We currently have one AI subscription until August 2014 and one ID subscription until DEC 2014. I now wish to subscribe to Creative Cloud Complete and take up the $29.99/Month offer. I understand that Creative Cloud Complete would supersede the single ap

We currently have one AI subscription until August 2014 and one ID subscription until DEC 2014. i now wish to subscrive to Creative Cloud Complete and take up the $29.99 month offer. i understand that Creative Cloud Complete would supersede the single applications. How many simultaneous logins are possible?

One Adobe ID supports two activation of CC irrespective of the type (single/complete/Team). If you buy the complete CC with the same Adobe ID, it will allow to activate it two times though you you will be assigned space of single app cc + the complete CC.
You can buy the Complete CC with a different Adobe ID.
Regards
Rajshree

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I currently have Photoshop CS5.1 on my Mac and want to transfer it to my newly purchased Mac Book Air. How can I do that?

I currently have Photoshop CS5.1 on my Mac and want to transfer it to my newly purchased Mac Book Air. How can I do that?

Just install it like you did the first time (do not try to transfer it from the old machine in any way) - you can download thru your account if you purchased it as a download originally - otherwise there is a link for downloading below. Your serial number should be available thru your Adobe account online if your registered the software previously.
CS5 - http://helpx.adobe.com/creative-suite/kb/cs5-product-downloads.html
If you like you can leave it on the first machine as a backup because you are allowed to have two activated installations. If you wish to remove it from the older machine you should deactivate it first (open an application and choose Help -> Deactivate).

HT201272 The last 2 songs I purchased, Treasure and Take Back the Night, are not downloading from the cloud on either my iphone or ipad. I have tried the previous suggestions. Can you offer further advice.

The last 2 songs I purchased, Treasure and Take Back the Night, are not downloading from the cloud on my iPhone 4 or my iPad2. I have tried previous suggestions on the support page. Can anyone suggest further solutions?

Hello BwarsIG88
Check your purchase history by going to the iTunes Store and then click on purchases. From there you can see all your purchase history and download what you are missing.
Downloading past purchases from the iTunes Store, App Store, and iBooks Store
http://support.apple.com/kb/ht2519
Regards,
-Norm G.

When I try to use my Turbotax it says I currently have MAC OS X 10.6.8 and I need Mac OS X 10.7 or later. What do I do?

When I try to use my Turbotax it says I currently have MAC OS X 10.6.8 and I need MAC OS X 10.7 or later. What do I do?

I guess you upgrade or visit H & R Block.
Upgrading to Lion
If your computer does not meet the requirements to install Mavericks, it may still meet the requirements to install Lion.
You can purchase Lion at the Online Apple Store. The cost is $19.99 (as it was before) plus tax. It's a download. You will get an email containing a redemption code that you then use at the Mac App Store to download Lion. Save a copy of that installer to your Downloads folder because the installer deletes itself at the end of the installation.
     Lion System Requirements
       1. Mac computer with an Intel Core 2 Duo, Core i3, Core i5, Core i7,
           or Xeon processor
       2. 2GB of memory
       3. OS X v10.6.6 or later (v10.6.8 recommended)
       4. 7GB of available space
       5. Some features require an Apple ID; terms apply.
Upgrading to Mountain Lion
To upgrade to Mountain Lion you must have Snow Leopard 10.6.8 or Lion installed. Purchase a redemption code at the Online Apple Store: OS X Mountain Lion. Mountain Lion is $19.99 plus tax. Use the code to redeem a download of Mountain Lion from the App Store. The file is quite large, over 4 GBs, so allow some time to download. It would be preferable to use Ethernet because it is nearly four times faster than wireless.
     OS X Mountain Lion - System Requirements
       Macs that can be upgraded to OS X Mountain Lion
         1. iMac (Mid 2007 or newer) - Model Identifier 7,1 or later.
         2. MacBook (Late 2008 Aluminum, or Early 2009 or newer) - Model
             Identifier 5,1 or later.
         3. MacBook Pro (Mid/Late 2007 or newer) - Model Identifier 3,1 or later.
         4. MacBook Air (Late 2008 or newer) - Model Identifier 2,1 or later.
         5. Mac mini (Early 2009 or newer) - Model Identifier 3,1 or later.
         6. Mac Pro (Early 2008 or newer) - Model Identifier 3,1 or later.
         7. Xserve (Early 2009) - Model Identifier 3,1 or later.
To find the model identifier open System Profiler in the Utilities folder. It's displayed in the panel on the right.
     Are my applications compatible?
         See App Compatibility Table - RoaringApps.
Upgrading to Yosemite
You can upgrade to Yosemite from Lion or directly from Snow Leopard. Yosemite can be downloaded from the Mac App Store for FREE.
Upgrading to Yosemite
To upgrade to Yosemite you must have Snow Leopard 10.6.8 or Lion installed. Download Yosemite from the App Store. Sign in using your Apple ID. Yosemite is free. The file is quite large, over 5 GBs, so allow some time to download. It would be preferable to use Ethernet because it is nearly four times faster than wireless.
    OS X Mavericks/Yosemite- System Requirements
    Macs that can be upgraded to OS X Yosemite
         1. iMac (Mid 2007 or newer) - Model Identifier 7,1 or later
         2. MacBook (Late 2008 Aluminum, or Early 2009 or newer) - Model Identifier 5,1 or later
         3. MacBook Pro (Mid/Late 2007 or newer) - Model Identifier 3,1 or later
         4. MacBook Air (Late 2008 or newer) - Model Identifier 2,1 or later
         5. Mac mini (Early 2009 or newer) - Model Identifier 3,1 or later
         6. Mac Pro (Early 2008 or newer) - Model Identifier 3,1 or later
         7. Xserve (Early 2009) - Model Identifier 3,1 or later
To find the model identifier open System Profiler in the Utilities folder. It's displayed in the panel on the right.
     Are my applications compatible?
         See App Compatibility Table - RoaringApps.

I have just upgraded to 10.6.7, and was browing the App. Store, I selected a product and it started to download, I cancelled the download, but it still registers in my purchases list, have I purchased that appl. and how can I cancel the purchase?

I have just upgraded to 10.6.7, and was browing the App. Store, I selected a product by mistake and it started to download, I cancelled the download, but it still registers in my purchases list, have I purchased that appl.? and how can I cancel the purchase in my purchases list?

I think that as soon as you click "Buy" and type in your details, the iTunes server is alerted that you have bought the item, even if it hasn't downloaded. Your "purchased" list is based on your account and not your computer so I'm afraid even if you haven't completed the download, you will be charged for it (but if you do now download it, you won't be charged again). This also means that you can't remove items from the purchased list.
Glad to be of help (I hope),
Jonathan

When my lightroom opens up I keep getting an error message that states, "Lightroom encountered an error whne reading from its preview cache and needs to quit" I have relaunched it a number of times and keep getting the same message.

when my lightroom opens up I keep getting an error message that states, "Lightroom encountered an error whne reading from its preview cache and needs to quit" I have relaunched it a number of times and keep getting the same message. Any thoughts on how to fix this?

You need to delete your preview cache and have Lightroom rebuild it. Cache location can be found here.
https://helpx.adobe.com/lightroom/kb/preference-file-locations-lightroom-41.html
Why And How To Clear Your Lightroom Cache - Lightroom Fanatic

I have just purchased a new macbook and need to sync my iphone with itunes, i understand that you can only sync your phone with one itunes account. I do not want to wipe my iphone when syncing with this new itunes account. Any advice welcome

I have just purchased a new macbook and need to sync my iphone with itunes, i understand that you can only sync your phone with one itunes account. I do not want to wipe my iphone when syncing with this new itunes account. Any advice welcome

1) authorize iTunes on the new machine for your iTunes store account(s)
2) connect your device and right-click or control-click it in the iTunes Source list, then choose transfer purchases from the shortcut menu that appears.
3) sync the device
iTunes will wipe the iPhone but, since you transferred your purchases in the previous step, your content will be in your library and you can re-populate the iPhone with it.

Since I have upgraded from 7.1 then the power consumption increased slightly unbelievable. I have new batteries in my iphone 5 and when I had at ios 7 so was consumption that allows the battery envelope in two days and with ios 7.1 so is it only 12 hours

Since I have upgraded from 7.1 then the power consumption increased slightly unbelievable. I have new batteries in my iphone 5 and when I had at ios 7 so was consumption that allows the battery envelope in two days and with ios 7.1 so is it only 12 hours before I need to recharge the battery.

Wrote a little wrong the first time!
Then I upgraded to 7.1 so have power consumption increased slightly unbelievable. I have new batteries in my iphone 5 and when I had at ios 7 so was consumption that allows the battery envelope in two days and with ios 7.1 so is it only 12 hours before I need to recharge the battery.

I currently have iPhoto '08 version 7.1.5 and need to update. However, will I loose any of my saved calendars or books?

I currently have iPhoto '08 version 7.1.5 and need to update. However, will I loose any of my saved calendars or books?

In gereral no - iPhoto '09 and iPhoto '11 both have the same themes as iPhoto '08 - there may be some changes necessary depending on themses used, fonts user, etc
Before upgrading be sure you have a good backup in cae something goes wrong
LN

I am running windows 7 64bit, have a brother printer MFC-J4510W with the latest driver update, have Adobe reader 11.0.10.32 and as of today I cannot print any pdf files that before I could, all help appreciated

I am running windows 7 64bit, have a brother printer MFC-J4510W with the latest driver update, have Adobe reader 11.0.10.32 and as of today I cannot print any pdf files that before I could, all help appreciated
I followed the FAQ troubleshooting and that didn't help

Here is what worked for me:
My usb hub, being usb2, was too fast. I moved the wire to a usb port directory on my pc. That is a usb1 port which is slow enough to run your snyc.

HT4623 This really ***** that they sent out and update to the iPhone ISO6 and I can't send or receive pics! Being that its apple you would think they would know better than to send out a bad update like this! I'm paying for a service and I can even use it

This really ***** that they sent out and update to the iPhone ISO6 and I can't send or receive pics! Being that its apple you would think they would know better than to send out a bad update like this! I'm paying for a service and I can even use now!!! I'm very upset! Think about canceling my iPhone 5 order! This is terrible!

Wahhhhhhhhhh! Wahhhhhhhhhh!
Are you over your little tantrum now? Do you want help you would like to continue to act like a toddler?
If you want help, try telling us what happens when trying to send pics. Any errors?
If you want to whine... go somewhere else.

I have marked some video cuts for removing, and want to activate them again and take away the marking (a red line over the thumbnails). How do I do that?

I have marked some video cuts for removing, and want to activate them again and take away the marking (a red line over the thumbnails). How do I do that?

In the middle tool bar, near the Reject Tool that you used to make the red marks, there should be an "Un-Mark" Tool. Select this tool and you can erase the red marks. It should look like an empty star.
YOu can select "View Rejected Only" to make sure you get them all.

My mini has a password on it now that I have iOS 7 I do not know the password. Nor will it let me restore since it has find my mini in iCloud. How can I restore and take off the password

My mini has a password on it now that I have iOS 7 I do not know the password. Nor will it let me restore since it has find my mini in iCloud. How can I restore and take off the password

Sounds like then maybe a "friend" got hold of your phone and set a SIM card password. Not much you can do if that is the case if you do not know the password except go to your carrier and request a new SIM card.

I have taken a photo from an airplane and cannot get the 'map' function on the exifwizard app. Is it because I was too high? Altitude that is.

I have taken a photo from an airplane and cannot get the 'map' function on the exifwizard app. Is it because I was too high? Altitude that is. Other photos allow me to use the 'map' function.

Most likely, if you were inside the airplane, rather than sat on the wing, the iPhone couldn't get a GPS lock-on, or you didn't wait long enough for it to get a lock on.
EDIT: Lawrence is right... forgot about that.

I have just switched on my new 5s and gone through the intro sections. After entering my apple id, I selected the icloud update I wanted it to use (from my 4s). It is now stuck on the progress bar screen. What can I do?

I have just switched on my new 5s and gone through the intro sections. After entering my apple id, I selected the icloud update I wanted it to use (from my 4s). It is now stuck on the progress bar screen and has been for hours. Can I get it back to the original settings? I want to set it up as a new phone, until I can get on to a better wi-fi signal. Any help would be great.

Greetings,
I've never seen this issue, and I handle many iPads, of all versions. WiFi issues are generally local to the WiFi router - they are not all of the same quality, range, immunity to interference, etc. You have distance, building construction, and the biggie - interference.
At home, I use Apple routers, and have no issues with any of my WiFi enabled devices, computers, mobile devices, etc - even the lowly PeeCees. I have locations where I have Juniper Networks, as well as Aruba, and a few Netgears - all of them work as they should.
The cheaper routers, Linksys, D-Link, Seimens home units, and many other no name devices have caused issues of various kinds, and even connectivity.
I have no idea what Starbucks uses, but I always have a good connection, and I go there nearly every morning and get some work done, as well as play.
You could try changing channels, 2.4 to 5 Gigs, changing locations of the router. I have had to do all of these at one time or another over the many years that I have been a Network Engineer.
Good Luck - Cheers,
M.

We currently have one AI subscription until August 2014 and one ID subscription until DEC 2014. I now wish to subscribe to Creative Cloud Complete and take up the $29.99/Month offer. I understand that Creative Cloud Complete would supersede the single ap

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