What do I need to do to get the $200 I was supposed to get for my iPhone 4?

I ordered an iPhone 6 on September 28th. I talked to someone using live chat as I completed the order and the person told me I could receive a $200 gift card for trading my old iPhone 4. I am currently using a prepaid phone since I had just gotten out of my parents' family plan. The person who helped me to complete my order told me that I could simply take the phone to the store and I had up to 15 days after receiving the iPhone 6 to take the iPhone 4 to the store and receive the gift card, that was the reason why I ordered the new phone. I knew about the online trade-in program, but I simply do not trust USPS when mailing phones, and reading the recent forum posts about damaged devices, I'm glad I didn't.
Yesterday I took the iPhone 4 to the store and they told me they could not give me more than $46 because the promotion date had passed. I told them I ordered before sept. 30 and what the person from live chat told me and they said they couldn't give me any more money and I could simply go and find someone else who would give me more. What kind of service is that?! The phone is like new. I'm always careful with my electronics, I used otter box and lifeproof cases, the phone does show signs of wear but it's in great condition, it has no cracks, the buttons work perfectly, everything is fine. If the person on live chat had told me that I needed to sign up online I would have done it, but after asking her several times she said taking it to the store would be enough and faster.
I still haven't received the iPhone 6 and it's supposed to ship on Friday, however, if this does not get solved and I don't get the $200, I will simply cancel my order or return the phone as soon as possible. I refuse to be in a 2 year contract with a company that does not even train its employees enough to let them know they shouldn't give false information, especially if it'll cost their clients $200.
I tried talking to someone from customer service but they keep transferring me, live chat is worse cause the people there say they can't even give me any information regarding my order. I've called the trade-in customer service and it's worse, they keep me in line for over 40 minutes or they ignore my call completely. I haven't been able to talk to anyone and I need answers.

You only complied with half of the requirements for the trade-in promotion. You    did order your iphone6 before 10/15, but you did not complete the online appraisal before 10/15, when the tradein promotion ended.
Stores seem to only be accepting the trade-ins when you purchase your phone from them.

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