Voice Mail Ports Rejected in CUCM - Unity Connection

Hi to all,
I have a CUCM v9.1 cluster (1 Pub and 2 Subs) with two device pools (DP_Site_A and DP_Site_B), each DP has a call manager group that has the Subscriber for each site as the Primary CUCM Server in order of registration: DP_Site_A -> CMGroup_A ( 1° Sub_A and 2° Sub_B) ,
DP_Site_B -> CMGroup_B ( 1° Sub_B and 2° Sub_A).
The issue that I have is that when I configure the voice ports in the CUCM with either DP_Site_A or DP_Site_B I always get those ports as "Rejected" in the registration status BUT if i leave the DP for the voice ports as default they get registered and actually work fine with voice mails.
My Unity Connection is v9.1 too.
Any ideas about what can be causing this behavior??
Thanks in advance for your help.

Hi Alfonso,
Can you check these settings in CUC for the "Secondary" CUCM (Sub) server config
to make sure the Subs are listed as part of the SCCP registration;
Step 32 On the Edit Servers page, do the following substeps if the Cisco Unified CM cluster has secondary servers. Otherwise, skip to Step 33.
a. Under Cisco Unified Communications Manager Servers, click Add.
b. Enter the following settings for the secondary Cisco Unified CM server and click Save.
# Table 6-16     Settings for the Cisco Unified Communications Manager Servers 
# Field
# Setting
# Order
# Enter the order of priority for the Cisco Unified CM server. The  lowest  number is the primary Cisco Unified CM server, the higher  numbers are  the secondary servers.
# IP Address or Host Name
# Enter the IP address (or host name) of the secondary Cisco Unified CM server.
# Port
# Enter the TCP port of the Cisco Unified CM server that you are   integrating with Cisco Unity Connection. We recommend that you use the   default setting.
# TLS Port
# Enter the TLS port of the Cisco Unified CM server that you are   integrating with Cisco Unity Connection. We recommend that you use the   default setting.
# Server Type
# Click Cisco Unified Communications Manager.
http://www1.cisco.com/en/US/docs/voice_ip_comm/connection/7x/integration/cucm_sccp/guide/cucintcucmskinny050.html
Cheers!
Rob
"Talk about a dream
Try to make it real" 
- Springsteen

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    User logged in Jabber and do not log-off/sign-out for more than 24 hours and then jabber does not receive new voicemails from Unity Connection. User will be able to receive voicemails from other interfaces like Outlook, TUI but voicemails will not show up in Jabber.
    Conditions:
    User does not sign out from jabber for more than 24 hours since last log on.
    Workaround:
    Sign out from jabber at-least once a day and sign-in back so that subscription will not expire in Unity Connection database.
    Voicemail does not sync if Jabber left logged in for more than 24 hours
    CSCuo46274
    Can be fixed, depends on releases, TAC offered me a fix in version 10.5(1)ES29

  • Voice mail issue with CUCM or CUCME

    Hi,
    I want to know a basic information regarding voice mail configuration in CUCM or CUCME.
    With the very basic configuration of CUCM or CUCME without any unity or unity connection, is it possible to have basic voice mail features with the system. Say, I have configured call manager server with voice gateway connected to PSTN. Now is it possible to have voice mail for the system without cisco unity or unity connection configured.
    Same goes for CUCME. We have CME bundled router configured. Can we configure voice mail with unity express without having separate license?
    Please help ,e to get the answer for this query.
    Regards,
    Sagar

    Hi Amer,
    Thanks for your help. Is this same for both CUCM & CUCME?
    For welcome greetings, I have configured its-CISCO.2.0.2.0.tcl in the VG. Can you please guide me about basicAA.tcl script, i want to give it a shot.
    Regards,
    Sagar

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    Hello,
    Currently Running:
    Cisco Unified Communications Manager 8.6.2
    Cisco Unity Connection 8.6.2
    Problem:
    when any outside caller leaves a voicemail, the caller number information is not being sent to unity.
    example, I call with my cell phone, 817.555.1234 to my Cisco 7940 phone and it shows the CLID information that i am calling with. iDivert to voice mail, Leave a message. Playback message and just the default message information from Cisco Unity.
    we currently upgraded from CUCM 6.1.3 and Unity 5. before i could press 9 and get the caller information.
    I have viewed the "Playback Message Settings" and selected "After Playing Each Message, Play" and selected Sender's Information. and also selected "Include Extension and Sender's ANI"
    upon playing the VoiceMail after the message i get the default message "From Cisco Unity Connection Messaging System"
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    This tends to be a big deal with the Sales team as customers will call and say "Call me back"
    But any Internal Calls show the correct information, proper greeting, extension information even on the relay to e-mail.
    Any help will be appreciated.
    Thanks
    Tim

    Found another post that referenced Cisco Bug ID CSCti37610.
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    Symptom:Before message playback, Unity Connection plays the message is from Unity Connection Messaging System instead sender's ANI
    Conditions:Problem was observed on Unity Connection cluster and appropriate services are not rebooted after changing the SMTP domain name
    Workaround:
    Restart the Unity Connection servers
    It should have been fixed in 8.5 but we did change the SMTP domain name on 8.6 and now see the problem. Will schedule a reboot and see if the issue goes away.

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