What happens to my files on creative cloud folder after the end of my subscription?

Creative Cloud Help | Creative Cloud / Common Questions
"What happens to my files in the cloud if I cancel or downgrade my membership?
Your Creative Cloud files are stored on your desktop as well as on the Creative Cloud servers. If you cancel or downgrade your paid membership, you will still have access to all of the files in the Creative Cloud folder on your computer and via the Creative Cloud website.
Your account will be downgraded to a free membership, which includes 2GB of storage. If you’re using more than 2GB of storage, you will not be able to upload any new files to the cloud until the amount of online space used in your account drops below your allotted amount.
If you are over your storage limit, you have 90 days to reduce your online usage or you may lose access to some or all of your files saved on the Creative Cloud servers."

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What happened to my files in creative cloud?!

I put files into my creative cloud folder yesterday from another location so I could back them up. Turned on my computer to work and they are all gone. Everything is gone. It's resyncing some of it, but I checked the Creative Cloud archive and all the files I moved are gone. My creative cloud has reverted back to yesterday before I placed those files there and I lost several months of work which I need for my clients!! Why is creative cloud deleting files from my computer without telling me and then resyncing everything? I love Adobe Products, but the creative cloud is a nightmare to work with. I lost so much work!

With the recent update of the Creative Cloud Desktop app (1.9.1.474) we unfortunately introduced a bug which causes the creation of a new Creative Cloud Files folder, and re-sync of all content. This will only occur the first time the sync application runs after the update. This has caused understandable pain and confusion, for which we truly apologise.
The Creative Cloud Files app contains logic that supports the use of multiple Adobe IDs. This allows you to sign out of one ID and in to another, but keeps your Creative Cloud content separate. When you sign out and change IDs, the app moves the previous Creative Cloud Files folder and it's contents and appends it with the previously signed in ID (User@AdobeID). It then creates a new main folder and starts to sync content of the new ID.
The bug which I mentioned previously occurs, as the app believes an ID switch has taken place and as such, moves the current Creative Cloud Files folder and tries to append the previously signed in ID. As no switch has actually taken place it manifests as (Unknown). The app then creates a new main folder at syncs down the data.
Essentially what you end up with is a Creative Cloud Files folder with your newly sync'd data and a Creative Cloud Files (Unknown) folder that contains duplicate data.
This occurs once, after the last update completes.
The fix is to simply delete the Creative Cloud Files (Unknown) folder.
I would advise that you ensure you have no pending edits that you may have made offline and that you check the contents of the new, main Creative Cloud Files folder contains everything you expect it to. If not, check the contents of the Creative Cloud Files (Unknown) folder.
If there is still a discrepancy with your data, you can check on creative.adobe.com to confirm your data is there.
If you have any further problems or questions about this particular issue please email [email protected]

What happens if you cancel a creative cloud subscription but are still getting charged?

Last month we requested to cancel our original adobe creative cloud subscription (had 3 seats) and move these 3 seats to a new company creative cloud subscription.
We contacted customer support and explained that we wanted this subscription cancelled. They said via chat that it was cancelled but we have seen automatic invoices stating a payment for September had gone through on our credit card to pay for the original creative cloud subscription.
How do we go about cancelling this original subscription all together so this doesn't happen?

The last charge was on September 9th 2014 for order # AD002776386NZ, Please confirm the date of cancellation requested via private messaging, I can follow up the case.
Please respond to private message sent to you.
Regards
Rajshree

My files on creative cloud are not the most recent versions

Today and over the last few days I've been saving files from my office computer to my creative cloud so I can work on them at home, but when I get home the files are either not showing or are not the current save.
Is there a way to force dump cache or something like that?

Are you saving the files using Upload and Replace from the Files page at https://creative.adobe.com/files, or are you saving the files (and changes) in the Creative Cloud Files folder on your computer and letting the file sync upload the files and changes? (Either way will work just trying to understand your workflow).
First lets confirm the newest changes are being saved to the Creative Cloud files storage. When you use Replace from the Files page, or save the file in the Creative Cloud Files folder, a new version is created. You can confirm the latest version is saved by first going to the Files page in the browser and then clicking on the changed file to view its page. By default Details are displayed but you can switch to Activity. You should then see that there are versions, and that Current Version the correct version.
Please confirm that the correct (latest) versions are synced up on your office computer. If not lets figure out why. If the correct versions are synced up then we can see what is happening on your home computer.

Finder crashes when copying files to Creative Cloud folder

CC versions up to date, OS X 10.9.2. 3.2 G i5. Applications currently running : Linotype FOnt explorer, Bridge, Sublime, Codekit, iTunes, Chat.
Trying to copy files to the Create Cloud folder invariably leads to an infinite beachball if the comp has been in sleep mode.

Hi Warmgray9,
Would you be able to provide step-by-step instructions on how to recreate the issue so I could see if I get the same thing?
Thanks,
- Dave

Creative Cloud: If after the first years subscription runs out and we dont renew, do we lose the use of the software?

If after the first years subscription runs out and we dont renew, do we loose the use of the software

Short answer - yes.
If you want (or need) software that does not expire, your only choice is CS6.

What program would I use in creative cloud to search a large audio file for sounds.

I have sleep apnea and want to search large audio files for my snoring. what program would I use and any other tips would be great.
thank you

Moving this discussion to the Audition forum.
VTX1300C Audition is the sound editing program included with your Creative Cloud Membership. The users in this forum may have some additional Audition specific tips or an alternate workflow which you can utilize.

I use a desktop version of Lightroom and am wanting to move to the Cloud version. What happens to my files, etc., on my desktop when I download the cloud version? I don't want to lose my metadata, etc. If anyone out there knows, please let me know.

I use a desktop version of Lightroom and am wanting to move to the Cloud version. What happens to my files, etc., on my desktop when I download the cloud version? I don't want to lose my metadata, etc. If anyone out there knows, please let me know.

I just installed LR CC and am having trouble opening catalogs where I followed the instructions to upgrade. Just posted a question about it.
Discovered a problem when I went looking for some images that were not included in the most recent catalog. After opening up a couple of older ones and upgrading, I went back to the most recent and couldn't opening. Message says it is not writable. And also says it may be due to incorrect permissions. If you have any suggestions for this, I would love to hear them.

Sharing files with Creative cloud for teams

HI,
I am looking at getting creative cloud for teams, but I want to keep our existing CS suite users who are already on maintenance plans.
Can I share files on the creative cloud between these two types of users?
Does Adobe Bridge see these files ?
Is there any way of doing version control ?
We are also worried about this
"If a team member leaves the company, what happens to their files stored in Creative Cloud?
The IP is associated with the individual, not the company. The individual will have a 90-day grace period to delete their files."
Also we are in Australia and we are concerned about the speed. Can anyone advise what the speed is like ?
rgds Renovator

Anyone who signs up for the Creative Cloud can share files. You do not need to be a Creative Cloud member to view a shared file, only to do the sharing.
Adobe Bridge does not see the files unless you use Creative Cloud Connection to sync the files to your local computer.
There is no version control yet. It is on our road map.
Being in Australia should not be an issue, but I will let other customers from Australia comment.

Trying to update creative cloud, comes error: The installation program could not access the important files / directories. Try to run the installer again. (Error code: 43), please contact customer support. The same error comes updating Muse. Mac 10.9.5. W

Trying to update creative cloud, comes error: The installation program could not access the important files / directories. Try to run the installer again. (Error code: 43), please contact customer support. The same error comes updating Muse. Mac 10.9.5. What shall I do?

Alauda_positos I would recommend reviewing your installation log files to determine the exact directory which the installer is unable to access. You can find details on how to locate and interpret your installation log files at Troubleshoot install issues with log files | CC - http://helpx.adobe.com/creative-cloud/kb/troubleshoot-install-logs-cc.html. You are welcome to post any specific errors discovered to this discussion.
For information on how to adjust file permissions please see Error "Exit 6" or "Exit 7" | Install log | Read, write, system file errors | CS5, CS5.5 - http://helpx.adobe.com/creative-suite/kb/error-exit-6-exit-7.html.

Downloading InDesign book files from Creative Cloud files

Gang,
I'm working on a project that has me using the Creative Cloud files to store the changes I make. I know I'm not using all of the features, but with my own personal account on two machines and my employers site license on the other, I end up using the browser version of Creative Cloud to upload and download files on my work computer.
When I download a book file (.indb), Creative Cloud and my browser seem to get confused as to what kind of file it is. Creative Cloud asks me and doesn't have an option for InDesign Book. When it downloads, it downloads as a .octet-stream file. I later go to Finder and change the extension to indb and life is good.
Is this a bug or a feature?
Warren BIngham

This is a bug. Will update this thread once it is fixed.

I just purchased Audition CC as a single app purchase for $19.19/month. I already have Creative Cloud installed. The program is not downloading - I clisk the "downlaod" button, the page says the program is downloading, but nothing is actually happening.

I just purchased Audition CC as a single app purchase for $19.19/month. I already have Creative Cloud installed. The program is not downloading - I clisk the "downlaod" button, the page says the program is downloading, but nothing is actually happening. What is going on?

Nobody can tell you anything without proper system info or other technical details.
Mylenium

When i download adobe creative cloud,it said the error code is 201.what does it mean??

when i download adobe creative cloud,it said the error code is 201.what does it mean??

Error 201 indicates that the download of the installation files was unable to be resumed successfully. I would recommend utilizing a different Internet connection. If you are connected via WiFi try a wired connection. If you are connected via a wired connection then please try a different cable
Please refer to Error downloading Creative Cloud applications
Hope this helps you.
Regards
Rajshree

IPad does not let me add files from creative cloud into ps touch.

When I attempt to add a file from creative cloud into iPad ps touch I receive a connection failure message. I have tried this on two different wifi locations. Sync works as I can see the file I uploaded from a desktop computer into creative cloud, but I cannot go to new from creative cloud, choose a file, and click add. It gives me a connection failure - downloading failed -image cannot be loaded. please try again. My desktop computers work fine on the same networks.

This is happening to me as well and the service department had me on hold for 1 hour and 10 minutes and couldn't help.

Need help converting project file from Creative Cloud to CS6

Hello.
I started a project file on the Adobe Creative Cloud and I am trying to convert the file to CS6 (as that is what all my editors have). I have all of my time codes generated in Creative Cloud and I need the easiest solution to share the file across platforms with out corrupting it. Any help is appreciated. Thank you.
-A*

I am the director of the project- so I am not very technically inclined to answer these questions, but will try my best. My lead editor dropped out of the project leaving me very confused and I am trying to establish a new workflow based off of her existing project file.
The original project was started in Adobe Creative Cloud. I am now trying to use Adobe CS6 and I am trying to figure out if we can convert a file from Creative Cloud > CS6. If you can provide a list of questions for me to ask my previous editor I can direct them to her and try to provide a more concise answer. Thanks for your help.

What happens to my files on creative cloud folder after the end of my subscription?

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