What is the cure for "hardware id missing" when I connect my S3 into W7 compuer via USB

In an attempt to use Kies, I have plugged my Galaxy S3 into my Windows 7 computer, but I get an error message:  "hardware id missing" and I cannot use Kies.  For basic functions, I use MyPhoneExplorer, but Kies is supposed to offer much more support, including firmware updates.

Have you gone into Settings to verify that your ipod is connected to some router?  Have you logged in with the security code (if there is one defined for that router)?  If it says the internet connection is offline, then the ipod is not properly connecting to the internet.  Perhaps the router is the problem - new iDevices require routers have the latest firmware.  Older appliances might connect through them, but many users have found that their routers don't work with newer devices.
Try doing this again at some public wifi area as a test.

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