What is causing a sound problem with new Cinema Display 27 ?

My new 27 Cinema Display intermittently won't play sound when connected to my MB Pro. Restarting the computer doesn't fix it, and all the display audio settings are correct etc. Phoned Apple Support and the fix was to unplug the power from the back of the cinema display to reset the screen controller. This keeps happening - is this a software bug ? Hardware problem ? Is it fixable or something that is a legacy of the 24 inch cinema display problems ? I really like the screen size but don't want a display that I keep having to plug/unplug in order to watch hulu, play itunes etc. Apple won't declare my screen to be defective even though this has happened a few times but can't tell me how to fix the problem either. Am going to send it back for a refund - don't know whether a different display will have the same problem or if this is a generic cinema display defect. Thanks for any insight.

There are threads in this forum and MacRumors where numerous people are having this issue. When I contacted support they had me reload the software update and reset the power. I am encouraging everyone to contact Apple every time it happens so we can get a fix for the problem. It is the general consensus that this is a software issue that can be corrected if we can get Apple to work on it. I agree with you I expect my $1000 monitor to work properly all the time.

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    Normal 4096 -> 114544
    HighMem 114544 -> 114544
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    pnp: 00:07: ioport range 0x4d0-0x4d1 has been reserved
    pnp: 00:07: ioport range 0x4d6-0x4d6 has been reserved
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    IO window: 00001c00-00001cff
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    TCP bind hash table entries: 16384 (order: 5, 196608 bytes)
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    TCP reno registered
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    io scheduler anticipatory registered
    io scheduler deadline registered
    io scheduler cfq registered (default)
    Activating ISA DMA hang workarounds.
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    isapnp: Scanning for PnP cards...
    Switched to high resolution mode on CPU 0
    isapnp: No Plug & Play device found
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    PCI: Enabling device 0000:00:08.0 (0000 -> 0003)
    ACPI: PCI Interrupt Link [LNK6] enabled at IRQ 10
    PCI: setting IRQ 10 as level-triggered
    ACPI: PCI Interrupt 0000:00:08.0[A] -> Link [LNK6] -> GSI 10 (level, low) -> IRQ 10
    0000:00:08.0: ttyS0 at I/O 0x1428 (irq = 10) is a 8250
    0000:00:08.0: ttyS1 at I/O 0x1440 (irq = 10) is a 8250
    0000:00:08.0: ttyS2 at I/O 0x1450 (irq = 10) is a 8250
    0000:00:08.0: ttyS3 at I/O 0x1460 (irq = 10) is a 8250
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    Device driver isa lacks bus and class support for being resumed.
    RAMDISK driver initialized: 16 RAM disks of 16384K size 1024 blocksize
    loop: loaded (max 8 devices)
    Device driver lo lacks bus and class support for being resumed.
    input: Macintosh mouse button emulation as /class/input/input0
    PNP: PS/2 Controller [PNP0303:KBC0,PNP0f13:MSE0] at 0x60,0x64 irq 1,12
    serio: i8042 KBD port at 0x60,0x64 irq 1
    serio: i8042 AUX port at 0x60,0x64 irq 12
    mice: PS/2 mouse device common for all mice
    input: AT Translated Set 2 keyboard as /class/input/input1
    TCP cubic registered
    NET: Registered protocol family 1
    NET: Registered protocol family 17
    Using IPI No-Shortcut mode
    Suspend v2.2.10
    Suspend2 Userspace Storage Manager support registered.
    Suspend2 Basic User Interface support registered.
    Suspend2 Compressor support registered.
    Suspend2 Block I/O support registered.
    Suspend2 Swap Allocator support registered.
    Suspend2 File Allocator support registered.
    Suspend2 Userspace UI support registered.
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    ACPI: PCI Interrupt 0000:00:10.0[A]: no GSI
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    ACPI: PCI Interrupt 0000:00:0b.0[A] -> Link [LNK2] -> GSI 10 (level, low) -> IRQ 10
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    ACPI: Power Button (CM) [PWRB]
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    ali_stimer_read: stimer is not ready.
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    cs: IO port probe 0x820-0x8ff: clean.
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    ReiserFS: hda4: using ordered data mode
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    ReiserFS: hda4: checking transaction log (hda4)
    ReiserFS: hda4: Using r5 hash to sort names
    Adding 262576k swap on /dev/hda2. Priority:-1 extents:1 across:262576k
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    lo: Disabled Privacy Extensions
    Mobile IPv6
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    ACPI: PCI Interrupt 0000:01:05.0[A] -> Link [LNK0] -> GSI 10 (level, low) -> IRQ 10
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    [drm] Setting GART location based on old memory map
    [drm] writeback test succeeded in 1 usecs
    ieee80211_crypt: registered algorithm 'NULL'
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    bcm43xx driver
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    PREEMPT SMP
    Modules linked in: ohci_hcd bcm43xx ieee80211softmac ieee80211 ieee80211_crypt radeon drm ipv6 ext2 mbcache ppdev lp pcmcia i2c_ali1535 joydev rtc_sysfs snd_seq_oss snd_seq_midi_event snd_seq snd_seq_device rtc_proc rtc_dev snd_pcm_oss snd_mixer_oss parport_pc usbhid hid pcspkr parport ff_memless rtc_cmos rtc_core rtc_lib yenta_socket psmouse serio_raw rsrc_nonstatic pcmcia_core shpchp i2c_ali15x3 i2c_core pci_hotplug snd_ali5451 snd_ac97_codec ac97_bus snd_pcm snd_timer snd soundcore snd_page_alloc tsdev ati_agp agpgart evdev thermal processor fan button battery ac ndiswrapper natsemi reiserfs ide_cd cdrom ide_disk uhci_hcd ehci_hcd usbcore generic alim15x3 ide_core
    CPU: 0
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    EIP is at snd_ali_playback_prepare+0x193/0x200 [snd_ali5451]
    eax: 00002000 ebx: 00000000 ecx: 000010a0 edx: 000010f8
    esi: 0000000f edi: dac6506c ebp: dab482c0 esp: d3e0bd54
    ds: 007b es: 007b fs: 00d8 gs: 0033 ss: 0068
    Process artsd (pid: 4379, ti=d3e0a000 task=db7c2030 task.ti=d3e0a000)
    Stack: 00000000 00003fff 00000eb3 00000000 00000001 00000000 00000000 0000f000
    00000000 00000001 c0135c95 c03eebac 00000000 00000000 dac654f8 0000ac44
    dac65000 00000000 1a5f0000 00000eb3 dab482c0 00000002 dcaaa34c dab482c0
    Call Trace:
    [<c0135c95>] notifier_call_chain+0x25/0x30
    [<dca9bca9>] snd_pcm_do_prepare+0x9/0x20 [snd_pcm]
    [<dca9b90b>] snd_pcm_action_single+0x2b/0x60 [snd_pcm]
    [<dca9cb9b>] snd_pcm_action_nonatomic+0x6b/0x70 [snd_pcm]
    [<dca9f4fd>] snd_pcm_common_ioctl1+0x42d/0xf80 [snd_pcm]
    [<dca9f36e>] snd_pcm_common_ioctl1+0x29e/0xf80 [snd_pcm]
    [<c0106dc0>] do_IRQ+0x40/0x70
    [<dcaa2adc>] snd_pcm_hw_rule_add+0x8c/0x110 [snd_pcm]
    [<c0141a3a>] clocksource_get_next+0x3a/0x40
    [<c0131a79>] do_timer+0x239/0x810
    [<c013ccda>] remove_wait_queue+0x1a/0x50
    [<dcaa04b9>] snd_pcm_playback_ioctl1+0x39/0x430 [snd_pcm]
    [<dcaa0973>] snd_pcm_playback_ioctl+0x43/0x50 [snd_pcm]
    [<dcaa0930>] snd_pcm_playback_ioctl+0x0/0x50 [snd_pcm]
    [<c018e8fb>] do_ioctl+0x2b/0x90
    [<c018e9bc>] vfs_ioctl+0x5c/0x2a0
    [<c018ec72>] sys_ioctl+0x72/0x90
    [<c0104232>] sysenter_past_esp+0x5f/0x85
    =======================
    Code: 10 0f b7 c0 66 ef c7 44 24 4c 00 10 00 00 e9 f5 fe ff ff 90 8d 74 26 00 8b 44 24 40 89 da e8 05 e8 ff ff e9 e0 fe ff ff 8b 47 18 <8b> 15 00 00 00 00 a3 18 00 00 00 01 c0 a3 14 00 00 00 8b 4c 24
    EIP: [<dca85843>] snd_ali_playback_prepare+0x193/0x200 [snd_ali5451] SS:ESP 0068:d3e0bd54
    note: artsd[4379] exited with preempt_count 1
    BUG: scheduling while atomic: artsd/0x00000001/4379
    [<c0352823>] __sched_text_start+0x503/0x950
    [<c012dc39>] tasklet_action+0x49/0xc0
    [<c012d8a2>] __do_softirq+0x72/0xe0
    [<c012db8b>] irq_exit+0x5b/0x90
    [<c02cbfb1>] skb_dequeue+0x41/0x60
    [<c0353dbd>] __mutex_lock_slowpath+0x9d/0x280
    [<dca9ccba>] snd_pcm_drop+0x5a/0xe0 [snd_pcm]
    [<dca9cf0f>] snd_pcm_release_substream+0x1f/0x70 [snd_pcm]
    [<dca9cfaf>] snd_pcm_release+0x4f/0xb0 [snd_pcm]
    [<c01839b9>] __fput+0x99/0x170
    [<c0180d87>] filp_close+0x47/0x80
    [<c012a72f>] put_files_struct+0x8f/0xb0
    [<c012b8dd>] do_exit+0x11d/0x7d0
    [<c0120bf8>] __wake_up+0x38/0x50
    [<c01058e0>] do_trap+0x0/0xf0
    [<c011f4e4>] do_page_fault+0x2e4/0x630
    [<c011f200>] do_page_fault+0x0/0x630
    [<c03552ac>] error_code+0x7c/0x84
    [<dca85843>] snd_ali_playback_prepare+0x193/0x200 [snd_ali5451]
    [<c0135c95>] notifier_call_chain+0x25/0x30
    [<dca9bca9>] snd_pcm_do_prepare+0x9/0x20 [snd_pcm]
    [<dca9b90b>] snd_pcm_action_single+0x2b/0x60 [snd_pcm]
    [<dca9cb9b>] snd_pcm_action_nonatomic+0x6b/0x70 [snd_pcm]
    [<dca9f4fd>] snd_pcm_common_ioctl1+0x42d/0xf80 [snd_pcm]
    [<dca9f36e>] snd_pcm_common_ioctl1+0x29e/0xf80 [snd_pcm]
    [<c0106dc0>] do_IRQ+0x40/0x70
    [<dcaa2adc>] snd_pcm_hw_rule_add+0x8c/0x110 [snd_pcm]
    [<c0141a3a>] clocksource_get_next+0x3a/0x40
    [<c0131a79>] do_timer+0x239/0x810
    [<c013ccda>] remove_wait_queue+0x1a/0x50
    [<dcaa04b9>] snd_pcm_playback_ioctl1+0x39/0x430 [snd_pcm]
    [<dcaa0973>] snd_pcm_playback_ioctl+0x43/0x50 [snd_pcm]
    [<dcaa0930>] snd_pcm_playback_ioctl+0x0/0x50 [snd_pcm]
    [<c018e8fb>] do_ioctl+0x2b/0x90
    [<c018e9bc>] vfs_ioctl+0x5c/0x2a0
    [<c018ec72>] sys_ioctl+0x72/0x90
    [<c0104232>] sysenter_past_esp+0x5f/0x85
    =======================
    hwdetect --show-modules:
    AGP : agpgart ati-agp
    PATA : pata_ali ata_generic
    SCSI : st
    USB : usbcore ehci-hcd uhci-hcd
    NET : natsemi ieee80211 ieee80211_crypt ieee80211softmac bcm43xx
    INPUT : evdev ff-memless joydev pcspkr psmouse serio_raw tsdev usbhid
    PCMCIA : pcmcia_core rsrc_nonstatic yenta_socket
    SOUND : ac97_bus snd-mixer-oss snd-pcm-oss snd-page-alloc snd-pcm snd-timer snd snd-ac97-codec snd-ali5451 soundcore
    VIDEO : radeonfb fb_ddc
    OTHER : cdrom lp ppdev hid i2c-algo-bit i2c-ali1535 i2c-ali15x3 i2c-core parport parport_pc pci_hotplug shpchp rtc-cmos rtc-core rtc-dev rtc-lib rtc-proc rtc-sysfs
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    Last edited by coolpyrofreak (2007-05-09 15:33:35)

    I seem to have the same problem. The sound would play in some programs, would not in others, and in all of them when I stop playing, it would repeat the last half second endlessly. Could anybody shed some light on this problem?
    in dmesg:
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    AC'97 1 access is not valid [0xffffffff], removing mixer.
    ali mixer 1 creating error.
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    May 13 09:14:22 aconarch ali15x3_smbus 0000:00:06.0: ALI15X3 not detected, module not inserted.
    May 13 09:14:22 aconarch AC'97 1 access is not valid [0xffffffff], removing mixer.
    May 13 09:14:22 aconarch ali mixer 1 creating error.
    EDIT: 'lsmod | grep snd'
    snd_seq_oss 29056 0
    snd_seq_midi_event 6528 1 snd_seq_oss
    snd_seq 46800 4 snd_seq_oss,snd_seq_midi_event
    snd_seq_device 6796 2 snd_seq_oss,snd_seq
    snd_pcm_oss 38816 0
    snd_mixer_oss 14336 1 snd_pcm_oss
    snd_ali5451 19212 1
    snd_ac97_codec 95396 1 snd_ali5451
    ac97_bus 2432 1 snd_ac97_codec
    snd_pcm 68484 3 snd_pcm_oss,snd_ali5451,snd_ac97_codec
    snd_timer 19076 2 snd_seq,snd_pcm
    snd 44388 11 snd_seq_oss,snd_seq,snd_seq_device,snd_pcm_oss,snd_mixer_oss,snd_ali5451,snd_ac97_codec,snd_pcm,snd_timer
    soundcore 6496 1 snd
    snd_page_alloc 7816 1 snd_pcm
    Last edited by bender02 (2007-05-13 15:41:04)

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    Press and hold the Sleep/Wake button and the Home button together for at least ten seconds, until the Apple logo appears. Apple recommends this only if you are unable to restart it.
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    Here is a link to their contacts with most of the information below. 
    http://www.apple.com/contact/

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