We need to reset the security questions but the email address the reset email is being sent to is incorrect.
The email address in the account details is correct, but I need to reset the security questions is incorrect...
Forgot your answers? Send reset secuirty info email to ******@hotmail.com.au - the .au part is incorrect, how do I fix it? The email address in the account details is correct so I'm not sure how this happened.
Any help would be very much appreciated.
See Kappy's previous write-up.
Some Solutions for Resetting Forgotten Security Questions: Apple Support Communities
Similar Messages
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Requests to change the security question but have not yet found an email
Requests to change the security question but have not yet found an email
If you aren't receiving the email on your rescue email account (and you've checked the spam folder on the account and tried clicking the reset link again) then you will need to contact iTunes Support / Apple to get the questions reset.
Contacting Apple about account security : http://support.apple.com/kb/HT5699 -
I need to reset my security questions but do not see the link
I am trying to reset my security questions but I do not see the link. Is my only option to phone support, can I not do this online?
Click here and fill out the form; if you get told to call, and you probably will, accept it.
(117302) -
I deleted my email that I originally signed up with and I recently added my current email, I also need to reset my security questions but I can't because it's stuck on my old email.
Sign out and back into your apple id from Settings>iTunes and App stores>(Your apple ID)>Sign Out and then sign in again with the new address. Close app store from running in the background (or restart the phone if your unsure how to do this). If when trying to update any apps they are still asking for the old apple ID, delete and re-install those apps.
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hi am trying to reset my security questions and i fallowed all the stpes but there is no option to rest the securty questions...what can i do? please help
thanksThe Best Alternatives for Security Questions and Rescue Mail
1. Send Apple an email request at: Apple - Support - iTunes Store - Contact Us.
2. Call Apple Support in your country: Customer Service: Contact Apple support.
3. Rescue email address and how to reset Apple ID security questions.
An alternative to using the security questions is to use 2-step verification:
Two-step verification FAQ Get answers to frequently asked questions about two-step verification for Apple ID. -
I'm trying to reset my security questions because I don't remember them. But every time it says they have been sent to me. I never receive them and I know for sure I'm on the right email address. Help!
You can contact iTunes Support and have them reset them:
ACCOUNT SECURITY CONTACT NUMBERS
Cheers,
GB -
help me
You need to ask Apple to reset your security questions. To do this, click here and pick a method; if that page doesn't list one for your country or you're unable to call, fill out and submit this form.
They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
(111978) -
i need to know how to reset my security questions becasue how do i remember 2 questions that my mother entered that i happened 3 years ago
See Kappy's previous write-up.
Some Solutions for Resetting Forgotten Security Questions: Apple Support Communities -
Trying to change my security questions - to purchase apps - cannot reset questions - as it does not have my correct email address on reset security. Help - how can I get correct password on security to reset.
See Kappy's great User Tips.
See my User Tip for some help: Some Solutions for Resetting Forgotten Security Questions: Apple Support Communities https://discussions.apple.com/docs/DOC-4551
Rescue email address and how to reset Apple ID security questions
http://support.apple.com/kb/HT5312
Send Apple an email request for help at: Apple - Support - iTunes Store - Contact Us http://www.apple.com/emea/support/itunes/contact.html
Call Apple Support in your country: Customer Service: Contacting Apple for support and service http://support.apple.com/kb/HE57
Cheers, Tom -
I'm trying to reset my security questions but I don't know what email it's sending to
It won't let me download music off my phone till I answer my security questions but I forgot them. I tried resetting them but the email is sending to an email that isn't mine. I don't know what to do.
The email address that shows for the reset link will be the rescue email address that you put on your account. If you don't have access to that email account (you won't be able to change the rescue emai address until you can answer 2 of your questions) then you will need to contact iTunes Support / Apple to get the questions reset.
Contacting Apple about account security : http://support.apple.com/kb/HT5699
When they've been reset you can then use the steps half-way down this page to view/updat your rescue email address for potential future use : http://support.apple.com/kb/HT5312 -
i have a problem , i want to reset my security questions but i dont get the email to reset them what can i do?
If the email hasn't arrived after a few hours and isn't in a spam filter, you need to ask Apple to reset them. To do this, click here and pick a method; if that page doesn't list one for your country or you're unable to call, fill out and submit this form.
They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
(114402) -
iTunes wont let me download any music and I have over $20 on my account. It says I need to answer my security questions but I don't know the answers. When I try to send an email to the rescue email, it doesn't work. It says the email starts with an "h" but none of my emails start with an "h". I also don't know how to edit the email. Someone please help!
You need to ask Apple to reset your security questions; this can be done by clicking here and picking a method, or if your country isn't listed, filling out and submitting this form.
They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
(111154) -
i really need help on reseting my security questions i tried sending in my rescue email but the rescue email is not showing up on the password and security tab and i'm positive i don't know the answers this is really getting annoying
If your rescue email is not working and you cannot remember even one answer, then you only have one option - call Apple.
http://support.apple.com/kb/HT5665 -
Hi ,, I need to reset my security question but the email that I should reserve the reset link has changed , and i don't know it ,, what can I do ????.
If you still have problem, call Apple to help reset your Security Question.
http://support.apple.com/kb/HT5699 -
I need help resetting my security questions, i try to and it says email sent but i never get the email to my main email or alternate email, i never set my questions but somehow there set, so i can also not buy apps without entering my question awnsers please help
Forgotten Security Questions/Answers
You need to contact Apple by:
1 - Use the Express lane and start here:
https://expresslane.apple.com
then click More Products and Services>Apple ID>Other Apple ID Topics>Forgotten Apple ID security questions.
or
Apple - Support -form iTunes Store - Contact Us
2 - Call Apple in your country by getting the number from here:
http://support.apple.com/kb/HE57
or
Apple ID: Contacting Apple for help with Apple ID account security
3 - Use your rescue email address if you set one up
Rescue email address and how to reset Apple ID security questions
For general information see:
Apple ID: All about Apple ID security questions -
I need to update my security question , but the email that the reset is being sent to is wrong how do I fix that
Alternatives for Help Resetting Security Questions and/or Rescue Mail
1. If you have a valid rescue email address, then use this procedure:
Rescue email address and how to reset Apple ID security questions.
2. Fill out and submit this form. Select the topic, Account Security. You must
have a Rescue Email to use this option.
3. This is the only option if you do not already have a valid Rescue Email.
These are telephone numbers for contacting Apple Support in your country.
Apple ID- Contacting Apple for help with Apple ID account security. Select
the appropriate country and call. Ask to speak to the Account Security Team.
Note: If you have already forgotten your security questions, then you cannot
set up a rescue email address in order to reset them. You must set up
the rescue email address beforehand.
Your Apple ID: Manage My Apple ID.
Apple ID- All about Apple ID security questions.
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