What does next day Onsite Warranty mean - My Case was not actioned for 3 days

I have Lenovo Next Day Onsite warranty support with Lenovo on my Laptop adn opened a case for an issue with Case number A07S43D - The problem was the Laptop is dead - not powering on at all.
This issue was raised on July 14 2014 and has not been fixed till July 21 2014. I have been calling Lenovo like crazy and getting to the Customer care after long wait. Last 2 days, I have been advised that I will get the technician to fix it next day but both the times, they have not come.
What is the relevance of the agreement that Lenovo has with customers when we pay the extra cost to get 3 years of onsite next day support when Lenovo cannot follow it. Why give wrong advise?
Any help with escalations. How does Lenovo compensate the customers for not adhering to the terms of the agreement?

error code 1009 seems odd code
but there's a similar error from apple support website that has troubleshooting steps
try to follow this:
iTunes Store: "An unknown error occurred (-9808)"

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