Watch are benefits to AppleCare with iPhone 4
I understand AppleCare from having it for my MacBook, but how does it apply to an iPhone?
Example question: If iPhone "goes south" during the second year of ownership (and not at the fault of the owner/user), does AppleCare provide a replacement for free?
How does Apple treat replacing a broken phone when there's no insurance or warranty involved during year number two? Is it at the full-retail or upgrade price? Is a new contract required (assuming there's no AppleCare involved)?
is AppleCare for the iPhone the key to the Genius Bar?
Here's where I'm coming from: If Apple, during year number two, will allow a broken phone to be replaced at the upgrade price (say, $199, paying $70 to cover a possible $200 loss seems downright stupid.
Input would be appreciated. Thanks.
The AppleCare extended warranty extends the standard one year warranty by an additional year. This provides free telephone support if needed for the entire two years. Free telephone support is limited to the first 90 days after the purchase date.
If there is not an Apple Store nearby and an exchange under warranty is required, with the AppleCare extended warranty there is no charge for expedited shipping. Otherwise there would be a $29 charge for expedited shipping.
Having the AppleCare extended warranty for the iPhone is not the key to the Genius Bar. If you don't purchase the AppleCare extended warranty and there is a problem with your iPhone in year two, you can make an appointment at an Apple store and there will be no charge for the support to determine what is wrong and if it can be resolved.
After the warranty expires, if there is a problem that cannot be resolved by any other means besides the iPhone being taken apart for repair or for a part or parts to be replaced or purchasing another iPhone, Apple offers an out of warranty or not covered under the warranty "repair" price, which pays for an exchange at a discounted price off the full retail sales price. For the 3G and 3GS, the cost is $199 plus tax and includes a 90 day warranty. This does not require signing a new two year contract with AT&T and does not affect your upgrade eligibility.
If you don't qualify for AT&T's fully subsidized or discounted price if this happens in year two without having the AppleCare extended warranty, you can't purchase a new iPhone at AT&T's fully subsidized or discounted price. It would cost an additional $200 at the early upgrade price which would require signing a new two year contract.
http://store.apple.com/us/product/MC253LL/A
Message was edited by: Allan Sampson
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I was not given the option to purchase applecare + with iPhone 5.I tried calling Apple customer service, the automated process took my info but then came back and said too busy to help you now. How can I buy it now?
You should call Apple but you should get an email from Apple. I got one a few minutes ago and this is what they said about AppleCare+ :
Thank you for your recent iPhone 5 purchase at the Apple Store.
We would like to let you know that every iPhone comes with one year of hardware repair coverage through its limited warranty and up to 90 days of complimentary support. AppleCare+ for iPhone extends your coverage to two years from the original purchase date of your iPhone and adds up to two incidents of accidental damage coverage, each subject to a $49 service fee.
We noticed you weren't given the opportunity to add AppleCare+ to your iPhone. If you would like to extend your coverage for only $99, please reply to this email by September 21st.
After that date, if you would still like to purchase AppleCare+ within the first thirty days of receiving your iPhone, you can call AppleCare at 800-MY-IPHONE or visit an Apple Retail Store.
Thank you for shopping with Apple.
Sincerely,
Apple Online Store Team -
Couldn't order AppleCare with iPhone 5
I wanted to order AppleCare when I ordered my iPhone 5, but the Apple Store app never gave me the chance (it took me straight to checkout).
I've tried to modify the order but haven't found a way without canceling it, and don't want to do that at this point.
Any ideas?
TIA, BobBob, definitely be patient. They seem swamped right now. I could get through to 1-800-MYAPPLE, but would always get disconnected once I got past the automaton.
Here is the full email text since it outlines all the options if you were not offered AppleCare at time of order. They clearly indicate you can call AppleCare at 1-800-MY-IPHONE (which is a different number from 1-800-MYAPPLE) within the first 30 days of ordering. I would try that number as an option although it may actually connect to the same number behind the scenes. I didn't actually try because my problem was solved.
Thank you for your recent iPhone 5 purchase at the Apple Store.
We would like to let you know that every iPhone comes with one year of hardware repair coverage through its limited warranty and up to 90 days of complimentary support. AppleCare+ for iPhone extends your coverage to two years from the original purchase date of your iPhone and adds up to two incidents of accidental damage coverage, each subject to a $49 service fee.
We noticed you weren't given the opportunity to add AppleCare+ to your iPhone. If you would like to extend your coverage for only $99, please reply to this email by September 21st.
After that date, if you would still like to purchase AppleCare+ within the first thirty days of receiving your iPhone, you can call AppleCare at 800-MY-IPHONE or visit an Apple Retail Store.
Thank you for shopping with Apple. -
So, I could use help from people who know mre about this than I do. I did a sync last night between iTunes on my Mac (latest version of iTunes) and my iPhone 5 running iOS 7. For some reason, about 90 songs in one of my playlists have disappeared.
The songs are all checked in the playlist in iTunes
The songs were all on the iPhone playlist prior to the sync
I've tried a sync again both by hardwire and wifi
I added a song to the playlist on iTunes and the song appeared in the iPhone playlist, but none of the other 90+ songs came back
I haven't checked my other playlists to see what is there and what isn't (I have lots of music, so this would take days to verify).
I've thought about managing my music manually, but I would have to rebuild everything from scratch on the phone which would take days and I'd never get everything back to the right place.
In as much as I'm otherwise liking iOS 7, the new iTunes app for iOS 7 has been a real pain. This is what's really put me over the edge on it!
If you all have any suggestions that could help, I'd really appreciate it! The playlist I'm referencing most specifically is my most-used playlist and I'd love to have it right.
Thanks!Hi oxman78,
That definitely sounds frustrating! Let's give this a go to see if we can isolate the issue futher:
First, connect your device and choose the "Music" tab. Next, uncheck the "Sync Music" checkbox, and apply the changes (so there is ultimately no music syncing to your iPhone).
Once you have done that, recheck the "Sync Music" checkbox, and apply the changes once more. This will instruct iTunes to completely remove all music from your iPhone, and then copy the files once more. If you have a large amount of music, this initial sync may take a while.
iOS: Syncing your data with iTunes
http://support.apple.com/kb/HT1386
iTunes 11 for Mac: Set up syncing for iPod, iPhone, or iPad
http://support.apple.com/kb/PH12113
Cheers!,
Matt M. -
Are there recent issues with iPhone Mail?
I am having MOUNTAINS of mail problems recently on my iPhone 4. The biggest, is that if I get more than 20 email messages, I have to turn the phone off and back on to read or delete them because it's like the phone has too many. Before you ask, there are NO other programs running in the background.
Second, messages I delete today, will show up again later this afternoon or tomorrow. Randomly I'll get messages from a week ago that show up as new messages. No, these DON"T show up on my Mac or other mail clients I use.
Third, occasionally I will get a message that can't be deleted. It will either just stay around or will say "No subject". Again, I have to turn the phone off and back on to fix it.
I do know a couple of other people that are experiencing the same thing. Any ideas? I'm running whatever the latest and greatest IOS version is. I always upgrade when suggested.
Thanks,
KorkyI meant the e-mail provider. Not your cellular provider. As for why you would only have the problem on the phone, not on your iPad or macBook or mac, if you would have answered the question as to how it's set up, I could start making intelligent suggestions. Since you seem to want something to just pull something out of their butt instead of providing anything resembling even marginally useful information with which to troubleshoot, I'll suggest you see the Tarot card reader down the street. That or get off your high horse and answer the questions that the people you came here trying to get help from feel would be useful in troubleshooting the problem instead of acting like you know what's most important. If you knew that, you wouldn't be here asking for help.
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Can I sync ipad to iphone so my games are up to date with iphone?
can I sync my ipad2 to have the games reflect where I am on the Iphone games
The iPad is a computer and a very good one at that. You can mix and match syncing from both an iPhone and an iPad, but you will need another computer or Mobile me to achieve it.
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Calendars that are not syncing successfully with iphone
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touche99
I had the same problem and fixed it like so:
-Create a new calendar in Outlook File>New>Calendar. Name it whatever you choose and Select Calendar from "Select where to place the folder"
-Export current calendar to file using comma separated values (windows). File>Import and Export…>Export to a file>Next>Comma Separated Values (Windows)>Next>Select folder to export from(calendar name)>Next>Save exported file as(click browse and choose file name)>click OK>Next>Finish
-File>Import and Export…>Import from another program or file>Next> Comma Separated Values (Windows)>Next>File to Import>click browse and choose file name>Next>Select a destination folder (choose new calendar)>Next
-In the info section of iTunes select sync selected calendar and choose new calendar.
-Sync iPhone
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Outlook Calendar stopped syncing with iPhone Calendar
I deleted a recurrent event on my iPhone and this action appears to have confused the sync capability between my iPhone and MS Outlook Calendar.
Outlook still tries to find the recurrent event on start-up even though it is not shown in Outlook Calendar.
More concerning is that new events and changes in Outlook Calendar are no longer syncing with iPhone Calendar. The time to complete the Calendar sync activity is noticeably longer than any of the other sync actions, which suggests that there is a problem.
I have been through the restore routine in iTunes and also attempted to replace all the Outlook Calendar data on the iPhone using the Advanced facility on the iTunes Info tab.
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All other sync functions appear to work ok - I have created and deleted Contact data from both Outlook and iPhone and this works fine.
Grateful for any help!I'm not sure if this will work for you. It seems every time I research a problem, everyone has a different solution that doesn't work for everyone. (I just spent an hour and a half searching for a solution in various forums.) But this one just worked for me.
I went into iTunes, into the Devices page for my iPhone, then to the Info tab. I unchecked Sync Calendars with Outlook. A pop-up appeared saying, I believe (I didn't write it down) "Do you want to delete previously synced calendars on the iPhone" - or words to that effect. Since I hadn't entered anything directly into the iPhone calendar in a while, I clicked Okay. Then I clicked on Apply (lower right corner of iTunes). The iPhone synced, and all appointments disappeared from the iPhone calendar. I then rechecked Sync Calendars with Outlook, clicked Apply, and the iPhone synced once again - and all my Outlook calendar appointments appeared on the iPhone.
This was, I admit, after having deinstalled all Apple software from my PC and reinstalling it. That didn't work on its own (still couldn't sync calendars), but I don't know for sure whether it had something to do with the success of the de-sync / re-sync.
Good luck. These solutions always seem to be hit-and-miss. -
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>>Dear AppleCare，
>>My iPhone 5 was bought with full price in the USA from Sprint, and I was told that it is a global phone.
>>But when I am back in China using local carrier, Can not be activated
>>I can't believe that !
>>>Details:
>>>SN:F1*******8GL
<Personal Information Edited by Host>Sorry to tell you this but this is not AppleCare.
This is a forum of users just like yourself who do their best to help other users.
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iPad How-Tos http://ipod.about.com/lr/ipad_how-tos/903396/1/
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http://itunes.apple.com/us/book/ipad-user-guide-for-ios-5/id470308101?mt=11
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Standard troubleshooting...
1. Try a Restart by pressing the sleep/lock button until you see the slider. Slide to power off. Restart by pressing the sleep/lock button until you see the Apple logo.
2. Try a Reset by pressing the home and sleep buttons until you see the Apple logo. Takes about 5-15 secs of button holding and you won't lose any data or settings.
3. Remove apps from Recently Used (multi-tasking) list...
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4. If still a problem restore with your backup.
5. If still a problem restore as new, i.e. without your backup. See how it runs with nothing synced to it.
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HELP!the same problem but i used it already for 3 years my iphone 4, when i update to ios 6.1.3 version, now is failure like said.
we are unable to continue with your activation at this time please try again later, or contact customer care
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