W530 Color Calibration Issue

Every month I re-calibrate my display using the COLOR by PANTONE Color Calibrator (v1.1.0).
I tried doing it today and kept getting this error, even though the tone for successful calibration always goes off:
Link to picture
I'll try to calibrate the screen once, but it will fail.  When I try a second time, it will also fail, and give me the error seen above.  If I try a third time, I finally get the three failure tones and the software simply closes itself.
Is this a hardware issue?  A driver issue?  Are there any solutions for this?  
Recently updated my computer.  Windows 7 64-bit.
Moderator note; picture(s) totalling >50K converted to link(s) Forum Rules
Solved!
Go to Solution.

Hi again, crmichae
What updates have you recently done to your machine? I did some research and found two highly relevant updates for your machine in general, and this issue more specifically. If you haven't already updated them, I found drivers for both your BIOS and the your graphics card that  have been released recently and are a good place to start with helping this issue. The graphics driver can be found here and the BIOS can be found here.
Hope it helps. Let me know how it goes,
Adam
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    From: Christopher Lang  Sent: Thursday, November 08, 2012 12:19 PM To: 'Doris' Subject: RE: FW: Error with latest update to Pantone Color Calibrator Software (v1.1) and Eye one external calibrator - case 184142 Importance: High
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    From: Doris Sent: Thursday, November 08, 2012 12:13 PM To: Christopher Lang Subject: Re: FW: Error with latest update to Pantone Color Calibrator Software (v1.1) and Eye one external calibrator - case 184142 Importance: High
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    Doris Customer Complaint Advocate   Lenovo 
    www.lenovo.com/www.lenovo.com   Print only when necessary    
    "Christopher   Lang" <christopherlang1@>
    11/07/2012   04:22 PM  
       Subject       
       FW:     Error with latest update to Pantone Color Calibrator Software (v1.1) and     Eye one external calibrator - case 184142    
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    Jeremy Level 2 Support   Lenovo Systems Experts   Lenovo USA   1009 Think Place   Building 2 - Lab 2P22  
         "Christopher   Lang" <christopherlang1@>
    11/07/2012   09:08 AM  
       To       
       Jeremy   
       Subject       
       RE:     Error with latest update to Pantone Color Calibrator Software (v1.1) and     Eye one external calibrator    
    Hello Jeremy,   Uhhh.. My case was escalated to you now you are telling me to call level one again? WTH?   You know…I just started on a contract with IBM. You know what they give us…Not ‘Thinkpads’ but Toshibas. You ought to think about that.   I expect a phone call ASAP. I have also left a message with customer relations.   Thank you,   Christopher  
        From: Jeremy Sent: Wednesday, November 07, 2012 7:46 AM To: Christopher Lang Subject: RE: Error with latest update to Pantone Color Calibrator Software (v1.1) and Eye one external calibrator   Chris, This is not my department... please contact your Customer Service rep to get updates. Thank you!
    Jeremy Level 2 Support   Lenovo Systems Experts   Lenovo USA 
    www.Lenovo.com/United   States   Print only when necessary  
    "Christopher   Lang" <christopherlang1@>
    11/06/2012   04:08 PM  
         To       
       Jeremy    cc          Subject       
       RE:     Error with latest update to Pantone Color Calibrator Software (v1.1) and     Eye one external calibrator    
    Hi Jeremy,
    Any update on this package being fixed?
    Thanks,
    Christopher
    From: Christopher Lang [mailto:christopherlang1@] Sent: Thursday, October 25, 2012 12:42 PM To: 'Jeremy' Subject: Error with latest update to Pantone Color Calibrator Software (v1.1) and Eye one external calibrator Importance: High
    Started failing when Lenovo updated the package for the w530.
    Token Ring
    Posts: 473 Registered: 03-10-2009
    0
    Error with latest update to Pantone Color Calibrator Software (v1.1) and Eye one external calibrator   09-19-201211:39 AM - edited 09-20-201209:10 AM Hi. Can someone have a look at the Pantone 1.1 package. I am using an eye one display calibrator with the updated Pantone software and the calibration does not work. I get an error about an 8 bit image missing (have attached a screenshot). The calibration is not correct and Windows Photoviewer is pink. This was working OK with the v1.0 of the software (no longer on the w520 driver page). The error message is "There was an error loading the specified profile. Please make sure the image has an embedded profile and it is an 8-bit image." This was working fine before the update to v1.1. Thanks
    Re: New Pantone Color Calibrator posted [ Edited ]
    10-21-201202:43 AM - edited 10-21-201202:47 AM This is broken on the w520. The external calibration does not work properly. You get an error about an 8-bit image missing when calibrating. Does anyone have a link to the v1.0 version that DOES WORK? Thanks Why is the support in Atlanta so awful that people keep telling me I need to REIMAGE my machine to repair this IDIOT problem!!!!!
    Re: New Pantone Color Calibrator posted [ Edited ] Options ·         Mark as New ·         Bookmark ·         Subscribe ·           ·         Subscribe to RSS Feed ·           ·         Highlight ·         Print ·         Email to a Friend ·           ·         Report Inappropriate Content 10-21-201205:23 AM - edited 10-21-201205:26 AM
    christopherlang wrote: This is broken on the w520. The external calibration does not work properly. You get an error about an 8-bit image missing when calibrating. Does anyone have a link to the v1.0 version that DOES WORK? Thanks Why is the support in Atlanta so awful that people keep telling me I need to REIMAGE my machine to repair this IDIOT problem!!!!!
    I've uploaded the 1.0 program.: http://www.mediafire.com/?62shz55gl757ahu
      From: Jeremy Sent: Thursday, October 25, 2012 11:24 AM To: christopherlang1 Subject: contact info
    here it is
    Moderator note; full names and full or partial contact details of Lenovo employees / agents edited Forum Rules

    I am getting the runaround!!!
    Hi Doris,
    I just left you a voice mail. One of the reasons I bought this laptop was for 3d photography. If I cannot use an external color calibrator and display then the laptop is not fit for purpose for the reasons I bought it. This software is ONLY available from Lenovo. According to Lenovo’s own doc, and the software’s doc, an external color calibrator is SUPPORTED. Lenovo needs to step to the plate and fix this. Not ME. If Lenovo needs to go to Pantone, or x-rite, then they Need to do that. Lenovo provided software that is not available to the public from x-rite or Pantone, and the software is to support Lenovo provided hardware (least so far as the internal calibrator), this software ALSO supports an external calibrator for use with an external display. The software supports both internal and external, and I would like to use my external display for 3d photography. This needs to be fixed please.
    What are we going to do to resolve this? At his point of the runaround I’ve been getting I would like a complete refund.
    Thanks,
    Christopher
    From: Christopher Lang [mailto:christopherlang1@]
    Sent: Wednesday, November 14, 2012 2:35 PM
    To: 'Kelli'
    Cc: doris
    Subject: RE: SF184142 LENOVO
    PS I hope you are aware Kelli that the Pantone software is not available from Pantone to customers….
    From: Christopher Lang [mailto:christopherlang1]
    Sent: Wednesday, November 14, 2012 2:26 PM
    To: 'Kelli'
    Cc: doris
    Subject: RE: SF184142 LENOVO
    Importance: High
    Hi Kelli,
    As you know the ‘software’ purchase is by virtue of purchasing the laptop with the color calibrator. Are you saying you will refund my cost for the calibrator? I don’t think you quite get how much time I have spent with support with this laptop. I have had multiple issues with the it. The calibrator, failed BT adapter, Sudden Shutdown syndrome (where the machine would just shutoff on its own –well documented in the Lenovo forums and I have at least a dozen emails on this issue) as well as many issues with the Displayport connection and an external 3d display for which I spent months working with Nvidia to resolve. This laptop has wasted a huge amount of my time. The support has been atrocious.
    I would like a refund for 1. The laptop 2. The external color calibrator I cannot use because the software from Lenovo does not work (this package is NOT available from x-rite as well –It is sold to Lenovo). I have a receipt for the color calibrator and would be happy to provide that.
    Thank you,
    Christopher
    From: Kelli
    Sent: Wednesday, November 14, 2012 2:09 PM
    To: Christopher Lang
    Subject: RE: SF184142 LENOVO
    Mr Lang,
    Your request for a refund on the laptop is declined. The machine has had not hardware issues and was purchased in February.  We are willing refund the software only.
    Kelli
    Customer Advocate
    Customer Complaint Resolutions
    Moderator note; full names and full or partial contact details of Lenovo employees / agents edited Forum Rules

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  • I am using Aperture 3 to edit RAW and JPEG photo images on my Macbook.  I am having color printing issues with my Canon MP640 Pixma color printer.  The image I see on my macbook is not reciprocated in printing from my printer?

    My issue is that I am not getting print quality compared to the image I see on my screen.  Just recently it has been very wishie washie.  My printer is supposed to be excellent for producing color prints
    I have contacted Canon support but they told me that the signals that are sent to the printer originate from an Apple product, therefore, it is an Apple mac problem not there's.  I am wondering if my on screen proofing and/or printing profiles are correctly set.  I notice that in 'print profiles' there are nine different options for printing from my particular printer.  How confusing is that? 
    I have also found that when I choose a high standard print option my photo print comes out very red. 
    Can some kind person please help me?  I don't seem to be getting any help from anyone else!  Thanks in anticipation.

    You didn't mention any color calibration being done on your monitor.  This is an essential part of any color-correct workflow.  What are you using to calibrate your monitor (and your printer)?
    Print profiles (for soft-proofing as well as printing) are for specific combinations of paper & printer.  The nine you have are each, most likely, for a common paper (perhaps mfr'd by Canon) to be used with your printer.
    I don't know what you mean when you say "I choose a high standard print option".
    Have you read the User Manual chapter on printing?
    Printing Your Images
    There is also a good appendix on calibration:
    Calibrating Your Aperture System

  • A different take on the "Save For Web" color shift issue...

    Ok, everyone who has fussed much with photoshop and "Save For Web" knows about the color shift issue. If you want your colors to look right after you "save for web", you have to work in the sRGB colorspace, and have Proof Colors checked (soft proofing on) and the proof color setup set to Monitor RGB, otherwise what you get looks terrible when displayed in a browser.
    But of course if you are editing for print, this is exactly what you DON'T want to do. Well, I work in both. In fact, often the same images, and I want them to appear as close as reasonably possible in both print and web formats, and without a lot of fussing on my part. And I'm pickiest about the print mode, since I have the most control there, so that's the way I want to edit by default.
    Nothing new here.
    Now comes the interesting part (in my mind, anyway). Obviously there is a known remapping -- because PhotoShop DOES it when you select Proof Colors. So the inverse mapping must also be known (with some gamut issues, but I'm not concerned with those, because, after all, I'm VIEWING it on a monitor anyway!). What I want is a plug-in that automatically applies that inverse mapping so that, when I do a Save For Web, I end up with the colors I've been viewing all the time when setting the shot up in print mode. Then, too, I don't have to worry about what mode I'm in when I'm editing -- it just fixes it when doing a save-for-web.
    Again, I want to edit in my normal print mode (typically ProPhoto colorspace, and with soft-proofing off or set to the printer/medium combination I expect to use), then do a single operation (might be a multi-step action) to "screw up" my colors so that when I then do a "Save-For-Web", the resulting image, when viewed on the average color-stupid browser, looks like the image I've been seeing in Photoshop.
    Anyone know of such a beast?   I would gladly pay for a plug-in that really works and fixes the problem.
    And if you have other solutions, I'm interested, but the absolute requirement is that it I do one single edit pass for my colors for both print and web use, and I get what I see on the screen in PS on both the prints and on the web display (i.e., working in sRGB/Monitor RGB mode all the time won't cut it). And PREFERABLY, let me do all my editing work in the ProPhoto (or at least AdobeRGB) colorspace so I have a gamut closer to what the printer can do.
    Anyone got a decent solution for this?

    Sorry, I think I'm being unclear.  This has nothing to do with individual monitor profiles.  In Proof Setup, "Monitor RGB" amounts to turning off ALL color management, and simply letting the monitor do what it will.  It is what the vast majority of web browsers do (even if the operating system provides color management, the browsers don't take advantage of it), so that is what you need to consider for images that will be viewed on a web browser.  If you convert your image to sRGB,  select Monitor RGB in Proof Set up, and turn on Proof Colors, you will see the image as it would appear on a web browser (after you save it as a jpg or use "Save For Web/Devices" to save it as a jpg).   Since almost everyone is running different uncalibrated monitors, there will be lots of variation in how it will look to them, so precise control of the color is unimportant.
    That said, I would expect the color on a calibrated monitor (such as the one I use when editing) to be reasonably close to the colors I am seeing while editing in PS.  To the extent a monitor deviates from "calibrated", those colors will vary, but a good monitor should show good colors.   Unfortunately, this is NOT the case, as my previous post shows.  The colors produced by the steps above are oversaturated and significantly shifted in hue.  There is, to my mind, anyway, no reason for this.  Adobe clearly knows what the mapping is between the colors as it displays them in PS and the un-controlled "Monitor RGB" -- that is, it is the color map they are using during normal editing display.  If they were to reverse-apply that map prior to saving it as a jpg, then the image would appear on a browser on that same (presumably calibrated) monitor very similar to what you set up when editing.  Anyone else viewing the image on a web browser with a calibrated monitor would also see good colors.  To the extent other viewers' monitors are out of calibration, their colors will suck, but there's nothing you can do about that.
    I guess in some sense I AM "asking for a Color-Mamangement-solution for a "non-Color-Management-situation", but specifically I'm asking for PS Color Management to do the best it can for non-Color-Managed situations that we all face every day.
    Does that make more sense?

  • Color management issue from Photoshop Acrobat

    I'm having an issue that I believe has been isolated to Acrobat X related to Color Management, but was referred to this Photoshop forum because more experts in color management tend to read here. My thread in the Acrobat forum with several updates on tests is here: http://forums.adobe.com/message/4646650#4646650
    The short version is that any RGB image I create in any app (including Photoshop, Illustrator, and InDesign, a non-Adobe app with Word, and Acrobat's own PDF from Screen Capture feature) displays in both Acrobat X and Adobe Reader with dull colors, very similar (if not identical) to how an RGB file with full intensity colors (i.e. R255 or G255) looks when converted to CMYK.
    I've tried numerous settings in the Color Management system, and have Synchronized my Color Settings via Bridge across all Adobe CS6 apps. I've tried synchronizing to both the default North American General Purpose 2, and the (sometimes suggested) Monitor Color, using a calibrated profile for my Dell display from OS X's built-in tool. Have also tried various settings of Preserving Embedded Profiles, ignoring them, Assigning a new Color Profile to a document, turning off color management completely, etc. No change in result.
    I have a multi-monitor setup (3 external Dell displays connected to a Macbook Pro, 2 of them via USB video devices), but I've also tried making each display (including the laptop's built-in display) my Primary monitor and can see the color shift on each one, so it doesn't appear to be a calibration issue.
    This issue is on my Mac at the office. I have a similar setup at home (albeit a MacPro 1,1 vs. a laptop) but with the same Dell monitors and CS6 software installation, and I can take the same document (whether it's InDesign, Illustrator, or Photoshop), make a PDF of it, and it displays with 100% accurate colors when viewed in Acrobat X.
    In addition to the tests mentioned in my original thread, I've also tried uninstalling and reinstalling both Acrobat X and Adobe Reader.
    I believe the issue is related to Acrobat, as I can repeat the issue with no other apps than Acrobat in the workflow: if I display a full-intensity RGB image on screen, then use Acrobat X to create a PDF from Screen Capture, the resulting PDF immediately shifts to the dull colors.
    Have also thoroughly checked through Acrobat's preferences, as it seems almost as if there's a setting somewhere along the lines of "View all PDFs in CMYK color gamut", but no such setting exists. I did a complete uninstall of Acrobat X as well, which I imagine would also dump its Preferences, so it would be a clean reinstall.
    Another interesting note: Apple's Preview app seems to display the PDF with accurate RGB colors, so I know the PDF actually has the correct color definitions intact. But the same PDF opened in Acrobat X or Reader side-by-side displays the dull colors.
    Any thoughts?
    -R

    i wasn't able to follow your lengthy post, and the color management chain is too complicated (for me) to address here other to say Acrobat reads tagged elements and converts their colors to Monitor RGB (so you must have stripped the profiles in the PDF, and the Acrobat CMS is applying or passing through the wrong profile)
    further, if you don't want to rely on profiles, your safest bet (for screen viewing) is to CONVERT everything to sRGB (but i would still include the profile in case someone wants to display or print the document 'accurately'
    Here is a look at a several critical color setting in Export to Acrobat that control: Downsampling, Compression, Color Conversions, Destination, and Tagging (click on image for blowup):
    PS:
    these panels were grabbed from an InDesign Export PDF process, but Photoshop should have similar options somewhere

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