What does it mean when I get this message: "an error occurred while processing this directive"
www.sprint.com main page loads with this error message all over the page. If I click on business at top of site and then back to personal all loads correctly. What do I have to do to have it load the first time?
It sounds like an error on the server: Firefox may be sending something unexpected, inconsistent, or incomplete that is causing the failure. But since they give so little information, that's just a guess.
When you have a problem with one particular site, a good "first thing to try" is clearing your Firefox cache and deleting your saved cookies for the site.
(1) Bypass Firefox's Cache
Use Ctrl+Shift+r to reload the page fresh from the server.
Alternately, you also can clear Firefox's cache completely using:
"3-bar" menu button (or Tools menu) > Options > Advanced
On the Network mini-tab > Cached Web Content : "Clear Now"
If you have a large hard drive, this might take a few minutes.
(2) Remove the site's cookies (save any pending work first). While viewing a page on the site, try either:
* right-click and choose View Page Info > Security > "View Cookies"
* (menu bar) Tools > Page Info > Security > "View Cookies"
In the dialog that opens, you can remove the site's cookies individually.
Then try reloading the page. Does that help?
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