Volume   bitmove

I'm unable to get volume in a bitmove that I have downloaded to QuickTime.   How can I get it to work ?    The video is fine, just the volume does not work.
Am I missing something or do I need a different program to work this video ?
Thanking all in advance for any input/guidance.
HmL

    Higgmom-
Thank you for your prompt response.  Let's get the volume going.  On the left side of your phone above the volume buttons you will find the mute button. Is the mute button down so that you see a red color?  If so please slide that button up so the red disappears.  Keep us posted.
EmmaM_VZW
Follow us on Twitter @VZWSupport

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