WAP4410N RMA process

Picking up 2 new units from TigerDirect.com today... I'll let you all know if they are v1 or v2 when they get here.
I called Cisco @ 1-800-553-2447 about the other 5 we have to get them RMA'd and told them I'd like to do an advanced exchange so we aren't without Wifi totally for a week due to this hardware issue. I'm and end user (bought them through 3rd party vendors) and don't have a Cisco support contract.
After 11 minutes to answer the call, I explained the issue for 3 minutes and was put on hold for another 4 minutes and she came back to ask me for our Cisco ID. I told her my ID and she asked for a serial #... I gave that, she checked it was under warranty still and then set up a call back from an engineer. She verified my phone number, asked if I wanted an email confirmation of the request, and had me give a brief description again of the issue for her to note for the engineer. On hold again at 26 minutes into the call, she filled out the rest of the support request... and then at 31 minutes into the call came back and said she had to transfer me to a different department since it is a small business product...
"Please wait" played repeatedly for the next 2 minutes and then she introduced me to an Engineer.
He looked up the serial number and asked if I could forward a receipt to him to prove purchase date. I couldn't easily do so... I explained it was a known issue and directed him here. He set up a case# for me and arranged an RMA advanced exchange of the 5 units of a $75 fee. I'm fine with paying the $75 to not be without wifi for days while waiting on replacement units. I was transferred to an automated prompt that took my credit card info... which failed to work. Tried again... failed to work again. The card is good... not sure what's up there. I told him I had to go due to a guy waiting on me in the office at this point. He finished the RMA setup and is supposed to let me know when it's done. He said he'd figure out the payment thing and let me know. :-P
Friendly folks, but man...
Total call time = 55 minutes.
For the record, those of you looking to get your units replaced, you need to call:
1-866-606-1866
That would have saved me 30 minutes.

The original RMA of my first 5 units came in Monday and I installed them all after updating firmware from 2.0.0.5 they came with to 2.0.1.0... and so far so good. It took a little more work to change the IP's on the newer firmware than it did on the older Linksys firmware too. Not sure why, but it wouldn't stick unless I was on a hub with the wireless point directly. If I changed the IP over our network and then flipped to that IP on my machine, it just timed out. Eventually getting into the web interface would show it didn't take the static IP I gave and instead used a random number in the last octet. VERY strange. This was repeatable on all 5 units. Putting the AP and my computer on a hub by themselves and assigning static 192.168.1.5 to my computer and connecting to the default 192.168.1.245 of the point... I could change it to 192.168.20.xx and then change my machine to the 192.168.20.5 and connect to it fine. VERY odd that this wouldn't take unless I was on the hub that way. May have been a local DNS issue or something, not sure. Once we were in the x.x.20.x range, I put both of us on the network and all was well.
The TigerDirect units came in today and they are both V01 units (despite the updated Cisco branded packaging vs the Linksys packaging on the original WAP4410N's I bought). I called Cisco and they said they imagine TigerDirect and NewEgg have a lot of older stock still. The SER.... serial numbers are the newer ones so the tech was surprised to hear it started with that, but apparently it wasn't new enough as it was still V01.
I set up a new RMA for the 2 new units from TigerDirect (again had to point the tech to Dave Hornstein's comments here for him to agree to RMA them). Bummer that you can't tell what hardware version it is unless you open up the box (remove shrink wrap) and look at the sticker on the back of the unit itself. If you could tell by looking at the box, I'd have confirmed with the vendor before ordering. I suggested to the tech that they print the V# on the serial number sticker on the box...
I'm glad the V02 units resolve this issue... I'm bummed it's such a hassle to get them still. :-P
Total call time waiting on the RMA setup = 30 minutes.

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Can I use the Cisco license transfer tool to rehost licenses from router 2900 to new router 2900? is not rma process

Can I use the Cisco license transfer tool to rehost licenses from router 2900 to new router 2900? is not rma process
thank you

Yes you can.
Alternatively, you can email [email protected]

RMA Process for Warranty management

Hi,
I want to set up a return material authorization (RMA) process for one my client.
Is it possible to configure the entire RMA Process in SAP ECC for warranty management???
The scenario as per my requirement is:
Customer sending defective component/part to OEM, which is under warranty is same as sent to the supplier by OEM itself.
Is there any standard process/configuration available for this???
Note::: We don’t use CRM, PM & EWM.
Please give me your valuable advice.
Thanks in advance
Ramesh

Hi,
I want to set up a return material authorization (RMA) process for one my client.
Is it possible to configure the entire RMA Process in SAP ECC for warranty management???
The scenario as per my requirement is:
Customer sending defective component/part to OEM, which is under warranty is same as sent to the supplier by OEM itself.
Is there any standard process/configuration available for this???
Note::: We don’t use CRM, PM & EWM.
Please give me your valuable advice.
Thanks in advance
Ramesh

MOVED: RMA Process for my board MSI NEO2

This topic has been moved to Anything Under The Sun.
RMA Process for my board MSI NEO2

The first guy I spoke with trying to find out the status on my RMA did have a firm grasp on the english language - so I trust when he said, and I quote, "The testing department found nothing wrong with your board, so we're sending it back (to you)."
The second gentleman I spoke with a week later trying to find out where my board was didn't have english quite mastered fluently, but was able to give me the information I needed.
Generally though - what I usually understand (doing RMA's for a company myself) is that if someone RMA's something, you generally ship out a REPLACEMENT anyway, so this may be the case. I sure hope so.
This has been quite a puzzling experience from day one anyway.
SunnyD

RMA Process - What Proce

I feel I must notify other potential customers of the extremely poor service offered by Creative Labs in Ireland concerning their RMA process. I have been waiting now for three weeks for Creative to accept that they have received my faulty Zen Vision:M. I have provided a proof of deli'very receipt along with the name of the person who signed for the item. Since the item was deli'vered, the insurance I took out on the product does not cover this loss as they have proved it was deli'vered. Creative Labs tell me they have not received the unit, and I am now left without my player for one month. I am advised to wait as they have just outsourced the RMA department and are having some problems!
What an excuse !
If anybody from Creative Labs actually looks at these forums, please sort out the problem with RMA's in Dublin. (and find my missing Zen)

Dear mclevogue?I know exactly what you mean. I sent my faulty Creative Soundworks 500DAB radio under warranty to Customer Support (what a joke!)?in Ireland as requested on 5 May. They sent me an email to say they hadn't received it yet on 27 May (3 weeks later!) The Post Office assured me it had been deli'vered. On 6 May Creative then said they had reci'ved the item - a month after me posting it! and were testing it. Next I hear is a new email on 27 June to say that since they have not received my radio they are cancelling the RMA and repair
!!! I sent a strong email back immediately to their the emailer of 6 June and 27 June demanding that they sort out the problem straight away. No reply to date. I then contacted the Adminstrator on this forum?asking her to sort it out. Still no reply. We should contact Watchdog or the press to tell them about thi sappaling service and Creative in effect stealing our goods. I am really pi**ed off.
Let me know what you think or how many others have had problems?andrewdm

RMA process using RAS, no IRRE created

Hi,
I try to implement the RMA process using document RAS. So far, I can create the RAS order and I also see the "Returns" marked on IRRS item level, but when I return, no subitem for returns is created.
Can you please help.
Thank you!
Florian

Hi,
Check the following settings with respect to your Item category and requirement class etc...
1 ) SPRO>Sales and Distribution>Basic Functions>Availability Check and Transfer of Requirements>Transfer of Requirements-->Define Requirements Classes --> Determination Of Requirement Types Using Transaction
Actual Assignment:
Item Category                                    Reqt class                           Reqt. Type
IRRS                                                      039                                         SE
IRRE                                                      040                                         KE
IRRP                                                      204                                         SERP
IRAL                                                       040                                         KE
Sales and Distribution>Sales>Sales Document Item-->Assign Item Categories for determining the item category based on usage
Actual Assignment:
Sal. Doc. Type    Item Cat. Group Item Usage H. L . Item Cat Item Category
RAS                        NORM                                                                                IRRS
RAS                        NORM                   R101                      IRRS                      IRRE
RAS                        NORM                   R102                      IRRS                      IRRP
RAS                        NORM                   R103                      IRRS                      IRAL
Regards

RMA process

I am experiencing an error when trying to repack an SFC that was returned on an RMA.
The current process that is being used:
Return SFC to production floor
Using a special operation the SFC is placed back on a routing. (RMA ROUTER)
The SFC will follow this router to be reprogrammed and tested again.
When the SFC reaches packout the system will error because the SFC was never unpacked from the orignial container.
Is there a way to unpack an sfc and have placed inqueue on the RMA ROUTER?

Generally for RMA process it is advicible to use the autogenerated RMA number and new SFC numbers as if we use the same SFC number it gives error in packing stage.
We have faced this issue for RMA handling for quet long later the we came to 2 solutions:
If the client agrees use separate SFC numbers for these RMA.
else
We the UNPACK operation should be part of Router 1st or 2nd step on router. This will include opening the old container and removing the SFC from it. if in container maintainance Min and maximun quantity is defined as same then the contaibner will remain open but if you want to close the container again then define Min Quantity as 1.
Hope my information will be useful.
-Pushkar

WLC 5508 HA RMA Process

Hi all,
I am currently in a situation where our primary 5508 failed, our secondary 5508 took over, and we RMA'd the primary. Now that I have received the primary RMA device, I am stuck with what to do with it. I know that I need to transfer the licensing and have found documentation on that but what does the rest of the process look like? Do I just plug it back in using the redundancy port and away we go? I assume there are additional steps but I am having trouble finding documentation on it. Please help! Thanks in advance,
Derek

Thanks Scott. After a few mishaps I figured that this basic config involves:
- Recover-config and reboot
- Enter the correct management address, subnet, VLAN tag, LAG parameters as the former primary unit and the rest can be garbage? -> reboot
- Login and enter:
config interface address redundancy-management IP1 peer-redundancy-management IP2
config redundancy unit primary
config redundancy mode sso (doesn't seem to be sso AP option in this version - 7.6.130)
- Reboot and either power off or wait for boot then power off
- Connect up heartbeat and management cables and power on
- Wait for sync...
however I experienced an issue where it got to "Found the Peer. Starting Role Determination..." and then would get no further after waiting 15minutes.
Should this be a fairly quick step? I then rolled back and put my old primary in the same way and ended up waiting about 30mins and finally it worked. I realised after the fact that when I put the new primary in I hadn't set the LAG correctly and I also did not give it the exact same management address so that might have caused trouble earlier, but I can't explain why the old primary took so long either.

How long does the RMA process usually take?

Just wondering, if anyone knows. From what I have seen in some posts referring to the process, it looks like it could be awhile.

Go to http://www.msicomputer.com. Click on "Contact US" and down the right side is a box that says "Customer Service - RMA's Only" with the link and the directions. You then d/l a form, fill it out and then either email of fax it back with your details. They then will issue you an RMA# which you use to send the product back. Mine took about 2 weeks to get back.

RMA process sucks

I have had nothing but problems with my msi board and so I finally decide to call them about doing a RMA.
I say "I would like to do an express RMA"
They say "What is that?"
I say "Where I put a deposit on a credit card and you cross ship a board"
They say "We don't do that"
I say "Really? What is your turn around time?"
They say "10-14 days"
I say "2 weeks eh"
They say "10-14 business days...."
1. Does anyone know how to get a cross shipment or expedite the process?
2. Anyone know what the current board rev is for the 7025 (Neo 2 Platinum)?
The problems that I have are:
1. Logitech MX1000 keeps freezing
2. Won't detect Sidewinder joystick when a USB keyboard is plugged in
3. Can't use a PS2 mouse or keyboard
4. Floppy disk controller doesn't appear to work
Think it should be rma'd?

Quote
Originally posted by Hamish
I have had nothing but problems with my msi board and so I finally decide to call them about doing a RMA.
I say "I would like to do an express RMA"
They say "What is that?"
I say "Where I put a deposit on a credit card and you cross ship a board"
They say "We don't do that"
I say "Really? What is your turn around time?"
They say "10-14 days"
I say "2 weeks eh"
They say "10-14 business days...."
1. Does anyone know how to get a cross shipment or expedite the process?
2. Anyone know what the current board rev is for the 7025 (Neo 2 Platinum)?
As far as getting them to cross-ship a replacement, I didn't have any problems when I sent mine in. Called them, said I needed to RMA my board and wanted to have the replacement crosshipped, they said sure thing. They didn't even charge my card, just put a reserve on it. The only thing that annoyed me was that they weren't set up to take a cross-ship RMA through their online tool, so I actually had to call them to get it taken care of. Sounds like either I just got lucky getting someone on the phone when I called mine in, or that you just got unlucky.
Haven't had a bit of trouble with the replacement board.
Oh, and as far as the board Rev goes, it is at Rev 1.

MOVED: New card returned from RMA process, even worse than the first

This topic has been moved to MSI Video Cards.
https://forum-en.msi.com/index.php?topic=160823.0

that looks like neerly every faulty GTX 570 ive ever seen, looks like you have got a faulty unit all together! its not limited to MSI its with all 570 units.
seems like Nvidia have made some very defective gpu's in the gtx 570 series of graphics cards that fail very easily! i would rma the card again as that looks so bad!
i know you PSU is perfectly good as its a TX750m and that has more then enougth!
you have been very unlucky with the graphics card. if the next rma comes back as just as bad i would get another gpu thats not a GTX 570

Msi rma process woes

Intel Core i5 750 @ Stock
MSI GD-65 P55.. Bios 1.10
Corsair Vengeance 8GB 2 sticks 1600
GTX 560ti twin frozr ii 2GB
SSD corsair 120GB, 1GB samsung hard drive
asus dg 5.1 sound card
win 7 64bit
Corsair 750w modular psu
I sent my faulty gtx 560ti to my retailed which they sent to msi for an rma as the fan made a loud buzzing noise. It was 6 months old and this problem only recently started, the card worked perfectly before. That took two weeks, I have been sent another card although I have no idea if it was my old one or a brand new one. I have received no detail or report of what MSI actually did to repair the card or simply send me a new one.
Now the card I've been sent has its own problems, when I boot windows the computer screen will go black and the fan will speed to 100% until I turn off the power. After a few hours of trying to narrow down the problem, the computer wont even boot any more, I have to put my old graphics card in for it to work. My psu is a corsair 750w so that obviously isn't at fault. I did a fresh install of windows and installed the latest nvidia drivers so that isn't the problem. The bios has been reset and the temperatures are fine.
On closer inspection of the card, I noticed a hell of a lot of thermal paste around the gpu. What the heck msi? You don't need to drown it with paste. It has dripped over the sides and is on the gpu pins although I don't know if this causes problems.
So now it looks like I will need to do a second RMA to msi, hoping they actually send me a working card this time.

Quote from: Svet on 30-June-12, 06:08:28
you can reapply the thermal paste to ensure that its done properly.
the image is too blurry
I don't want to void the warranty. The question remains, does the thermal paste having contact with the gpu pins cause problems?

RMA process. How long does it take?

I'm looking into sending my MSI 875P Neo FIS2R back to get the ethernet port fixed, but I'm a little worried about the time it will take. I have the option of getting a refund, but I'd really like to keep this baby. Is it more pain than it's worth? Please share your experiences.
Kirby

Thats Why most of us have the "Newer" Zalman-7000-AlCu, and not the All Copper (Cu) Unit, As the Bi-Metal Zalman weighs in at 450 Grams, as opposed to the 7000-Cu all Copper Unit that weighs 772 Grams , and yes the Aluminum+Copper Unit is within INTEL'S Retention Bracket Weight Spec. of 450 Grams.......I think that this is the Best HSF Combo on the Market because of It's Great Cooling Capacity, and it's Good Looks.....Not to mention that it is very Quiet, even at 100% Speed, as this is Only 2,800 RPM's at Max Speed ......And on top of everything else, it only costs $29.00 US...And your Assumptions are correct as far as the All Copper unit is concerned, as I had one installed on my older VIA Board, and yes, you could actually see the Board Warp to some degree when it got warm, and the difference between the 2 as far as the Cooling Delta, the All Cu unit manages to keep the CPU about 3C Cooler (At least that was what I observed) so, I don't think that anyone that May Move the PC around should risk the 772 Gram Beast, as you may wind up with one of those 2 Piece Motherboards ..................Sean

MOVED: Time to Complete RMA Process? Still Nothing After 3 Weeks!

This topic has been moved to Anything Under The Sun.
https://forum-en.msi.com/index.php?topic=179457.0

Seems like a hardware problem. Bring it to your local Apple Store and get it replaced if it's under the warranty. http://www.apple.com/retail/geniusbar/

[P6N SLI Platinum] black screen NO BOOT after D-bracket replug [RMA-SOLVED]

Quick setup specs;
P6N SLI Platinum
E6600 (box/stock 2400mhz basic)
2x 1Gb DDR2 6400 Gskill HZ
Sapphire ATI X1600Pro (PCI-e basic)
Aerocool Zero DBA 620W
(2 HDs sata, 2 Hds pata, 2 optical pata at first -all OK at first, disconnected after, so irrelevant here ,( )
(XP Pro clean new install from start)
I tried to check the forum old posts before trying to write that new one, but could not find any really related totally adequate posts so far (or i missed them, sorry if so, then -?). I could already find very useful informations on first aid usual 'rebooting' procedures to follow with minimum new boot configurations, d-bracket new LED signals etc. But so far no luck, all same, nothing better, nothing cured here for the stuation here. ,(( Also excuse my english if not perfect, i am not english either. ,(
VERY bad & sad problem here... ,(((( :
All was working perfectly great during 5 days.. the P6N SLI platinum install went GREAT initially (as normal, not a first pc built, all normally happening, so far so good, etc).... all hardwares compatible together at first (dedicated ATX 'full' 8x8 pins connector too for the cpu only for ex -all working perfect at first try. quick tensions 5V/12V under msi dual core control tool perfect too etc), was great easy going/ great strong ultra-stability feeling on the hardware side.. i was just now concentrating on the software side (no special BIOS tweaks even attempted so far, all on basics-normal e6600/ddr2 auto-settings, apart at the end ddr2 quick test -when problem occured- on 450(900?)Mhz at 2.1V, far far easy under its possible specs max anyway.. and had been working perfect for 3 days with that little ddr2 boost try -no time for special bios further tweakings now, etc), reinstalling and transfering/reorganizing slowly my necessary files/hds/softwares from old to new setup, no oc, nothing special tempted (i was planning oc, new cpu more suited fan/silver6 etc only for the end..), LAN file sharing setup done, Realtek audio setup test done, etc ; installation had been so far one of the quickest and problem free ever... explaining maybe also my fatal lack of cautioun for just (too much) 3 sec in the end after 5/- days of perfect working new ring going on.. ,((( :
At first, i also tried to immediately install the D-Bracket too to check possible hardware install problems -very useful feature i of course thought too..and wanted to try too, "in case of"..- (installing it from quick reading of the printed manual..with no colour pic coding inside..and quick error coming from there thereafter with an initial mismatch usb/jbd1 inverted plugs connections.. *both* having the exact same pins numbers and dispositions, beeing side by side on mainboard layout.. and so able to connect both headers indifferently.. so i did not see it immediately (( .. and no way to see it otherwise as such, anyway.. ,( ), just to be sure all was ok. I noticed that LED were of course, never lightning (not normal).. but as EVERYTHING else was working fine (GLAN, sound, etc etc).. i did not bother more than that -- error checking not necessary.
Till that fatal clumsy day i wanted suddenly to.. check the D-bracket too. ((((
All was working well, XP pro opened for hours as usual etc..
i had not yet totally finished to install the motherboard in the pc-case (always on desk, free in sight..)... so i could always see the connections on it. ... and i noticed that ... the colour headers codes were NOT matching (usb=yellow..).. i had just stupidly initially badly connected the D-Bracket jdb1/usb adjacent plugs (inverting them), so... And still, all had ever worked perfect.. except the D-Bracket, of course, was sending back no lights then, obviously.. so i did the fatal error.. confident all was stable enough and strong if even that initial plug error had had no consequences at all.. i did the fatal bad move to try to UNPLUG the D-Bracket connectors and put them back in right orders WITHOUT switching OFF the power supply so... like an hot USB plug, sort of, in a way. fatal error.. :( :( :(
As soon as i began to remove the usb/jdb1 connectors and put them back in normal order... the system suddenly SHUT DOWN ... no special bad noise, no special smell.. just sudden SHUT DOWN.
From there.. impossible ever to boot back again the so far perfectly working machine (((((((((((( , always same till now :
i switch on the power supply.. orange led appears on motherboard (ok)... i switch on the motherboard.. green led on motherboard appears (ok)... CPU fan begins (ok), video fan begins (ok) .... and... NOTHING.. total black video screen. no more even possibility to see the BIOS. :( total dead startup .. and the fans are going on eternally, blocked eternally in that inital startup with leds on too (no sudden shut down after a few seconds.. just.. nothing)... :(
Suprem irony.. the D-bracket LED seems to 'work' now.. "of course". Just the PC no more booting at all ^. Only thing is that only green LEDs are appearing, no red ones... simply the sequence, from start and never changing :
1. GREEN 2. GREEN
3. GREEN 4. (---) (not red, just nothing -?)
If i look in manual, it means "Testing RTC (real time clock)". I don't know exactly what it means *here*, but sounds to me it is the most basic initial first BIOS checking.. and BIOS can't be reached for even that so ; BIOS fried???? :( :(
I tried every 'standard' things recommanded usually here in older posts, for new boots recovery attempts thereafter in such 'boot errors' situations (clear cmos button pushed in every possible ways -quick, long, quick etc..-, removing little by little everything but the very minimal least energy taxing setup; keyboard, cpu, video, motherboard; 1 ddr2 nearest cpu slot.. point).. NOTHING. Worst, i tried to boot with one of those elements missing.. exact same D-Bracket lightning from start to.. eternally (123 GREEN 4-nothing). Even tried to remove the little (cmos?) KTS lithium battery for a few hours -that could work sometimes with the old already ultra-sensitive amd/nforce2 chipset bioses problems, so i tried there too-?-; same 3 green lights and fans running and nothing else happening from there.. ((
Always the same; total dead boot as above. black screen. no possible access to even bios panel. ,(((
So my desperate questions, now: of course, the origin is obvious here; all happened "by my fault" when i tried 'too quickly' to 'hot-plugging' replace correctly the D-BRACKET plugs *without* switching off the power supply... all shut down suddenly when i put back correctly the usb& jdb1 headers... :( ;
- do you think there could be any possible last HOPES to recover the situation that i had missed (a well known situation in such d-bracket handling 'common' (?) connection error, a simple trick to try i had missed ??)
- do you think i FRIED something in the process on the motherboard ?? :( :(
- do you think it is 'only' the BIOS (fried????) ?? :( :(
- do you think i could have fried a specifical external key component in the process (not necessarily motherboard) : ddr2 modules, cpu, video card????? :( :(
- is my only solution is to send the motherboard to RMA (no other ways now) ???
please, don't hesitate to give me any possible hints to try to avoid the RMA process.
can i avoid it, right now?
is that possible to fry an whole board just with such a D-Bracket 'hot plug switch' (on a so far perfectly working -light- setup - no oc, little video card, etc) ???? :( :(
That is the only C2D Intel/ddr2 motherboard i have here around. No possibility to test elements by elements for precise error checking (cpu, ddr2 modules, video card or powersupply).
Only things i could check so far are;
- the power supply (aerocool 620W zeroDBA) ;
i tested it back on my old amd xp-m nforce2 setup.. always working apparently. NOT 'fried' so, apparently. but no way of course to test for exemple the special 8x8 (or 8x4) Intel ATX cpu connector on old xp-m motherboard. But power supply NOt fried at least, apparently -?
- the video card.
no way for me to really test the pci-e card on other motherboard around but.. i tried a very old PCI VGA card.. that one works on old setup.. and on P6N, no effect, doesn't improve the situation. So, not sure the new pci-e video card isn't fried.. but a new video card doesn't correct the dead boot problem.. (
No way for me to test the ddr2 or CPU directly though.
Do you think DDR2 or CPU could have been fried in the process too ???
or just, as i fear anyway, 'simply', the motherboard BIOS fried -??? :-(
Really, thx for any suggestions..
if there could be an 'hidden' trick i did not try yet to try to recover the (initially working perfectly!!! (( ) setup, WITHOUT engaging the motherboard RMA process (at least 2 or 3 weeks lost here to wait the return..online store etc..)....
please, suggest me.. ,((
i am *really* very sad of that stupid clumsy idea to want to 'enable' the D-Bracket.. all was working great so far.. and i lost all with just that stupid idea to try an hot plug bracket reconnection without switching off the power supply it seems.. can it be possible,sigh?? all seemed so stable before that, that i.. just lost my usual cautious just 3 sec too long it seems... :-(
Thanks in advance
hoping post not too long too, but i tried to expose the situation as precisely as possible; first time i ever had such a problem with a motherboard/system install.. that is quiet ironical knowing it was also the best and quickest/easiest easy going new built i ever had so far too.. till then ,( .. and all came from the 'helper' d-bracket 'luxury second hand possible boot helper diagnostic tool' checking in the end too, here.. really hoping i can avoid an RMA process.. and no other hardware elements (apart the motherboard?) could have been damaged in the process ? ,(((

hi, thx a lot for the quick answer. sorry for the length indeed (i did not know exactly how to describe the situation.. without omitting any later possibly important details).
Alas, i already tried that many times in following interesting asnwers on similar problems in old posts here; did NOTHING. ,(
But after your post, i tried it again, and removed for the remaining *hours* (6/8h?) the cmos battery as suggested again *too* so -pushed again the clear cmos button etc when battery out, then when in again, then replugging the powersupply etc; NOTHING better alas too. always same, no boot, black screen, no bios. ,(
Problem always the same, to sum up, for clarity:
power supply on => orange motherboard led is lightning up, motherboard on => green motherboard led is lightning up, cpu/video/case fans are working up as normal and.. that's all. nothing else forever. black screen. no signal. not a single chance to get again the bios setup screen.
another detail i omitted, maybe; keyboard lights are all lightnng up too.. and stay blocked in that state too. tested with 2 different keyboards, same. to shut down the leds, fans etc, only one solution, shut down the power supply button directly, at that stage.
right now, i test on barebone minimal system as recommanded too;
cpu, 1 dimm (closest cpu slot), video, keyboard. all rest disconnected.
i of course tried to reset the cmos with the 'magical red button' many times before, with power supply cable plugged out, pushed the button trying almost every possible way so far (quick, long, long sequences, short sequences etc etc)... changed NOTHING so far -is that thing working?? ,(. and right now, same after hours with cmos battery removed too. ,(
the d-bracket leds are always (now it is correctly plugged..) :
123 GREEN 4 (nothing)
"Testing RTC (real time clock)"
another 'interesting' detail is that; those leds are appearing IMMEDIATELY after the motherboard is switched on, from start (green led appearing on P6N). and it is staying as such till the end. nothing else. i tried to connect also the case speaker ; no bips, no sound signals at all too.
I also remind the system was WORKING like a dream during 5 days *before* i had that sudden TOTAL boot problem.... AND i touched almost nothing in the bios too all along, for initial security reasons too.. (i was concentrating on the software installs anyway right now, NOT on the oc side..). The ddr2 quick little change i did was also the ONLY change i tempted to simply test quickly some setting i already saw working without problem with that P6N and that kind of ram.. and it was working without problem so far too, so.. all the time idem. And it had been perfectly working for 3 days as such untouched from there; no problems at all (those memory modules have been seen on that motherboard largely at those specs, why i did that quick test anyway.. far under their possible max -micron chips). it was even working so well i forgot to put the setting back as default after that quick ram test.. so much it was stable too (even if i had not time to do real memtest test on that one - i did for many hours with the initial automatical default settings too, to check the ram quality, was perfect for many hours, so ok too, no bad ram initially too-; was so stable for all my XP software installs operations etc.. that i forgot it thereafter, to be true..why it stayed like that till that moment (incidently).. but i preferred to mention it 'just in case' though, yes. i also did not push at all the dimm voltages in the process, it was always far inside the specs at 2.05V to be exact -usual for that ram too up to those numbers easy for it. i did not push the ram voltages either so..).
The problem ONLY appears when i wanted to unplug the *initially* badly connected D-bracket headers so (inverted headers.. but that caused NO problems either so far too for the system stability.. only the LEDs were of course not working so far..) : i did the error to NOT switch off the power supply. :(
*then* immediately the system shut down... and above situation appeared. ,(
BUT all was working perfect before.. ram setting included so. ,((
So my simple questions now too ;
- do you know what means *exactly* the d-bracket message 'Testing RTC" (123 GREEN, 4 nothing).. initial bios problem, isn't it?? other ways to recover it now?? ,((
- is it a WELL KNOWN PROBLEM when we try to disconnect and replug too hastily the d-bracket headers without switching off the power supply (*my* main erorr here, it seems :( :( ) ????
... and of course, do you think it could have *fried* another key component (cpu, ram -?? why i reminded the setting, just in case-?-, video card? .. ) with that d-bracket initial disconnection error ... ,(
as i said, i have no secondary c2d/ddr2 motherboard here : no way to test the cpu and ddr2 modules on another motherboard to be sure too here. :( i absolutely can't know if they have been damaged or not, here.. :( :(
any other idea for the motherboard itself though ??? ,(
once again, thx a lot for any suggestions and precisions on that problem (is that a COMMON well known problem with the d-bracket, when we unplug and replug it without extrem care like i did -my main inattention error it seems.. mainly because all was so stable before too.. ((( - without shutting down the power supply/system FIRST ???? can it be possible 'only' that shut down all the system??? (( )
thx in advance again +

WAP4410N RMA process

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