Web analysis drill down problem

I have a problem in web analysis. I am using EPM 11.1. Strangely, in customer dimension become not to drill down to level 0 without giving any problem. normally I can drill down customer dim. I have 4 level and in level 3 I can drill down, level 2 I can drill down, but in level 1 I cannot drill down to level 0. strangely not only the one cube that customer have, all the cubes that customer have has the same problem.
Has anyone have any idea?
thanks

Just check with your (essbase)administrator has set any security filters to the users having this problem
- Natesh

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