What is I don't remember the questions when I first download a song on my device? What should I do?

What if I don't remember my questions when I first buy a song on my device? What should I do?

You need to ask Apple to reset your security questions; ways of contacting them include clicking here and picking a method for your country, phoning AppleCare and asking for the Account Security team, and filling out and submitting this form.
(98650)

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  • Bought an iPod nano for use in an external source to the unit of the BMW. It works, but don't remember the place when you turn off the power and every time begins to play the playlist first.

    Bought an iPod nano for use in an external source to the unit of the BMW. It works, but don't remember the place when you turn off the power and every time begins to play the playlist first.

    Thanks iPod Whisperer--
    I do realize that the nano will resume where I left off in my audiobook if I reload the file that was last playing.
    What I was hoping is that the 6g nano would work like my previous iPods and default to the last file played the next time played after Iused sleep mode instead of going to some random song on the iPod.
    Since I usually have a lot of audiobooks on my iPod--and most of those have 10-15 files in them, it's a pain to have to navigate to the correct file (and try to remember which of the 10-15 files I was last playing). On all my other iPods I could simply hit play and it would start up in the audiobook right where it left off.
    Note--this only happens if I use the sleep timer to turn off the iPod. If I pause the book myself, when I turn the iPod back on it'll "remember" what file it was playing.
    Hope this makes sense.
    dordale

  • I don't remember security questions when making a purchase

    WWhen making a purchasr ask me two questions I don't remember and when sent me the reset Email send me to a .con email instead .com

    You need to ask Apple to reset your security questions. To do this, click here and pick a method; if that page doesn't list one for your country or you're unable to call, fill out and submit this form.
    (117058)

  • Hello I have an apple Id on my ipad 2 and I want to change my password of my Id but I could not do it because I don't remember the answers to the security questions what to do?

    Hello I have an apple Id on my ipad 2 and I want to change my password of my Id but I could not do it because I don't remember the answers to the security questions what to do?

    Did you setup your account with a rescue email address?  If so...
    http://support.apple.com/kb/HT5312

  • I don't remember the answer to my security questions and I keep requesting that they be sent in an email but I don't think it's the right email.  What can I do??

    I want to buy a game but I have to verify my account.  I don't remember the answers to my security questions and I think the answers are being sent to another email.  What can I do?  How can I change my answers or change my questions??  Or even just find out what my answers are??

    See # 2 below
    From a Kappy  post
    The Three Best Alternatives for Security Questions and Rescue Mail
       1. Use Apple's Express Lane.
    Go to https://expresslane.apple.com ; click 'See all products and services' at the
    bottom of the page. In the next page click 'More Products and Services, then
    'Apple ID'. In the next page select 'Other Apple ID Topics' then 'Forgotten Apple
    ID security questions' and click 'Continue'. Please be patient waiting for the return
    phone call. It will come in time depending on how heavily the servers are being hit.
    2.  Call Apple Support in your country: Customer Service: Contact Apple support.
    3.  Rescue email address and how to reset Apple ID security questions.
    A substitute for using the security questions is to use 2-step verification:
    Two-step verification FAQ Get answers to frequently asked questions about two-step verification for Apple ID.

  • I don't have access to my account unless i answer  my secret question  but  i don't remember the answer because it was a long time  ago,what can i do please ?

    I couldn't acces to my account because of the secret question that I don't remember the answer that I did a long long time  ago. what can i do ,please help me ?  thanks.

    Call Apple to help reset your Security Question.
    http://support.apple.com/kb/HT5699

  • HT201363 hi, I don't remember the answers for my security questions and I don't have "send an email to your rescue email address to reset your security questions and answers" when I select "Password and security" on my apple ID. What should I do?

    hi, I don't remember the answers for my security questions and I don't have "send an email to your rescue email address to reset your security questions and answers" when I select "Password and security" on my apple ID. What should I do?

    Hi Roy,
    Contact iTunes support:
    https://getsupport.apple.com/GetproductgroupList.action
    Select your country, complete the prompts.
    Or you can contact them by email:
    https://ssl.apple.com/emea/support/itunes/contact.html
    They usually will get back to you via your regular email within 24 hours.
    Cheers,
    GB

  • HT201363 What can I do if i don't remember my answers for the questions when I want to buy an app from the app store?

    What can I do if i don't remember my answers for the questions when I want to buy an app from the app store?

    You need to ask Apple to reset your security questions; ways of contacting them include phoning AppleCare and asking for the Account Security team, clicking here and picking a method for your country, and filling out and submitting this form.
    They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
    (103722)

  • I just got a new iPhone and iTunes won't let me make purchases, I don't remember the answers to my security questions. What can I do to reset them?

    I just got a new iPhone and iTunes won't let me make purchases, I don't remember the answers to my security questions. What can I do to reset them?

    You need to contact Apple to get the questions reset. Click here, phone them, and ask for the Account Security team, or fill out and submit this form.
    (95667)

  • HT5312 I don't remember the answer to the security question, but after i have asked apple to send the verification mail; there is still no email from Apple. What should I do? :( :(

    I don't remember the answer to the security question, but after i have asked apple to send the verification mail; there is still no email from Apple. What should I do?

    You've checked the spam folder on your rescue email account and tried clicking the reset link again to re-request it ? You could also contact iTunes Support / Apple to get the questions reset.
    Contacting Apple about account security : http://support.apple.com/kb/HT5699

  • I don't receive email because i don't remember the 2 questions of security.....what i have to do?¿?¿

    i don't receive email because i don't remember the 2 questions of security.....what i have to do?¿?¿

    See Here... ask to speak with the Account Security Team...
    Apple ID: Contacting Apple for help with Apple ID account security
    Or Here  >  Apple  Support  iTunes Store  Contact

  • HT1918 My iphone keeps saying in order to buy a song from itunes, I need to previde the answers to security questions but I don't remember the answers. I've clicked to change it but in order to change it, I need the answers. What do I do?

    My iphone keeps saying in order to buy a song from itunes, I need to previde the answer to security questions but I don't remember the answers and i've tried to change it but in order to do that, I need the answers.

    You canot easily change your country settings.  The iTunes Store in a country is intended only for use by that country's residents, and only while they are in the country. To use the iTunes Store in a country you need a credit card (or other card type if acceptable in a country) issued in that country, billed to an address in that country, and also be physically present in that country when using the store.  You are also restricted to waiting 90 days between country changes.
    E.g., "The iTunes Service is available to you only in the United States, its territories, and possessions. You agree not to use or attempt to use the iTunes Service from outside these locations. Apple may use technologies to verify your compliance." - http://www.apple.com/legal/itunes/us/terms.html#SERVICE

  • HT201363 How do I reset my Security Questions if I don't remember the answers? There are 2 questions and I know my password.

    I just bought an iPad Mini and when I tried to buy something it asked the security questions, I didn't know the answers to either question. Now I'm stuck and can't purchase anything until I fix this. Please help.

    Hello Flyaway_souls,
    Thanks for the question, I understand how frustrating this may be. If you do not recognize your security questions, or do not know the answers, see the following article for steps on how to reset them:
    Apple ID: All about Apple ID security questions
    http://support.apple.com/kb/HT5665
    What should I do if I don't remember the answers to my Apple ID security questions?
    Try answering them at least once to see if you can get them right, even if you are not sure you remember the answers to your security questions.
    If you are confident you can't remember them, try one of the following:
    If you have three security questions and a rescue email address
         - sign in to My Apple ID and select the Password and Security tab to send an email to your rescue email address to reset your security questions and answers.
    If you have one security question and you know your Apple ID password
         - sign in to My Apple ID and select the Password and Security tab to reset your security question.
    If you have one security question, but don't remember your Apple ID password
         - contact Apple Support for assistance. Learn more about creating a temporary support PIN to help Apple confirm your identity when you contact Apple Support.
    If you do not see the option for resetting your questions with a rescue email address, see this excerpt:
    Note: The option to send an email to reset your security questions and answers will not be available if a rescue email address is not provided. You will need to contact iTunes Store support in order to do so.
    Rescue email address and how to reset Apple ID security questions
    http://support.apple.com/kb/HT5312
    Additional Information:
    Apple ID: Contacting Apple for help with Apple ID account security
    http://support.apple.com/kb/HT5699
    Thanks,
    Matt M.

  • How do I reset my security questions if I don't remember the answers to the current ones?

    I got an iTunes gift card for Christmas and I tried to buy a song and my phone told me since I had never bought anything on that device before I had to answer my security questions... Problem is, I don't remember the answers to the questions it gave me. I also have no idea how to reset my security questions without knowing the answers to the current ones. Please help!!

    Hello courtteff,
    Thanks for the question. If you do not recognize your security questions, or do not know the answers, see the following article for steps on how to reset them:
    Apple ID: All about Apple ID security questions
    http://support.apple.com/kb/HT5665
    What should I do if I don't remember the answers to my Apple ID security questions?
    Try answering them at least once to see if you can get them right, even if you are not sure you remember the answers to your security questions.
    If you are confident you can't remember them, try one of the following:
    If you have three security questions and a rescue email address
         - sign in to My Apple ID and select the Password and Security tab to send an email to your rescue email address to reset your security questions and answers.
    If you have one security question and you know your Apple ID password
         - sign in to My Apple ID and select the Password and Security tab to reset your security question.
    If you have one security question, but don't remember your Apple ID password
         - contact Apple Support for assistance. Learn more about creating a temporary support PIN to help Apple confirm your identity when you contact Apple Support.
    If you do not see the option for resetting your questions with a rescue email address, see this excerpt:
    Note: The option to send an email to reset your security questions and answers will not be available if a rescue email address is not provided. You will need to contact iTunes Store support in order to do so.
    Rescue email address and how to reset Apple ID security questions
    http://support.apple.com/kb/HT5312
    Additional Information:
    Apple ID: Contacting Apple for help with Apple ID account security
    http://support.apple.com/kb/HT5699
    Thanks,
    Matt M.

  • TS2446 I don't remember the answers to the security questions

    I dont remember the questions to the security questions

    Reset Security Questions
    Frequently asked questions about Apple ID
    Manage My Apple ID
    Or you can email iTunes Support at iTunes Store Support.
    If all else fails:
    Go to: Apple Express Lane;
    Under Product Categories choose iTunes;
    Then choose iTunes Store;
    Then choose Account Management;
    Now choose iTunes Store Security and answer the bullet questions, then click Continue;
    Sign in with your Apple ID and press Continue;
    Under Contact Options fill out the information and advise iTunes that you would like your security/challenge questions reset;
    Click Send/Continue.
    You should get a response within 24 hours by email.
    Another user had success doing the following:
    I got some help from an apple assistant on the phone. It is kind of round about way to get in.
    Here is what he said to do and it is working for me...
    on the device that is asking you for the security questions go to "settings", > "store" > tap the Apple ID and choose view"Apple ID" and sign in.
    Tap on payment information and add a credit/debit card of your preference then select "done", in the upper right corner
    sign out and back into iTunes on the device by going to "settings"> "store" > tap the Apple ID and choose "sign-out" > Tap "sign -in" > "use existing Apple ID" and you should be asked to verify your security code for the credit /debit card and NOT the security questions.
    At this time you can remove the card by going back in to edit the payment info and selecting "none" as the card type then saving the changes by selecting "done". You should now be able to use your iTunes store credit without answering the security questions.
    It's working for me ...I just have to put in my 3 digit security pin from the credit card I am using.
    Good Luck friends!

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