What firmware do nokia repair centres have ?? also...

I went into my superb nokia repair centre this morning as I had ghosting on my new nokia screen despite only having the phone for a week (i say they are superb cos they also fixed the other day my gps and also lense cover without hassle and only 1hr waiting) when i had a chat with them they said they would replace the screen and also update my firmware ... when i got my phone back and set it up after the hard reset it was a different start up (i had horrendous problems with my firmware before even though id sorted the space problem out on c drive it kept sticking and doing strange things, wifi dropping and spotify not downloading) after nokia have sorted it for me the software is fast, stable and ive had no problems at all despite playing around with it all afternoon .... the screen is superb also ..... question is im on 3 uk who drag their **bleep** in authorising release however do my local repair centre have a different firmware than is on the updater ??? i thought that the firmware had been upgraded as it was fast and stable and didnt check until just now the firmware is the same 20.0.019 im confused i know how to update the firmware and also know all the tweaks but i couldnt get it as stable ..... also the chap said to make sure i bring the phone in when 3 release the firmware and let them update it ......
if you want a superb repair centre go to car phone warehouse near the trafford centre .... (not the ones inside)

If Nokia will not touch it then i would send it back to Expansys for a replacement, if you only had it 3 days before going faulty i would demand a replacement. This is a prime example of you get what you pay for, too many people are shopping all over the world, demanding cheeper prices from box shifters like Expansys. When things go wrong nobody wants to know.
Good luck
Danny b
Nokia Accredited Installer
If my answers help you, give me a Kudos. Its like a pat on the back.

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Is the Nokia Repair Centre really this bad???

Well it's a sad day for me, earlier this year due to a weak design of the 1520 my digitizer cracked. So I finally scraped the £125 required to replace the screen as it's calassed as an out of warranty repair and sent my phone off for repair and that was just the start of the problems.
So paid the money for a cosmetic out of warranty repair but then no communication on when the phone would be collected or even any communication to acknowledge payment except the money service WorldPay who the transaction went though.
After numerous calls to Anovo and Microsoft being shoved from pillar to post a nice lady at MS sorted out the collection on behalf of Anovo.
After a week or so I suddenly had an email from WorldPay saying I had had a part refund but without any explanation.
I then a few days later received an email from the Nokia Repair Centre but it had no content apart from a failed download message.
I then checked my phone via the Nokia Technical Support site to discover the phone was now being returned to me, good news or so I thought.
And today the phone arrived!!!! and it has not been repaired, no explanation as to why not and right from the start no way to actually contact the repair team to even ask them what they are playing at and why the phone was not repaired.
I am disgusted with the way I have been treated and while I had most of my money returned it has still cost me £12.83 to basically send my phone on a nice little holiday.
Lets hope this is a one off and not the normal experience customers will receive.
I have been a Windows Mobile MVP and fan since 2002 and now a Windows Phone technical supporter on forums and MS ExpertZone since it's launch and never experienced such a poor quality of service until now. I really hope this is not the future of things to come.

Sorry to learn about your experience, awarner. Given your current situation, we recommend contacting your local support team and inquire about the repair history of your phone: http://www.microsoft.com/en-gb/mobile/contact/.
Keep us posted with the outcome.

Back from nokia repair centre and MORE PROBLEMS

ok so this is my story....
i sent it in 2 weeks ago on thursday they said "its beyond repair and a 'new replacement is being shiped'".... BULL no what they did is the replace some of the phones guts and sent back the old shell with the new inners...
now the phone has major problems....
1 wrong software for wrong phone type(not that major just that the software that they put into my "new replacement phone" is for the white and blue not the red and black)
2 (fixed-ish Not really) the phone would make that beep when the volume is at its max when you press the volume rocker when on the phone.
3 Extreamly slow...
4 shuts off when making calls... SUCKS!!!!
5 i now have 2 ovi stores...
6 even the phones themes put in the wrong icons on the wrong apps...
OVERAL NOT HAPPY WITH NOKIAS SERVICE I NOW REGRET BUYING NOKIA I THOUGHT THIS COMPANY WAS AWESOME NOW AFTER SEEING THAT SO MANY OTHER PEOPLE HAVE MAJOR ISSUES AND REARLY DO THEY GET FIXED THE FIRST TIME, DO I SEE THAT I SHOULD HAVE RUN A BACKGROUND CHECK AS I USUALLY DO EVERY TIME I BUY SOMETHING FROM A COMPANY
its not too late nokia you can still make me and thousands of other happy... get great products out. get them right. even better idea get them right the first time. and MOST OF ALL listen to what your customers want

its not too late nokia you can still make me and thousands of other happy... get great products out. get them right. even better idea get them right the first time. and MOST OF ALL listen to what your customers want
You have to actually tell Nokia this is a users forum so your message in effect is not heard by Nokia .
jje

Nokia repairs.

Hi all,
The best way to get my Nokia E71 repaired?I bought my E71 in April from Play.Com,but unfortunately I've dropped it,and now the screen is blank,everything else seems to be working and I've did a backup.I took the phone to the Carphone Warehouse in Ayr,Scotland,which is supposed to be a Nokia Repair Centre,with the phone and all the paperwork which I got from Play.com,but yhey said I needed a receipt with the serial number which I don't have.I only have the transaction details.Can I send the phone to Nokia,and if so,how do I go about it,or should Icontact Play.Com and see if they'll send me an actual receipt?Any replies will be appreciated.
Regards,
sevsam.
Solved!
Go to Solution.

Hi Sevsam,
Yes it's the standard operating procedure for Nokia Care to ask for the official receipt that states the unit's serial number. This is mainly due to their policy that the warranty is only good for the first owner. I'm not too sure how Play.com processes transactions, but they would be your best bet in attaining an official receipt. Double check your transaction documents with them for any sign of the IMEI Number. That woud be the Serial Number Nokia Care needs. Also, make sure you didn't have it openned by "third party service" otherwise, it voids your warranty and yes they will charge you for parts and labour.
I'm a bit worried about the drop. Nokia Care might argue that the damage was brought about by "misuse" and charge you for it anyway. On the bright side, I just had my e63 repaired for not wanting to turn on. Nokia said it was an LCD problem and replaced it free of charge. In hindsight, I think I may have dropped the phone once or twice.

Can not connect to the nokia music centre!!

I am very frustrated, i bought the 5310 so i could get the unlimited music and now when i have downloaded the nokia music centre i am told that there is an issue and i can not connect to the nokia music centre!
Also very annoying is who to call - i bought the phone from carphone warehouse but it is on orange contract however nokia brand ...... who is responsible or can give me assistance re the nokia music centre and issues?
So I have called nokia and they tell me that they have an issue!
Is everybody having this issue or is it just new accounts?
Possibly it has something to do with the new download available which allows some to break through the restrictions re copying and sharing? I have not done this - as i can not even login yet.
Any help would be appreciated.

I have the same problem and its really annoying im fed up with Nokia telling me they have an issue...ill give them an issue
Do they clearly not understand that they are losing future customers by not fixing the problem that i reported a week ago and was told that someone would contact me back and i still havent heard anything and that i have another 2 months to try and log on and register my pin they gave me to download music and im losing faith that this problem will not be resolved any time soon
If anyone gets any further or can fix this please let me kno
A very angry customer!!!!

HT4623 My Ipad is saying that i need to type in a Sim code to unlock, but i do not know what it is...I have tried every code i could think of and also the one that it originally was when i received my Sim. How do i unlock my ipad or change my sim pin?

My Ipad is saying that i need to type in a Sim code to unlock, but i do not know what it is...I have tried every code i could think of and also the one that it originally was when i received my Sim. How do i unlock my ipad or change my sim pin?

Hi Mikki.J.H,
Thanks for using Apple Support Communities. This article has some information regarding SIM PINs that may help:
iOS: Understanding the SIM PIN
http://support.apple.com/kb/ht1316
Cheers,
- Ari

I have tried to install the upgrade to iTunes on my Windows XP system. It tells me that I have an older version of Bonjour on my system and that it can not remove it. I have also tried to uninstall what is on my system and it will not uninstall! Help?

I have an older version of iTunes on my system. I have tried to install the upgrade and it talls me that I have an older version of Bonjour and that it can not remove it. I have also tried to uninstall what is on my system and it will not do it. Help?

Download the Windows Installer CleanUp utility from the following page (use one of the links under the "DOWNLOAD LOCATIONS" thingy on the Major Geeks page):
http://majorgeeks.com/download.php?det=4459
To install the utility, doubleclick the msicuu2.exe file you downloaded.
Now run the utility ("Start > All Programs > Windows Install Clean Up"). In the list of programs that appears in CleanUp, select any Bonjour entries and click "Remove", as per the following screenshot:
Quit out of CleanUp, restart the PC and try another install. Does it go through this time?

HT1296 When I sync my iphone with Windows 7, the contact moves to my computer, but the contact is not complete. No phone numbers. What am I doing wrong? I have also tried sync-ing with Yahoo, and that doesn't work either.

When I sync my iphone with Windows 7, the contact moves to my computer, but the contact is not complete. No phone numbers. What am I doing wrong? I have also tried sync-ing with Yahoo, and that doesn't work either.

The music sync is one way - computer to iphone. The only exception is itunes purchases. File>Transfer Purchases
It has always been very basic to always maintain a backup copy of your computer for just such an occasion. Use your backup copy to move everything to your new computer.

The answer helped me.But still, what are the settings that I have to change for the behavior of the mouse pointer towards finder? Also the mouse pointer sometimes doesn't accept my command and start clicking itself.what is the problem and how to fix it?

The answer helped me.But still, what are the settings that I have to change for the behavior of the mouse pointer towards finder? Also the mouse pointer sometimes doesn't accept my command and start clicking itself.what is the problem and how to fix it?

If the mouse clicks something on its own then it looks like you have a hardware problem with the trackpad or possibly the battery that is right underneath the trackpad.
I have read that the battery can swell and that would put pressure on the trackpad.

I have OS version 4.2.1, but can't download paid-for apps because they require OS 4.3. Also, it said in iTunes that my device was already up to date... Am I going crazy, or is there going to be an update?   I don't know what generation of iPot touch I hav

I have OS version 4.2.1, but can't download paid-for apps because they require OS 4.3. Also, it said in iTunes that my device was already up to date... Am I going crazy, or is there going to be an update?
I don't know what generation of iPot touch I have. If I am unable to download my paid apps because my iPod is too old, I'm not going to be pleased.
iPod touch, iOS 4.2

Sorry, there is no upgrade for your model based on what you've posted. See below:
See the chart below to determine whether you can upgrade your device and what you can upgrade to. If you do not have a Software Update option present on your iDevice, then you are trying to upgrade to iOS 5 or higher. You will have to connect your device to your computer and open iTunes in order to upgrade.
IPhone, iPod Touch, and iPad iOS Compatibility Chart
     Device                                       iOS Verson
iPhone 1                                      iOS 3.1.3
iPhone 3G                                   iOS 4.2.1
iPhone 3GS                                 iOS 6.1.x
iPhone 4                                      iOS 7.0.x
iPhone 4S                                    iOS 7.0.x
iPhone 5                                      iOS 7.0.x
iPhone 5c                                     iOS 7.0.x
iPhone 5s                                     iOS 7.0.x
iPod Touch 1                               iOS 3.1.3
iPod Touch 2                               iOS 4.2.1
iPod Touch 3                               iOS 5.1.1
iPod Touch 4                               iOS 6.1.x
iPod Touch 5                               iOS 7.0.x
iPad 1                                          iOS 5.1.1
iPad 2                                          iOS 7.0.x
iPad 3                                          iOS 7.0.x
iPad 4                                          iOS 7.0.x
iPad Mini                                      iOS 7.0.x
iPad Air                                        iOS 7.0.x
=====================================
Select the method most appropriate for your situation.
Upgrading iOS
   1. How to update your iPhone, iPad, or iPod Touch
   2. iPhone Support
   3. iPod Touch Support
   4. iPad Support
     a. Updating Your iOS from iOS 5
          Tap Settings > General > Software Update
     If an update is available there will be an active Update button. If you are current,
     then you will see a gray screen with a message saying your are up to date.
     b. If you are still using iOS 4 — Updating your device to iOS 5 or later.
     c. Resolving update problems
        1. iOS - Unable to update or restore
        2. iOS- Resolving update and restore alert messages

I try to restore ipad to ios 7.0.4 but the tunes show error ,the ipad could not be restore because the firmware file was corrupt, i have the latest update from itunes and windows and i turn off antivirus and firewall and the error is the same , what i do?

i try to restore ipad to ios 7.0.4 but the tunes show error ,the ipad could not be restore because the firmware file was corrupt, i have the latest update from itunes and windows and i turn off antivirus and firewall and the error is the same , what i do?, my ipad is show apple logo
please what i do

Hello JD_NINJA,
Thanks for using Apple Support Communities.
Error 9006 when restoring your iOS device indicates that there is security software on your computer which is preventing connection to the Apple server or your device. To troubleshoot this issue please follow the directions below.
Check your security software
Related errors: 2, 4, 6, 9, 1611, 9006. Sometimes security software can stop your device from communicating with either the Apple update server or with your device.
Check your security software and settings to make sure that they aren't blocking a connection to the Apple servers.
Get help with iOS update and restore errors - Apple Support
When restoring your iPhone, please make sure to follow the directions in the link below to properly restore.
Restore your device from an iCloud or iTunes backup - Apple Support
Take care,
Alex H.

HT3228 I have one of the origin iPads. Suddenly when I receive an email only the headings are shown - the body of the text is blank. Also previously received emails have also had the text body removed. Any suggestions as to what caused this?

I have one of the original iPads. Suddenly (from yesterday) when I receive an email only the headings are shown - the body of the text is blank. Also previously received emails have also had the text body removed. Any suggestions as to what caused this?

Try this.
Reset the iPad by holding down on the sleep and home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider - let go of the buttons.

Do The New Nokia N97's Have The Latest Firmware Ru...

Do the new nokia n97's have the latest firmware running on them (V20) or do i have to upgrade it after it arrives?
Solved!
Go to Solution.

That depends how long it has been since the phone left the factory? It is possible that some retailers have a stock that is very big, so that the phones that they sell right now have a firmware that is a few months old...
Where are you planning buying the phone?
By clicking the "Kudos!" or the "Solution?" button on the right you can say "Thank You" and you´ll show the author and others that the post is useful.
The day we stop improving is the day we stop being good.

After installing Mountain Lion. Under sound, where it says select an output device, it say no output devices found and there is no sound. How do I fix this? I have reinstalled the os twice and still the same. I have also repaired permissions.

After installing Mountain Lion. No sound. Under sound, where it says select an output device, it says no output devices found, and there is no sound. How do I fix this? I have reinstalled the os twice and still the same. I have also repaired permissions.

Try resetting the PRAM and SMC...
PRAM Reset:
http://support.apple.com/kb/HT1379
SMC Reset:
http://support.apple.com/kb/HT3964
Hope this helps!

I have recently updated my iphone to 7.0.2, and i have also downloaded the latest itunes software but everytime i try to sync now, it tellms me to download th latest itunes software. What do i do?

I have recently updated my iphone to 7.0.2, and i have also downloaded the latest itunes software but everytime i try to sync now, it tellms me to download th latest itunes software. What do i do?

Hi Azeem25,
Welcome to the Support Communities!
What version of Windows do you have on your computer?
You may need to update Windows first, and then try the download from the link below.
Apple - iTunes - Download iTunes Now
http://www.apple.com/itunes/download/
iTunes 11: Frequently used features
http://support.apple.com/kb/HT5649
Managing content manually on iPhone, iPad, and iPod
http://support.apple.com/kb/HT1535
Cheers,
- Judy

What firmware do nokia repair centres have ?? also...

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