What good is a NEW iPod shuffle that doesn't work?!

Has Apple fixed the problem regarding the shuffles not be a recognized driver?
I cannot believe that a company as huge as Apple, has not problem-solved and found an answer for people who purchased it's product.
I feel very frustrated, and my 3 kids -- all waiting for me to get their iPods working, are annoyed.
Thank you, Apple.

I trashed mine (iGB Shuffle) after many days spent. My shuffle just stop working one day. I tried everything from Apple website suggested 10 times at least. Still no good. I am an Information System professional. I deal with this kind of problems daily. But we all rely on the manufacturer to provide helps. AFter 90 days, you have to pay to be able to 'chat' online with support. I bought new Toshiba Gigabeat. Cheaper and 'IT WORKS'. So return the products and get your money back buy something else. good Luck!!!

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