What do i do now? The licensing subsystem has failed catastrophically

I have cs3. When I try to open any of the programs I get error message that says " the licensing subsystem has failed catastrophically. You must reinstall or call customer support."    Customer support says there is no phone support for this product and chat told me they can't help with it either. ok.....so where do I go for the support? all I wanna do is use illustrator.

vroom,
Have you tried to reinstall using the full three step way?
Uninstall, run the Cleaner Tool, and reinstall.
http://www.adobe.com/support/contact/cscleanertool.html
I have no clue whether that will help, but if it fails I will alert a forum staff friend.

Similar Messages

  • Received the error 'The licensing subsystem has failed catastrophically', now will not reinstall.

    I have gone through these help files and still cannot get the product to work again.
    The problem came out of the blue and I received the message, 'The licensing subsystem has failed catastrophically' I then did what was said and I uninstalled and then reinstalled but it froze.
    I then followed this advice...
    Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6
    but it only installs 2 components (Acrobat and Share Components).
    I then saw this this ...
    Error: "The licensing subsystem has failed catastrophically." when you start a Creative Suite 3.x application
    The FLEXnet component keeps stopping. Even though I keep starting it, it just stops 1 minute later.
    Have Adobe 'revoked' the serial number so that it no longer works?
    I have tried installing from both the disc and from download but no joy.
    My PC specs...
    Windows 8.1
    AMD A10-6800k APU
    64-bit Operating System
    Thanks for looking.

    Today I cleaned again and tried to install - same error. Uninstalled and cleaned again... Found the log :
    === Logging stopped: 13/02/2015  20:37:28 ===
    1: 2 2: 0
    1: 2 2: 1
    Uninstall attempt returned: 0.
    Cleanup returned: success
    Cleanup for Product Code: {AC76BA86-1033-0000-7760-000000000003} Completed.
    [Fri Feb 13 20:37:28 2015]
    [Fri Feb 13 20:37:28 2015] :: Cleaning-up left over inventories ::
    [Fri Feb 13 20:37:28 2015] Atleast one Non-RIBS Inventory : False, Atleast one AAMRef: False
    [Fri Feb 13 20:37:28 2015] ::Start:: Removing AUM contents
    [Fri Feb 13 20:37:28 2015] Deleting registry root:HKLM key:Software\Microsoft\Windows\CurrentVersion\Run value:AdobeAAMUpdater-1.0
    [Fri Feb 13 20:37:28 2015] Exception during deleting key : (2, 'RegDeleteValue', 'The system cannot find the file specified.')
    [Fri Feb 13 20:37:28 2015] Deleting registry root:HKLM key:Software\Microsoft\Windows\CurrentVersion\Run value:ADOBE_UPDATER_STARTUP_UTILITY
    [Fri Feb 13 20:37:28 2015] Exception during deleting key : (2, 'RegDeleteValue', 'The system cannot find the file specified.')
    [Fri Feb 13 20:37:28 2015] Deleting scheduled task : AdobeAAMUpdater-1.0-STUDY-Derek Sewell
    [Fri Feb 13 20:37:28 2015] Executing command: schtasks /delete /TN "AdobeAAMUpdater-1.0-STUDY-Derek Sewell" /F
    [Fri Feb 13 20:37:28 2015] ERROR: The system cannot find the file specified.
    [Fri Feb 13 20:37:28 2015] Deleting scheduled task : AdobeUpdater Task-STUDY-Derek Sewell
    [Fri Feb 13 20:37:28 2015] Executing command: schtasks /delete /TN "AdobeUpdater Task-STUDY-Derek Sewell" /F
    [Fri Feb 13 20:37:28 2015] ERROR: The system cannot find the file specified.
    [Fri Feb 13 20:37:28 2015] Warning: Failed to remove file,folder trying again
    [Fri Feb 13 20:37:28 2015] Warning: Failed again to remove file,folder
    [Fri Feb 13 20:37:28 2015] Warning: Failed to remove file,folder trying again
    [Fri Feb 13 20:37:28 2015] Warning: Failed again to remove file,folder
    [Fri Feb 13 20:37:28 2015] ::Finish:: Removing AUM contents
    [Fri Feb 13 20:37:28 2015] ::Start:: Removing OOBE
    [Fri Feb 13 20:37:28 2015] Executing command "taskkill /F /FI "IMAGENAME eq AAM Updates Notifier.exe""
    [Fri Feb 13 20:37:29 2015] INFO: No tasks running with the specified criteria.
    [Fri Feb 13 20:37:29 2015] Warning: Failed to remove file,folder trying again
    [Fri Feb 13 20:37:29 2015] Warning: Failed again to remove file,folder
    [Fri Feb 13 20:37:29 2015] Warning: Failed to remove file,folder trying again
    [Fri Feb 13 20:37:29 2015] Warning: Failed again to remove file,folder
    [Fri Feb 13 20:37:29 2015] Warning: Failed to remove file,folder trying again
    [Fri Feb 13 20:37:29 2015] Warning: Failed again to remove file,folder
    [Fri Feb 13 20:37:29 2015] Warning: Failed to remove file,folder trying again
    [Fri Feb 13 20:37:29 2015] Warning: Failed again to remove file,folder
    [Fri Feb 13 20:37:29 2015] Warning: Failed to remove file,folder trying again
    [Fri Feb 13 20:37:29 2015] Warning: Failed again to remove file,folder
    [Fri Feb 13 20:37:29 2015] Warning: Failed to remove file,folder trying again
    [Fri Feb 13 20:37:29 2015] Warning: Failed again to remove file,folder
    [Fri Feb 13 20:37:29 2015] ::Finish:: Removing OOBE
    [Fri Feb 13 20:37:29 2015] Removing content of Product : CS5Installer, Version : CS5
    [Fri Feb 13 20:37:29 2015] File does not exist: C:\Program Files (x86)\Common Files\Adobe\caps\pdb.db
    [Fri Feb 13 20:37:29 2015] File does not exist: C:\Program Files (x86)\Common Files\Adobe\caps\Media_db.db
    [Fri Feb 13 20:37:29 2015] Warning: Failed to remove file,folder trying again
    [Fri Feb 13 20:37:29 2015] Warning: Failed again to remove file,folder
    [Fri Feb 13 20:37:29 2015] Warning: Failed to remove file,folder trying again
    [Fri Feb 13 20:37:29 2015] Warning: Failed again to remove file,folder
    [Fri Feb 13 20:37:29 2015] Warning: Failed to remove file,folder trying again
    [Fri Feb 13 20:37:29 2015] Warning: Failed again to remove file,folder
    [Fri Feb 13 20:37:29 2015] Warning: Failed to remove file,folder trying again
    [Fri Feb 13 20:37:29 2015] Warning: Failed again to remove file,folder
    [Fri Feb 13 20:37:29 2015] LOG FILE SAVED TO: C:\Users\DEREKS~1\AppData\Local\Temp\Adobe Creative Cloud Cleaner Tool.log
    [Fri Feb 13 20:37:29 2015] Adobe Creative Cloud Cleaner Tool completed successfully
    [Fri Feb 13 20:37:29 2015]
    [Fri Feb 13 20:37:29 2015] *-*-*-*-*-*- ::START:: - SUMMARY OF Warnings -*-*-*-*-*-*
    [Fri Feb 13 20:33:14 2015] DB does not exist at: C:\Program Files (x86)\Common Files\Adobe\caps\pdb.db
    [Fri Feb 13 20:33:14 2015] DB does not exist at: C:\Program Files (x86)\Common Files\Adobe\caps\Media_db.db
    [Fri Feb 13 20:37:28 2015] Warning: Failed to remove file,folder trying again
    [Fri Feb 13 20:37:28 2015] Warning: Failed again to remove file,folder
    [Fri Feb 13 20:37:28 2015] Warning: Failed to remove file,folder trying again
    [Fri Feb 13 20:37:28 2015] Warning: Failed again to remove file,folder
    [Fri Feb 13 20:37:29 2015] Warning: Failed to remove file,folder trying again
    [Fri Feb 13 20:37:29 2015] Warning: Failed again to remove file,folder
    [Fri Feb 13 20:37:29 2015] Warning: Failed to remove file,folder trying again
    [Fri Feb 13 20:37:29 2015] Warning: Failed again to remove file,folder
    [Fri Feb 13 20:37:29 2015] Warning: Failed to remove file,folder trying again
    [Fri Feb 13 20:37:29 2015] Warning: Failed again to remove file,folder
    [Fri Feb 13 20:37:29 2015] Warning: Failed to remove file,folder trying again
    [Fri Feb 13 20:37:29 2015] Warning: Failed again to remove file,folder
    [Fri Feb 13 20:37:29 2015] Warning: Failed to remove file,folder trying again
    [Fri Feb 13 20:37:29 2015] Warning: Failed again to remove file,folder
    [Fri Feb 13 20:37:29 2015] Warning: Failed to remove file,folder trying again
    [Fri Feb 13 20:37:29 2015] Warning: Failed again to remove file,folder
    [Fri Feb 13 20:37:29 2015] Warning: Failed to remove file,folder trying again
    [Fri Feb 13 20:37:29 2015] Warning: Failed again to remove file,folder
    [Fri Feb 13 20:37:29 2015] Warning: Failed to remove file,folder trying again
    [Fri Feb 13 20:37:29 2015] Warning: Failed again to remove file,folder
    [Fri Feb 13 20:37:29 2015] Warning: Failed to remove file,folder trying again
    [Fri Feb 13 20:37:29 2015] Warning: Failed again to remove file,folder
    [Fri Feb 13 20:37:29 2015] Warning: Failed to remove file,folder trying again
    [Fri Feb 13 20:37:29 2015] Warning: Failed again to remove file,folder
    [Fri Feb 13 20:37:29 2015] *-*-*-*-*-*- :: END :: - SUMMARY OF Warnings -*-*-*-*-*-*
    [Fri Feb 13 20:37:29 2015] ---------------------------------------------------------
    [Fri Feb 13 20:37:29 2015] *=*=*=*=*=*=*=*=* :: End Session :: *=*=*=*=*=*=*=*=*=*=*
    [Fri Feb 13 20:37:29 2015] ---------------------------------------------------------

  • Help with error: "AMT Subsystem Failure. The licensing subsystem has failed catastrophically..."

    I did a system restore to a previous date to resolve a conflict with a beta license of PSD CS5. I am a software tester and my boss gave me
    a CS5 beta. Now,  the beta CS5 is uninstalled  but when I open CS3, I get this error:
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    My copy of CS3 was licensed to a company which has since shut down for business; I do not have any CS3
    reinstall disc.
    I restored to a date prior to my installation of the CS5 beta. I ensured that
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    3 folder *looks* unchanged. I have tried restoring to another restore point
    date, and I got the same error. I cannot repair my CS3 install without a CS3 install disc.
    The CS5 beta now will not install either. This CS5 beta is working fine on the work computer which is comparable to my laptop with this problem.
    Now I have no working license of PSD. Please advise. Adobe support advised me to ask here. Yay.
    Operating System: Windows Vista 32 bit

    Huh? What help do you hope to get on a public user to user forum about Beta software (aside from the fact that in doing so, you broke the rules and spirit of the NDA)? Ask your prerelease program manager and use the respective non-public forums. The rest is beside the point - if you don't have backups of your installers, then you probably never really owned it and should long have deactivated it, because the package was sold to some unfortunate soul who doesn't even know that he's missing an activation (which you used all the time).
    Mylenium

  • AMT subsystem failure-The licensing subsystem has failed catastrophically-HELP PLEASE!

    Help!
    I'm using CS3.  First I was using it on XP.  Got my new computer and have been using it on Windows 7 pro for 6 months now with no problems.  Yesterday my Java updated, and now CS3 suite does not work. 
    1st, I got the:  "Licensing for this product has stopped working—You cannot use this product at this time. YOU MUST REPAIR THE PROBLEM BY UNINSTALLING  and then reinstalling this product or by contacting your IT administrator or Adobe customer support for help."  message. 
    Since it said to REINSTALL, that's what I did.  Only it would not install. 
    Adobe customer service is a joke.  They with their non USA thick accents could not offer any help.  They seemed stupid around this issue.
    Then I did a system restore thinking I can go back to "things" before all the drama started. 
    Instead of fixing things, I got other message:  "AMT subsystem failure—The licensing subsystem has failed catastrophically.  You must reinstall or call customer support." 
    Again, tried to reinstall, and still will not allow me to install. 
    PLEASE HELP!  I USE PHOTOSHOP EVERYDAY!
    —GREGORY

    Try running the CS5 clean tool and then reinstalling.
    http://kb2.adobe.com/cps/829/cpsid_82947.html
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  • AMT subsystem failure.  The licensing subsystem has failed catastrophically you must reinstall or call customer support.  Which never answers.  I have reinstalled with the same issues not sure whatelse to do?

    this message appear when I launch any program within the CS3 suite
    AMT subsystem failure.  The licensing subsystem has failed catastrophically you must reinstall or call customer support.  I call automated system which refers me to this site.  I have reinstalled with the same issues not sure what else to do?

    Try this Help article
    Error: "The licensing subsystem has failed catastrophically." when you start a Creative Suite 3.x application
    Nancy O.

  • I get a msg "The licensing subsystem has failed catastrophically"

    I get a msg "The licensing subsystem has failed catastrophically. You must reinstall or call customer support". I have my Adobe Creative Suite 3 Design Premium, PC Win 7. Last month I changed my computer hardware and Bios after a crash. I contacted the chate support and tried to solve the the problem with the solutions
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    I have got my old original box with the software and serial number.
    Could You pleas help me?

    Run the cleaner tool and reinstall.
    Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6
    Mylenium

  • I have creative suite 3 master collection with the licensing subsystem has failed catastrophically.  I've tried the FlexLicensing fix with no success.

    I have creative suite 3 master collection with the licensing subsystem has failed catastrophically.  I've tried the FlexLicensing fix with no success.

    I found this
    plumeragent, "Licensing has stopped working error durinng launch of Photoshop CS3" #2, 9 Jul 2007 2:20 pm
    if you read it it says to open the Flex folder and change the name. I did that and the apps work but I was not asked for the serial number again. I was in in 10.4.11 and just upgraded to 10.5.4 could that have caused this as I was running fine before.

  • When trying to launch Acrobat 9.0 from Creative Suite 4 it gives the error:" the Licensing subsystem has failed catastrophically" AMT subsystem failure

    Tried all the steps from the Knowldege base and ran the Clean script CS4but still the issue persists, installed the License Recovery Tool still the same problem

    Time to call techcnial support. They handle installation issues.

  • Error: "The licensing subsystem has failed catastrophically." when you start a Creative Suite 3.x ap

    No!!!!!!!!!!!!!!! I cannot believe this!. I followed the instructions here http://kb.adobe.com/selfservice/viewContent.do?externalId=kb402004&sliceId=1
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    I found this
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    if you read it it says to open the Flex folder and change the name. I did that and the apps work but I was not asked for the serial number again. I was in in 10.4.11 and just upgraded to 10.5.4 could that have caused this as I was running fine before.

  • Licensing Subsystem has failed catastrophically (CS3, Win7Pro)

    Yes, I know CS3 is old.
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    Sorry, beyond that I haven't experienced the issue and don't have a lot of advice to give.  Perhaps someone else here has solved this particular problem before and can chime in.
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  • Licensing Subsystem Has Failed Catastrophically....????

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  • Tried opening cs3 got licensing subsystem has failed catastropically

    It says to re install program or call customer support. So I tried looking for a phone number to call with no luck!!!! Anyone have any idea what I can do to fix this or have a phone number to get a hold of a life person in tech support???

    Soloin818 please see Error: "The licensing subsystem has failed catastrophically." when you start a Creative Suite 3.x application for information on how to resolve your current error.  Please feel free to respond back to this discussion if you have any questions regarding the steps listed within the document.

  • My CS3 states licensing subsystem has failed

    Please help me, I have CS3 and it has stopped working and tells me my licensing subsystem has failed, I cannot install or uninstall the program

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  • Licensing Subsystem has failed Catastophically

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