What do i do if my ipod wont turn on/off, shows a white screen, wont do anything, and wont connect to itunes
what do i do if my ipod touch wont turn on/off, shows a white screen, wont do anything, and will not connect to itunes
Let the battery fully drain. After charging for an hour try a reset
Reset iPod touch: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
and restore as necessary.
Similar Messages
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my ipod wont connect to itunes, i have re-installed itunes ...reset my ipod...re-boot my computer...basically i've done eveything i could but no joy it even shows on my computer but simply does not link in to my itunes. Please HELP !!!
If you're unable to do the Restore, go into Recovery Mode per the instructions here.
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My iphone 4 is flickering extreamly bad. I just purchased it in july. Whats causing it to do this? It frooze up earlier with a white screen. Battery died and i charged it up it came on to flickering? Help please
Hello Edward
Follow the prompts on your iPhone and you will get either at your home screen like normal or get to a point of restoring from back up. The article below will give step by step for restoring from back up.
iOS: How to back up and restore your content
http://support.apple.com/kb/HT1766
Thanks for using Apple Support Communities.
Regards,
-Norm G. -
When I plug in my Ipod touch it has a symbol on it saying connect to Itunes. When I connect it to Itunes it says I need to unlock my Ipod before I can connect to Itunes but my Ipod touch wont even let me put a code in, it just has that symbol. I tried uninstalling Itunes and restarting the computer then installing Itunes again but nothing changed. I have never heard of this before so I don't know what to do!
Place the iOS device in Recovery Mode and then connect to your computer and restore via iTunes. The iPod will be erased.
iOS: Wrong passcode results in red disabled screen
If recovery mode does not work try DFU mode.
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
For how to restore:
iTunes: Restoring iOS software
To restore from backup see:
iOS: How to back up
If you restore from iCloud backup the apps will be automatically downloaded. If you restore from iTunes backup the apps and music have to be in the iTunes library since synced media like apps and music are not included in the backup of the iOS device that iTunes makes.
You can redownload iTunes purchases by:
Downloading past purchases from the App Store, iBookstore, and iTunes Store -
cant download my music to ipod bc ipod wont show up when it is connected to the computer HELP!!!!!
From what you've said, it seems as though the iPod has some incorrect information in its memory. The first thing to do, in this case, is to reset it. This is a lot like rebooting your computer as it clears out the memory but doesn't erase any files.
To do this on your particular iPod, first slide the hold switch on, then off. Then, hold down the middle (select) button and the "Menu" button for about five seconds. When the Apple logo appears, you can release both buttons.
If this doesn't fix your problem, you may need to update the software on the iPod itself. This is fairly easy to do, but will require you to copy your music back onto the iPod again, so it's better to start by resetting it. -
i cant seem to get it into dfu mode and. and on top of that its locked and there is no possible way of me getting the passcode
Try:
- iOS: Not responding or does not turn on
- Also try DFU mode after try recovery mode
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
- Try on another computer
- If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
Apple Retail Store - Genius Bar -
Every time I try to get on itunes store on my ipod it tells me that it "cannot connect to itunes store", I've tried everything even restored the ipod to factory settings and nothing, can some one please give a solution that will work?
Hi datnativeBUNNZ,
If your iPod can't connect to the iTunes store, check out this article for some additional troubleshooting steps:
Can't connect to the iTunes Store
http://support.apple.com/kb/TS1368
Troubleshooting on an iPhone, iPad, or iPod touch
If you haven't been able to connect to the iTunes Store:
Make sure that your iOS software is up to date by connecting your iOS device to iTunes and clicking on Check for Update in your device's Summary page in iTunes.
Check and verify that you are in range of a Wi-Fi router or base station. If you are on a 3G capable device, make sure that cellular data is turned on from Settings > General > Cellular.
Note: If connected to 3G, larger items may not download. You may need to connect to Wi-Fi to download apps, videos, and podcasts.
Check to make sure you have an active internet connection. You can check the User Guide for your device for help with connecting to the internet.
Check to make sure other devices (portable computers, for example) are able to connect to the Wi-Fi network and access the internet.
Try resetting (turning off and then on again) your Wi-Fi router
If the issue still persists see, iOS: Troubleshooting Wi-Fi networks and connections or iOS: Troubleshooting Wi-Fi networks and connections.
Take care!
- Ari -
I can turn off the device naturally. But when i turn it on it shows all white with black lines and different colors. Is my LCD screen broken? If it is, can apple fix it?
Try:
- Reset the iOS device. Nothing will be lost
Reset iOS device: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Restore from backup. See:
iOS: How to back up
- Restore to factory settings/new iOS device.
If still problem, make an appointment at the Genius Bar of an Apple store since it appears you have a hardware problem.
Apple Retail Store - Genius Bar
If not covered by warranty
Apple will exchange your iPod for a refurbished one for $99 for 16 GB 5G and $149 for the other 5Gs. They do not fix yours.
Apple - iPod Repair price -
i have also tried restarting my laptop, resetting my ipod, an even messing with my anti virus spyware and that didnt work hellp!
See:
iOS: Device not recognized in iTunes for Windows -
When i try to connect my ipod it just sais i cant because i dont have the 64-bit version.. but i have just installed it and it still wont work.. anybody have a clue what to do here? i need to update my ipod because it have os4.1
HELPTry removing and reinstalling all the Apple software using:
Removing and Reinstalling iTunes, QuickTime, and other software components for Windows XP
or
Removing and reinstalling iTunes, QuickTime, and other software components for Windows Vista or Windows 7 -
Ipod wont connect into itunes :(
Hi I need some help with my 4GB Ipod Nano
I tried everything and nothing seems to be working, whenever i plug in the usb cable into the computer and into the ipod, it just starts charging, it doesn't work on itunes nothing opens, it automatically charges, i tried the 5r'z i've installed/uninstalled itunes i looked through everything in my computer and nothing works, so i was wondering if someone could please help me
i have been trying for over 1 week already
I dont know what to do now...
I would appericate it if someone could help me out
Thanks a lotSee if any of these articles help.
Windows XP cannot detect an iPod.
USB drivers are not installed properly or are out of date.
iTunes 7 doesn't recognize the iPod. -
help:(
if you want fast help, you'll need to provide more details. What EXACTLY does the error say, and what error number is it?
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My Ipod wont connect with Itunes or my computer
My Ipod touch is charging through my computer, but it's not being seen by Itunes, or by my device manager on my computer itself.
I've tried the troubleshooting suggestions mentioned here... but maybe I missed one... can anyone help?I'm also having this problem but it seems only to have occurred once I introduced my iPad Mini to iTunes (this may have been coincidental of course!). The cable I'm using is the one which came with my iPod Touch version 4.2.1 (bought on the 23rd of July 2010) and the cable still charges the iPod as it always has. I don't have the luxury of being able to try logging in to iTunes on any other computer but I've tried absolutely everything that has been suggested in the support pages. I really want to delete some of the music from this iPod but I think I need to be able to sync with iTunes to do so. Is it just that my 3 year old iPod is just too old for the latest version of iTunes?
Any suggestions would be most gratefully accepted. -
TS1538 Ipod wont connect to itunes
my ipod classic just suddenly lost all its music and videos. when i plugged it into my laptop. Itunes comes up but its not responding but then when i un plug my ipod itunes goes to normal. someone help me!
Have you tried here:
iOS: Device not recognized in iTunes for Windows -
My iPod Touch turns itself off randomly
My iPod Touch turns itself off randomly. I will be doing something, and it turns off. It gets so bad that it turns off right after I slide to unlock it. Sometimes it flickers off and on as well. It works fine when plugged in to a power source. I haaven't done anything traumatic to it either. It just randomly started. Has this happened to anyone? If so, did you fix it? If you did, How? Please tell me, I'm at the eand of my rope with this.
Depending on the usage and age of the device it could be the battery.
To make sure it is not software related, reset the iPod by holding the sleep and home button until the Apple logo comes back gain. You will not lose data doing a reset.
Next step after that would be setting it up "as new device" without using the latest backup: How to set up your iPhone or iPod touch as a new device
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