We recently upgraded our iMac Intel 17" to S 10.9.2 and now it's crashing on a regular basis. The crash often occurs when viewing Mail but also when online using FireFox. Any ideas?
Hardware Information:
iMac - model: iMac8,1
1 2.66 GHz Intel Core 2 Duo CPU: 2 cores
4 GB RAM
Video Information:
ATI Radeon HD 2600 Pro - VRAM: 256 MB
System Software:
OS X 10.9.2 (13C1021) - Uptime: 0 days 1:49:10
Disk Information:
WDC WD3200AAJS-40VWA1 disk0 : (320.07 GB)
EFI (disk0s1) <not mounted>: 209.7 MB
Macintosh HD (disk0s2) / [Startup]: 319.21 GB (155.67 GB free)
Recovery HD (disk0s3) <not mounted>: 650 MB
USB Information:
Apple Inc. Built-in iSight
Apple, Inc. Keyboard Hub
Mitsumi Electric Apple Optical USB Mouse
Apple, Inc Apple Keyboard
Apple Inc. BRCM2046 Hub
Apple Inc. Bluetooth USB Host Controller
Apple Computer, Inc. IR Receiver
Thunderbolt Information:
Gatekeeper:
Mac App Store and identified developers
Kernel Extensions:
[not loaded] com.seagate.driver.PowSecDriverCore (5.0.3) Support
[not loaded] com.seagate.driver.PowSecLeafDriver_10_4 (5.0.3) Support
[not loaded] com.seagate.driver.PowSecLeafDriver_10_5 (5.0.3) Support
[not loaded] com.seagate.driver.SeagateDriveIcons (5.0.3) Support
Launch Daemons:
[loaded] com.adobe.fpsaud.plist Support
[loaded] com.bombich.ccc.plist Support
Launch Agents:
[running] com.seagate.SeagateStorageGauge.plist Support
User Launch Agents:
[loaded] com.adobe.ARM.[...].plist Support
[loaded] com.google.keystone.agent.plist Support
User Login Items:
None
Internet Plug-ins:
Flip4Mac WMV Plugin: Version: 2.3.8.1 Support
FlashPlayer-10.6: Version: 13.0.0.206 - SDK 10.6 Support
Default Browser: Version: 537 - SDK 10.9
Flash Player: Version: 13.0.0.206 - SDK 10.6 Support
AdobePDFViewer: Version: 8.3.1 Support
QuickTime Plugin: Version: 7.7.3
AmazonMP3DownloaderPlugin: Version: AmazonMP3DownloaderPlugin 1.0.15 Support
RealPlayer Plugin: Version: (null) Support
CouponPrinter-FireFox: Version: Version 1.1.5
Silverlight: Version: 4.0.51204.0 Support
iPhotoPhotocast: Version: 7.0
Audio Plug-ins:
BluetoothAudioPlugIn: Version: 1.0 - SDK 10.9
AirPlay: Version: 2.0 - SDK 10.9
AppleAVBAudio: Version: 203.2 - SDK 10.9
iSightAudio: Version: 7.7.3 - SDK 10.9
iTunes Plug-ins:
Quartz Composer Visualizer: Version: 1.4 - SDK 10.9
User Internet Plug-ins:
fbplugin_1_0_3: Version: (null) Support
Google Earth Web Plug-in: Version: 7.1 Support
3rd Party Preference Panes:
Flash Player Support
Time Machine:
Skip System Files: NO
Mobile backups: OFF
Auto backup: NO - Auto backup turned off
Volumes being backed up:
Macintosh HD: Disk size: 297.29 GB Disk used: 152.31 GB
Destinations:
iMac Backup [Local] (Last used)
Total size: 299.34 GB
Total number of backups: 0
Size of backup disk: Too small
Backup size 299.34 GB < (Disk used 152.31 GB X 3)
Time Machine details may not be accurate.
All volumes being backed up may not be listed.
Top Processes by CPU:
2% WindowServer
0% firefox
0% fontd
0% aosnotifyd
Top Processes by Memory:
291 MB firefox
156 MB mds_stores
111 MB softwareupdated
106 MB com.apple.IconServicesAgent
98 MB Mail
Virtual Memory Information:
1.77 GB Free RAM
1.44 GB Active RAM
298 MB Inactive RAM
506 MB Wired RAM
416 MB Page-ins
0 B Page-outs
Hi McCowgirl,
Based on your description, I would definitely try the troubleshooting linked above, especially the portion about troubleshooting potential RAM issues. You may also want to try running Apple Hardware Test to see if it detects any memory issues (you may need to run extended or looping testing):
Apple Support: Using Apple Hardware Test
http://support.apple.com/kb/ht1509,
Also, I'm not entirely sure which "embarrassing" message you are referring to; do you happen to have the exact text of the message?
Regards,
- Brenden
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