Warning: Palm OS Treos and Windows Small Business Server 2008

If you use a Treo smartphone with the Palm operating system, beware:  it does not work with Microsoft Windows Small Business Server 2008.
Palm acknowledges this failure and has no intention of fixing it. 
There are at least two problems:
(1) You must turn off all email security on the Exchange mail server to sync with Treos.
(2) AutoSync locks up the Palm each time it occurs, and must be turned off.
Here's the transcript of my chat w/tech support. After this, I spent a few hours on the phone and got the same answers.
[12:35 AM] Gary says: Hello.
[12:35 AM] Handoff connection active (1/5140).
[12:35 AM] x says: Hi. Please see the question sent earlier.
[12:36 AM] Gary says: Could you please be more specific about the issue?
[12:37 AM] x says: Our Palms will not talk to Exchange Server 2007 unless all its security
features are turned off. This is a problem with Palm/VersaMail. When will it be corrected?
[12:38 AM] Gary says: Yes, that is true. I am sorry for the inconvenience this may have caused.
[12:38 AM] Gary says: I am very sorry to inform you that currently we do not have any information on this.
[12:39 AM] x says: Apology accepted and appreciated. But when will this be fixed?
[12:40 AM] Gary says: Unfortunately we do not have any sort of update on this. I suggest you to post the
feedback in the Palm Website.
[12:41 AM] x says: Okay, next question:  Every AutoSync locks up the Palm, so we have to turn
AutoSync off. Do you intend to rectify this problem?
[12:42 AM] Gary says: I understand your concern. Is it happening with all the Palm devices?
[12:42 AM] x says: Yes.
[12:43 AM] Gary says: Do you receive any error message before locking up the Treo?
[12:43 AM] x says: No.
[12:46 AM] Gary says: Okay, as this happening with all the devices to me it looks like the issue should be
diagnosed closely to find the root cause. Was this happening with the Exchange Sever 2003?
[12:46 AM] x says: No
[12:46 AM] Gary says: So, the AutoSync feature is Locking the device from the day you upgraded to the
Exchange Sever 2007.
[12:46 AM] Gary says: Am I correct?
[12:47 AM] x says: yes.
[12:48 AM] Gary says: Okay, as this is the issue related to the sync with the Exchange Server 2007 and the
AutoSync to find out the root cause I will escalate this issue to our escalation channel which is our Voice
Support Team.
[12:48 AM] Gary says:
I will provide you all the information and guide you in the correct direction to address this issue.
[12:48 AM] Gary says:
I suggest you to get in touch with the Voice Support and I am sure they will fix the issue.
[12:49 AM] Gary says:
I will provide you a Service Request, when contacting the Voice Support, provide this Service Request Id and you will get a free Technical Support.
[12:51 AM] Gary says: Please provide me your Last name, First name, complete address, phone number,Email address, date and place of purchase of device and serial number of the device to create a Service Request Number.
[12:51 AM] x says: Of course I provided all this when I logged in, but here it is again:....
[12:54 AM] Gary says: Thank you for providing all the information.I need 5 minutes to register the device and create a Service Request.
[12:55 AM] x says: Thanks for your help, and confirmation of the incomprehensible failure to support Exchange Server 2007.  We're this close to dumping these things if this is the kind of tech support Palm intends to provide.
[1:00 AM] Gary says: Thanks for staying on hold: I am sorry for the delay. I can understand the inconvenience you are facing.
[1:01 AM] Gary says: Based on the information you provided, I created a service request for you in our database.  The Service Request number is : 1-51558238041
[1:01 AM] x says: Will I get an email?
[1:01 AM] Gary says: Using this service request number, you need to contact our Voice Support department.  Voice Support Department number is 877-426-3777. Voice support will be available from  5:00AM to 9:00PM (PST) on weekdays and from 8am - 5pm PST on weekends.Please note down the above given Service Request Number and Voice Support Number or else you will lose this information once the chat session is closed.
[1:02 AM] Gary says: Yes, I will email this chat session to you.
[1:02 AM] Gary says: Is there anything else I can assist you with today?
Post relates to: Treo 755p (Sprint)

The problem is the default security profile isn't compatible. You can go into the Power shell command line and remove the default activesync mailbox policy.
Post relates to: None

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