What is the exact version of BCB/ICI ?

Hi,
According to Note 1268057, if CRM7.0 is installed, ICI version in it is 3.06. But when I access http://javahost:javaport/bcb, I find the ICI version is 3.00. Because I need to implement free seating function, 3.06 is a must. Do anybody know how to access ICI 3.06 in CRM7.0 by Web Service? Thanks!
BR,
Hao

Hello Hao,
When you say "I still have doubt that how can I access BCB/ICI which is installed in ABAP end (CRM7.0)?", what do you exactly mean?
Principle of work of the SAP interaction center is the following:
1. preliminary steps
- you get license of a certified ICI-compliant CCMS software, or you develop your own one.
- you create an RFC destination of type HTTP, pointing to that software
- you create corresponding customizing to activitate CCMS usage for your business role
2. process flow
- when you logon in IC, SAP IC sends logon data to CCMS software; CCMS software holds SAP session info, associated with agent info.
- when a phone-call comes in, for example, CCMS software uses SAP session info to communicate back with SAP IC.
3. Architectural possibilities
With the way SAP communicates with CCMS, it is possible to have several SAP systems connected to the same CCMS server (Development + Quality, for example). CCMS software knows which SAP system to address, because SAP session contains full SAP url including SAP host and SAP http port.
Hope this makes topic clearer
Kind regards
Walter

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    Hope the Explonation and information I had provided will resolve your issue.
    Reward points if information is very Helpful.
    Have a great day!
    Regards,
    Krishna Chaitanya
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    Hi and Welcome to Apple Discussions
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    What is the latest version of acrobat.exe file? I use CS3 and about 10 days ago updated Acrobat Pro to 8.1.4. The acrobat.exe file itself shows as 8.1.0.137, while Secunia PSI sees it as 8.1.3.187. PSI claims the latter is not current and thus is insecure. Before I go claiming on PSI's forum that it's mislabeling acobat.exe as insecure - and it wouldn't be the first time - I wanted to verify what the current file version should be. Thanks,

    Well yes, the parts/versions was the point of my post. I explicitly referred to them and to the fact that I had installed 8.1.4.
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  • What Are the Exact Basic rules for Replying a Thread...... -:)   @};-

    Hi Experts,
    After Looking into the forums many days I had a small conclusion about forums,
    SAP Forums are better place I have seen for getting a goo dhelp & Knowledge...
    Why can't we make it a BEST Place.
    This is just a small doubt which I would like to clear myself first,
    I have seen many users In the forums asking for a Basic Questions
    When cleared, But still they want to have a Spoon feeding with a Sample Code.
    When Sample Code Given they will provide the original code and requests for Modifications.
    These always looks to me as crazy.
    I have seen somelong time agin by moderators posting that In SCN there will be no SPOON FEEDING.
    I am not sure whether if still this Rule AVAILABLE or NOT.
    Ok if the task is really difficult let them ask again and again,
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    And How about a User Registered in SDN very long back and asking for a silly question in below thread,
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    This is one more example, really funny, The thread poster needs the solution at any cost, he doesn't require and Suggetions,,, {He Only needs Solution}
    [Radio Buttons |Radio Buttons;
    [Turning Off Debugger |Turning Off Debugger;
    [Regarding Amount in words|Regarding Amount in words;
    There are 100's of threads like this....Everyone knows this facts.
    Check this who answered this one and who replied correct answer, who copied, finally who was rewarded...!
    [how to validate POsting period |Re: how to validate POsting period]
    Now My Real Problem is....!
    User is always intelligent, Only the weakness is in Contributor, trying to help them,..,
    And I openly say that Someone requesting for basic help is not DUMB, But the Contributor replying forgets
    the basic rules " Why Contributing ?"
    According to me It's not the Requestor to see Rules & Requlations before posting the threads,
    But its responsibilty for the Contributing person to see th Rules & Requlations before replying the threads,
    If we follow the rules and stand on a single word or rule or anything there will be Good Result.
    Major Problem is in US not anyone else.
    Example Some one saying search in the forum,,, then please no replies after that...
    But we are very pity hearted again we post the solution,,,
    But it is not at all enough(for cintribtor's)... they will copy the solution and post again by slight Modifications,
    And Some users are having 500,600,700,800 Posts with 0 points, registered long long back.
    They are completly dependent on forums,,, As they goto office and as they eat, The same they open forums and ask Queries...
    They will never realize what they are doing,, and we will never let them improve better...
    Finally Lets Discuss About this and Correct & Suggest me if I am wrong,
    Is my thoughts are going in the right way or not I am not even sure... Please Aslo Correct me if I did any mistakes.
    Thanks & regards,
    Dileep .C
    Edited by: Dileep Kumar Chinnaiah on Apr 29, 2009 12:33 PM
    Title Changed Form
    "What to do when someone asking for Basic Questions" to "What Are the Exact Basic rules for Replying a Threads...... "

    Hi Stephen,
    Very useful Information,
    First tell me a little something about my self...
    After completion of my certification(as a fresher) I was down the streets hunting the job,
    with the insufficient knowledge and being a non-experienced person, I never got one.
    And mean while when I got my "S-UserID", I used to be proud, To say frankly, I registerd in SDN & SAP all at a time, without even knowing what I can do there..,
    When I got a job afterwords I was doing the job and never seen SDN page for many months,
    when I came to know that of we have doubts we can post at SDN. then started requesting help,
    I posted only a little, I didnot got the proper response. on that day I decided,
    still there are some places where we cannot get help on time and there will be people waiting to get help,
    Why cant I put some of my efforts to help others.
    Then I searched some topic by Topic in SDN topic by Topic I used to read threads just for knowledge.
    when I feel my self comfort for contributing, I started contibuting...!
    If you haven't read it, take a look first, so you can understand where things are now.
    I dont know where things are now. But these in this thread I mentioned clearly what I seen from the day I started contributing.
    I searched with the terms of 'Rules for replying', The results are not as I expected, and this link has subject as
    "O SDN, where art thou?" So it dosent hit my in the list.
    Like everybody until a certain stage I am also rushing for points.
    But I most cases I never tried to copy paste answers. If I done some then that is just to point it myself some day,
    I have no hopes or no intrest on the points...! This was discussed with Rob & Matt, at my inital contribution where my points are 36.
    From that day till date I have changed a lot to myself.
    Everyone cannot change like me because they are not like me & And I dont even expect that...!
    I will be online almost 6-8Hrs a day, Not even getting intrest to see the forums just because of the co-contributors.
    My only point is I am just requesting to a co-contributor,
    Clearly In a example : Lets say contributor has replied to a thread, and if you know that is a correct solution,
    please dont reply any more, If you have a better solution than that, then only reply,
    Even there is one reply in the thread not a matter, if correct answer leave that query.
    If still error persists, Show up with your Idea's...
    Dont let down the contributor, by copying his reply and editing and pasting(edit only if incorrect).
    I am just looking for this one exactly to circulate between ourselfs.
    For this we a little support from moderators to circulate(may be as a rule or may be as a mail to them)
    You may say again how many mails we have to send, It dosent matter, one mail to one person one time,
    and +ve factors will show up definetly.
    A real contributor always understand what I am talking about, but some one who hunts for points will never.
    I am really sorry if I am troubling with my doubts & requests,
    If so, Pleae forgive me,,
    Thanks & regards,
    Dileep .C

  • What is the exact problem with this file?

    Hi all,
    There is an old form , which was not in use from many days.
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    Help me with this please.
    Thank You.
    Oracle forms builder 6i.
    Oracle 9i.

    Vijetha wrote:
    I also want to know what is the use of  win_api_environment.read_registry('HKEY_LOCAL_MACHINE\system\currentcontrolset\control\computername\computername','computername') ??
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    Hi There,
    I am having vertical line issues with my G4 PowerMac Quicksilver (April 2002)..  Red or purple lines and sometimes they connect to the pointer arrow.
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    Hi-
    I'd strongly recommend replacing the thermal compound on the Radeon 9800 Pro. It could very easily be a simple matter of lack of cooling which is causing your issue.
    I have a tutorial here:
    C874D84E-96DD-4DFF-9566-7C66BE065BB5.html
    16196A0F-952B-47ED-A9F9-91F7B0ECA431.html
    Use Arctic cooling MX-4 compound.
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    In Tiger, there is a retail driver update that you can try:
    http://support.amd.com/us/gpudownload/Pages/jan2005updater.aspx
    No updates needed for Leopard.
    Eudora should be fine:
    http://lowendmac.com/misc/10mr/mb0910.html#1
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