Display, 1, 911, Call answered if needed
Display, 1, 911, Playing greeting for Subscriber: hq2
Display, 1, 911, No DTMF received
Display, 1, 911, Playing greeting for Subscriber: hq2
State, 1, 911, Event is [RecordMsgEvent]
State, 1, 911, State - PHGreeting.cde!RecordMsg
State, 1, 911, Event is [NULL]
State, 1, 911, State - PHGreeting.cde!RunEditMsg
Application, 1, 911, -->MessageEditing
State, 1, 911, State - MessageEditing.cde!CheckMsgMenuOpt
State, 1, 911, Event is [EditMessageMenuEvent]
State, 1, 911, State - MessageEditing.cde!PlayEditMenu
State, 1, 911, Event is [HangupEvent]
State, 1, 911, State - MessageEditing.cde!CheckMsgLength
State, 1, 911, Event is [NULL]
Application, 1, 911, <--MessageEditing
State, 1, 911, Event is [NULL]
State, 1, 911, State - PHGreeting.cde!AfterMsg
State, 1, 911, Event is [NULL]
Display, 1, 911, Idle

Sounds like one way audio from PSTN to your Unity Connection, couple of things to check:
1. ensure your protocols are bound properly on the GW, i.e. SIP/H323/MGCP
2. Make sure IP routing is OK between Unity and the voice gateway
HTH,
Chris

Jabber call to voice mail fails with fast busy over VPN

I have an issue that I ran into with CIPC phones over a VPN. If a CIPC phone called over a VPN and started ringing a phone the call would fail with fast busy at the time the call would be forwarded to voicemail. I found the issue was when remote the CIPC phone would negotiate the g.729 codec, when forwarded to a voicemail pilot over a SIP trunk set to g.711 the call would fail due to codec missmatch when no transcoders are present.
So now I am running into what I believe to be the same issue with Jabber, when on premise the calls to voice mail work just fine, but when remote they fail. I can directly call the voicemail pilot without error, but if calling a phone the call gets fast busy at the point we are forwarded to voicemail. Even though all my regions are set to talk to all other regions on G.711 and the voicemail SIP trunk is set to G.711, I believe with the new features in CUCM9 that a lower speed codec has been negotiated since the we are going over the VPN, or Jabber has done this as it knows it's over VPN (not sure). WIth CIPC I could go into the settings and turn off the Optimize for Bandwidth check box and the call would negotiate G.711. With Jabber I can't find anything that would tell my Jabber client to stay on G.711 and I can only imagine this is a codec missmatch as the following are true.
1. CIPC and Jabber share the same line
2. VPN established and CIPC optimised for low bandwidth un-checked
3. Over the same VPN the CIPC phone can leave a voicemail
4. Over the same VPN the Jabber client gets fast busy once forwarded to voicemail
5. Voicemail environment is Exchange-UM over SIP trunk
6. SIP trunk is assigned a Device Pool, that is assigned to a region that all other regions communicate G.711 to
7. On CIPC if optimised for low bandwidth is checked I get the exact same issue as I get with the Jabber client (fast busy when forwarded to voicemail)
Would anyone know what I can do in CUCM 9 to fix this issue, as said no issue when all devices are on premise. Wondering if there is a service parameter or a way to change the codec selection so the Jabber client attempts to always negotiate G.711. The correct answer would be to get some PVDM DSP resources and kick up a transcoder in my resource group, and that may be what I talk them into doing if I have no other options.

We have been getting the exact same thing for almost a year now... since switching to FiOS Digital Voice in May of last year! Every time I call in to report it they 'escalate' the issue but it never gets resolved. The problem seems to be in the initial connection. Most of the time it works fine but, several times a month, after I call to get messages and it starts to play the new message it goes dead and I get the busy signal. I get the same message when I call back: “I’m sorry – that account is in use at this time. Please try again later!” I have even called in with my cell phone and get the same message! I HAVE EVEN used the Internet to see if I could get my messages and, when I hit Play, I get a pop-up saying: “Your Voice Mail box is currently in being accessed; please try again later. If the problem continues, please contact our Customer Support Center at 1-888-553-1555. We apologize for any inconvenience.” This is obviously a software bug that Verizon has no clue on how to troubleshoot OR fix!!! I wonder how many people have the problem and just don’t bother reporting it because of the hassle? When it first started happening they destroyed my entire mailbox and I had to re-enter the complete mailbox setup again – 3 times!!! NEVER let them talk you into that!!! It’s their problem and they need to fix it!!!!!!! I wish I could go back to the ‘normal’ voicemail we originally had… they want hundred$ to switch back because I’d be breaking my #$@%^&* contract! Good luck if you have Verizon………

Jabber for Windows client Voice Mail issue

hi, cisco guys
    i have a collaboration test for my customer in resent days.
    the follow picture is the topo of my test system
   1. cucm1 use ICT non-GK trunk to connected with cucm2 and the ip phones with dn 56xx registered on cm1
    the iphones and jabber clients with dn 54xx registered on cm2
   2. cm2 intergrated with Unity Connection server and Cups server
       the version of cm1 and cm2 and unity connection is 8.6.2-21900
      the version of cups is 8.6.4
3. the issue occurrenced when the ip phone user 5412 call to 5411 but no answered, user 5412 sent a
      voice mail to user 5411，only MVI of the ip phone 9951 with dn 5411 turned on but jabber client wihtout any prompt message
      but when the user 5665 which registered on cm1 called user 5411 and sent a voice mail , status in normal,
      mvi turned on , the jabber client also can recived the prompt message and the the vocie mail could be played on the jabber client
      what's the issue probably be caused by & how can i solve it
      need your help!!!!

I don't know if you have a specific subnets permitted in the CUPS ACL
This is dangerous and incorrect guidence. The Incoming ACL allows the addresses defined to bypass authentication. In other words, I could impersonate your CEO if I wanted to. There are only two common use cases where doing this is appropriate: 1) the CUxAC server IP; or 2) older versions of CCX where CAD didn't support DIGEST authentication.
As for the original question: your English is difficult to understand. Is the following problem statement accurate?
When 5412 on CM2 leaves a voicemail for 5411 on CM2, the MWI is lit for 5411 but Jabber does not reflect the waiting message?
If this is accurate, is the message also shown in the Web Inbox? https:///inbox
The serverIP should be the CUC server defined in the voicemail profile on CUPS for the user who owns 5411.
Please remember to rate helpful responses and identify helpful or correct answers.

Iphone 5s phone and voice mail issues

phone app keeps freezing and the voicemails i receive cannot be listened to as the play button is greyed out. I have just started this in the last week for no obvious reason.
I turn it off and on and I am on the latest software. It is a real pain as I have work calls coming through to this phone and I can't hear the message without dialling into my voicemail manually a la 1990.
Apart from reinstalling the phone software any suggestions? I have deleted all my old voicemails and deleted voicemail in case that helped but no change.

"Apart from re installing the phone software any suggestions?"
The guy asked this. When it comes to voice mail the only way to re-install the software is to do a restore.
Now this is where you maybe getting lost.
"If you're not wanting to do a restore try doing a two button reset by pressing and holding the sleep/wake button (power button) at the same time until the phone shuts off"
Now I am being smart and I'm done arguing with you on here.
I am right in what I was trying to get across.
-Being Smart

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I was using Outlook Express to send & receive mail. And then (because Outlook Express has been giving me fits with errors and needing to put my password in every time I wanted to use it) I switched to Mail (the one that came on my Mac).
And now, with Mail, something crazy is happening on my iPhone and iPad. It showed that it was downloading and downloading and downloading, but I don’t know what it was downloading. Archived stuff? Everything that is in everything in every folder on my Mac?
Then it stopped downloading stuff, and now it won’t send, I get an error saying that it Cannot Send Mail.
I tried to delete my email account from settings so that I could start over, but the gear just spun and spun for over 30 minutes.
I have no idea what is going on, but I think that it must be connected to the fact that I switched from Outlook Express to Mail.
Please, if anyone can help I would really appreciate it.

Hello suecheat
Check out the article below to continue troubleshooting your issues with sending mail. You will use Connection Doctor to find out the specific issue.
OS X Mail: Troubleshooting sending and receiving email messages
http://support.apple.com/kb/TS3276
Regards,
-Norm G.

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I just received my Motorola Droid 3 on Monday. I'm having issues using voice dialing with my Samsung WEP590 bluetooth headset. No trouble activating the voice dialing on the phone but it never dials the correct name. I did the voice training on the phone but it didn't help. Yes, English is my native language. Saying "call home" made the phone ask if I wanted to "email" someone. Very frustrating since I travel for my job and voice dialing over bluetooth is essential.
I tried to do voice dialing without bluetooth and had the same issue. Is anyone else having this issue? Is there a third party app I can use?
thanks for any help.

Good Afternoon, dtownfb!
I researched bluetooth information about the device and the headset. I found no related concerns from other users. It would appear to be a hardware related issue on either the phone or headset. Have you been able to use another bluetooth with the device successfully? Have you tried the bluetooth paired with another phone and used the voice dialing feature successfully? We can eliminate the issue by asking these two questions. The problem lies in where we can duplicate the problem.
Please advise your findings. If it is deemed an issue with your Droid 3, please feel free to PM me so I can assist further with options to correct the issue.
Thank you and have a great day!

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Hi,
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I have been having an issue with Mail since I upgraded to Leopard. I am getting the following message when I wake my Mac from sleep:
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Does anyone know why this might be happening? Mail seems to work fine otherwise...

I had update problems with my PowerBook G4 as well. In my case the update stalled at Writing Package Receipt-it was installing 4 packages so I am not sure which one failed-but about this Mac showed 10.5.2 version-however the receipts were not anywhere -either in Software Updates/Installed Updates or in Library/Receipts/boms or in Console Logs-therefore, I concluded that the Update was only partial. I was unable to update it to completion using the independently downloaded Combo updates. So........., I restarted with the install DVD and did an Archive and Install (it reverted back to 10.5), then ran Software Update. It installed 7 items some of them relating to iTunes, iWork, iLife, QuickTime etc, including the combo 10.5.2 updater. It took an hour or two but everything finally installed. After that I ran Software Update again and it installed the Graphic Update. Now everything is fine except Permissions Verify/Repair takes quite long.

E mail issues with mavericks

I just down loaded Marvericks and now. My email SMPT outgoing server is off line and not responding to my password. Any suggestions?

Hello Tom
Start with the article below for troubleshooting issues with Mail and your outgoing server.
OS X Mail: Troubleshooting sending and receiving email messages
http://support.apple.com/kb/ts3276
Regards,
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Outgoing mail issue with my domain

All right I'll lay it all out in as much detail as I can...thanks in advance for any insight you can give me.
OS: Tiger 10.4.7 (latest security updates)
Mail ver: 2.1
I have three e-mail accounts: gmail, dot mac and my own domain.
As of right now, I can send outgoing mail through my gmail and dot mac accounts. My domain mail is dead when trying to send through Mac Mail.
Gmail settings:
SMTP: smtp.gmail.com
Port: 587
SSL: On
Auth: Password
Username: (myaddress)@gmail.com
Password: (mypass)
Dot Mac settings:
SMTP: smtp.mac.com
Port: 25
SSL: On
Auth: Password
Username: (my username)
Password: (mypass)
Domain settings:
SMTP: mail.(mydomainname).com
Port: Tried 25, 587, 110
SSL: tried both on and off
Auth: tried none and password
Username: Tried just my username and tried full with @(domainname).com
Password: tried Webmail pass and control panel pass
Again, I have no problems sending with the other two accounts. But I get "could not send message using server mail.(domainname).com" error message. This after the spinning wheel for about 30 seconds.
Now, both the incoming and outgoing server are mail.(domainname).com. I can receive messages through the account just fine. And I can send mail through my Webmail setup at my domain name, too.
I contacted my host (iPowerweb) and they set up a test account and said they are not seeing smtp issues, either.
I recently switched hosts and I was having the same issue with the previous host, too. In fact, I used to be able to send e-mail through my previous host with the same domain, but it just quit working one day.
I do not believe it is a port issue as I am able to send on both 25 and 587.
Previously I just accepted that I wouldn't be able to use Mac Mail to send through my domain. But I am unwilling to accept that fact anymore...
Any ideas folks?
Again, thanks...
PowerBook G4 Mac OS X (10.4.7)

Hello, and welcome to the Discussions.
Typically, Port 587 would require at least Password Authentication -- using None as Authentication would not be expected to succeed. If None is the correct setting, then Port 25 would be the necessary Port.
The fact that accounts in the same domain work, is not definitive, in my opinion, since it might be permitted without Authentication, whereas other sending activities might not.
Without regard to blocking, sending with a third party SMTP involves establishing "trust", and trust is either established by Authentication, or by being identified by the venue where your ISP can ensure you are trustworthy, and this typically must require the use of Port 25.
The change might be that as a Spam fighting measure, your ISP has only just now required authentication on Port 587, although I think this has already been nearly universal.
Ernie

Issues with new Maverick Mail, issues with new Maverick Mail

Everytime I use Mail a window opens asking me my password for my Icloud account.
This started after I installed the new OS X Mavericks.

Hi there,
We have similar problems plus many more. We have spoken to repair company's who will not take the job on now as they know they cannot fix any issues with Mac updates.
The lattest fix has not fixed my mail issues since the last update either!
Its a shambles and all my settings are correct, we have checked them three times but nothing seems to work.
Does anyone who of a reliable mail program for mac? Im having to use my PC mail program now as Mac are so slow to repair there mistakes. Its costing our company thousands in downtime with the disruptive updates. Our Iphones dont work properly since thier last update either. One would have to ask whats going on with Mac? No preplys from there so called helplines.
WHATS MAC GOING TO DO ABOUT IT???

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I've been trying to findout why my forms are not being sent from my Muse forms. I have spoken with Adobe through the forums and they tell me it's an issue with my Hosting, I've soken with my Hosting, and they said it's an issue with Adobe Muse forms. The bottom line is, I'm in the middle, with forms still not sending.
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EMAIL 1:
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EMAIL 2:
I have just tested your script for you and it seems the form does not push to the mailqueue as it should.
We have managed to establish that Mail is working on the server and PHP can push to it, as per Joe's previous response, thus this is looking like an issue with the code of the page.
Can someone from Adobe please respond to this, UKFast are saying it's not them, and to be honest, I did run your PHP server test on my server and it scored 3 ticks, all working. So whats going on? I neeed the form function, can someone make it work, or tell me whats needed on my server to make it work.

I am facing same issue. Even my host provider could not help me. All my inputs are corrent.
Some php specialist told me, you have to write smtp details in php. I am using muse because I do not know any coding.
What is SQL configuration and how to fix this form issue. Expection some guidence from Muse experts...

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I have just installed Mavericks on my MacBook Pro running OSX version 10.9. I am now unable to view and open incoming mail. From the menu I can create a new message.The icon indicates that mail has arrived into the mailbox. When I click on the 'Mail' icon it brings up the menu bar only.

Hello Tom
Start with the article below for troubleshooting issues with Mail and your outgoing server.
OS X Mail: Troubleshooting sending and receiving email messages
http://support.apple.com/kb/ts3276
Regards,
-Norm G.

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Hi all,
I have a mix environment with 1 WLC 5508 and more or less 6 sites with several Access Points ( all AIR-LAP1242AG and all in FlexConnect mode Hreap ) and several wireless phones (all CP7925G) . My Ap's have antennas 2.4GHz in all sites except 1 site ( the one i'm talking for now) with 2.4GHz and 5GHz , because of the problems we suggest to have all phone in A BAND (5Ghz) . In this site we force the phones just to A (802.11a only) , power safe NONE , Continuous scan mode , i fallow all in http://www.cisco.com/en/US/docs/voice_ip_comm/cuipph/7925g/7_0/english/deployment/guide/7925dply.pdf , one thing i didn’t do it was apply QoS because I can’t apply several ios commands in that 2960 with lan lite ios.
So I have 3 SSID for data and 2 for VOICE ( one is common to all environment and supports 2.4 and 5Ghz , and other just to test one site , with only 5Ghz with “[WPA2][Auth(802.1X + CCKM)][Auth(FT 802.1X)]”, because I read that problem can be phone rooming , and in FlexConnect only have fast-roaming in a CCKM or a PKM key-management solution , but even like this the problem still exist) .
I have another sites with phones in 2.4GHz running well and others with problems.
i read here in forums lots and lots of people with similar problems , i tried several solutions ( WLC upgrades versions and phones firmware's , …. ) tried all my best of solving the problems mas now I’m running without any ideas , i did also some site surveys and detect some interferers that why I change phones to 5Ghz , and I run also WLC Config analyser to help me , but all without good success. Some changes solve temporarily problems , but after some time , people reclaim about problems.
I can open a TAC case but first I want be sure if did all already.
Can someone try to help me?
ip phone 7925G firmware : CP7925G-1.4.5SR1.3
CUCM 8.6.2
WLC    5508 : 7.6.120.0
AP : AIR-LAP1242AG-E-K9    7.6.120.0       (flexconnect)
Best Regards

Hi Serge,
Thanks for the suggestions. I have taken care of all the settings. Problem is , the user is seated in his office cabin and using the 7925 and there is around 50db signal strength in his room from an AP which is just outside the cabin. And this doesnt occur often, when we go to check and make calls, everything is fine whereas the user says it happens sometimes in the morning, evening etc... randomly... where the fone goes blank while in a call.... since the problem never happens when we go to troubleshoot the issue, we really dont know what is going on. This is happening when calling PSTN.
AP's are not restarting and there is no logs indicating that. Wireless infrastructure looks very much OK cos there are other users who are not experiencing this problem and there is ample coverage all over the floor. I am baffled why only one user has this problem even when he is seated in his office cabin.
Tried changing phones also, but still remains.
Question : i tried to do a linktest from WLC to his phone, but it failed, while linktest to laptops are working fine. Does wlc linktest not working for wireless phones ?
regards
Joe

Voice mail issue with CUCM or CUCME

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