Wbengine.exe faulting, ntdll.dll module at fault
Hello All,
I've got a client with a WD Sentinel running Storage Server (Server 2008 R2 based). We setup Windows Server Backup and it worked for a couple of backups. We then added a second drive and encrypted both with Bitlocker. Now, I'm getting the following
error in the logs. It happens right after the volume shadow copies are created, when the dialog box says "preforming consistency check." There are no other errors that I can find. Any thoughts?
Faulting application name: wbengine.exe, version: 6.1.7601.17514, time stamp: 0x4ce79951
Faulting module name: ntdll.dll, version: 6.1.7601.18247, time stamp: 0x521eaf24
Exception code: 0xc0000374
Fault offset: 0x00000000000c4102
Faulting process id: 0x1e4c
Faulting application start time: 0x01cfacd6a8c1e15b
Faulting application path: C:\Windows\system32\wbengine.exe
Faulting module path: C:\Windows\SYSTEM32\ntdll.dll
Report Id: 9304c61d-18ca-11e4-9b94-0090a9416970
I did see that website, and have checked for any extra software. The Western Digital and Intel softwares are the only ones loaded.
While the behavior is quite similar to the error that is described there, it's not exactly the same. The fault offset and process are different. I've started working with Debugdiag to get a better idea of what is really going on. Here's the output from the
latest crash after I've installed all applicable hotfixes:
Report for
wbengine__PID__7860__Date__08_04_2014__Time_10_10_54AM__111__Second_Chance_Exception_C0000374.dmp
Type of Analysis Performed
Crash Analysis
Machine Name
WDSENTINEL
Operating System
Windows Server 2008 R2 Service Pack 1
Number Of Processors
4
Process ID
7860
Process Image
C:\Windows\System32\wbengine.exe
System Up-Time
2 day(s) 06:52:50
Process Up-Time
00:05:20
Thread 21 - System ID 11020
Entry point
wbengine!BlbBackupThreadFunc
Create time
8/4/2014 10:07:12 AM
Time spent in user mode
0 Days 0:2:27.764
Time spent in kernel mode
0 Days 0:0:20.529
Full Call Stack
Function
Arg 1
Arg 2
Arg 3
Arg 4
Source
ntdll!RtlReportCriticalFailure+62
00000000`00000002
00000000`00000023
00000000`011f0a30
000007fe`00000003
ntdll!RtlpReportHeapFailure+26
00000000`774c5430
00000000`00000000
00000000`00000070
00000000`00420000
ntdll!RtlpHeapHandleError+12
00000000`00420000
00000000`00000000
00000000`00000000
00000000`00000060
ntdll!RtlpLogHeapFailure+a4
00000000`0c222e02
00000000`00420000
00000000`0c222e02
00000000`ffc22b80
ntdll! ?? ::FNODOBFM::`string'+10c7c
00000000`027ff000
00000000`0c222e02
00000000`027ff0b0
00000000`00000000
ole32!CoTaskMemFree+36
00000000`0c222e02
00000000`027ff050
00000000`00000000
00000000`00000060
d:\w7rtm\com\ole32\com\class\memapi.cxx @ 475
wbengine!BlbUtilRemoveStartinAndEndingQuotes+e7
00000000`0c222e00
00000000`0c222ee0
00000000`00000030
00000000`027ff090
wbengine!BlbGetFileSpec+11a
00000000`0c222ee0
00000000`00000000
00000000`031a1890
00000000`00000000
wbengine!BlbComputeIncludeFilesInfo+306
00000000`00000003
00000000`095c0040
00000000`00000000
00000000`027ff2f8
wbengine!CBlbBackupItemsHelper::GetWriterSpecs+29b
00000000`ffd85301
00000000`0524a930
00000000`00000000
00000000`00000000
wbengine!CBlbBackupItemsHelper::GetFileSpecsChange+3f3
00000000`00000006
00000000`02b49440
00000000`00000001
00000000`00000000
wbengine!CBlbBackupAsync::CheckIfVolumeSpecsChanged+2d4
00000000`00000000
00000000`0000002d
00000000`00000006
00000000`00000000
wbengine!BlbBackupThreadFunc+1d4f
00000000`00000000
00000000`00000000
00000000`00000000
00000000`00000000
kernel32!BaseThreadInitThunk+d
00000000`00000000
00000000`00000000
00000000`00000000
00000000`00000000
ntdll!RtlUserThreadStart+1d
00000000`00000000
00000000`00000000
00000000`00000000
00000000`00000000
Exception Information
In
wbengine__PID__7860__Date__08_04_2014__Time_10_10_54AM__111__Second_Chance_Exception_C0000374.dmp
the assembly instruction at ntdll!RtlReportCriticalFailure+62 in
C:\Windows\System32\ntdll.dll from Microsoft Corporation has
caused an unknown exception (0xc0000374) on thread
21
Module Information
Image Name:
C:\Windows\System32\ntdll.dll
Symbol Type:
PDB
Base address:
0x00000003`00905a4d
Time Stamp:
Wed Aug 28 22:17:08 2013
Checksum:
0x00000005`40946000
Comments:
COM DLL:
False
Company Name:
Microsoft Corporation
ISAPIExtension:
False
File Description:
NT Layer DLL
ISAPIFilter:
False
File Version:
6.1.7601.18247 (win7sp1_gdr.130828-1532)
Managed DLL:
False
Internal Name:
ntdll.dll
VB DLL:
False
Legal Copyright:
© Microsoft Corporation. All rights reserved.
Loaded Image Name:
ntdll.dll
Legal Trademarks:
Mapped Image Name:
Original filename:
ntdll.dll
Module name:
ntdll
Private Build:
Single Threaded:
False
Product Name:
Microsoft® Windows® Operating System
Module Size:
1.66 MBytes
Product Version:
6.1.7601.18247
Symbol File Name:
c:\symcache\ntdll.pdb\9D04EB0AA387494FBD81ED062072B99C2\ntdll.pdb
Special Build:
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8.02 POA crashes w/ntdll.dll fault after power loss
Hi,
Running GW 8.0.2 on Windows 2003 server (POA, MTA and GWIA). After power loss on Friday, POA will not stay up for long - crashes with:
"Faulting application gwpoa.exe, version 8.0.2.10840, faulting module ntdll.dll version 5.2.3790.4455" error.
MTA and GWIA are not crashing.
I thought maybe it could be a corrupt message but the only messages in the queues are dated today and not Friday (\PO\wpcsout\ofs\4 - wpcsin queues are empty). I am currently running gwcheck.exe against the message databases but that is going to take a couple hours. Any thoughts? Thanks.Originally Posted by DJMUGI
Hi, I'm reaching out to DJHess (and other forum members) - we are having nearly exactly the same issue (same version of GW, gwpoa.exe and ntdll.dll), POA does not stay up long (crashes after just a few hours) - but we did not have a power loss (that I am aware of). Was a solution ever determined for this issue? Did gwcheck.exe help (it does not for us)?
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Windows Server Backup - wbengine.exe Crashing
Hi,
When running either a scheduled back or a once off backup, I receive the following error around 30 seconds into the backup:
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"A fatal error occurred during a Windows Server Backup snap-in (Wbadmin.msc) operation. Error details: The Windows server Backup service has stopped"
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Faulting application name: wbengine.exe, version: 6.1.7601.17514, time stamp: 0x4ce79951
Faulting module name: ntdll.dll, version: 6.1.7601.18247, time stamp: 0x521eaf24
Exception code: 0xc0000374
Fault offset: 0x00000000000c4102
Faulting process id: 0x13e8
Faulting application start time: 0x01cfa9f0936b235a
Faulting application path: C:\Windows\system32\wbengine.exe
Faulting module path: C:\Windows\SYSTEM32\ntdll.dll
Report Id: e99a55c8-15e4-11e4-9ab5-a01d48c77640
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Loading control script C:\Program Files\DebugDiag\scripts\CrashRule_Process_wbengine.exe.vbs
DumpPath set to C:\Users\administrator\Desktop\wbengineLogs
[8/20/2014 9:23:48 AM] Process created. BaseModule - C:\Windows\system32\wbengine.exe. BaseThread System ID - System ID: 7940
[8/20/2014 9:23:48 AM] C:\Windows\SYSTEM32\ntdll.dll loaded at 0x77780000
[8/20/2014 9:23:48 AM] Thread created. New thread system id - System ID: 1912
[8/20/2014 9:23:48 AM] Thread created. New thread system id - System ID: 7756
[8/20/2014 9:23:48 AM] Thread created. New thread system id - System ID: 4920
[8/20/2014 9:23:48 AM] Thread created. New thread system id - System ID: 6964
[8/20/2014 9:23:48 AM] Thread created. New thread system id - System ID: 6100
[8/20/2014 9:23:48 AM] Thread created. New thread system id - System ID: 6524
[8/20/2014 9:23:48 AM] Thread created. New thread system id - System ID: 6824
[8/20/2014 9:23:48 AM] C:\Windows\system32\kernel32.dll loaded at 0x77560000
[8/20/2014 9:23:48 AM] C:\Windows\system32\KERNELBASE.dll loaded at 0xfd5e0000
[8/20/2014 9:23:48 AM] C:\Windows\system32\ADVAPI32.dll loaded at 0xfe030000
[8/20/2014 9:23:48 AM] C:\Windows\system32\msvcrt.dll loaded at 0xff5d0000
[8/20/2014 9:23:48 AM] C:\Windows\SYSTEM32\sechost.dll loaded at 0xff530000
[8/20/2014 9:23:48 AM] C:\Windows\system32\RPCRT4.dll loaded at 0xfeed0000
[8/20/2014 9:23:48 AM] C:\Windows\system32\USER32.dll loaded at 0x77680000
[8/20/2014 9:23:48 AM] C:\Windows\system32\GDI32.dll loaded at 0xffa20000
[8/20/2014 9:23:48 AM] C:\Windows\system32\LPK.dll loaded at 0xff6c0000
[8/20/2014 9:23:48 AM] C:\Windows\system32\USP10.dll loaded at 0xff130000
[8/20/2014 9:23:48 AM] C:\Windows\system32\ole32.dll loaded at 0xff320000
[8/20/2014 9:23:48 AM] C:\Windows\system32\OLEAUT32.dll loaded at 0xfdf40000
[8/20/2014 9:23:48 AM] C:\Windows\system32\VSSAPI.DLL loaded at 0xfc1e0000
[8/20/2014 9:23:48 AM] C:\Windows\system32\ATL.DLL loaded at 0xfc1c0000
[8/20/2014 9:23:48 AM] C:\Windows\system32\VssTrace.DLL loaded at 0xfc1a0000
[8/20/2014 9:23:48 AM] C:\Windows\system32\SETUPAPI.dll loaded at 0xff6d0000
[8/20/2014 9:23:48 AM] C:\Windows\system32\CFGMGR32.dll loaded at 0xfd910000
[8/20/2014 9:23:48 AM] C:\Windows\system32\DEVOBJ.dll loaded at 0xfd8f0000
[8/20/2014 9:23:48 AM] C:\Windows\system32\NETAPI32.dll loaded at 0xfa190000
[8/20/2014 9:23:48 AM] C:\Windows\system32\netutils.dll loaded at 0xfc9f0000
[8/20/2014 9:23:48 AM] C:\Windows\system32\srvcli.dll loaded at 0xfd130000
[8/20/2014 9:23:48 AM] C:\Windows\system32\wkscli.dll loaded at 0xfa170000
[8/20/2014 9:23:48 AM] C:\Windows\system32\XmlLite.dll loaded at 0xfa9e0000
[8/20/2014 9:23:48 AM] C:\Windows\system32\bcrypt.dll loaded at 0xfcf10000
[8/20/2014 9:23:48 AM] C:\Windows\system32\VirtDisk.dll loaded at 0xf5740000
[8/20/2014 9:23:48 AM] C:\Windows\system32\FLTLIB.DLL loaded at 0xf8de0000
[8/20/2014 9:23:48 AM] C:\Windows\system32\CLUSAPI.dll loaded at 0xf9c60000
[8/20/2014 9:23:48 AM] C:\Windows\system32\cryptdll.dll loaded at 0xfd040000
[8/20/2014 9:23:48 AM] C:\Windows\system32\IMM32.DLL loaded at 0xfe110000
[8/20/2014 9:23:48 AM] C:\Windows\system32\MSCTF.dll loaded at 0xff020000
[8/20/2014 9:23:48 AM] C:\Windows\system32\CRYPTBASE.dll loaded at 0xfd420000
[8/20/2014 9:23:48 AM] C:\Windows\system32\bcryptprimitives.dll loaded at 0xfca00000
[8/20/2014 9:23:48 AM] C:\Windows\system32\cscapi.dll loaded at 0xf9bd0000
[8/20/2014 9:23:48 AM] C:\Windows\system32\CLBCatQ.DLL loaded at 0xfdc70000
[8/20/2014 9:23:48 AM] C:\Windows\system32\CRYPTSP.dll loaded at 0xfcdc0000
[8/20/2014 9:23:48 AM] C:\Windows\system32\rsaenh.dll loaded at 0xfcac0000
[8/20/2014 9:23:48 AM] C:\Windows\system32\RpcRtRemote.dll loaded at 0xfd510000
[8/20/2014 9:23:48 AM] C:\Windows\system32\blb_ps.dll loaded at 0xf7520000
[8/20/2014 9:23:48 AM] C:\Windows\System32\vds_ps.dll loaded at 0xf8310000
[8/20/2014 9:23:48 AM] C:\Windows\system32\WINTRUST.dll loaded at 0xfd720000
[8/20/2014 9:23:48 AM] C:\Windows\system32\CRYPT32.dll loaded at 0xfd760000
[8/20/2014 9:23:48 AM] C:\Windows\system32\MSASN1.dll loaded at 0xfd5d0000
[8/20/2014 9:23:48 AM] C:\Windows\system32\vss_ps.dll loaded at 0xfa2f0000
[8/20/2014 9:23:48 AM] C:\Windows\system32\taskschd.dll loaded at 0xf4b20000
[8/20/2014 9:23:48 AM] C:\Windows\system32\SspiCli.dll loaded at 0xfd390000
[8/20/2014 9:23:48 AM] C:\Windows\system32\spp.dll loaded at 0xeec40000
[8/20/2014 9:23:48 AM] C:\Windows\system32\dsrole.dll loaded at 0xfb630000
[8/20/2014 9:23:48 AM] C:\Windows\System32\msxml3.dll loaded at 0xf89b0000
[8/20/2014 9:23:48 AM] C:\Windows\system32\SHLWAPI.dll loaded at 0xff200000
[8/20/2014 9:23:48 AM] C:\Windows\System32\ES.DLL loaded at 0xfb5b0000
[8/20/2014 9:23:48 AM] C:\Windows\system32\SXS.DLL loaded at 0xfd430000
[8/20/2014 9:23:48 AM] C:\Windows\system32\PROPSYS.dll loaded at 0xfad60000
[8/20/2014 9:23:48 AM] C:\Windows\system32\samcli.dll loaded at 0xfa670000
[8/20/2014 9:23:48 AM] C:\Windows\system32\SAMLIB.dll loaded at 0xfa650000
[8/20/2014 9:23:48 AM] C:\Windows\System32\msxml6.dll loaded at 0xf6ab0000
[8/20/2014 9:23:48 AM] Thread created. New thread system id - System ID: 7428
[8/20/2014 9:23:48 AM] Initializing control script
[8/20/2014 9:23:48 AM] Clearing any existing breakpoints
[8/20/2014 9:23:48 AM]
[8/20/2014 9:23:48 AM] Current Breakpoint List(BL)
[8/20/2014 9:23:49 AM] Thread exited. Exiting thread system id - System ID: 7428. Exit code - 0x00000000
[8/20/2014 9:23:54 AM] Thread created. New thread system id - System ID: 5848
[8/20/2014 9:23:55 AM] C:\Windows\system32\blbres.dll loaded at 0x73050000
[8/20/2014 9:23:55 AM] C:\Windows\system32\blbres.dll Unloaded from 0x73050000
[8/20/2014 9:23:55 AM] C:\Windows\system32\blbres.dll loaded at 0x73050000
[8/20/2014 9:23:55 AM] C:\Windows\system32\blbres.dll Unloaded from 0x73050000
[8/20/2014 9:23:55 AM] C:\Windows\system32\blbres.dll loaded at 0x73050000
[8/20/2014 9:23:55 AM] C:\Windows\system32\blbres.dll Unloaded from 0x73050000
[8/20/2014 9:23:55 AM] C:\Windows\system32\blbres.dll loaded at 0x73050000
[8/20/2014 9:23:55 AM] C:\Windows\system32\blbres.dll Unloaded from 0x73050000
[8/20/2014 9:23:55 AM] C:\Windows\system32\blbres.dll loaded at 0x73050000
[8/20/2014 9:23:55 AM] C:\Windows\system32\blbres.dll Unloaded from 0x73050000
[8/20/2014 9:23:55 AM] C:\Windows\system32\blbres.dll loaded at 0x73050000
[8/20/2014 9:23:55 AM] C:\Windows\system32\blbres.dll Unloaded from 0x73050000
[8/20/2014 9:23:55 AM] Thread created. New thread system id - System ID: 7188
[8/20/2014 9:24:02 AM] Thread created. New thread system id - System ID: 6160
[8/20/2014 9:24:02 AM] Thread created. New thread system id - System ID: 7640
[8/20/2014 9:24:02 AM] Thread created. New thread system id - System ID: 8148
[8/20/2014 9:24:02 AM] Thread created. New thread system id - System ID: 5348
[8/20/2014 9:24:02 AM] Thread created. New thread system id - System ID: 2964
[8/20/2014 9:24:02 AM] Thread created. New thread system id - System ID: 5320
[8/20/2014 9:24:02 AM] Thread created. New thread system id - System ID: 4164
[8/20/2014 9:24:02 AM] Thread created. New thread system id - System ID: 7916
[8/20/2014 9:24:02 AM] Thread created. New thread system id - System ID: 6244
[8/20/2014 9:24:02 AM] Thread created. New thread system id - System ID: 7908
[8/20/2014 9:24:02 AM] Thread created. New thread system id - System ID: 6200
[8/20/2014 9:24:02 AM] Thread created. New thread system id - System ID: 5028
[8/20/2014 9:24:02 AM] Thread created. New thread system id - System ID: 7804
[8/20/2014 9:24:03 AM] First chance exception - 0XE06D7363 caused by thread with System ID: 7640. DetailID = 1
[8/20/2014 9:24:03 AM] Thread exited. Exiting thread system id - System ID: 7640. Exit code - 0x00000000
[8/20/2014 9:24:07 AM] Thread exited. Exiting thread system id - System ID: 6160. Exit code - 0x00000000
[8/20/2014 9:24:08 AM] Thread created. New thread system id - System ID: 1108
[8/20/2014 9:24:08 AM] Thread created. New thread system id - System ID: 992
[8/20/2014 9:24:08 AM] Thread created. New thread system id - System ID: 7784
[8/20/2014 9:24:08 AM] Thread created. New thread system id - System ID: 4432
[8/20/2014 9:24:08 AM] Thread created. New thread system id - System ID: 5304
[8/20/2014 9:24:09 AM] First chance exception - 0XE06D7363 caused by thread with System ID: 7784. DetailID = 2
[8/20/2014 9:24:09 AM] Thread exited. Exiting thread system id - System ID: 7784. Exit code - 0x00000000
[8/20/2014 9:24:13 AM] Thread created. New thread system id - System ID: 2780
[8/20/2014 9:24:13 AM] Thread created. New thread system id - System ID: 8012
[8/20/2014 9:24:13 AM] Thread created. New thread system id - System ID: 7552
[8/20/2014 9:24:13 AM] Thread created. New thread system id - System ID: 6812
[8/20/2014 9:24:13 AM] Thread created. New thread system id - System ID: 5368
[8/20/2014 9:24:13 AM] Thread created. New thread system id - System ID: 1388
[8/20/2014 9:24:13 AM] Thread exited. Exiting thread system id - System ID: 2780. Exit code - 0x00000000
[8/20/2014 9:24:13 AM] Thread created. New thread system id - System ID: 7404
[8/20/2014 9:24:14 AM] Thread exited. Exiting thread system id - System ID: 7404. Exit code - 0x00000000
[8/20/2014 9:24:14 AM] Thread created. New thread system id - System ID: 2284
[8/20/2014 9:24:47 AM] Thread exited. Exiting thread system id - System ID: 6524. Exit code - 0x00000000
[8/20/2014 9:25:12 AM] Thread exited. Exiting thread system id - System ID: 2284. Exit code - 0x00000000
[8/20/2014 9:25:12 AM] Thread created. New thread system id - System ID: 6188
[8/20/2014 9:25:12 AM] Thread exited. Exiting thread system id - System ID: 6188. Exit code - 0x00000000
[8/20/2014 9:25:12 AM] Thread created. New thread system id - System ID: 7120
[8/20/2014 9:25:12 AM] Thread exited. Exiting thread system id - System ID: 7120. Exit code - 0x00000000
[8/20/2014 9:25:13 AM] Thread created. New thread system id - System ID: 7428
[8/20/2014 9:25:20 AM] Thread exited. Exiting thread system id - System ID: 7428. Exit code - 0x00000000
[8/20/2014 9:25:20 AM] Thread created. New thread system id - System ID: 1280
[8/20/2014 9:25:21 AM] Thread exited. Exiting thread system id - System ID: 7552. Exit code - 0x00000000
[8/20/2014 9:25:21 AM] Thread exited. Exiting thread system id - System ID: 5368. Exit code - 0x00000000
[8/20/2014 9:25:21 AM] Thread exited. Exiting thread system id - System ID: 1280. Exit code - 0x00000000
[8/20/2014 9:25:21 AM] Thread created. New thread system id - System ID: 8108
[8/20/2014 9:25:21 AM] Thread exited. Exiting thread system id - System ID: 8108. Exit code - 0x00000000
[8/20/2014 9:25:21 AM] C:\Windows\system32\blbsrv.dll loaded at 0xe6240000
[8/20/2014 9:25:25 AM] First chance exception - 0X80000003 caused by thread with System ID: 992. DetailID = 3
[8/20/2014 9:25:25 AM] First chance exception - 0XC0000374 caused by thread with System ID: 992. DetailID = 4
[8/20/2014 9:25:25 AM] Second chance exception - 0XC0000374 caused by thread with System ID: 992
[8/20/2014 9:25:25 AM] Thread exited. Exiting thread system id - System ID: 5028. Exit code - 0xffffffff
[8/20/2014 9:25:25 AM] Thread exited. Exiting thread system id - System ID: 4432. Exit code - 0xffffffff
[8/20/2014 9:25:25 AM] Thread exited. Exiting thread system id - System ID: 992. Exit code - 0xffffffff
[8/20/2014 9:25:25 AM] Thread exited. Exiting thread system id - System ID: 7804. Exit code - 0xffffffff
[8/20/2014 9:25:25 AM] Thread exited. Exiting thread system id - System ID: 7908. Exit code - 0xffffffff
[8/20/2014 9:25:25 AM] Thread exited. Exiting thread system id - System ID: 4164. Exit code - 0xffffffff
[8/20/2014 9:25:25 AM] Thread exited. Exiting thread system id - System ID: 2964. Exit code - 0xffffffff
[8/20/2014 9:25:25 AM] Thread exited. Exiting thread system id - System ID: 8148. Exit code - 0xffffffff
[8/20/2014 9:25:25 AM] Thread exited. Exiting thread system id - System ID: 5848. Exit code - 0xffffffff
[8/20/2014 9:25:25 AM] Thread exited. Exiting thread system id - System ID: 6824. Exit code - 0xffffffff
[8/20/2014 9:25:25 AM] Thread exited. Exiting thread system id - System ID: 6100. Exit code - 0xffffffff
[8/20/2014 9:25:25 AM] Thread exited. Exiting thread system id - System ID: 6964. Exit code - 0xffffffff
[8/20/2014 9:25:25 AM] Thread exited. Exiting thread system id - System ID: 7756. Exit code - 0xffffffff
[8/20/2014 9:25:25 AM] Thread exited. Exiting thread system id - System ID: 7940. Exit code - 0xffffffff
[8/20/2014 9:25:25 AM] Thread exited. Exiting thread system id - System ID: 6812. Exit code - 0xffffffff
[8/20/2014 9:25:25 AM] Thread exited. Exiting thread system id - System ID: 8012. Exit code - 0xffffffff
[8/20/2014 9:25:25 AM] Thread exited. Exiting thread system id - System ID: 5304. Exit code - 0xffffffff
[8/20/2014 9:25:25 AM] Thread exited. Exiting thread system id - System ID: 6200. Exit code - 0xffffffff
[8/20/2014 9:25:25 AM] Thread exited. Exiting thread system id - System ID: 6244. Exit code - 0xffffffff
[8/20/2014 9:25:25 AM] Thread exited. Exiting thread system id - System ID: 7916. Exit code - 0xffffffff
[8/20/2014 9:25:25 AM] Thread exited. Exiting thread system id - System ID: 5320. Exit code - 0xffffffff
[8/20/2014 9:25:25 AM] Thread exited. Exiting thread system id - System ID: 5348. Exit code - 0xffffffff
[8/20/2014 9:25:25 AM] Thread exited. Exiting thread system id - System ID: 7188. Exit code - 0xffffffff
[8/20/2014 9:25:25 AM] Thread exited. Exiting thread system id - System ID: 4920. Exit code - 0xffffffff
[8/20/2014 9:25:25 AM] Thread exited. Exiting thread system id - System ID: 1912. Exit code - 0xffffffff
[8/20/2014 9:25:25 AM] Thread exited. Exiting thread system id - System ID: 1388. Exit code - 0xffffffff
[8/20/2014 9:25:25 AM] Process exited. Exit code - 0xffffffff
* EXCEPTION DETAILS *
DetailID = 1
Count: 1
Exception #: 0XE06D7363
Stack:
Call Site
KERNELBASE!RaiseException
msvcrt!CxxThrowException
VSSAPI!CVssJetWriter::SetWriterFailure
VSSAPI!CVssJetWriter::SetWriterFailure
VSSAPI!CVssJetWriter::SetWriterFailure
VSSAPI!CVssJetWriter::SetWriterFailure
VSSAPI!CVssJetWriter::SetWriterFailure
VSSAPI!CVssJetWriter::SetWriterFailure
msvcrt!srand
msvcrt!ftime64_s
kernel32!BaseThreadInitThunk
ntdll!RtlUserThreadStart
DetailID = 2
Count: 1
Exception #: 0XE06D7363
Stack:
KERNELBASE!RaiseException
msvcrt!CxxThrowException
VSSAPI!CVssJetWriter::SetWriterFailure
VSSAPI!CVssJetWriter::SetWriterFailure
VSSAPI!CVssJetWriter::SetWriterFailure
VSSAPI!CVssJetWriter::SetWriterFailure
VSSAPI!CVssJetWriter::SetWriterFailure
VSSAPI!CVssJetWriter::SetWriterFailure
msvcrt!srand
msvcrt!ftime64_s
kernel32!BaseThreadInitThunk
ntdll!RtlUserThreadStart
DetailID = 3
Count: 1
Exception #: 0X80000003
Stack:
ntdll!RtlUnhandledExceptionFilter
ntdll!EtwEnumerateProcessRegGuids
ntdll!RtlQueryProcessLockInformation
ntdll!RtlLogStackBackTrace
ntdll!RtlIsDosDeviceName_U
ole32!CoTaskMemFree
wbengine
wbengine
wbengine
wbengine
wbengine
wbengine
wbengine
kernel32!BaseThreadInitThunk
ntdll!RtlUserThreadStart
DetailID = 4
Count: 1
Exception #: 0XC0000374
Stack:
ntdll!RtlUnhandledExceptionFilter
ntdll!EtwEnumerateProcessRegGuids
ntdll!RtlQueryProcessLockInformation
ntdll!RtlLogStackBackTrace
ntdll!RtlIsDosDeviceName_U
ole32!CoTaskMemFree
wbengine
wbengine
wbengine
wbengine
wbengine
wbengine
wbengine
kernel32!BaseThreadInitThunk
ntdll!RtlUserThreadStart
* EXCEPTION SUMMARY *
|--------------------|
| Count | Exception |
|--------------------|
| 2 | 0XE06D7363 |
| 1 | 0X80000003 |
| 1 | 0XC0000374 |
|--------------------|
Any help would be greatly appreciated.Hi
Similar post:
http://social.technet.microsoft.com/Forums/windowsserver/en-US/4d87c9a1-8f1b-4bb3-8b13-ee37bc3c014b/windows-server-backup-failing-to-start-error-a-fatal-error-occurred-during-a-windows-server-backup?forum=windowsbackup -
Newly installed and fully patched CS4. Nikon Camera Control Pro 2 installed with camera connected via USB. NikonCapture 4.0 installed. Epson V700 Pro scanner installed locally via USB. Sony DPP-EX7 printer installed locally via USB. Latest display drivers for ATI dual monitor videocard installed.
Windows XP SP2, fully patched.
More often than not, when a user attempts to print an image, CS4 crashes with no error displayed to the user. The following error sometimes appears in the event log:
Event Type: Error
Event Source: Application Error
Event Category: None
Event ID: 1000
Date: 10/5/2009
Time: 4:47:06 PM
User: N/A
Computer: <computername>
Description:
Faulting application photoshop.exe, version 11.0.1.0, faulting module ntdll.dll, version 5.1.2600.3520, fault address 0x00011948.
Another error:
Event Type: Information
Event Source: DrWatson
Event Category: None
Event ID: 4097
Date: 10/5/2009
Time: 4:47:39 PM
User: N/A
Computer: <computername>
Description:
The application, C:\Program Files\Adobe\Adobe Photoshop CS4\Photoshop.exe, generated an application error The error occurred on 10/05/2009 @ 16:47:39.380 The exception generated was 80000007 at address 00000000 (ntdll!KiFastSystemCallRet)
Suspect the sony printer, however, the latest drivers are installed. A generic postscript printer has been installed as the default for the user which helps, but does not prevent the error from returning. This has been an ongoing problem with a couple machines at my organization. Multiple reloads of the operating system, CS4, printer drivers, manipulating user permissions, and the problem persists. I'm open to any ideas.The users must use that printer. It is a dye-sublimation printer that prints at the quality they require. It is the same driver that is in service on three other machines that work with the same printer model. One difference is that the three working machines have had a previous version of Photoshop installed (CS2 or CS3) while the two that are having issues started out with CS4. I have verified this by inspecting all DLL versions used in conjunction with this printer. Here is the latest error error detail from the crash given:
<?xml version="1.0" encoding="UTF-16"?>
<DATABASE>
<EXE NAME="Photoshop.exe" FILTER="GRABMI_FILTER_PRIVACY">
<MATCHING_FILE NAME="ACE.dll" SIZE="956416" CHECKSUM="0x98A147DA" BIN_FILE_VERSION="2.14.21.1744" BIN_PRODUCT_VERSION="2.14.0.1" PRODUCT_VERSION="53.355610" FILE_DESCRIPTION="Adobe Color Engine" COMPANY_NAME="Adobe Systems Incorporated" PRODUCT_NAME="ACE 2008/08/27-18:10:41" FILE_VERSION="2.14.21.1744" ORIGINAL_FILENAME="ACE.dll" INTERNAL_NAME="ACE" LEGAL_COPYRIGHT="© 1999-2008 Adobe Systems Incorporated" VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0xECB2E" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="2.14.21.1744" UPTO_BIN_PRODUCT_VERSION="2.14.0.1" LINK_DATE="08/28/2008 01:20:54" UPTO_LINK_DATE="08/28/2008 01:20:54" VER_LANGUAGE="English (United States) [0x800]" />
<MATCHING_FILE NAME="AdobeLinguistic.dll" SIZE="3813376" CHECKSUM="0x7402762C" BIN_FILE_VERSION="4.0.0.7863" BIN_PRODUCT_VERSION="4.0.32.1" PRODUCT_VERSION="4.0.0" FILE_DESCRIPTION="Linguistic Library" COMPANY_NAME="Adobe Systems Incorporated" PRODUCT_NAME="Adobe Linguisitc Library" FILE_VERSION="4.0.0.7863" ORIGINAL_FILENAME="AdobeLinguistic.dll" INTERNAL_NAME="Lilo" LEGAL_COPYRIGHT="Copyright 1999-2008 Adobe Systems Incorporated. All Rights Reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0x3A377C" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="4.0.0.7863" UPTO_BIN_PRODUCT_VERSION="4.0.32.1" LINK_DATE="06/23/2008 23:26:43" UPTO_LINK_DATE="06/23/2008 23:26:43" VER_LANGUAGE="English (United States) [0x409]" />
<MATCHING_FILE NAME="AdobeLM.dll" SIZE="2756608" CHECKSUM="0xBD80A3A1" BIN_FILE_VERSION="3.0.11.10077" BIN_PRODUCT_VERSION="3.0.11.10077" PRODUCT_VERSION="3.0.11.10077 (BuildVersion: 53.352460; BuildDate: Tue Jul 29 2008 16:47:08)" FILE_DESCRIPTION="AdobeLM" COMPANY_NAME="Adobe Systems, Inc." PRODUCT_NAME="AdobeLM" FILE_VERSION="3.0.11.10077 (BuildVersion: 53.352460; BuildDate: Tue Jul 29 2008 16:47:08)" ORIGINAL_FILENAME="AdobeLM.dll" INTERNAL_NAME="AdobeLM" LEGAL_COPYRIGHT="Copyright © 2002-2008 Adobe Systems, Inc. All rights reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x7" MODULE_TYPE="WIN32" PE_CHECKSUM="0x2A3401" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="3.0.11.10077" UPTO_BIN_PRODUCT_VERSION="3.0.11.10077" LINK_DATE="07/30/2008 00:31:10" UPTO_LINK_DATE="07/30/2008 00:31:10" VER_LANGUAGE="English (United States) [0x409]" />
<MATCHING_FILE NAME="AdobeLM_libFNP.dll" SIZE="2584576" CHECKSUM="0x9EDF2CB2" BIN_FILE_VERSION="11.5.0.1" BIN_PRODUCT_VERSION="11.5.0.1" FILE_DESCRIPTION="FLEXnet Secure Activation Module" COMPANY_NAME="Macrovision Europe Ltd." PRODUCT_NAME="FLEXnet Publisher (32 bit)" FILE_VERSION="11.5.0.1 build 57427" INTERNAL_NAME="libFNP.dll" LEGAL_COPYRIGHT="Copyright (c) 2006-2007, Macrovision Europe Ltd. and/or Macrovision Corporation" VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x1" MODULE_TYPE="WIN32" PE_CHECKSUM="0x0" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="11.5.0.1" UPTO_BIN_PRODUCT_VERSION="11.5.0.1" LINK_DATE="01/08/2008 19:20:52" UPTO_LINK_DATE="01/08/2008 19:20:52" VER_LANGUAGE="English (United States) [0x409]" />
<MATCHING_FILE NAME="AdobeOwl.dll" SIZE="1257984" CHECKSUM="0x8E7158" BIN_FILE_VERSION="2.0.70.0" BIN_PRODUCT_VERSION="2.0.70.0" PRODUCT_VERSION="2.0.70" FILE_DESCRIPTION="Adobe Owl(32 bit)" COMPANY_NAME="Adobe Systems, Incorporated " PRODUCT_NAME="Adobe Owl 2008/08/14-18:38:42" FILE_VERSION="2.0.70" ORIGINAL_FILENAME="AdobeOwl.dll" INTERNAL_NAME="Adobe Owl" LEGAL_COPYRIGHT="Copyright © 2006-2008 Adobe Systems Incorporated. All Rights Reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x1" MODULE_TYPE="WIN32" PE_CHECKSUM="0x1372E8" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="2.0.70.0" UPTO_BIN_PRODUCT_VERSION="2.0.70.0" LINK_DATE="08/15/2008 01:50:47" UPTO_LINK_DATE="08/15/2008 01:50:47" VER_LANGUAGE="English (United States) [0x409]" />
<MATCHING_FILE NAME="AdobeOwlCanvas.dll" SIZE="2247680" CHECKSUM="0x919FC643" BIN_FILE_VERSION="2.0.70.0" BIN_PRODUCT_VERSION="2.0.70.0" PRODUCT_VERSION="2.0.70" FILE_DESCRIPTION="Adobe Owl Canvas" COMPANY_NAME="Adobe Systems, Incorporated" PRODUCT_NAME="Adobe Owl Canvas" FILE_VERSION="2.0.70" ORIGINAL_FILENAME="AdobeOwlCanvas.dll" INTERNAL_NAME="Adobe Owl Canvas" LEGAL_COPYRIGHT="Copyright © 2007,2008 Adobe Systems Incorporated. All Rights Reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x1" MODULE_TYPE="WIN32" PE_CHECKSUM="0x22CC18" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="2.0.70.0" UPTO_BIN_PRODUCT_VERSION="2.0.70.0" LINK_DATE="08/15/2008 02:22:37" UPTO_LINK_DATE="08/15/2008 02:22:37" VER_LANGUAGE="English (United States) [0x409]" />
<MATCHING_FILE NAME="AdobePDFL.dll" SIZE="6033408" CHECKSUM="0x3C874462" BIN_FILE_VERSION="9.0.0.1733" BIN_PRODUCT_VERSION="9.0.0.1733" PRODUCT_VERSION="53.204060" FILE_DESCRIPTION="Adobe PDF Library" COMPANY_NAME="Adobe Systems Incorporated" PRODUCT_NAME="PDFL 2008/08/20-20:15:08" FILE_VERSION="9.0.0.1733" ORIGINAL_FILENAME="AdobePDFL.dll" INTERNAL_NAME="PDFL" LEGAL_COPYRIGHT="© 1987-2008 Adobe Systems Incorporated.
All Rights Reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0x5C15F4" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="9.0.0.1733" UPTO_BIN_PRODUCT_VERSION="9.0.0.1733" LINK_DATE="08/21/2008 03:27:11" UPTO_LINK_DATE="08/21/2008 03:27:11" VER_LANGUAGE="English (United States) [0x409]" />
<MATCHING_FILE NAME="AdobeUpdater.dll" SIZE="522104" CHECKSUM="0xDC86E15C" BIN_FILE_VERSION="6.0.0.1452" BIN_PRODUCT_VERSION="6.0.0.1452" PRODUCT_VERSION="6.0.0.1452 (BuildVersion: 52.338651; BuildDate: Wed Apr 16 2008 19:28:20)" FILE_DESCRIPTION="Adobe Updater Library" COMPANY_NAME="Adobe Systems Incorporated" PRODUCT_NAME="Adobe Updater Library" FILE_VERSION="6, 0, 0, 1452" ORIGINAL_FILENAME="AdobeUpdater.dll" INTERNAL_NAME="AdobeUpdater.dll" LEGAL_COPYRIGHT="Copyright (c) 2002-2008 by Adobe Systems Incorporated. All rights reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x1" MODULE_TYPE="WIN32" PE_CHECKSUM="0x8059A" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="6.0.0.1452" UPTO_BIN_PRODUCT_VERSION="6.0.0.1452" LINK_DATE="04/17/2008 03:05:18" UPTO_LINK_DATE="04/17/2008 03:05:18" VER_LANGUAGE="English (United States) [0x409]" />
<MATCHING_FILE NAME="AdobeXMP.dll" SIZE="424960" CHECKSUM="0x997AB99E" BIN_FILE_VERSION="4.2.2.63" BIN_PRODUCT_VERSION="4.2.2.0" PRODUCT_VERSION="4.2.2" FILE_DESCRIPTION="Adobe XMP Core, 4.2.2-c063" PRODUCT_NAME="Adobe XMP Core" FILE_VERSION="4.2.2-c063, 53.352624, 2008/07/30-18:12:18" ORIGINAL_FILENAME="AdobeXMP.dll" INTERNAL_NAME="AdobeXMPCore" LEGAL_COPYRIGHT="Copyright 2002-2008, Adobe Systems Incorporated. All Rights Reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0x6F541" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="4.2.2.63" UPTO_BIN_PRODUCT_VERSION="4.2.2.0" LINK_DATE="07/31/2008 01:15:00" UPTO_LINK_DATE="07/31/2008 01:15:00" VER_LANGUAGE="English (United States) [0x800]" />
<MATCHING_FILE NAME="AdobeXMPFiles.dll" SIZE="502272" CHECKSUM="0x592E54E2" BIN_FILE_VERSION="4.2.2.130" BIN_PRODUCT_VERSION="4.2.2.0" PRODUCT_VERSION="4.2.2" FILE_DESCRIPTION="Adobe XMP Files, 4.2.2-f130" PRODUCT_NAME="Adobe XMP Files" FILE_VERSION="4.2.2-f130, 53.352624, 2008/07/30-18:12:18" ORIGINAL_FILENAME="AdobeXMPFiles.dll" INTERNAL_NAME="AdobeXMPFiles" LEGAL_COPYRIGHT="Copyright 2002-2008, Adobe Systems Incorporated. All Rights Reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0x7C315" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="4.2.2.130" UPTO_BIN_PRODUCT_VERSION="4.2.2.0" LINK_DATE="07/31/2008 01:15:25" UPTO_LINK_DATE="07/31/2008 01:15:25" VER_LANGUAGE="English (United States) [0x800]" />
<MATCHING_FILE NAME="AdobeXMPScript.dll" SIZE="166912" CHECKSUM="0xE6F7F93E" BIN_FILE_VERSION="4.2.2.11" BIN_PRODUCT_VERSION="4.2.2.0" PRODUCT_VERSION="4.2.2" FILE_DESCRIPTION="Adobe XMP Script, 4.2.2-s011" PRODUCT_NAME="Adobe XMP Script" FILE_VERSION="4.2.2-s011, 53.352624, 2008/07/30-18:12:18" ORIGINAL_FILENAME="AdobeXMPScript.dll" INTERNAL_NAME="AdobeXMPScript" LEGAL_COPYRIGHT="Copyright 2002-2008, Adobe Systems Incorporated. All Rights Reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0x2CCBB" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="4.2.2.11" UPTO_BIN_PRODUCT_VERSION="4.2.2.0" LINK_DATE="07/31/2008 01:15:30" UPTO_LINK_DATE="07/31/2008 01:15:30" VER_LANGUAGE="English (United States) [0x800]" />
<MATCHING_FILE NAME="adobe_caps.dll" SIZE="215040" CHECKSUM="0xFF62E612" BIN_FILE_VERSION="2.0.99.0" BIN_PRODUCT_VERSION="2.0.99.0" PRODUCT_VERSION="2,0,99,0" FILE_DESCRIPTION="Adobe CAPS DLL" COMPANY_NAME="Adobe Systems Incorporated" PRODUCT_NAME="Adobe CAPS" FILE_VERSION="2,0,99,0" ORIGINAL_FILENAME="adobe_caps.dll" INTERNAL_NAME="adobe_caps.dll" LEGAL_COPYRIGHT=" (c) 2006-2008 Adobe Systems, Inc. All rights reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0x4329D" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="2.0.99.0" UPTO_BIN_PRODUCT_VERSION="2.0.99.0" LINK_DATE="04/24/2008 12:42:02" UPTO_LINK_DATE="04/24/2008 12:42:02" VER_LANGUAGE="English (United States) [0x409]" />
<MATCHING_FILE NAME="adobe_epic.dll" SIZE="465408" CHECKSUM="0x262B482F" BIN_FILE_VERSION="3.0.1.10077" BIN_PRODUCT_VERSION="3.0.1.10077" PRODUCT_VERSION="3.0.1.10077 (BuildVersion: 53.352460; BuildDate: Tue Jul 29 2008 16:47:08)" FILE_DESCRIPTION="Adobe EPIC DLL" COMPANY_NAME="Adobe Systems Incorporated" PRODUCT_NAME="Adobe EPIC" FILE_VERSION="3.0.1.10077" ORIGINAL_FILENAME="adobe_epic.dll" INTERNAL_NAME="adobe_epic.dll" LEGAL_COPYRIGHT=" (c) 2003-2008 Adobe Systems, Inc. All rights reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0x73C96" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="3.0.1.10077" UPTO_BIN_PRODUCT_VERSION="3.0.1.10077" LINK_DATE="07/30/2008 00:28:52" UPTO_LINK_DATE="07/30/2008 00:28:52" VER_LANGUAGE="English (United States) [0x409]" />
<MATCHING_FILE NAME="adobe_eula.dll" SIZE="359424" CHECKSUM="0xCBA246C0" BIN_FILE_VERSION="3.0.1.10077" BIN_PRODUCT_VERSION="3.0.1.10077" PRODUCT_VERSION="3.0.1.10077 (BuildVersion: 53.352460; BuildDate: Tue Jul 29 2008 16:47:08)" FILE_DESCRIPTION="Adobe EPIC EULA DLL" COMPANY_NAME="Adobe Systems Incorporated" PRODUCT_NAME="Adobe EPIC EULA" FILE_VERSION="3.0.1.10077" ORIGINAL_FILENAME="adobe_eula.dll" INTERNAL_NAME="adobe_eula.dll" LEGAL_COPYRIGHT=" (c) 2003-2008 Adobe Systems, Inc. All rights reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0x5D770" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="3.0.1.10077" UPTO_BIN_PRODUCT_VERSION="3.0.1.10077" LINK_DATE="07/30/2008 00:30:50" UPTO_LINK_DATE="07/30/2008 00:30:50" VER_LANGUAGE="English (United States) [0x409]" />
<MATCHING_FILE NAME="AFlamingo.dll" SIZE="912384" CHECKSUM="0xEE4E3F03" BIN_FILE_VERSION="1.0.404.1" BIN_PRODUCT_VERSION="1.0.0.1" PRODUCT_VERSION="53.350580" FILE_DESCRIPTION="Adobe Flamingo" COMPANY_NAME="Adobe Systems Incorporated" PRODUCT_NAME="AFlamingo 2008/07/09-11:28:44" FILE_VERSION="1.0.404.1638" ORIGINAL_FILENAME="AFlamingo.dll" INTERNAL_NAME="AFlamingo" LEGAL_COPYRIGHT="© 2008 Adobe Systems Incorporated" VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0xE781F" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="1.0.404.1" UPTO_BIN_PRODUCT_VERSION="1.0.0.1" LINK_DATE="07/09/2008 18:29:37" UPTO_LINK_DATE="07/09/2008 18:29:37" VER_LANGUAGE="English (United States) [0x800]" />
<MATCHING_FILE NAME="AGM.dll" SIZE="3552768" CHECKSUM="0x1F24383C" BIN_FILE_VERSION="4.19.26.1744" BIN_PRODUCT_VERSION="4.19.0.1" PRODUCT_VERSION="53.355610" FILE_DESCRIPTION="Adobe Graphics Manager" COMPANY_NAME="Adobe Systems Incorporated" PRODUCT_NAME="AGM 2008/08/27-18:10:41" FILE_VERSION="4.19.26.1744" ORIGINAL_FILENAME="AGM.dll" INTERNAL_NAME="AGM" LEGAL_COPYRIGHT="© 1984-2008 Adobe Systems Incorporated" VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0x36AFF5" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="4.19.26.1744" UPTO_BIN_PRODUCT_VERSION="4.19.0.1" LINK_DATE="08/28/2008 01:35:18" UPTO_LINK_DATE="08/28/2008 01:35:18" VER_LANGUAGE="English (United States) [0x800]" />
<MATCHING_FILE NAME="ahclient.dll" SIZE="172032" CHECKSUM="0x2D85AFB9" BIN_FILE_VERSION="1.3.12.0" BIN_PRODUCT_VERSION="1.3.12.0" PRODUCT_VERSION="1, 3, 12, 0" FILE_DESCRIPTION="Adobe Help Client Library" COMPANY_NAME="Adobe Systems Incorporated" PRODUCT_NAME=" AdobeHelp Dynamic Link Library" FILE_VERSION="1, 3, 12, 0" ORIGINAL_FILENAME="ahclient.dll" INTERNAL_NAME="AdobeHelp" LEGAL_COPYRIGHT="Copyright (C) 2008 Adobe Systems Inc." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0x30B0B" LINKER_VERSION="0x10000" UPTO_BIN_FILE_VERSION="1.3.12.0" UPTO_BIN_PRODUCT_VERSION="1.3.12.0" LINK_DATE="08/14/2008 18:51:37" UPTO_LINK_DATE="08/14/2008 18:51:37" VER_LANGUAGE="English (United States) [0x409]" />
<MATCHING_FILE NAME="aif_core.dll" SIZE="390144" CHECKSUM="0xF2DF9119" BIN_FILE_VERSION="1.0.0.1" BIN_PRODUCT_VERSION="1.0.0.1" PRODUCT_VERSION="1.0" FILE_DESCRIPTION="Adobe Image Foundation" COMPANY_NAME="Adobe Systems Incorporated" PRODUCT_NAME="AIF" FILE_VERSION="1.0.00" ORIGINAL_FILENAME="" INTERNAL_NAME="AIF" LEGAL_COPYRIGHT="© 2005-2008 Adobe Systems Incorporated" VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0x6CCDB" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="1.0.0.1" UPTO_BIN_PRODUCT_VERSION="1.0.0.1" LINK_DATE="08/10/2008 20:22:39" UPTO_LINK_DATE="08/10/2008 20:22:39" VER_LANGUAGE="English (United States) [0x800]" />
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</DATABASE> -
Occi GetString causing a exception with ntdll.dll oracle 10g and MS 2005
hi,
I am getting an exception with using Visual Studio 2005(VC++8) and occi.h 10g client.
When I run the release version I get an exception in ntdll.dll.
The problem is in the getString(). The field in the oracle table is defined as a varchar2(300).
I am new to oracle occi and need a solution because we cannot migrate to another version of the database.
These are the solutions I have tried:
download patches for MS Visual studio
download patched for oracle 10g client
Check that the charset it correct for std:string
I see that others have had the same problem but no one has a solution. If anyone has a solution please email me because I have searched for days!
Thanks
SherylAloha
Thank you for your response, I am new to posting, occi and C++. Can I send you the files.
Sorry didnt read this reply until today.
The email is [email protected].
This environment:
1> windows xp
2> MS Studio 5 VC++8
3> OCCI 10.2.0.3.0 (patch 13)libraries for Microsoft Visual C++ 8
4> I am using the Instant Client
5> I am using /MD Multithreaded DLL
6> Charset is oracle::occi::Environment::createEnvironment ("US7ASCII","AL16UTF16",Environment::DEFAULT);
7> We running the application in release mode and getting this error with a bad memory reference on getString().
I am getting a memory reference error on the getString(4).
This is the code that is causing the error
try
string istmt ="SELECT FILE_ID,FILES.FTYP_ID,LTRIM(RTRIM(FILEPATH)),LTRIM(RTRIM(FILENAME)),TITLE FROM FILES,FILE_TYPES WHERE FILE_TYPES.EXTN = 'img'AND file_types.ftyp_id = files.ftyp_id AND FILES.HDR_SCAN_DATE IS NULL ORDER BY FILEPATH, FILENAME ";
ResultSet * set = db->select(istmt);
if (set == NULL)
LogT::Get()->log(Logger::LOG_LEVEL_INFO,"No file to process occured in : %s ", methodName.c_str());
return;
LogT::Get()->log(Logger::LOG_LEVEL_INFO,"Did select in : %s ", methodName.c_str());
while (set->next())
LogT::Get()->log(Logger::LOG_LEVEL_INFO,"Doing a set next in : %s ", methodName.c_str());
if (set->isNull(1) || set->isNull(2) || set->isNull(4) || set->isNull(3))
LogT::Get()->log(Logger::LOG_LEVEL_INFO,"a value is null continue in : %s ", methodName.c_str());
continue;
try {
LogT::Get()->log(Logger::LOG_LEVEL_INFO,"About to get string 3 in : %s ", methodName.c_str());
std::string test(set->getString(3));
fname.assign(test);
LogT::Get()->log(Logger::LOG_LEVEL_INFO,"File name: %s in : %s ",fname.c_str(), methodName.c_str());
} catch (exception ex9) {
LogT::Get()->log(Logger::LOG_LEVEL_ERROR,"Exception in get string msg: occured in : %s ",ex9.what(), methodName.c_str());
continue;
LogT::Get()->log(Logger::LOG_LEVEL_INFO,"getting int 1 in : %s ", methodName.c_str());
fid = set->getInt(1);
LogT::Get()->log(Logger::LOG_LEVEL_INFO,"getting string 4 in : %s ", methodName.c_str());
fn.assign(set->getString(4));
LogT::Get()->log(Logger::LOG_LEVEL_INFO,"after getting string 4 in : %s ", methodName.c_str());
//dont append a slash if not need
size_t pos = fname.find_last_of("\\");
if(pos != fname.length()-1)
fname.append("\\");
fname.append(fn);
LogT::Get()->log(Logger::LOG_LEVEL_INFO,"adding %s to map in : %s ",fname.c_str(), methodName.c_str());
fnames.insert (std::pair<unsigned int,std::string>(fid,fname));
// int ftype = set->getInt(2);
LogT::Get()->log(Logger::LOG_LEVEL_INFO,"got fid:%d, fname:%s fn: %s to map in : %s ",fid,fname.c_str(),fn.c_str(), methodName.c_str());
catch (SQLException ex)
LogT::Get()->log(Logger::LOG_LEVEL_ERROR,"Sql Exception code: %d message: %s occured in : %s ",ex.getErrorCode(),ex.getMessage().c_str(), methodName.c_str());
db->exceptionHandler("SELECT PARAMS",ex.getErrorCode(),ex.getMessage());
throw;
catch (exception ex3)
LogT::Get()->log(Logger::LOG_LEVEL_ERROR,"Exception occured message: %sin : %s ", ex3.what(),methodName.c_str());
db->exceptionHandler("SELECT PARAMS",1,ex3.what());
throw;
catch (...) {
LogT::Get()->log(Logger::LOG_LEVEL_ERROR,"Error occured in : %s ", methodName.c_str());
This is the code for the select in occi
/* Select statement for oracle occi*/
void * OraDb::select(std::string& sqlStr,std::map<std::string,VALUES,classcomp> & val) {
string methodName = "OraDb::select";
ResultSet *selectRset;
try {
this->stmt->setSQL(sqlStr);
this->bind(val);
selectRset = this->stmt->executeQuery ();
oracle::occi::Statement::Status res = this->stmt->status();
while(res != oracle::occi::Statement::RESULT_SET_AVAILABLE) {
LogT::Get()->log(Logger::LOG_LEVEL_INFO,"the results set isnt ready");
res = this->stmt->status();
catch (SQLException ex)
LogT::Get()->log(Logger::LOG_LEVEL_ERROR,"Sql Error in %s code: %d Message:%s",methodName.c_str(),ex.getErrorCode(),ex.getMessage().c_str());
//Add error to error log
this->exceptionHandler(methodName,ex.getErrorCode(),ex.getMessage());
throw;
catch (exception ex3)
LogT::Get()->log(Logger::LOG_LEVEL_ERROR,"Error in %s Message:%s",methodName.c_str(),ex3.what());
this->exceptionHandler(methodName,1,ex3.what());
//Add error to errorlog
throw;
return selectRset;
This is the logs I get
ParamsTb::selectImgParams
in method OraDb::select this is the statement:SELECT FILE_ID,FILES.FTYP_ID,LTRIM(RTRIM(FILEPATH)),LTRIM(RTRIM(FILENAME)),TITLE FROM FILES,FILE_TYPES WHERE FILE_TYPES.EXTN = 'img'AND file_types.ftyp_id = files.ftyp_id AND FILES.HDR_SCAN_DATE IS NULL
Did select in : FilesTb::selectImgFiles
Doing a set next in : FilesTb::selectImgFiles
About to get string 3 in : FilesTb::selectImgFiles
File name: \\e1-stor\Backup Data\Backup Folder Archive (from e1-stor)\MOST-1_backup\CamIRa\fpa\384-for-MnM\ in : FilesTb::selectImgFiles
getting int 1 in : FilesTb::selectImgFiles
getting string 4 in : FilesTb::selectImgFiles
after getting string 4 in : FilesTb::selectImgFiles
adding \\e1-stor\Backup Data\Backup Folder Archive (from e1-stor)\MOST-1_backup\CamIRa\fpa\384-for-MnM\\foeHeaderAirplane.img to map in : FilesTb::selectImgFiles
got fid:4766408, fname:\\e1-stor\Backup Data\Backup Folder Archive (from e1-stor)\MOST-1_backup\CamIRa\fpa\384-for-MnM\\foeHeaderAirplane.img fn: foeHeaderAirplane.img to map in : FilesTb::selectImgFiles
Doing a set next in : FilesTb::selectImgFiles
About to get string 3 in : FilesTb::selectImgFiles
File name: \\e1-stor\Backup Data\Backup Folder Archive (from e1-stor)\MOST-1_backup\HFDS20080826\384-for-MnM\ in : FilesTb::selectImgFiles
getting int 1 in : FilesTb::selectImgFiles
getting string 4 in : FilesTb::selectImgFiles
after getting string 4 in : FilesTb::selectImgFiles
adding \\e1-stor\Backup Data\Backup Folder Archive (from e1-stor)\MOST-1_backup\HFDS20080826\384-for-MnM\\foeHeaderAirplane.img to map in : FilesTb::selectImgFiles
got fid:4778728, fname:\\e1-stor\Backup Data\Backup Folder Archive (from e1-stor)\MOST-1_backup\HFDS20080826\384-for-MnM\\foeHeaderAirplane.img fn: foeHeaderAirplane.img to map in : FilesTb::selectImgFiles
Doing a set next in : FilesTb::selectImgFiles
About to get string 3 in : FilesTb::selectImgFiles
File name: \\e1-stor\Backup Data\Backup Folder Archive (from e1-stor)\workstations\HFDS2-10-1-0-99\c\WINDOWS\system32\drivers\ in : FilesTb::selectImgFiles
getting int 1 in : FilesTb::selectImgFiles
getting string 4 in : FilesTb::selectImgFiles
after getting string 4 in : FilesTb::selectImgFiles
adding \\e1-stor\Backup Data\Backup Folder Archive (from e1-stor)\workstations\HFDS2-10-1-0-99\c\WINDOWS\system32\drivers\\netwlan5.img to map in : FilesTb::selectImgFiles
got fid:4873869, fname:\\e1-stor\Backup Data\Backup Folder Archive (from e1-stor)\workstations\HFDS2-10-1-0-99\c\WINDOWS\system32\drivers\\netwlan5.img fn: netwlan5.img to map in : FilesTb::selectImgFiles
Doing a set next in : FilesTb::selectImgFiles
About to get string 3 in : FilesTb::selectImgFiles
File name: \\e1-stor\Backup Data\Backup Folder Archive (from e1-stor)\workstations\rwolfshagen\c\Resp-C4\ in : FilesTb::selectImgFiles
getting int 1 in : FilesTb::selectImgFiles
getting string 4 in : FilesTb::selectImgFiles
I dumped a few things from last night’s Dr. Watson run, shown below, which may help:
manifest.txt
Server=watson.microsoft.com
UI LCID=1033
Flags=1672016
Brand=WINDOWS
TitleName=ImgHeaderLoader.exe
DigPidRegPath=HKLM\Software\Microsoft\Windows NT\CurrentVersion\DigitalProductId
ErrorText=This error occurred on 6/25/2009 at 1:47:02 AM.
HeaderText=ImgHeaderLoader.exe encountered a problem and needed to close.
Stage1URL=/StageOne/ImgHeaderLoader_exe/0_0_0_0/ntdll_dll/5_2_3790_4455/0002b67d.htm
Stage2URL=/dw/stagetwo.asp?szAppName=ImgHeaderLoader.exe&szAppVer=0.0.0.0&szModName=ntdll.dll&szModVer=5.2.3790.4455&offset=0002b67d
DataFiles=C:\DOCUME~1\ndana\LOCALS~1\Temp\1\WER141d.dir00\ImgHeaderLoader.exe.mdmp|C:\DOCUME~1\ndana\LOCALS~1\Temp\1\WER141d.dir00\appcompat.txt
Heap=C:\DOCUME~1\ndana\LOCALS~1\Temp\1\WER141d.dir00\ImgHeaderLoader.exe.hdmp
ErrorSubPath=ImgHeaderLoader.exe\0.0.0.0\ntdll.dll\5.2.3790.4455\0002b67d
DirectoryDelete=C:\DOCUME~1\ndana\LOCALS~1\Temp\1\WER141d.dir00
appcompat.txt
<?xml version="1.0" encoding="UTF-16"?>
<DATABASE>
<EXE NAME="ImgHeaderLoader.exe" FILTER="GRABMI_FILTER_PRIVACY">
<MATCHING_FILE NAME="common.dll" SIZE="6656" CHECKSUM="0xA0D33EDD" MODULE_TYPE="WIN32" PE_CHECKSUM="0x8ADC" LINKER_VERSION="0x0" LINK_DATE="06/25/2009 00:44:47" UPTO_LINK_DATE="06/25/2009 00:44:47" />
<MATCHING_FILE NAME="FileLoader.exe" SIZE="65536" CHECKSUM="0x15C68C49" MODULE_TYPE="WIN32" PE_CHECKSUM="0x16CC5" LINKER_VERSION="0x0" LINK_DATE="06/23/2009 02:29:33" UPTO_LINK_DATE="06/23/2009 02:29:33" />
<MATCHING_FILE NAME="FileLoaderOriginal.exe" SIZE="65536" CHECKSUM="0x6672AE23" MODULE_TYPE="WIN32" PE_CHECKSUM="0x17E45" LINKER_VERSION="0x0" LINK_DATE="06/20/2009 03:34:40" UPTO_LINK_DATE="06/20/2009 03:34:40" />
<MATCHING_FILE NAME="ImgHeaderLoader.exe" SIZE="118784" CHECKSUM="0xBA94D6AE" MODULE_TYPE="WIN32" PE_CHECKSUM="0x20F4B" LINKER_VERSION="0x0" LINK_DATE="06/24/2009 22:42:49" UPTO_LINK_DATE="06/24/2009 22:42:49" />
<MATCHING_FILE NAME="x.exe" SIZE="65536" CHECKSUM="0x66982AE3" MODULE_TYPE="WIN32" PE_CHECKSUM="0x103FD" LINKER_VERSION="0x0" LINK_DATE="06/18/2009 23:55:27" UPTO_LINK_DATE="06/18/2009 23:55:27" />
</EXE>
<EXE NAME="ntdll.dll" FILTER="GRABMI_FILTER_THISFILEONLY">
<MATCHING_FILE NAME="ntdll.dll" SIZE="774144" CHECKSUM="0x74ACB78F" BIN_FILE_VERSION="5.2.3790.4455" BIN_PRODUCT_VERSION="5.2.3790.4455" PRODUCT_VERSION="5.2.3790.4455" FILE_DESCRIPTION="NT Layer DLL" COMPANY_NAME="Microsoft Corporation" PRODUCT_NAME="Microsoft® Windows® Operating System" FILE_VERSION="5.2.3790.4455 (srv03_sp2_gdr.090203-1205)" ORIGINAL_FILENAME="ntdll.dll" INTERNAL_NAME="ntdll.dll" LEGAL_COPYRIGHT="© Microsoft Corporation. All rights reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0xC2B9D" LINKER_VERSION="0x50002" UPTO_BIN_FILE_VERSION="5.2.3790.4455" UPTO_BIN_PRODUCT_VERSION="5.2.3790.4455" LINK_DATE="02/09/2009 11:02:56" UPTO_LINK_DATE="02/09/2009 11:02:56" VER_LANGUAGE="English (United States) [0x409]" />
</EXE>
<EXE NAME="kernel32.dll" FILTER="GRABMI_FILTER_THISFILEONLY">
<MATCHING_FILE NAME="kernel32.dll" SIZE="1038336" CHECKSUM="0x7EFD9E0D" BIN_FILE_VERSION="5.2.3790.4480" BIN_PRODUCT_VERSION="5.2.3790.4480" PRODUCT_VERSION="5.2.3790.4480" FILE_DESCRIPTION="Windows NT BASE API Client DLL" COMPANY_NAME="Microsoft Corporation" PRODUCT_NAME="Microsoft® Windows® Operating System" FILE_VERSION="5.2.3790.4480 (srv03_sp2_gdr.090321-1244)" ORIGINAL_FILENAME="kernel32" INTERNAL_NAME="kernel32" LEGAL_COPYRIGHT="© Microsoft Corporation. All rights reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0x101B44" LINKER_VERSION="0x50002" UPTO_BIN_FILE_VERSION="5.2.3790.4480" UPTO_BIN_PRODUCT_VERSION="5.2.3790.4480" LINK_DATE="03/21/2009 17:08:26" UPTO_LINK_DATE="03/21/2009 17:08:26" VER_LANGUAGE="English (United States) [0x409]" />
</EXE>
</DATABASE>
THANKS!!!!! -
Hi,
I have Photoshop CS2 9.0 version installed on my PC with patch 9.02. I have a VB application which runs certain action files on EPS/TIF images using Photoshop typelibrary.tlb.The issue is that the VB application hangs when Photoshop crashes with the following error:
"Faulting application Photoshop.exe, version 9.0.2.0, faulting module ntdll.dll, version 5.2.3790.4455, fault address 0x0001bd02"
I also get several other errors when i call Photoshop in my VB application. Those are as mentioned below:
1. The referenced memory could not be read.
2. The remote server machine does not exist or not available.
There is no particular pattern for above mentioned errors. I could not find any help in any of the forums.
I have attached the screenshot of these errors.
Pls advice.
Thanks in advance,
Shobha PatilI to have been getting this error, randomly when I exit the program. Not sure what to make of it google has come up empty for me.
-
SMSEXEC.EXE event ID1000 faulting module ntdll.dll
Hi,
I have a SCCM 2007 server which stops on a regular basis with the following entries in the event viewer, has anyone seen this before??I know there are some hotfixes available for issue's like this but I cannot find one that matches the exception code of
0xc0000374.Any ideas??
Faulting application name: smsexec.exe, version: 4.0.6487.2000, time stamp: 0x4ab33f1d
Faulting module name: ntdll.dll, version: 6.1.7600.16915, time stamp: 0x4ec49d10
Exception code: 0xc0000374
Fault offset: 0x000ce903
Faulting process id: 0x3a24
Faulting application start time: 0x01cf46268f4589c9
Faulting application path: d:\Program Files (x86)\Microsoft Configuration Manager\bin\i386\smsexec.exe
Faulting module path: C:\Windows\SysWOW64\ntdll.dll
Report Id: 8b89c4be-b386-11e3-861f-00215aec4c76
many thanksYeah, that's part of the problem with having so many :-(
Do you have any installed already?
When I was still working on 2007 (it's been a few years since I've seen a production 2007 site that I haven't migrated off of and thus didn't care about health-wise explicitly), I had a list of updates I always installed. I don't remember and can't find
which ones these were though. You may be able to search the forums and find a list from someone (or me) as this did come a few times in the lifetime of 2007 SP2.
Jason | http://blog.configmgrftw.com -
Faulting application rfcexec.exe, faulting module ntdll.dll
On a dev PI 7.1 SPS 8 server (Windows Server 2003, MS SQL 2008 DB, single host) I am getting this error in the Windows Application Log:
Faulting application rfcexec.exe, version 7100.80.14.21962, faulting module ntdll.dll, version 5.2.3790.4455, fault address 0x000000000003bbfb.
I have not been able to find anything specific on OSS or Google about it.
I have updated the Visual C++ files to 2005 Service Pack 1 Redistributable Package ATL Security Update, patch 8 but this did not resolve the issue.
Any idea what it causing it?
Thanks.Hi Paul,
besides ensuring your latest latest DLL, as specific in note 684106, i.e latest executables, latest DLL library,
I have no further idea. This could be compatibiltity issue with microsoft platform.
Maybe can open a case with Microsoft, because ntdll.dll is from Microsoft, not SAP.
some registry cleaning program, to scan all your dlls, identify and eliminate problematic dlls, could be helpful....probably.
Regards,
Vincent -
Explorer.exe is crashing/restarting every minute - faulting module ntdll.dll
I upgraded to Windows 8 on 11/18 and started having problems where explorer.exe is restarting every minute or so. Here is the error from the event log:
Faulting application name: explorer.exe, version: 6.2.9200.16433, time stamp: 0x50763312
Faulting module name: ntdll.dll, version: 6.2.9200.16420, time stamp: 0x505ab405
Exception code: 0xc000071f
Fault offset: 0x000000000011808f
Faulting process id: 0x12c8
Faulting application start time: 0x01cdc8c32effec36
Faulting application path: C:\Windows\explorer.exe
Faulting module path: C:\Windows\SYSTEM32\ntdll.dll
Report Id: 9220779c-34b6-11e2-be72-e06995f1e71a
Faulting package full name:
Faulting package-relative application ID:
I worked with Microsoft Tech Support for 4 days and ended up doing a clean install of Windows 8. I had been told by Microsoft that they would escalate me to Tier 2, but they called back and said it was an HP/Hardware issue and I would have to
work with them. Chatted with HP, they said it was an OS issue.
Anyone have any thoughts?
DanHere is the dump file. Any assistance is greatly appreciated!
http://sdrv.ms/XyPNrE
google drive is the cause:
FAULTING_IP:
ntdll!RtlReportCriticalFailure+89
000007f8`47d9a485 eb00 jmp ntdll!RtlReportCriticalFailure+0x8b (000007f8`47d9a487)
EXCEPTION_RECORD: ffffffffffffffff -- (.exr 0xffffffffffffffff)
ExceptionAddress: 000007f847d9a485 (ntdll!RtlReportCriticalFailure+0x0000000000000089)
ExceptionCode: c0000374
ExceptionFlags: 00000001
NumberParameters: 1
Parameter[0]: 000007f847defd60
PROCESS_NAME: explorer.exe
ERROR_CODE: (NTSTATUS) 0xc0000374 - Ein Heap wurde besch digt.
EXCEPTION_CODE: (NTSTATUS) 0xc0000374 - Ein Heap wurde besch digt.
EXCEPTION_PARAMETER1: 000007f847defd60
NTGLOBALFLAG: 0
APPLICATION_VERIFIER_FLAGS: 0
APP: explorer.exe
MANAGED_STACK: !dumpstack -EE
OS Thread Id: 0x6bc (50)
Current frame:
Child-SP RetAddr Caller, Callee
BUGCHECK_STR: APPLICATION_FAULT_WRONG_SYMBOLS_clr.dll_UNEXPECTED_UNKNOWN_INDEX_RESULT
PRIMARY_PROBLEM_CLASS: WRONG_SYMBOLS_clr.dll_UNEXPECTED_UNKNOWN_INDEX_RESULT
DEFAULT_BUCKET_ID: WRONG_SYMBOLS_clr.dll_UNEXPECTED_UNKNOWN_INDEX_RESULT
LAST_CONTROL_TRANSFER: from 000007f847d9f2a0 to 000007f847d9a485
STACK_TEXT:
ntdll!NtWaitForSingleObject
ntdll!RtlReportExceptionEx
ntdll!RtlReportException
ntdll!RtlReportCriticalFailure
ntdll!_C_specific_handler
ntdll!_GSHandlerCheck_SEH
ntdll!RtlpExecuteHandlerForException
ntdll!RtlDispatchException
ntdll!RtlRaiseException
ntdll!RtlReportCriticalFailure
ntdll!RtlpLogHeapFailure
ntdll! ?? ::FNODOBFM::`string'
msvcr90!free
googledrivesync64!DllCanUnloadNow
shell32!CFSIconOverlayManager::_GetFileOverlayInfo
shell32!CFSIconOverlayManager::GetFileOverlayInfo
shell32!CFSFolder::_GetOverlayInfo
shell32!CIconOverlayTask::InternalResumeRT
shell32!CRunnableTask::Run
shell32!CShellTask::TT_Run
shell32!CShellTaskThread::ThreadProc
shell32!CShellTaskThread::s_ThreadProc
SHCore!ExecuteWorkItemThreadProc
ntdll!RtlpTpWorkCallback
ntdll!TppWorkerThread
kernel32!BaseThreadInitThunk
ntdll!RtlUserThreadStart
FOLLOWUP_IP:
googledrivesync64!DllCanUnloadNow+cd8
000007f8`32602dc8 488d542430 lea rdx,[rsp+30h]
SYMBOL_STACK_INDEX: 4
SYMBOL_NAME: googledrivesync64!DllCanUnloadNow+cd8
FOLLOWUP_NAME: wintriag
MODULE_NAME: googledrivesync64
IMAGE_NAME: googledrivesync64.dll
DEBUG_FLR_IMAGE_TIMESTAMP: 50cfe78c
STACK_COMMAND: ~50s; .ecxr ; kb
FAILURE_BUCKET_ID: WRONG_SYMBOLS_clr.dll_UNEXPECTED_UNKNOWN_INDEX_RESULT_c0000374_googledrivesync64.dll!DllCanUnloadNow
BUCKET_ID: APPLICATION_FAULT_WRONG_SYMBOLS_clr.dll_UNEXPECTED_UNKNOWN_INDEX_RESULT_googledrivesync64!DllCanUnloadNow+cd8
WATSON_STAGEONE_URL: http://watson.microsoft.com/StageOne/explorer_exe/6_2_9200_16433/50763312/ntdll_dll/6_2_9200_16420/505ab405/c0000374/000ea485.htm?Retriage=1
Followup: wintriag
0:050> lmvm googledrivesync64
start end module name
000007f8`32600000 000007f8`326bb000 googledrivesync64 (export symbols) googledrivesync64.dll
Loaded symbol image file: googledrivesync64.dll
Image path: C:\Program Files (x86)\Google\Drive\googledrivesync64.dll
Image name: googledrivesync64.dll
Timestamp: Tue Dec 18 04:48:28 2012 (50CFE78C)
CheckSum: 000BE686
ImageSize: 000BB000
File version: 1.7.4018.3496
Product version: 1.7.4018.3496
File flags: 0 (Mask 3F)
File OS: 4 Unknown Win32
File type: 2.0 Dll
File date: 00000000.00000000
Translations: 0409.04b0
CompanyName: Google
ProductName: Google Drive
ProductVersion: 1.7.4018.3496
FileVersion: 1.7.4018.3496
FileDescription: Google Drive shell extension
LegalCopyright: Google
disable the sharing overlay icons in the google drive options.
"A programmer is just a tool which converts caffeine into code" -
Faulting application Flash.exe, version 11.5.1.349, faulting module ntdll.dll
Hi,
I am using Web Premium CS 5.5 in which the Flash professional module crashes frequently with following event logs description
Faulting application Flash.exe, version 11.5.1.349, faulting module unknown, version 0.0.0.0, fault address 0x13eadfb0
Faulting application Flash.exe, version 11.5.1.349, faulting module ntdll.dll, version 5.1.2600.6055, fault address 0x0004487f
Faulting application Flash.exe, version 11.5.1.349, faulting module unknown, version 0.0.0.0, fault address 0x13e32258
Hanging application Flash.exe, version 11.5.1.349, hang module hungapp, version 0.0.0.0, hang address 0x000000000
The operating System is Windows XP. Clean installed after the errors. but still facing same problem. Also installed the patch Adobe Flash Professional CS5.5 Update 11.5.1
Please help me with the solution to this problem
Thanks & Regards,
Santosh ManjrekarHello, I have exacly the same problem and when I delete de folder "Adobe" on the "user profile/local settings/application data/" the aplication runs 2 times more and then the problem reapears, if you do this action again it will work again 2 times.
I hope that adobe gives a resolution to this problem.
Best regards
Fernando Jorge -
Uploaded latest version yesterday. On Vista.
Crashes in google, united, not Craigslist.
tried troubleshooting : allowed Firefox in firewall, disabled plug ins, when started in safe mode still same problem
Couldn't fine container.exe to allow it
Crash report last one showing was in August.
data from the Event Log
Crash due to Faulting application firefox.exe, version 1.9.2.3888, time stamp 0x4c745229, faulting module ntdll.dll, version 6.0.6002.18005, time stamp 0x49e03824, exception code 0xc0000005, fault offset 0x00031d62, process id 0x1328, application start time 0x01cb52a1a20e0726.Uploaded latest version yesterday. On Vista.
Crashes in google, united, not Craigslist.
tried troubleshooting : allowed Firefox in firewall, disabled plug ins, when started in safe mode still same problem
Couldn't fine container.exe to allow it
Crash report last one showing was in August.
data from the Event Log
Crash due to Faulting application firefox.exe, version 1.9.2.3888, time stamp 0x4c745229, faulting module ntdll.dll, version 6.0.6002.18005, time stamp 0x49e03824, exception code 0xc0000005, fault offset 0x00031d62, process id 0x1328, application start time 0x01cb52a1a20e0726. -
Photoshop Elements has stopped working, Faulting module name: ntdll.dll
I use windows 7, pse 9, I went to the application and log and this is the error message I get:
Faulting application name: PhotoshopElementsEditor.exe, version: 9.0.0.0, time stamp: 0x4ca3884b
Faulting module name: ntdll.dll, version: 6.1.7601.17725, time stamp: 0x4ec49b60
Exception code: 0xc0000005
Fault offset: 0x0001f8c4
Faulting process id: 0xca8
Faulting application start time: 0x01cd513a0df54fd0
Faulting application path: C:\Program Files\Adobe\Photoshop Elements 9\PhotoshopElementsEditor.exe
Faulting module path: C:\Windows\SYSTEM32\ntdll.dll
Report Id: 7fee6f40-bd2d-11e1-9d1b-e0cb4eddc8b4
The organizer works fine but editor has never worked for me and I just installed it a few days ago
Message title was edited by: Brett NThanks for the log info. We've seen instances of that "ntdll.dll" as the faulting module before, see if this Adobe document helps, even though it's for Acrobat:
http://helpx.adobe.com/acrobat/kb/acrobat-8-crashes-error-cites.html
Ken -
Photoshop CS6 has stopped working. Faulting module path: C:\Windows\SysWOW64\ntdll.dll
I did a full windows re-install twice and I am still getting the same crash at random times when using photoshop. This happened when I was using CS5.5 as well.
Faulting application name: Photoshop.exe, version: 13.0.0.0, time stamp: 0x4f61beba
Faulting module name: ntdll.dll, version: 6.1.7601.17725, time stamp: 0x4ec49b8f
Exception code: 0xc0000374
Fault offset: 0x000ce6c3
Faulting process id: 0x17d4
Faulting application start time: 0x01cd6384959192c5
Faulting application path: C:\Program Files (x86)\Adobe\Adobe Photoshop CS6\Photoshop.exe
Faulting module path: C:\Windows\SysWOW64\ntdll.dll
Report Id: 4f62b636-cf78-11e1-9bb2-f46d0466072f
It's always the ntdll.dll. Im using win7 x64 with AMD Radeon HD 6900 series gpu. I have the latest drivers from AMD. I would appreciate any help.Yes that came from the Event Viewer. Unfortunately I don't have any of the info. Where do I find them? I checked both tabs and this is what I find around the time of the crash
System
Provider
[ Name]
Application Error
EventID
1000
[ Qualifiers]
0
Level
2
Task
100
Keywords
0x80000000000000
TimeCreated
[ SystemTime]
2012-07-16T22:33:14.000000000Z
EventRecordID
2880
Channel
Application
Computer
Desktop
Security
EventData
Photoshop.exe
13.0.0.0
4f61beba
ntdll.dll
6.1.7601.17725
4ec49b8f
c0000374
000ce6c3
4bc
01cd63a270df8cd2
C:\Program Files (x86)\Adobe\Adobe Photoshop CS6\Photoshop.exe
C:\Windows\SysWOW64\ntdll.dll
3a8d21c7-cf96-11e1-9b86-f46d0466072f
2 Seconds later
System
Provider
[ Name]
Windows Error Reporting
EventID
1001
[ Qualifiers]
0
Level
4
Task
0
Keywords
0x80000000000000
TimeCreated
[ SystemTime]
2012-07-16T22:33:16.000000000Z
EventRecordID
2881
Channel
Application
Computer
Desktop
Security
EventData
0
APPCRASH
Not available
0
Photoshop.exe
13.0.0.0
4f61beba
StackHash_f018
6.1.7601.17725
4ec49b8f
c0000374
000ce6c3
C:\Users\Desktop\AppData\Local\Temp\WER3082.tmp.WERInternalMetadata.xml
C:\Users\Desktop\AppData\Local\Microsoft\Windows\WER\ReportArchive\AppCrash_Photoshop.exe_ 6c47e4eadaa1f63730fe2683d486dd86d1c1b_152c39d5
0
3a8d21c7-cf96-11e1-9b86-f46d0466072f
1 -
Faulting module name: ntdll.dll, version: 6.2.9200.17046, time stamp: 0x53b4864c
We are having somewhat regular crashes (every couple of weeks) of RDS. Our analysis shows heap corruption. RAM tests okay.
Log Name: Application
Source: Application Error
Date: 4/17/2015 2:37:50 PM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: APPSERVER.ourdomain.local
Description:
Faulting application name: svchost.exe_TermService, version: 6.2.9200.16420, time stamp: 0x505a9a4e
Faulting module name: ntdll.dll, version: 6.2.9200.17046, time stamp: 0x53b4864c
Exception code: 0xc0000005
Fault offset: 0x0000000000006ff5
Faulting process id: 0x250
Faulting application start time: 0x01d07834faefc615
Faulting application path: C:\Windows\System32\svchost.exe
Faulting module path: C:\Windows\SYSTEM32
tdll.dll
Report Id: fea9607e-e549-11e4-940f-00155d0c0502
Log Name: Application
Source: Windows Error Reporting
Date: 4/17/2015 2:38:07 PM
Event ID: 1001
Task Category: None
Level: Information
Keywords: Classic
User: N/A
Computer: APPSERVER.ourdomain.local
Description:
Fault bucket , type 0
Event Name: APPCRASH
Response: Not available
Cab Id: 0
Problem signature:
P1: svchost.exe_TermService
P2: 6.2.9200.16420
P3: 505a9a4e
P4: ntdll.dll
P5: 6.2.9200.17046
P6: 53b4864c
P7: c0000005
P8: 0000000000006ff5
P9:
P10:
Analysis symbol:
Rechecking for solution: 0
Report Id: fea9607e-e549-11e4-940f-00155d0c0502
Report Status: 0
Hashed bucket:
- These events indicated that program(svchost.exe_TermService) stopped unexpectedly. Which causes the issue with the remote session.
- For further investigation checked the AppCrash dump file on the server and found below error:
PROCESS_NAME: svchost.exe
ERROR_CODE: (NTSTATUS) 0xc0000005 - The instruction at "0x%08lx" referenced memory at "0x%08lx". The memory could not be "%s".
EXCEPTION_RECORD: ffffffffffffffff -- (.exr 0xffffffffffffffff)
ExceptionAddress: 000007fb7c3f6ff5 (ntdll!RtlpHeapFindListLookupEntry+0x0000000000000129)
ExceptionCode: c0000005 (Access violation)
PRIMARY_PROBLEM_CLASS: HEAP_CORRUPTION
BUGCHECK_STR: APPLICATION_FAULT_HEAP_CORRUPTION_HEAP_CORRUPTION_INVALID_POINTER_READ_CONTEXT_MISMATCH.
Any ideas?Hi Rick,
Firstly, please try to fully patch the terminal server, and disable third party software if there’s any installed.
If the issue persists, please check whether KB2984976 is installed, if yes, please remove it.
Best Regards,
Amy
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